Camel
Reviews and Complaints

Because of this I kerp getting the wrong cigarettes and it's frustrating bc you change SO OFTEN abd little minute differences the sales ppl have trouble giving out the right ones. I now have to go back, after I just got home from work, and exchange them. It is very upsetting as I did not want to leave my home again tonight. My email is [protected]@gmail.com

Dear sirs: have been using camel snus for years. I like the no spit flavor and convince. But have to bring a problem that I've been having to your attention. For the past months I've had the packets have been opening at the ends! When this happens my mouth gets the snus in it. Nothing like having a mouth full of debris floating around on your teeth. I find this unacceptable. Snus is not cheap and I feel like I'm being ripped off! I think someone needs to 5-S your process to find then figure out how to Eliminate this issue. I have been trying other brands and will continue to. I prefer your product but can't except debris floating around the inside of my mouth.

Hi, i am a life time smoker of Camel. So when i see coupons, i use them. Online coupons are great, if they would work. I always get error messages. For example, just now, i got the error message try again later S62.
This happens a lot. Sometimes the coupons work, sometimes they dont.
This problem needs to be fixed.
If a company offers something, it needs to be accessible and work.

Beginning of January 2020 I bought a carton of Camel Activate Double (Purple). I am now halfway through the carton i.e. on the 5th packet already and all of the cigarettes are damaged. Neither of the two (2) buttons to "activate" the menthol etc. are able to be pushed/broken, leaving a very bitter taste in my mouth.
My email address: [protected]@yahoo.com
Cell phone number: +27 [protected]
Desired resolution: refund for damaged goods

Disappointed and confused as to why camel's website is so temperamental in regards to mobile coupons. With the coupons having such short expiration dates, I rarely am able to utilize all coupons bc the website gives me an error code and says location must be on. I checked my settings on phone and location was turned on and for the browser I was using. I have called camel twice about this issue and was told the first time that it was a software system update issue on their end and then was told the next representative I talked to said he would make a note of the issue. I asked reps to mail me coupons for the ones I missed and was told they no longer mail coupons out.

Hello my name is Jonathan and I am a die hard Camel costomer, and fan of all that is Camel. I recently bought a can of mellow snus fifteen count pouches as usual I use an enjoy daily however this last can I had just purchased from a local sheets convenient store and gas station was sealed funny with a few of the pouches being stuck inside the seal and were damaged beyond use and to be honest the entire can seemed to have a different taste almost like a rubberish tinge I suppose. Anyhow I went back to the sheets location I had purchased the snus from to let them know there may have been a problem with more of the stock. I also tried to get my can exchanged and I was told to contact you guys. I will remain a costomer regardless of the outcome. I just thought maybe you all should know. As to perhaps maybe check machines this particular can had ran through. Ok well hope not to many cans of snus were damaged and I hope I was helpful in the way possibly stoping damaged product from reaching more retailers with your product on their shelves. Thanks for your time and an awesome product.
Jonathan Lake
7201 Allentown Blvd
Harrisburg, Pa 17112
[protected]

The store is located on rt 22 down the road from me

Why are camel menthol and silvers identical packing now?! My husband bought a pack about a month ago gets home and starts yelling because they gave him silvers. I laugh it off and tell him he should have looked at them. Thing is it's not like they are in your have before you purchase them. Yesterday I went to town and bought myself and my friend a pack of smokes. Toss them in my purse and forget about them until my other pack is out. Pull it out today FREAKING SILVERS! what a waste of money we won't smoke these and now we have to get in the car and go get smokes AGAIN! Please change the packaging so they don't look the same!

The new cigarette pack where you want people to color them in, first of all which adult is gonna take their time to color in a cigarette pack?!? Its feels like your product is being made to attract children to it I disagree with the color your own pack as it seems you want children to be playing with cigarette packs which is highly disturbing and should be changed back to a normal cigarette pack

from: [protected]@gmail.com

I have been buying these pouches for years and average about a pack (15 pouches) per day. Over the past couple years they have always been great but in the last few months, I have purchased several tins that contain ripped up pouches in them. Sometimes a tin will have 3-4 ripped pouches with tobacco everywhere inside and I have to throw them away of course.

Is there something different in production or a reason why this is happening?

It's a bit frustrating and I am curious to understand why this is newly happening. Please email me back at [protected]@gmail.com

Thanks in advance

Could you please get a message to the idiots, responsible for changing the
exterior packaging, to quit changing the look of the packs. So many times I
have gone to tobacco shop and have been given the wrong packs because
the "silver menthol crush" looks so much like the lighter "silver crush"
They used to be in a "white package" Now they are the UGLY BLACK>
Now the Camel "blue" has changed on the exterior package. NOT GOOD!
Keep it up and I will change brands for sure.

It was my birthday this month and was sent an email to claim a 2.50 off mobile coupon. Go to redeem it and I can't because I have a Newport account also. Which shouldn't matter. Why are you sending me coupons I can't redeem. I don't understand mobile coupons anyway they suck. I buy multiple packs at a time and used paper coupons for multiple packs. The coupons just keep getting worse and cigarrettes more expensive.

I bought a roll and one of the cans in the roll did not have the plastic seal on it... I have five other cans that pouches have been busted and i have not been able to even put them in my mouth... Then there r some that the seal is so thin they bust in my mouth so this is six cans i have had problems with. I have had this problem before can you please help me out with this.

Figured i'd put my 2 cents (as a devout smoker of camel crush menthol silvers for the better part of a decade¬hing else whatsoever) but figured id complain & publicly state for those non smokers or smokers of other brands etc (whom acted like I was ridiculous & nuts when I told them I didnt want a new style package because they taste like marb smooths (what I smoked way back when, prior to silvers) so here it is you non-believers & the "crazies that arent really crazy" the newly designed camel menthol silver packs are100% positively noticably different than the regular packs! They taste like marlboro smooths! Do not buy the new packs if you can help it, it's a complete waste of your money. And going into camels pockets everytime you buy one hoping its a regular tasting pack. Its a clever effing scam that's most definitely making them a load more money on our dedication to silvers and its taste specifically. Shame on you camel. Take your foolish choice to capitalize on our loyalty. Its pathetic to say in the least!

Have been smoking camel crush menthol silver since they first came out. It was around the time Tobacco companies had to comply with fire safety regulations. Whatever changed then made the taste different. I can only smoke a camel crush because the ball hides that taste whatever it is. The silvers have always been the strongest tasting menthol cig beats out even a Newport that's what I smoked before. Anyways since the new black packaging the menthol taste is ALOT WEAKER! Also get the wrong flavor a lot due to the similarity and confused cashiers.

Good day
I have been smoking camel for years, camel activate, mint for the last 2 years and ever since the new packaging I found a ripped and teared cigarette from a sealed box?
I am disgusted if that is what I pay R36 a box for, and it is not the first time I have experienced this with camel.
I have found duds with no mint ball to pop aswell
But never this type of ripped and teared cigarettes ? It just horrifies me, does anybody check to cigarettes before they are put in the box and sealed?
I would like to get some answers about why you would send this quality of cigarettes into the world.

We buy a lot of Camel activate purple every week. I have been so disappointed with them lately, I buy these cigarettes because of the taste of the purple coming through but in order for the cigarettes to have this amazing taste you need to "pop" the little ball on the inside of the cigarette.. if only..

like always we bought few boxes of cigarettes this past week just to be disappointed again. in only 2 boxes I fount about 5 cigarettes that don't have any ball on the inside for me to "pop" there out of a box of 20 I only have 15 cigarettes.. this is such a waste of my money and I am so disgusted with this.

Surely you should have a quality check in order for this not to happen.

hope that someone can correct this!
Looking forward to your response.

i have been locked out can not get back in but i get the emails from this company and coupons also how can i fix this problem i have been locked out of other tobacco web sights for the same company i dont understand if i can get a email why cant i log in i want to log in without being locked out if i can get a email from this company why can i not log in

I bought a pack of camel 99 full flavor today .one of the cigarettes specifically the lucky I flip every time...The cigarette itself is smokable but the paper wrapping around the filter has a bunch of flaps. Almost like It may have gotten two filter paper things wrapped around and it during production. I know it may sound weird but with it being my lucky would it be possible to send this one back to you guys and I get a new one. I feel like it would be back luck to keep it. Please let me know what further Imformation you may need

Within a month I have bought two packs of camel menthol crush from two different stores where the filters came apart from the cigarette. You could pull the filters right off. They weren't attached in anyway. I'm contemplating switching to a different brand as this has happened not once but twice. It wasn't just a couple cigarettes either, it was the whole pack. Super frustrating

I purchased a pack of rich to try them out. They were not as rich as advertised. I was very disappointed in the product. Will not purchase these again. I have been a camel smoker for years. They should have a full flavor and a bolder menthol. I was not impressed and wasted my money. Just thought giving the feed back you may fix them a little so people are satisfied with the product. Bring back the camel bold!