Camel
Reviews and Complaints

So I just bought two packs of cigarettes, in a hurry, due the the line building behind me at the gas station. The cashier had a hard time figuring out the crush packs after I stated clearly what I came in for...and the packs I'm holding are "Menthol" not "Menthol Silver".

I asked for Camel Crush Menthol Silvers!

I was so mad that I had to find a way to write a complaint (and I NEVER do this) and hope CAMEL hears me and everyone else when I say, "I was excited about the different packaging but now it's proved nothing but to be a nuisance and consistent frustration. Change the box back, Camel, for the love of all who smoke Camel Crush Silvers...I cannot stand any longer to be sold the wrong pack of cigarettes. 🤦🏽‍♀️☠️"

I can NOT TELL YOU how INFURIATING your new packaging is. if I have to open up one more pack and find WHITE MENTHOL SILVERS when I ASKED FOR MENTHOL FULL FLAVOR I am gonna lose my mind. NOONE CAN KEEP THESE PACKAGES STRAIGHT. NOT CUSTOMERS OR EMPLOYEES. AND GOD FORBID I HAD A CASUAL CONVERSATION WITH THE CLERK TODAY AND LET MY GUARD DOWN FOR TWO SECONDS BECAUSE I'M HOME AGAIN WITH ANOTHER USELESS DISGUSTING $12 PACK OF CIGARETTES. I always described them as "the green pack" before. Now I waste money left and right and my LONG TIME LOVE FOR CAMELS IS FADING FAST.ID RATHER BUY ANYTHING ELSE THAN GET STUCK WITH ANOTHER PACK OF INFERIOR MENTHOL SILVERS WHEN I ORDERED MENTHOL. YOUR IDIOTIC PACKAGING THAT IS BARELY DISTINGUISHABLE HAS RUINED YOUR BRAND FOR ME. THANKS FOR NOTHING

I am a smoker of camel crush regular/menthol cigarettes. I share with my wife because she likes menthol and I like regular.. been a satisfied customer up until about 6 months... I'm getting more and more defective cigarettes as time passes that are already popped to menthol flavor which is VERY displeasing... I'm contemplating switching brands because of this...

Thank you Camel for helping me quit smoking your product! Been smoking camels for over 20yrs but along with the new packaging, I've immediately noticed the airy, bitterness, instant headache, and nauseated feeling I get when smoking the new Camel Blues. I thought I bought a bad batch but after 25 plus packs, I'm convinced Camel changed their tobacco. Hello Marlboro!

I really wish the company would go back to the Green and White Camel Crush Menthol boxes. I am constantly being sold the wrong box of cigarettes because cashiers can't tell the difference. I just left a store that was out of my flavor of cigarettes and they didn't even realize it because they thought they had three different flavors of Camel cigarettes on the shelf until I told them different. I have to explain this to them at least once a month! Please go back! The new boxes are beautiful, but too confusing!

I personally feel that the new packaging released for these two packs of cigarettes is too identical, it was quick, easy and fast to spot my cigarettes. Now I can't just grab my cigarettes and walk out the door, the packaging is so close to being the same I don't give my cashiers a hard time but this has pushed me to want to quit smoking, thank you

Good day

My name is shiksha singh and on sunday the 13th january 2019 I purchased 5 packets of camel activate purple cigarettes from the cigarette shop at the pick n pay steeldale store. I opened the cigarettes to smoke them and when popping the flavour I tasted the cigarette and it was not the grape flavour it tastes like lemon or something different but definitely not purple grape. Almost all the cigarettes in the box had the wrong flavour now I have kept this box of cigarettes with these funny tasting cigarettes and I want someone from camel to come out and test them because this is really unacceptable.

I do not have any receipts but I have the proof of payment for the purchase of these cigarettes on my bank statement.

Someone better get in contact with me to resolve this asap before I take this up further because that is my plan.

My number is [protected] and my email address is [protected]@gmail.com

Regards
Shiksha

Camel lied, they said that when the new Camel Crush pack design was rolled out that the cigarettes would be exactly the same. Completely false! I have smoked the green Camel Crush Menthols for years, I was smoking them when they were still in the original black packs. The ones in this new black pack taste NOTHING like the green pack, in fact it's pretty nasty and give me horrible headaches. I also have felt more addicted than ever since the black pack came out. These are NOT the same cigarettes as the green pack. I'm done smoking these, my best friend has also smoked Crush Menthols for years and noticed the vast difference of these new black packs, he switched to Marlboro smooths. I switched to Marlboro NXT, the closest cigarette to the original camel crush menthol, not this new garbage they are saying is the same as before.

I've bought numerous cans now at different times where already 5-10 pouches have been opened and not sealed. There whole point in pouches is to prevent snus from going throughout your mouth and I'm not satisfied with having to through out half a can because they are open. I can be contacted at [protected] cell or cody.[protected]@gmail.com email .

I am a regular Camel Crush Menthol smoker. At times I will be okay with smoking Camel Crush Menthol Silver's, but I prefer Camel Crush menthol. Just in the last week I have been sold the wrong cigarettes over 10 times. Just yesterday I bought cigarettes at Walmart and physically watch the cashier grab Camel Crush menthols off the shelf, and due to the color of the boxes they accidentally mixed Camel Crush menthols and Camel Crush Menthol Silver's together and so therefore I was sold one of these rather than what I wanted. It is my hope that by sending in this complaint you will either change the Box colors back to their original state or make it more obvious on the different flavor differences so that other businesses can easily sell the cigarettes without problems, and also without having to do exchanges.

Since you've recently changed the packaging of the camel crush cigarettes I have been given the wrong kind over 10 times. I have to remember to always look at what the cashier has given me.. sometimes when I'm a hurry or long lines I forget to check only to realize the error later on in the day. Very frustrating. I smoke the camel crush menthol and they keep giving me the menthol silver. I hope you do something to make it easier to tell the difference like the old green and white packs soon!

I thought just the packaging changed... but I couldn't be more wrong! The new black packaging delivers a heavier cigarette that is just AWFUL! I enjoyed smoking camel menthol silvers, now I can't stand it! Maybe your goal was to encourage people to quit because your cigarettes taste so terrible. If that's the case you're succeeding! I don't really understand the change, but everyone I know who smokes them are switching brands or quitting. Dumb move for camel 👎🏻

Looking at all these complaints, I'm wondering why til this day I have to even enter a complaint but this was last straw. I live in Philadelphia, cigarettes cost over $11+ dollars. I have now received wrong pack on 6+ Occasions. You only realize there wrong second you open them and see it's not the ones you smoke and you can't return them opened! I'm sick of it. In 28 years I've never written a complaint about anything but this pisses me off beyond comprehension! You guys changed packaging to save money and now are going to be losing customers because stupid cashiers can figure out which ones to give you! It's to confusing for people! Get your [censored] together! Or you'll be losing another customer!

Im a new user to Camel Snus. I switched to to Camel Snus from smoking cigs. I never even smoked Camel brand cigs. I want to say I love Camel Snus (I prefer the large Frost can). So I was disappointed when I opened the can and saw two pouches were completely torn open. One time okay whatever. But unfortunately it happened twice! The second can I purchased 4 pouches were torn open resulting in the complaint. I appreciate your time&attention. Kelly Rhodes 109 Walton st. Johnstown pa 15905

I wouldn't normally send a complaint, but ever since the packaging has changed, I have received the wrong cigarettes like 5 different times. The boxes are too similar. I smoke Camel Menthols, but I have been given Camel Crush all of the times that they have given me the wrong ones. I hate regular Camel Crush, because they don't have enough menthol in them when clicked. Please go back to the old packaging!

I dont usually complain, but since you've switched the camel menthol packaging I have been given the wrong pack at least 10 times off the top of my head. I only smoke the one kind and it's become such a problem since you guys came out with the new packaging. Love the design but the silvers and regular crushes all look almost identical. Maybe change the blue to another color, just wanted to give some feedback. I dont mind spending the money when I dont catch it in time but it's just becoming frustrating everytime it happens.

Used to smoke Camel Menthol Lights, then Camel Menthol Silver and lastly Camel Crush Menthol Silver. Never liked Crush but could tolerate if ball not crushed. Now you have changed to a black box and I have a headache after smoking one of these new cigarettes. I will be returning my carton to the store and will have to switch to a different cigarette now. Please bring back Menthol Silver! Not cool Joe 🐪

I usually smoke only Camel white cigarettes from the time I have enetered Singapore. I buy them at any 7/11 stores located around the island. But the pack which I recently bought, the cigarettes are very weak and not strong. The bud of the cigerettes are very soft and not sturdy. And cigerettes are very expensive in Singapore. Very disappointed and will be changing to Dunhill or Marlboro

If you do not change back to the way it was b4 you have lost at least 20 people I know first hand as customers! We have all switched to Marlboro Menthol because of this change because let's face it your [censored] idea made some [censored]ing product that's worse then dog [censored]! Come on camel it's like you decided to start mixing camel [censored] in with your tabaco wtf is wrong with you? You will most certainly loose business over this and have made Marlboro all the richer [censored]es!