Shoppers Drug Mart reviews and complaints 1
View all 1539 complaintsShoppers Drug Mart - Very poor customer service at checkout.
I go to the checkout and find that the only cashier on at the time and another customer were having a chat. I had places to be, and they just kept talking on and on like driveling idiots. Completely oblivious to the fact that there was a customer trying to pay. Listen, I know you guys don't care about anyone but yourselves, but at least have a modicum of decency and let other people make their purchases. After waiting and waiting, they finally get down to slowly...and I mean SLOWLY work through the single purchase the customer was getting. A bottle of Ginger Ale I believe. So after they finally get done. I put my items on the counter, and then it turns out. The cashier, in her babbling, forgot to charge the customer for a bag she wanted to buy. Turns out the customer didn't figure it out either. I guess they were too busy being inconsiderate [censored]s to notice. Well then they slowly processed that purchase. Finally done, I get my items processed. Cashier never once apologizes for the wait, takes her sweet time with my purchases as well, it was only 3 items. I left shortly afterward. The drive home took less time than the time I had to wait in line.
Desired outcome: Cashier needs proper coaching. One to keep conversations quick and short so as to not inconvenience other people. They should also show some consideration for customers and their time. They should also how to not be snail.
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