Speedway’s earns a 1.2-star rating from 599 reviews, showing that the majority of convenience store shoppers are dissatisfied with shopping experience.
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CSR needs recognition.
I was at store #7404 in Dry Ridge Ky. Maria Malicele was So Very helpful and courteous. She went above and beyond to help. I was waiting for the restroom and as soon as she got a chance she actually went and checked the restroom. She made sure there was no one in there. Fortunately, the door accidentally got locked by the last customer. Maria went above and beyond her CSR duties. Mant people would have just handed me the key. Instead, she checked the safety and availability for me. Please don't just say "hey, nice job" send her a gift card or a bonus to really show she is valued. The store was also very neat and clean.
Recommendation: Be patient with cashiers when they are doing their best.
Angry Rude
6001 Michigan Sun Nov 26 2023 approximately 10:15 am no Name Tag Black American w/glasses tall 6 ft around 250-300 lbs male w/long dreadlocks I witnessed a elder older lady buying cigarettes He She was trying to make him aware the cigarettes was behind the wall IN BACK. He started ranting words saying he did not know or nobody smokes Pyramid cigs brand she was requesting. Also stated he did not have to serve [protected]@ the had made her purchase Ranting she need to go else whereShe stated he was really rude . Then He started yelling @her saying she was rude Which she was soft spoken to him He used profanity language . @ that I decided to just exit the store It was obviously he had some kinda issues This is not the first time I witness him he has very bad angry attitude to be working customer Serv Not knowing whom he may encounter w/ this attitude he should be serving anyone
Recommendation: No recommendation
Sun nov 26 10:20-10:30 am I witnessed your No name tag -black American angry employee going on a rant w/ a older lady that asked for cigarettes She politely told him the short cigarettes were located behind the cigarettes wall, in the back. He went on a unnecessary rant as he was retrieving them .Stating some to effect nobody smokes whatever brand cigarettes She stated to him he was very rude . An he started Yelling saying profanity language. After she made her purchase He said He did not have to serve her As she exited the store She said she was calling management EMPLOYEE started cursing loud again& saying he did not give a D, f*** & he was the manager I can only image had that Lady not left so quickly !Employee not been behind the counter im sure he would have gotten physical w/ /older,elder lady That was very abusive already.This is not the first time Your employee always has an attitude when ever I come to this speedway & he's there I try to avoid & go to other Serv rep If there's 2 windows open Or ill leave during times I think he's working there This is just not a place he shall be working w/ ppl period Not sure I suspect he has a serious mentally anger issue
very abusive toward customer poor service Sun Nov 26 2023 10 am Do not go there during this time a day on wknd
Dirty speedway gas station in new mexico
My nearby Speedway Gas Station located at 1050 NM Hwy 528 in Rio Rancho New Mexico is a complete hazard. The pumps and ground around the pumps are dirty and disgusting. I've notified this specific location and nothing has been cleaned. This is truly a disappointment because I would like to visit more often.
I have reached out to the complaint department with no resolution. Please help with this sad situation.
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Pros
- Nationwide fuel station network
- Variety of food & beverage options
- Speedy Rewards loyalty program
- Competitive gas prices
- 24/7 convenience store access
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Cons
- Limited geographic presence
- Intense competition from major chains
- Fluctuating fuel margins impact profits
- Limited diversification of revenue streams
Manager abuse
Stopped in at the 5495 Wilmington Pike Drive location. As I was looking for Coffee Mate, there was a yelling incident between the Manager and an employee in front of about 15 customers. I mentioned to the Manager that no one wants to hear this conflict. The Manager immediately yelled at me and ordered me out of the store. As I asked why, he yelled that he would call the police. I, being shocked by his behavior, said I would call.
The police arrived and told me since he did not physically assault me, they could only talk to him about his actions. I was contacted by Centerville Police and told he admitted to being frustrated and could have handled it better.
I was then told that the Manager had banned me from that Speedway Location. I have never heard of a victim of verbal abuse being treated this way.
I would appreciate you addressing this issue. I was never aggressive or threatening to the Manager, In fact, I am the victim.
Please advise on your actions of this incident. I'm trying to avoid legal counsel if necessary however my trauma of his behavior has left me sleepless and extremely frightened of social contact. The Manager needs extensive training on anger management.
Hope Speedway gets this Manager mental health care.
I was on your side until I got to the part where you think you can use this minor, petty incident as some type of financial windfall. Let me be the first to tell you, you will not succeed and you will be hard-pressed to find an attorney who wants to deal with this silliness, unless you have really deep pockets.
Speedway Complaints 595
Management
Mr Sandeep Seghal hired me February 12, 2023. I was injured on the job and was involved in a car accident. After many months of physical therapy I was being harrassed by my manager for the most fundamental reasons. Finally June 3rd 2024, I was fired after my workers compensation was denied. After I was fired I was denied unemployment benefits. Please don't fall for the false promises of a good career down the road. A Brite future as they promised,promptly ended.
Claimed loss: Loss of wages ,benefits
Desired outcome: I will see them in court.
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Me losing my job
I was let Saturday morning because of a fautain pop. I believe it was because I worked my shift on Wednesday befor my boss trellla McGee got mad because I won't work 12 hr. Everyone that works at store 7571 gets drinks and takes expired food. She plays favorite. I also told her that one of the employee was smoking a weed vap pen behide the counter customer was complaining about. all she said was I will talk to her. there is also a guy that got caught drinking on the job twice and she told him one more time he would be fired. He is still there but I got let go over a pop I accidentally forgot to pay for because I got busy because on Sunday morning I'm the only one working from530 10 every weekend and other get ever weekend off
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Document everything, including the unfair treatment and any evidence of misconduct by others. Contact Speedway's HR department directly and file a formal complaint. Use social media to bring attention to your situation if necessary. Make it clear that you won't accept being treated unfairly and that you demand a thorough investigation. Don't let them get away with this — fight for your rights and your job.
Employee
This incident happened on May 14 2024 at 5:30 am at 4608 Spenard RD Anchorage AK 99517. I stopped to get gas on my way home after work. I do janitorial work at night time. So u can imagine the state i was already in. Not to mention i had to count change to get gas. Yes money is money but it still sucks. Prior to going in the store i counted the money in my...
Read full review of Speedway and 1 commentIs Speedway Legit?
Speedway earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Speedway. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Speedway has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Speedway has claimed the domain name for speedway.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Speedway.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Speedway.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Speedway and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- While Speedway has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 595 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
- We conducted a search on social media and found several negative reviews related to Speedway. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Speedway cafe/personal information data breach
Case #: 2300869 I filed a complaint with the corporate website about multiple times where the cafe was supposed to be open and wasn’t when I planned to go there in the morning on my way to daily business. The manager on duty told me snd my girlfriend to file a complaint and maybe corporate will send help because this was an ongoing issue there. A week goe...
Read full review of SpeedwayEmployee conduct
This evening, at just before 6:00pm, I visited store #47199 on South High Street in Columbus, OH. All I wanted to do was grab a quick snack, drink, and a pack of cigarettes. Unfortunately the cashier (whose name I didn't catch due to the lack of a name tag) had other plans in store for me. No sooner had I placed my food and drink items on the counter and...
Read full review of SpeedwayBuy one get one free not honored
I went into speedway last night because I wanted a starry I went to get them I got two as it stated on the sign buy one get one free I used my speedy card but it did not come up as buy one get one free so I had to put them back! I have a pic of the sign which I removed and brought home with me to get a pic to send to you! This is misleading and falase advertising!
Read full review of Speedway and 1 commentCustomer service
Today is February 22nd, a Thursday in North East Minneapolis. The incident occurred in Speedway, the location on 300 Broadway St, NE Minneapolis, MN. The time is 11:00pm. The security officer and cashier, an older black women, working tonight, were having a conversation while I went to the bathroom. They referred to me as a prostitute and we’re too busy...
Read full review of SpeedwayRobin
Almost everytime i come into this gas station, all of the workers are kind, friendly, and helpful besides this one lady, Robin, and she is always an a**hole. She is always ignoring foreign customers and makes them wait longer than american people. She always interrupts me when i’m speaking and jumps into conversations that has nothing to do with her. There have been a lot of times that she’s ignored me as a customer just to play a song on her phone and is clearly always stoned.
Desired outcome: I would like it if she wasn’t always high out of her mind and a complete jerk.
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Bathroom
Is Richmond Indiana store at 4382 national road East. How's had no toilet paper in the ladies room for 2 days. Speed way used to be my favorite gas Station, but you've really left the mccline. It's really sad. I don't know if it's under new ownership or what, but it's awful and the one on Nashville road, West or Southwest fifth, is no better. They're bathrooms or even more disgusting. I guess it's time for me to stop groing speedway
Desired outcome: To do something about the clenness of the stores and their bathrooms.
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Service
2/7/24 around 1:00 pm, I was at the speedway on 5 points store. So this employee Morgan I have had nasty run ins with her numerous times I do not understand why speedway would put up with this unprofessionalism. I asked her for a lid for one of the soft drink cups! She said what size, was I looking for I was not sure! Meanwhile she’s standing back behind...
Read full review of SpeedwayHostile Work Environment
I came in for a shift to truck not being put away and my second shift co workers were writing notes on the register and refused to help me put things away . I was told that I could have put truck away on third shift when it was so busy that I was unable to do the duties I had been assigned to do.
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The conduct and service from the manager in Tularosa N.M 88352
Nancy? Here at the speed way is a very rude, smart alect, asks id from people she don't like, talks in spanish to other employees knowing your the only customer in the store, throws your change at you (bills), give people a hard time, gives dirty looks, mean. I would not recommend this store to anyone as long as she works here. My husband hates to go inside this store because of her.
Desired outcome: That she be fired and replaced with a person that welcomes you with a smile and also replace half of your employees that are not acting like her.
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Manager very unprofessional
Your manager (B) at Speedway HWY [protected] Chinle, Arizona is very unprofessional to Customers, she'll be yelling out "Hello" as they walk in, while leaning against the counter, and she doesn't pay attention to customers in line.
#1 Manager has an attitude issues (never nice) to customers, "my way of the highway attitude".
#2. Always out of fountain drinks (2-3wks) at time. sometimes she charges twice and doesn't allow refund on drinks too.
#3 Gas pumps always dirty, no gloves, trash bin are always full.
#4 Gas pump credit card machine always out of order
#5 This manager needs customer service and management skills or better yet, replace her, Speedway loosing money. thank you!
*the incident is on-going since manager first came to this store
Claimed loss: lost money on fountain drinks, although I showed her the receipt she didn't refund it. also all fountain drinks were out of order.
Desired outcome: This manager needs customer service and management skills or better yet, replace her, Speedway loosing money. thank you!
Confidential Information Hidden: This section contains confidential information visible to verified Speedway representatives only. If you are affiliated with Speedway, please claim your business to access these details.
Customer service
I went to the location on Coors and Montano this morning. I go here all the time. I fueled up and went inside. The "Manager" on duty was in the restroom and the clerk was very friendly. I wanted to replay my Lotto tickets. She said I would have to wait because the machine was out of paper. I waited for 10 minutes and then the manager came out of the...
Read full review of SpeedwaySpeedway employee complaint
Yes my name is Tammy and I went to speedway in Elkins Wv on Harrison Ave 26241... on Jan 16 2024 at 6:30 am to get a couple things I had my back pack on an I ask the worker if I could leave my back pack up front and he told me no that I had to leave it outside.. and I said leave it outside he said yes ma'am I said I have all my stuff in it and I can't leave...
Read full review of SpeedwayEmployee/manager
On 62nd and keystone avenue in Indianapolis Indiana 46220 Speedway Gas Station, a worker and I believe she’s the manager as well named Deena, is the most unprofessional employee I’ve ever encountered. Her verbal abuse has been going on for years but I refuse to stop using that gas station because of her. Today was the last straw. I tried to buy juul pod...
Read full review of SpeedwayRude customer service
Went inside to use the restroom & get gas. I noticed a sign on the bathroom door saying “for customers only! Must purchase something” but bc I knew I was getting gas after I went in first. Came out & the dark lady at the register was looking at me in disgust yelling at me saying I had to buy something. I went to grab my wallet my husband went in next & the...
Read full review of SpeedwaySpeedy rewards program fraud
I had accumulated 22,866 rewards points since opening a Rewards card Membership several years ago. I reported an apparent breach or hijack of my account to Speedway in early September [protected]) and was given case number 0513690. My case info and personal info was provided. I was told that I'd be notified by US mail of the resolution and...
Read full review of SpeedwayBeing charged for hot water after paying $48.10 in gas.
My complaint is in regard to when I stopped at this gas station - SPEEDWAY [protected] EAST CORTEZ, CO [protected]
On the afternoon of November 26th, I stopped for gas, a washroom break and to fill up my own trav mug, with my own tea bags. Your extremely rude and demeaning attendant demanded I pay $1.00 for the hot water and accused me of stealing tea. When I wouldn't comply, she confiscated my mug and called the police.
I hope to never need to stop for gas at Speedway again. If my patronage is not appreciated, I can get my service elsewhere.
Rude manager
I visited the store situated at 630 Joliet St, Dyer, IN 46311, on 12/3/23 at 11:25 AM. The attendant on duty was named "Lis." I approached them to discuss an ongoing issue with the store consistently running out of stock of Skoal X-tra Wintergreen Longcut. I had previously contacted both the manager and corporate about this matter, but no resolution had...
Read full review of SpeedwayAbout Speedway
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Speedway in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Speedway. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint against Speedway on ComplaintsBoard.com.
Overview of Speedway complaint handling
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Speedway Contacts
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Speedway phone numbers+1 (800) 643-1948+1 (800) 643-1948Click up if you have successfully reached Speedway by calling +1 (800) 643-1948 phone number 0 0 users reported that they have successfully reached Speedway by calling +1 (800) 643-1948 phone number Click down if you have unsuccessfully reached Speedway by calling +1 (800) 643-1948 phone number 0 0 users reported that they have UNsuccessfully reached Speedway by calling +1 (800) 643-1948 phone numberGeneral+1 (800) 428-4016+1 (800) 428-4016Click up if you have successfully reached Speedway by calling +1 (800) 428-4016 phone number 0 0 users reported that they have successfully reached Speedway by calling +1 (800) 428-4016 phone number Click down if you have unsuccessfully reached Speedway by calling +1 (800) 428-4016 phone number 0 0 users reported that they have UNsuccessfully reached Speedway by calling +1 (800) 428-4016 phone numberCredit Card Account+1 (937) 864-3000+1 (937) 864-3000Click up if you have successfully reached Speedway by calling +1 (937) 864-3000 phone number 0 0 users reported that they have successfully reached Speedway by calling +1 (937) 864-3000 phone number Click down if you have unsuccessfully reached Speedway by calling +1 (937) 864-3000 phone number 0 0 users reported that they have UNsuccessfully reached Speedway by calling +1 (937) 864-3000 phone numberCustomer Service
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Speedway emailscustserv@speedway.com100%Confidence score: 100%Supportspeedwaycreditcard@speedway.com76%Confidence score: 76%
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Speedway address250 Beronia Dr., Springfield, Indiana, 45505, United States
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Speedway social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 24, 2024
Most discussed Speedway complaints
Gas pumpRecent comments about Speedway company
Me losing my jobOur Commitment
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