Leon's Furniture

I purchased a Samsung refrigerator from your Windsor, Ontario store which was delivered on March 13, 2020. This product did not ever cool down right from the start. I requested a new appliance and was told that I had to have it fixed through warranty. Contacted the service company who came out the following week only to tell me that he had to come back with more parts the following week. The service company is not local and is located in London, Ontario which is about a 2 hour drive from my location. He came back and replaced the control panel which did not work. Then he came back and replaced the fan and I believe something else, not sure what it was. The whole time this was going on I was in constant contact with the store, asking for a refund or a replacement. I called the store numerous times, probably 10 plus, believe me they have a record of this. Not once would anyone return my call, they always gave me the same line, so sorry about this, let me look into it but never did. Finally, last Friday I was able to get a customer service rep at the store who actually did something for me, well at least she called me back. On Friday, March 27 I called the store and asked if there was a manager in and I was told yes she was in, I asked to speak to her and the customer service rep came back and told me that she was too busy? I cannot imagine a manager who would not speak to a customer? The customer service rep assured me that she would pass my message along and that someone would call me back on Saturday, March 28th and no one did! So on Sunday, March 29th I called the store yet again and spoke to Tory, service manager I believe, she finally acknowledged my frustration and said she would try and help which she eventually did. I finally received my new refrigerator on Tuesday, March 31, 2020. So I went 18 days without a refrigerator in my kitchen, I was forced to use a small bar fridge which does not hold much so I had to go to the grocery store every day or every other day, 3 people live in my house. This is not the time to have to be doing that with the COVID-19 outbreak. I am extremely disappointed with the lack of customer service at this store. I have an account with Leon's and I am paying for this refrigerator over a 6 month period. I believe that I should be eligible for some sort of compensation for having to wait this long to get a working refrigerator. I am hoping that you will take this into consideration and do something to resolve my issue with your company. Thanks for your time in this matter. Hope to hear from you soon.

Few weeks ago, I bought several furniture from Leon. The items' finishing appeared in Windsor's Leon shop are very good quality. Upon delivery, I found the finishing is totally different. One of the items (One Seater Sofa) even is produced in a very bad workmanship. The wood inside the left arm has problem. Apparently, you can see a very clear line's defect outside. I lodged a complaint to Leon and they sent an Inspector coming to my home. After inspection, the Store Manager called me and tried to convince me that it is what it is. The Chair is fine and I need to accept this defective sofa without any compensation. I then offered to her that I can take the display unit in the Windsor shop and return the one I received to them. The Store Manager is so rude and said "NO such policy". She stopped me many times during our conversation of explaining that is totally unfair to me as a customer. She just kept saying nothing they can do and is very rude to me. She is very unprofessional. I then asked her I would like to talk with her boss. She said she is the one who in charge of Windsor Store and her boss is very busy and no time to answer my call. She refused to give me any phone number or contact information of her boss to me and just asked me to call Customer Hotline if I would like to keep complaining. I don't know how she can be the Store Manager of Windsor. I will never go back to Leon and highly recommend to all of my friends not to buy any items from Leon.
I attached here the mentioned sofa I received and the display unit in Windsor Leon Furniture Store.