Shoppers Drug Mart

I received a gift card in Nov 2015. I tried using it at multiple Shoppers Drug Mart locations with no success as there seems to be an issue with certain keypads and the new gift cards. None of the associates (there were at least 4) knew what to do in each case and I was treated like a con artist while also holding up a line and thus being publicly embarassed. After the 4th attempt I called the gift card line, where the representative somehow also didn't know about this issue so they simply reissued me a gift card. I had the same problem with this gift card as well so I called the gift card line again where this time the representative told me it's a "KNOWN ISSUE" (to whom, one might wonder?). I was then asked to call the main shoppers drug mart customer service line. After a sizable wait period and once again explaining what happened, they told me they would issue a card to the shoppers drug mart of my choice where they could then do the balance transfer so that both parties knew there was money on the card. This was a week ago, Jan 21. I went in today, Jan 29, to pick this card up, as I was told that I had to go when a supervisor was on duty and this was the first time I was free during the day. When I got there, after a bit of confusion, two supervisors went to help me with my request. When we checked the balance on my card as well as the card issued to me at the store we found a balance of $0 on both even though prior to my Jan 21 call I had $50 on my card. After getting treated like con artist, and one of the supervisors simply telling me they could not help me, the other supervisor finally came up with the idea to load 50$ onto my card and look into my issue without me (thank you, this should have been the procedure from the start considering I came in with a reference number and you could easily trace the activity on each card).

Anyways, this was BY FAR the worst customer service experience I have ever received. I am normally a huge promoter of shoppers as I generally like to shop at their stores, however this was BEYOND ridiculous. I would also like to mention that 2/4 of the customer service representatives I talked to were very rude, and didn't seem to want to figure out ways to help me, whereas the first I talked to wasn't even aware of what is going on with the company (keypad + gift card issue). Clearly there is a training and general customer service problem with Shoppers. I guarantee you I will personally never buy a Shoppers Drug Mart card again, and I will make it clear to my friends and colleagues that it is an extremely bad idea (unless they like being treated like a con artist and going on a wild goose chase for 2 months).