FlightHub

I called flighthub ([protected]) number of times to rebook my tickets and everytime agent says, backforce team is working and trying to contact airlines but how long it will take?

They says sometimes 48 hours, sometimes 72 hours but then nothing happens, no one responds and I call them again and get same response.

Until now I called flighthub 6 times since Feb 7th and still they are unable to rebook my tickets.

I need to fly from Montreal to New Delhi.

Initial flight tickets were booked for my family to travel on 11 Dec and then due to my plan change I cancelled my tickets and now flighthub has my 7000 CAD and not rebooking my tickets which I want to rebook on June-25 and return Aug-25.

I am calling them since Feb 2022, it has been 2 months not.

My booking number is

[protected]

** September 27th, 2021: Reserved flight for two departing on November 27th, 2021 arriving to destination on November 28th, 2021. (FlightHub Booking Number: 199-299-542) (Air Canada Confirmation Number: 3S9Z92)
** October 30th, 2021: Received email from FlightHub subjected "Itinerary Update" that contained the following message "Important - Your Itinerary Has Changed!". The email prompts to click on "Manage my booking". When I clicked on it, I was referred to FlightHub portal requesting me to confirm arriving to destination on November 29th instead of 28th due to delay to flight OS871.
** This change did not work with our schedule.
** Since then I talked to multiple FlightHub customer service agents (6 different agents). Many hours wasted waiting to get to the agents, eventually I was promised a refund. But received no money back! not even a confirmation email. Every time talked to an agent, I am told it is in process. It is been three months now, without any actual progress in refund.
** I have details of phone conversation with all FlightHub customer service agents. As an example, Rose(the agent) initiated the refund request on November 20, 2021 . She promised me to receive a confirmation email within 24 to 36 hr which I never received. a few days after I talked with Celine. She confirmed the refund process initiated by Rose. She further informed me that AirCanada approved the refund but pending "OS" approval (call reference number 147914)!
** To simply put, I paid for a service that I did not receive. So I expect a full refund of $1, 807.20 (as also promised by Flighthub agents). In addition, I am looking for compensation for so many hours wasted over the phone waiting to talk with their agents.

Hi, I have bad experience with FlightHub company.
On Nov.21 I made booked tickets through Flighhub site with Air Canada in the morning. 30 min later I have noticed that the return day is not that I wanted. Following Flighthub policy for full refund in 24 hr window I sent a request for a cancellation. Immediately FlaghtHub charged me $75 per ticket. On the next day I received an e-mail to call them. I have waiting 1.5hr to reach the agent. He said that the cancellation is accepted and sent me e-mail that Flighthub will refund me in 2-10 business days. On Dec. 1st I received an e-mail to call Flighthub. I called them (1h waiting period) and they said that there is an internal error and my case is sent to high authority for investigation. I continued calling them every other day asking for more information about my refund customer did not give me any I send them an e-mail. The result was the same."We are working on your case and we will send you an e-mail when everything finalized." Today ids December 16, 2021 - almost 4 weeks after the cancellation and I have no idea whether I receive the refund or not.

Milena Slavova

I was supposed to fly from Toronto to NYC on Thu 02 Apr, 2020 and back on Sun 05 Apr, 2020 (Reference Number: [protected]). I booked via Flighthub and the airline was Porter. The flight got cancelled by Flighthub (I didn't get the option to still go if I wanted to) because of the COVID19-pandemic. They offered me a voucher in stead that was valid till 03/04/2021, which I accepted since this was the only given option. After I received the voucher, I got the information that I could only use this for the exact same route (Toronto-NYC-Toronto), not for other flights. When I checked my credit card statements, I saw they charged CAD25, without asking for my authorisation. Not only did I lose the money that I paid for the ticket, they also charged me extra (unauthorized) administration costs, in a pandemic(!) when people are already struggling financially. I was living in Toronto temporarily (I just moved back to Europe) and until now the US-Canada border is still closed, so I couldn't even use the voucher for the same route since this is not allowed. When I tried to contact the customer service of the airline and Flighthub it is impossible to get an actual service agent on the phone to explain my situation. Needless to say, I'm very disappointed and frustrated. I would like to get my money back.

(1) Air canada flight booking number 173-791-821 paid for but not booked.
Left stranded at airport for 5 hours before paying for another flight.
(2) Virgin Atlantic flight, booking number 176-979-532 paid for & booked, but return portion of journey cancelled by Virgin on 23 March 2020.
(3) British Airways flight, booking number 177-212-262. Paid for and booked, but return portion of journey cancelled by BA on 22nd June,! st July, and again on the 9th Sept. Finally I booked a flight for! st Oct which is totally unsuitable as I will have been stranded for 3 1/2 months. I have had to book another flight, and am requesting a refund for the unused portion of my Journey.

I booked through Flighthub and had made a booking error without noticing. the next day I called to speak to someone about the insurance and when the agent confirmed my flight details I had mentioned that I was returning on Feb 17 but the mistake was not caught even thought the agent agreed to myt reply. I called again about another issue and ...same thing. after a week I noticed the mistake and called to change it and was told I was to pay a total of 516$ . 216$ went to Flighthub and 300$ to westjet. I asked if we could agree to the reductions of their fees as they never caught the mistake. I was told no I would have to pay . I then asked to speak to a supervisor and I was on hold for over an hour and finally when they came on I asked for the recorded message and was told I couldnt listen to it and that they had listened to it and I never said that. I finally just paid the extra money. I called again because I do have a right to hear my recording, but this time I was told that I could only listen to part of the message...REALLY! spoke to someone who said I would be able to listent to the whole message. called the next day to listen to the message and was told I couldnt and was transferred to another person who said the recording was not yet available on their system?how did the first person hear it then? finally had someone that was able to let me listen to the message which a few minutes earlier was not available. when listening to it the first part which we discussed the travel plans had been distorted and you could hear anything...What are they trying to hide? all I want is there fees back but they are refusing and saying that there was no agent error and they are unwilling to help. NEVER USE THESE GUYS AGAIN