Camel
Reviews and Complaints

Over the past few weeks approximately April 2022- may 2022 I have been having problems with pouches busting. I'm not sure if it's the seam or if if it's the wrapping is thinner. I have been using these pouches for about 3 years now and problem just started. These were bought at different locations in lawrenceburg,tn

I have been a Camel smoker for decades. I really loved Camel Special Lights and got upset when I found out I wouldn’t be able to get them anymore. I have been vaping with Alto vuse for over 2 years and I just can’t even get logged in! Please help me figure this out so I can use my coupons. Thank you

I have for the second time now bought a packet of Camel One where the outer layer of the cigarettes filter are loose.

It almost appears as if it wasn't properly sealed / rolled, or maybe torn before packaging

The last 3 packs I've bought have had multiple cigarettes with poorly attached filters. I've used this product for years and this is the first time I've had this issue happen. If it was only once I could understand, but to have 3-9 of the cigarettes in each of the last 3 packs, purchased individually at different merchants, fall apart and the filter completely detach is totally unacceptable. The cost of cigarettes have almost doubled where I live and this is far too many to waste at the price of a pack. I may just end up switching to a different brand after almost 17 years. Please adjust the manufacturing process to fix this issue!

It would be really helpful if there were more of a difference between the types of crush cigarettes! The Crush, Menthol Crush and Silver are all so similar! I smoke Camel Crush Menthol. Upon close attention to the packs I can see that the wording on the top of the regular crush, (full flavor to menthol) is more of a blue shade and the Menthol (menthol to minty menthol) is more of a green.

Just glancing at the packs the only difference noticable is the word menthol on the pack in smaller lettering under the word crush.

Just this week alone I have sent someone to the store and he said directly to the store clerk,"Camel Crush Menthol" and they were not menthol but he didn't know to look for the tiny lettering. And I am very particular about what I will smoke so now I have 5 packs of cigarettes that I just can not smoke! And with the price per pack these days here in Corbin, Ky thats about 40 dollars and the store will not take them back! To be honest if this problem persists I will stop purchasing packs of cigarettes all together and I'll go back to rolling my own.

After the purchase of the $50 crank machine, I can smoke for a week for $10 and for around $22 I can have enough cigarettes fpr a month. Imagine if all of your customers decided to make that change to save so much money... and they wouldn't even need to risk the clerk selling them a type of cigarettes that they don't smoke!

I get that the social push in this country is to ruin the population and make us all lose our minds.. part of that is the insane chemicals that kill us slowly that you put into your chemicals just to help fund the medical field... and part of it is that someone in your highly paid industry had said to the decision makers that the color scheme would be confusing to the clerks and customers as well and yall thought that was a great idea... Well you've been called out on that!

Get it together! And if you choose not to resolve this issue... then I have no problem boycotting your cancer sticks anyway... I mean what could go wrong with that? Maybe I would be able to breathe better!

The cigarettes buds wrapping are longer and get out of shape making it difficult/uneasy to smoke. This is the second pack that I'm having the same problem. I am very disappointed as I have been smoking this brand for over 10 years.

I have bought the first pack in polokwane and just let it slide and the second in Tzaneen and realized this is now a problem and serious.

This past month (Feb 2022) I have noticed about a dozen times of pouches breaking open prematurely. I base that off of using 6-7 cans a week so I am very familiar with the product. Today [protected]) when I opened a new can and there are 4 packets that are not sealed with product everywhere in the can. What a mess this is. I'm not sure what if anything changed in the processing of this or if I'm am just getting every bad packet produced lately. I know over the years that it happens but the frequency has definitely increased. I have never kept track but over the past decade would usually have one break early once per month and figured that it is what it is but now this is getting ridiculous. I have 4 new logs in my desk drawer and wonder what they are going to look like and or perform when I get to them. I have only documented this once and that was the can today in the attached photo.

We bought 4 packs of cigarettes at our local Thorntons, like always. Multiple cigarettes come apart from the filter out of multiple packs in the carton. I don't have a receipt.

Hello, I use this product everyday, and recently purchased a can of the large frost snus, and as it turns out 7 out of the 15 pieces opened in my mouth just after maybe 15 seconds. Absentually 7 pieces were wasted. This has happened a few times in the past but not often, not sure if its a quality control issue or whats going on with that? Thanks Joe

I have been chewing the Camel Snus large Frost for probably ten years or so. I just bought a can of it a couple days ago at my local gas station and after I opened it I observed lots of the Snus ingredients all over the pouches and the inside of the can. Come to find out there were two empty pouches and one that was ripped open and about half empty. The can itself was not damaged in any way. I have never seen this before.

Bought a pack of camel 99s all of them weren't sealed correctly so the filter falls off every single one I don't want to pay that much basically for nonfilters kind of disappointing have always bought this brand

I purchased a pack of cigarettes the other day and I can tell you they were not fresh tasting at all. They were camel rich, they are usually fresh and that lil popper for extra freshness pops, but this time was barely popping as if they were wet/not fresh.

Nora lisa MartineZ
10660 Leopard st apt 1304
Corpus Christi Texas 78410
[protected]
[protected]@yahoo.com

The filters are not connected properly causes the cigarette to fall off very dangerous if dropped in house could cause fire myself and husband smoke its happened to us both different packs we've lost at least 2 packs out of this mishap we have smoked camels for at least 15 years never gave we had any issues but thats crazy to have this happen thanks

I have been smoking camel for decades. Never had I had this problem until now... The filter is not attached to the ciggarettes! I go to smoke and the filter falls off my cigg. I thought this was a one off with a bad pack. Both cartons (2) that I purchased (december 2021) from Speedway in Buffalo Grove, IL have filters falling off! Not only is it a fire hazard, but I've already burned myself when the newly lit cigg fell off the filter while I was driving and burned me.
At over $100 a carton, this is UNACCEPTABLE!

I have been making my own cigarettes for a while now but what I found in my box was a first!
I found a leaf in my box of shaq!
I really don't think it's supposed to be there, it looks like a leaf from an bush or tree, not something to be smoked!
Where can I make this complaint to Camel? I can't find a working website anywhere.
I would like to make an complaint with them for this

Bought a carton of menthol ciggerates taste old and rancid and I had buy a new one I have bought many cartons and nothing has ever happened like this I feel a courtoay replacement and a comp should be honest by camel and I don't feel like I have to. Buy another to recive the credit eaither

Hello I just wanted to inform you that I purchased inside carton of camels a few days ago and not only were they still but two of the packs are actually split when I pulled the cigarettes out I'm not sure if it's because they were over packed or what but it sucks because that's a lot of pack of cigarettes which is a lot of money lost. If you could please help me help with the situation that would be greatly appreciated thank you God bless

I have been a Camel smoker since 1986. I must say that with time the product has more sticks in the cigarette per carton then before. I have been purchasing my cartons 1 per 10 days about 3 a month from Checkers Hyper on 14th Ave Rooderpoort for the last 3 to 4 years. Kindly ensure your quality checks are functional. I am experiencing about 2 to 3 cigarettes per pack with sticks making it unenjoyable. I remain a loyal Camel consumer.

I bought 2 cartons of Camel Wides (red). There are little holes on 80% of the papers. I am not able to draw because of it. All the packs were sealed.
This is not the first time. Someone needs to look into who distributed to the Navy Exchange on the Naval Air Station Key West.

Filters on Camel Classic cigarettes are not attached properly.
19 cigarettes out of one carton the filters was not attached.
As Camel cigarettes are of our most expensive cigarettes, we expect to be of a high quality.