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Cafe Coffee Day
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1.1 30 Complaints
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Cafe Coffee Day Complaints 30

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M
2:17 am EDT

Cafe Coffee Day overcharged on the bill

I had been to CCD outlet at B block, next to Corus hotel, Connaught Place, New Delhi on 25th June 2018 at around 7 in the evening. I ordered a spicy Sriracha chicken sandwich, cheesy wedges and 2 Devil's own (cocoa cream), the total bill amounted to around 1050 rupees. I used my debit card for payment, however I didn't heed to the amount that was deducted from my account at that moment. When I came back home, I was shocked to see an SMS from my bank saying 1566 rupees have been paid from my account to CCD, Connaught place. As most of us do, I had thrown the bill by the time I reached home, however I have the payment slip I made at the CCD outlet (attached pic). This is a clear fraud case and I need the refund of the amount. I hope no customer in the future gets duped in such a way.

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D
11:30 pm EDT

Cafe Coffee Day order cancelled and no money refund

Ccd is the world most pathetic fast food chain, poorest customer service and no follow up facility available, just had a really bitter experience! The customer service guy who picked my call was not at all professional, didnt follow the standards, no troubleshooting tools available, ill-mannered and had zero knowledge of his own product, I would like to ask if ccd has this bunch of [censored] working how will they be best in industry? I recommend shut down the customer service division at once and learn how to maintain global standards from brands like starbucks

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A
1:12 pm EDT

Cafe Coffee Day salesman

the salesman at cafe coffee day was asking me to book an ola cab at the middle of the night for him. he was becoming over friendly and so demanding though I gave him rs. 200/- business. he is describing his mobiles got lost ad how he landed in trouble through a thief and sharing his personal problems and demanding more and more business. he aske dme to downlaoad ola app though there wasno wifi and he is asking whether I do not have 3g on my mobile

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R
10:20 am EDT

Cafe Coffee Day unethical staff behaviour

Complaint towards the CCD at Mahakali opp holy spirit hospital
— this is a second complaint towards this coffee shop. I thought by now there would have been some improvements and difference in the staff but absolutely poor unethical service by this lady.. this lady at the counter does not know how to take orders... she could not take two simple orders of coffee and has billed me thrice for the same.. asked for a simple cold coffee and was given some expensive nirvana coffee.. asked for mocha was given cappuccino and than charged extra for cocoa I asked her to change the coffee but she refused saying she can only add the flavor for extra charges! and over that this female has prepared three bills for some reason and has swiped my card thrice.. this lady really needs to be trained or taken off the job.. this purchase was made on 1st august 2017 in the evening at about 5 30. please check pics 3 separate bills were made for one person? please explain why has she made three bills and charged me extra? even if I overlook her skills of not being able to take the orders correctly and getting whatever coffee she wants... what was the purpose of 3 separate bills? She seems like shes trying to cheat customers there as the timings on the bill are also different!
This CCD is always disappointing.. third time here and again a female staff has offered such poor service.
reshmi

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V
1:31 am EDT

Cafe Coffee Day cafe coffee day (babhai naka borivli west)

It is highly disappointing to see the service of this particular brand detoriating day after day. I am a regular customer here. I spend almost 400/- every day... so that I can work well and in peace. However, it seems that 8 out of 10 times I have faced several issues.
I am going to list down the issues.
1. Dirty toilets, unhygienic, always smelling bad
2. The cups emit an acrid and dirty smell. (It means that it has not been washed well)
3. The AC is never working well. (always under repair)
4. HIGHLY UNPROFESSIONAL STAFF. (Always chatting amongst themselves, language highly disappointing - they are actually supposed to speak good and tolerable English or Hindi..)
5. The person who prepares the dishes doesn't wear hand gloves or head caps.
Once, I saw that he had just scratched and removed ice from the container and served water to the customer. YUCKS!
I AM HOPING THAT NECESSARY AND STRICT ACTION TAKES PLACE AND THAT TOO IMMEDIATELY. DON'T TREAT CUSTOMERS AS GOD... GIVE THEM THE SERVICE THEY DESERVE.

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V
8:12 am EST

Cafe Coffee Day product and behaviour

We went to the CCD store located at sector 35 Chandigarh and we ordered lounge cappuccino nd to our ultimate shock we found cappuccino taste like black coffee, never had such an odious coffee ever in my life! Pathetic it tasted! Had very less quantity of milk and when we summoned one of the crew member he wasn't able to answer and then sent another guy who told us that we are having set standards of our company i. e 2ml shot and we can't do anything, you ordered for cappuccino and so is here, your staff don't even have the courtesy for your customers so it's better to make your customers feel warm and comfortable and we hoped to have a great coffee nd it turned out to be a bizzare, this experience has made us feel that we can have a better or should say da best coffee anywhere in the nearby kiosk even! Pathetic experience.

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I
11:18 pm EDT

Cafe Coffee Day irish coffee cappuccino

Respected sir,
not actually respected! Yesterday (29/05/2016) I was having coffee at ccd (at ginger hotel branch, surat, gujarat.) where I found cockroach in my coffee.in fact just before that another customer complained about that only! so are you guys providing cockroach for free or you charge additional charges for that? look fellow this is a serious matter and you need to take serious action towards it. This is about consumers health issues. And we dont eat cockroach!
kindly or not look towards this matter.
From, your angry customer who used to love your coffee like anything.

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J
4:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cafe Coffee Day no cleanliness — live rats

This store is in B block, next to Corus hotel, Connaught Place, New Delhi. I have complained to customer service about the live rats that are freely wandering all over the kitchen (I bet, you can see rats near the counter). The customer service said they can do nothing about it and rats are very common at this store...

I threw up after seeing those rodents. yuk, yuk... that was gross

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R
R
rakesh1978
IN
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Feb 27, 2013 8:35 am EST

Sir,

I would like to bring to your notice the following few points for your kind consideration and favourable action.

1.I, Rakesh Chauhan visited Cafe Coffee Day outlet at Royal Ansal Plaza Mall, Jodhpur, Rajasthan on 27th Feb 2013.

2.I ordered for cold coffee (3-4) options but its not available, instead its mentioned on the menu card.

3.I immediately informed the attendant at the counter Mr Sajan who were of no help and a great attitude and miss behave with me, I asked Mr Sajan for the complaint book, but they refused to give. On confronting, he started arguing. When I asked for the outlet manager, he blindly stated that he is not available in the store and said do whatever I wish to do.

4.CCD has been ranked at the top for its customer satisfaction quotient but such instances wont help you much in retaining that position for very long I presume. Such misconduct and rubbish behaviour I have never come across in my whole life.

5.Hope you will take positive action against your erring staff and make them maintain the dignity of the customer as well as their own. I too am from the hospitality industry and work as a Senior Manager. So am well aware of the importance of Customer Service.

6.Waiting for your reply of due action being taken.

Thanking you.

Yours sincerely,
Rakesh Chauhan

ComplaintsBoard
B
1:40 pm EDT

Cafe Coffee Day in the last 2 months, three of our family members have fallen ill on having sandwiches at ccd

In the last 2 months, three of our family members have fallen ill on having sandwiches at CCD. Yesterday it was my wife who had a sandwich from Powai (Mumbai) unit and suffered from severe stomach cramps. I had the same problem when I had Veg Sandwich at Thane Wonder Mall about 2 months back. The same time around one of our cousin had similar health issues on consuming a chicken wrap. Lately we have heard similar stories of friends and colleagues at work having fallen ill due to food consumed at CCD outlets.

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K
K
kundan kumar
IN
Send a message
Mar 06, 2010 12:25 am EST

my pf no is 12748 i all readdy fil the pf form last 7 month ago

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Gulshan12
IN
Send a message
Aug 31, 2011 1:45 pm EDT

Doctor driven CCD

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Gulshan12
IN
Send a message
Aug 31, 2011 1:45 pm EDT

any other complaints regarding ccd please dont expect from their management to do as all seniors are lion and king specially City managers. Dont even call or bother to speak

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Gulshan12
IN
Send a message
Aug 31, 2011 1:44 pm EDT

only 3 in mumbai think about India . There are 1000 outlets and on daily basis 4500 people are getting ill because of their old sandwhiches.

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Gulshan12
IN
Send a message
Aug 31, 2011 1:43 pm EDT

go to nearest labour court or will forget ur pf

ComplaintsBoard
P
6:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cafe Coffee Day accident in outlet

This mail I am writing to let you inform you that my name is pankaj mittal from
mandi gobindgarh punjab. last sunday at around 7.00 pm evening. I visit along with family in cafecoffeday outlet at shambhu punjab. as soon as we reached there and about to sit the center table (marble top which should be fixed but notfixed) in lobby fall on my son's forehead and he got injury on middle
Of eyes and one of his eye. (at present my son is sufferingfrom severe pain because of the plaster and stiches on forehead) when I went to the counter for first aid box that was mising at that time and there was only one person at that time and he was not supposed to leave counter.
so at that time I have to do everything on my own. after 2 days when I reached again to complaint against
Your poor fixture and poor service. noone is there for me to give me any complaint number. because of a.s. m marriage and I got the number of mr gulshan written on the wall of the outlet. I really salute that guy. he is real gem for cafecoffeeday. because he know all the tacts to made a customer fool. because when I called him he just feel sorry and assure me that he will discuss this incident with high manegment and let me know the result.
today its 8th day and I still cant get any reply from anybody from yourside.
This is to inform you that if my son will get some serious trouble with eye after removal of plaster from
Forehead.
I will register case against cafe coffee day.
waiting for early reply

pankaj mittal.

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V
Vidyasagar Rao
US
Send a message
Dec 31, 2022 1:06 pm EST

Hi Team,

we ordered the product through swiggy with orderid([protected]).

we see too many unwanted tiny plastic materials present in the food.

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M
Mansi Srivastava
US
Send a message
Dec 22, 2022 4:23 am EST

The drink was pathetic and sad that costed me 840 ibr

R
R
Rahul Rajput
US
Send a message
Feb 25, 2019 8:48 am EST

We need a extra filter because we have loss a filter

R
R
Rini Borah
US
Send a message
Jan 06, 2019 2:18 am EST

I have some problem in the machine . Unable to contact any person. It is urgent.

M
M
Miraj
US
Send a message
Dec 12, 2018 9:57 am EST

I frequent the CCD at Ulsoor, Bangalore. There is a staff that behaves inappropriately. I brought this to the notice of the store manager 3 months back, temporarily it was addressed. However after the store manager left, this staff continues to behave in a very unacceptable manner. Request this be resolved else I will need to take this up LEGALLY.

M
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Miraj
US
Send a message
Dec 07, 2018 2:34 am EST

Sexual misconduct

S
S
Sagar Km
IN
Send a message
Oct 31, 2018 6:27 am EDT

Jayanagar1 st block cafe coffeeday
I taken cold coffee nd sandwich
V poor service
That cold cfe is worst taste
Miss pallavi
Behave with custumer not good

V
V
V.Yogesh
IN
Send a message
Aug 26, 2018 10:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I hav ordered 4 coffees at max hospital Vaishali n they served 3 coffees in mug n 1 in disposable mug when I asked why it is so then they replied they r having three mug only n when asked for brown sugar that is also nt available
Really embarrassing moment for me at such branded outlet

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Ruhialice
IN
Send a message
Aug 15, 2018 7:40 pm EDT

I ordered one cold coffee and one expresso. It is Cafe coffee day sector 8c Chandigarh.
Cold coffee is served without straw and expresso is served in a paper disposable cup while other customers are served with normal proper small single and double shot cup.

I am from North East.

Feel very bad didn't expect from any CAFE COFFEE DAY

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Gulshan12
IN
Send a message
Aug 31, 2011 1:42 pm EDT

please do it now or waiting for what gulshan

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Overview of Cafe Coffee Day complaint handling

Cafe Coffee Day reviews first appeared on Complaints Board on Oct 12, 2009. The latest review Poor customer service was posted on Sep 15, 2023. The latest complaint no cleanliness — live rats was resolved on Mar 26, 2012. Cafe Coffee Day has an average consumer rating of 1 stars from 30 reviews. Cafe Coffee Day has resolved 1 complaints.
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  1. Cafe Coffee Day Contacts

  2. Cafe Coffee Day phone numbers
    +1 (800) 102-5093
    +1 (800) 102-5093
    Click up if you have successfully reached Cafe Coffee Day by calling +1 (800) 102-5093 phone number 0 0 users reported that they have successfully reached Cafe Coffee Day by calling +1 (800) 102-5093 phone number Click down if you have unsuccessfully reached Cafe Coffee Day by calling +1 (800) 102-5093 phone number 0 0 users reported that they have UNsuccessfully reached Cafe Coffee Day by calling +1 (800) 102-5093 phone number
    Customer Service
  3. Cafe Coffee Day emails
  4. Cafe Coffee Day address
    № 23/2, Vittal Mallya Road, Bangalore, 560001, India
  5. Cafe Coffee Day social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Cafe Coffee Day contacts
Cafe Coffee Day Category
Cafe Coffee Day is ranked 6 among 12 companies in the Coffee Shops category

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