Camping World
Reviews and Complaints

Leveling jacks malfunction-"retract failure"

... also needed to have them remounted higher - they drag during dips and humps.

Sewer outlet - manufacturers defect - nozzle will not clear to connect through floor - threaded access hole not lined up.

Front left storage door lock not working.

Inside. Across from refer. Why an access, snap in panel vs a door on hinges or drawer? Also a knick on that panel.

Tear in vinyl flooring.

Dinette seat storage. Door uneven, rubbing on stile/rail of cabinet.

Is it normal for the firewall inside cabin passenger side to get so hot?

Activity:
June: 1st advisor that received our RO was a much older man (super nice). Seemed that all items would be quickly addressed and resolved.
Subsequent calls ...waiting on parts from factory... really? It's WARRANTY WORK.

I called to follow up, no phone calls from advisor to update me. Apparently we are in line for repairs due to the hail storm that damaged many other customers' RVs. Again, REALLY? How does warranty work get put behind insurance claim work?

Multiple calls to follow up, always waiting on parts from Thor. You've got to be kidding! How is it that you can't expedite these for a BRAND NEW coach?

I had to take the coach for a small trip to NM that had been planned WAY IN ADVANCE (and the coach would've easily been repaired by then); a side window had shattered and the only cover your service people did was tape a garbage bag over it and park it back outside. I had to fashion a plywood panel to fit so that it would be better protected, and how does that tape adhesive being baked in our extreme sun affect the clear coat on a BRAND NEW COACH!?

October:
Stopped by since no phone calls are being returned (our case had been transferred to a very nice lady and I met with her a couple of months ago), no service advisor available, I was able to find and inspect the repairs to my list, still unsure of what's been done. Left note with advisor to call me. Another advisor asked if he could help and looked into the file for me, and he saw that we are still waiting on 2 VERY SMALL PARTS from Thor.
I have yet to receive any type of communication since. Why is it that I HAVE TO INITIATE communication when I am the one who spent OVER $80, 000 with your Camping World?

My coach has been sitting outside on your lot since June, minus one weekend. I never planned on keeping it stored outside (I have indoor storage for it). Now it has been such for the entire first year, mostly not in my possession.

Is there a lemon law that we can impose here and just replace the unit?

We had many choices of where to buy and chose Camping World because of its vast network and service capabilities. I guess that was inappropriate thinking. At this point, everyone who asks us about our new coach, we are inclined to discourage potential buyers from purchasing from Camping World.

I purchased a 2017 Avenger RV from Camping World in Gulf Breeze Florida. The trailer was being purchased as a home because my home was damaged by Hurricane Michael. I specifically told the Salesman (Alan Reynolds) that we didn't want a trailer with slides because of the chance of leakage. I also needed the trailer because my home was damaged from the hurricane and was leaking so I needed a dry place to sleep away from the black mold. He showed us the 2017 Avenger and said that we did not have to worry about any leaks because it did not have slides, and added, that all the RV's at Camping World go through a thorough inspection to make sure there are no leaks and everything is functioning perfectly. Soon after delivery, it rained and water began leaking in. I immediately contacted Alan and expressed concern about the leakage. Upon inspection, this was an ongoing leak that had been previously repaired and I submitted pictures showing the repairs that were done. At first, the Salesman told us to call the Service Department. When I did, the Service Department told us to bring the trailer back to the Camping World in Gulf Breeze or have it fixed in Panama City, Florida. A few days later, Camping World said that they would not repair the leaks. What the Salesman did was Fraudulent Misrepresentation: A Fraudulent, negligent, or misstatement, or an incomplete statement, of a material fact. If a specific misrepresentation induces the other party to enter into a contract, that party may have the legal right to rescind the contract or seek compensation for damages. I really like the trailer and want to keep it if it was repaired. If Camping World can repair it will save a court battle. Otherwise, we will take the case to court for Fraudulent Misrepresentation. Please advise what Camping World can do to help. Send all correspondence to [protected]@bay.k12.fl.us.

Thank you,
Therese Devine

We purchased a brand new 2018 fifth wheel last year from Camping World in Biloxi, MS. On our last trip hubby noticed slide was not sliding properly and noticed it was going off track. So to keep from causing any more damage we took it to a repair shop that we've used before and had him look at it. It was over the weekend so we would call the extended warranty plan today. Here's the kicker, I speak with the warranty administrator and they tell me my contract was cancelled, not knowing of a cancellation so obviously I ask questions, they said it was cancelled by the dealer on 7/17/17 and the payment was refunded to the dealer. We signed all paperwork and put down deposit on 6/27/2017. I checked my purchase agreement to be sure we paid for it. And it's on there. I even went as far as to call the bank to see how much they paid the dealer and they had paid the full amount of the contract. We picked up the rv on 7/4 /17. Needless to say we had no notification that this was being done. If I would have known there was no extended warranty, I never would have purchased it.
I've called the dealer several times and my husband has called but they haven't responded back. Very very pissed.

I am an RV repair tech in the Florida Panhandle yesterday I received a phone call from a client. He and his adult daughter purchased a Travel Trailer as temporary housing until he can live in he's house again. His house was damaged by Hurricane Michael and the trailer is now located near Blountstown FL, 325 miles from Ocala. Camping World in Ocala, FL was aware of primary use for this trailer and sold them an trailer "as is" which was sold as "new". Once they took possession of the trailer and moved it to the location for use. The roof is leaking, one of the window frames is broken and the toilet appears to have been used.

Does he have any way to resolve this, either have repairs done or return it?

I look forward to a positive response to this situation

I can include photos at a later time

Today is the 24th day of November, we purchased a new camper from the Woodstock location. Had an appointment at 10:00 am last Saturday, only needed to go through orientation. Service Manager Patrick didn't even pull our camper up to even wash it until we were already waiting in lounge. During the orientation, I found walls that were bowed out on the inside. We were told to go have lunch and it would be repaired by the time we got back, not true! I was livid because we had planned a trip, would not leave with it until all repairs were done. I took Wes Newsome out along with service manager "Patrick", to say the least, Patrick dropped the ball. He had SEVEN DAYS to have our camper ready to pull out! Did NOT happen. Still sitting here, have called Patrick, he has never returned call! Now... we wrote a check to them for $10, 000.00 for down payment, check was cashed right away, still 2 weeks, no camper! I am totally livid, would like to be compensated in some way for all of the stress and worrying we have gone through! Plus missing a trip! But 1st and foremost, I'd like to know why my camper has not been repaired and delivered as PROMISED! My contacts:
[protected]@att.net
Phone: [protected]
We are Harvey and Deonne Yates
Thank You in advance

i bought a RV from campers world in Virginia 4 months later decided to up grade to a pull behind took it to MC Georges decided to buy it told them i have a trade that i just bought from them she said no problem told them if i could get payoff we had a deal.she said deal did paperwork went thru FINANCE sign all the papers said we could pick it up Tuesday. so drove 2 and half with my trade and my new truck to pick up new trailer so 2 hours later said they were inspecting my trade well another to hours goes by manger say we have a problem so he take me and my girl in golf cart to our RV where they we do inspection said look it has some water damage. i said i see that rotten plywood in the front and the side door he says it will cost 7500.00 to fix .so i said that pretty [censored]ing bad because i bought it from you guys four months ago and plywood does not rot overnight so that mean when you inspected it 4 months ago you knew it and sold it me me knowing it had a leak.Is this how your company does business really. the right thing to do was to make it right not to try and [censored] me twice THANKS FOR NOTHING WILL NEVER GO BACK TO CAMPERS WORLD OR MC GEORGE AGAIN PS AND I AM LET EVERYONE KNOW HOW YOU ALL DO BUSINESS AND I WILL BE PUTTING PICTURE OF THE DAMAGE ON FACEBOOK AND TO MY LAWYER THANKS FOR NOTHING

In June 2018, I purchased a 2014 Mercedes Airstream Interstate from a private seller. When we purchased this vehicle it did not have an awning. In July 2018, I purchased an awning (Fiamma F65 Eagle) from Airstream and had it delivered to my residence (68 Deerwood Lane, Pinehurst, NC, 28374). I made an appointment with Camping World of Concord, NC, since they are an authorized Mercedes Airstream Interstate dealer, to have my awning installed on August 30, 2018. When I arrived at Camping World to have the awning installed I was advised that I needed a motor. So I Ieft my awning at Camping World and contacted Airstream for a motor and end caps. When I received the motor and caps I responded back to Camping World [protected]) to have them installed. After approximately 8 hours they advised me that they could not get the awning to extend because the motion sensor was missing. Why did it take 8 hours to find out that I needed a sensor. They should have known this. Instead they kept working with the wiring. That bill cost me $737.25. So I returned home again and ordered a sensor from Airstream. I received the sensor and came back to Camping World for the 3rd time [protected]). This time they installed the sensor and the awning now worked as it was supposed to operate. This bill was $255.68. Total cost to install this awning is $992.93.

This cost seems extremely high. Especially, when the service manager stated that it would take four hours to complete the install. During this install, technicians had to go over to the showroom to figure out how to install the awning. This Camping World being an authorized Mercedes Airstream dealer, you would thing they would know how to work on my vehicle. I observed technicians, who were working on my vehicle taking a cigarette break. At the end of my last visit to this shop the technician handed me a motion sensor (broken) that was with the awning. I was previously told there was no sensor and I needed to get one. It appears to me that they may have broke the original sensor, attempted to wire the awning without the sensor. When the awning would not work they told me that the sensor was not with the awning and I needed to get one. That is the only scenario that makes sense to me. This appears to be a cover up at my expense.

For me to drive from my residence to this shop is 184 miles round trip. I did that three times. The first trip is on me because I did not have the motor. Because of the technicians lack of experience with this product I incurred a major bill. This bill should not have been more than half of the amount I paid. I would like to be reimbursed for at least half of what I paid for this service.

Respectfully,

Doug Tuxbury

Work Order # 27767 and Work Order 27767-A

I have attached the sensors handed to me after my last visit to this shop. This is the sensor that Angela Kearney (manager) and I were told was not there with the awning.

Your consideration of my complaint is appreciated.

My husband and I bought a 2018 Jayco Eagle from the factory in Indiana, We live in Sw. Fl. Camping world is one of the company's authorized for warranty repairs. We took our trailer to Camping World in Ft. Myers the first time soon after we got it because the slide needed adjusted, CW had our trailer for 6 weeks, When we got the trailer back the slide was worse than when we took it in. It made very loud grinding sounds and sounded like it was sticking, We noticed the slide was very uneven. We called Jayco and they authorized more service from Camping World Jayco assured us they authorized any repairs and or parts needed for the repair. Camping World has had our trailer for 11 weeks now and they keep saying the parts have been ordered. Most of the time when we call camping World we get voice mail and our calls are not returned. There is a serious lack of customer service and service in general. Camping World has had our RV longer than we have. I tell everybody I can how horrible our experience has been, I make sure and post it on all camping club sites etc. I don't want anybody else to go through the stress we have been through. I will be contacting our State attorney office to file a complaint, I have already written a letter to the BBB. I strongly feel if Camping World knew they were not capable of fixing this issue they should have told us right away. Now we are paying for a trailer that we don't even have.

Made a purchase agreement with down payment for a 2017 5th wheel toy hauler on july 13th of 2018 with the camping world store located in black hawk, south dakota. Camping world promised delivery on august 23rd with all repairs complete that were found on the camper during purchase inspection. When august 23rd came we received a phone call to complete the purchase but with no repairs done as per the contract agreement, then we were told that the parts were on order and it would be two weeks. September we were given the excuse that it was an insurance claim on the camper and had to wait for the approval of corporate then they would order the parts and complete the repairs. First part of october we were told again that "the parts were on order". Middle of october we were told again "the parts are on order"! We are now at the end of october and still no movement on our 5th wheel being repaired or delivered as promised by august 23rd! I do not recommend doing business with or purchasing anything from this camping world! Terrible customer service! Still waiting! Next is to contact our lawyer.

We purchased a used Tiffin Allegro Class A RV from Camping World of Indianapolis on August 18, 2017. We were charged over $1300 dollars to "Quote" go over said unit to make sure everything worked properly. We drove the unit home to Louisville Ky and waited for the title paperwork. Once it arrived we took the unit to register it in KY. The first problem we encountered was vin #'s that didn't match. The Sheriff had to give us an affidavit with the correct vin to send back to C.W. to get a correct title for transfer. Once that arrived and the registration was taken care of we prepared to take the unit to our lot at Lake Cumberland. We started the generator to get the air and fridge working but nothing happened. The generator ran but didn't provide electricity to the unit. We took the unit to Louisville Rv. Since we had never seen if the fridge worked we asked that it was looked at as well. A copy of the bill is attached. Based on the findings in this bill we have surmised that the unit was never checked to begin with. We purchased an expensive Warranty and service contract with this unit but did not know that permission had to be gained from warranty company before repair was made so we footed the bill for this repair. Fast forward to July 17 2018, the 12 v switch at the entrance to the camper was activated and it blew the electrical system. Good Sam mobile unit was sent and bypassed the issue to get us on the road to a permanent repair. Camping world told me at that time that they could not look at the unit until probably mid August. We dropped the unit off at Camping World of Bowling Green Ky on August 17. I called C.W. numerous times over the next 2 months and kept getting the run around about when my camper was going to be repaired. I contacted Tiffin, the manufacturer and asked about what had happened and was told that activating the 12v switch didn't cause the issue that that was impossible. Finally when I contacted C.W. on October 10 I was told my unit was ready. Due to my work schedule I could not get my unit until Oct 17. When we went to pick up our unit I asked that it be plugged in so I could verify the repairs. The service manager Mike Steel acted like I was asking for the moon but he did take it to be plugged in. Guess what! the repairs were not completed.
He acted like he was mad at me because the job wasn't complete. While we waited we were encouraged to look at new campers. We found one we would have gladly traded ours in for but were told our unit that we paid $86000 for was only worth $50000 now only one year after purchase. We ended up in a hotel room for the night to think about what to do. Knowing we would still have to make the payments on our unit we decided to pick it up on Oct 18. There was an issue with out warranty service due to the vin# but it was finally straightened out. We proceeded to drive the unit approximately 100 miles to our lot and parked it. When we plugged it in nothing worked. No electricity plugged in or with the generator. Needless to say we were livid. I spoke to the Bowling Green GM Mr Garcia. He wanted us to drive it back I told him it wasn't an option. He said he would get with service to see what they could do and someone would call me back in a few minutes. After a half hour I called back again. Finally after 45 minutes or so I was contacted by Amy in service and given the name and # of a mobile tech that was being sent to help. He took an hour and a half to get there. He said all the connections were loose. As of now while sitting still things work. What good is an RV if you are afraid to take it on the road. I am enraged over the actions of Camping World. They sold me a unit that they didn't check out even though I was charged for it. I want my money back. I want an apology for all my troubles. I would love to know that there were consequences for the action but I know that is asking too much.

I purchased a new Forest river Rockwood Minilite on 9-9-17 1st trip LC I tongue jack failed to work, furnace quit, brake light cover falls off, steps fall down during driving, handle fell off of refrigerator. I called for an appt. in early spring and was told it would be over a month to get an appt. I wanted to use my camper so I bought a Barker Jack (works good so far). In July2018 water tank bracket bent and tank sagged about 4inches. I called for a service appt. on July 28 18 was told the earliest I could get an appt. was Sept.11 18.I dropped camper at Camping World Fairfield Cincinnati OH. It is now 10 22 18 I have spoken to suzette Spicer in service approx. 2 weeks ago she said all was finished except receiving the jack. Spoke with Whittney in service several days later and asked if I could pick up the camper and have them ship me the jack said she had to talk to supervisor and would call me with an answer. She never called back. I called her again after a few days, I was on hold for32 min. and was disconnected. I called back and asked for manager, spoke to Gary (service mgr. ) asked him the same question. He said he would call me back. He did not call back. I have left several messages for Gary and Whittney no return calls. I called and spoke to Antonio store mgr. He said he would call me back in ten minutes it has been over 2 hours no call back. This company is nice as can be when selling. As indifferent as can be after that.

My husband and I purchased a toyhauler at Camping World in Woodstock on September 29, 2018. We talked about purchasing an additional warranty. I am 70 years old and the financial person was not forthcoming about the costs of the extended warranty. He also did not show us our payment with or without the warranty. He did not explain that we could purchase parts of the warranty or the warranty in its entirety.

He hurried through the process and after signing the paperwork he grabbed it up and said he would add the warranty and gave us a chip because they are trying to cut back on paperwork. Of course, we lost the chip. We asked if the camper could stay on their lot another week and they agreed.

In the meantime I get the information from the bank regarding our "balance" and the warranty. The warranty was $10, 210.80 for 4 years and when I asked the financial person about after 4 years would the monthly payment go down he said no. So we would have paid another $60 per month for the next 11 years.

Anyway we picked the camper up on October 8th and at that time told the financial person I wanted to cancel everything that had to do with the warranty. Well now I am looking at the paperwork and he had us sign only two sheets of paper which was not all the warranty. I am have an extremely difficult time getting them to communicate with me regarding this information and to straighten this mess up.

I also found out it takes 8- 10 weeks for the corporate office to send a check to the bank and when I questioned on whether they were paying the interest on that $10, 210.80 of course the answer was no because it wasn't "their fault" that we cancelled. It was their fault because I have the paperwork that we were shown which does not indicate the total amount of the warranty. For $10, 210 more we could have bought a new camper.

I am going to email the manager of the financial department today. I want a copy of the total amount that will be credited to our account with the bank and I want them to pay the interest and/or pay the bank as soon as possible.

These folks should be cited about how they are "selling" the warranty and I highly recommend that no one every buy from Camping World whether it is in Woodstock or someone where else.

I bought a unit at Camping World of Asheville in Dec 2014. I sold it at the same dealership via their consignment program. The deal closed on or around Aug 21, 2018. At that time, I wrote a check for nearly $8k to Camping World for the unpaid balance on my loan. The check was cashed on Sep 20, 2018. Today is Oct 12th, and Camping World has yet to pay the loan off at my bank. I've called Camping World of Asheville numerous times. The sales manager says "It's all been sent to corporate." I called Corporate HQ, left my info, and never got a returned call.

I only give this a one-star rating because zero stars is not an option.

Worst experience ever!

I am extremely dissatisfied with the customer service from the camping world in Avondale AZ. The customer service experience is the worst I've received from any service based company.
First, the service writer CJ was rude to my wife when she was dropping off the trailer, he was rushing her through the repair list, mind you these are the repairs that didn't get 100% complete. My wife needed help unhooking the trailer and he had a poor attitude about and stated that it wasn't his responsibility to unhook. Which is fine but being that I work in customer service there are ways of communicating with customers no matter the message. Then half way through the list we are told moldings are completed only 90 days from purchase but yet when they were selling us the trailer they told us bumper to bumper repairs are covered through the 1 yr warranty. Then we were told that we can only request 8 repairs at a time.
Secondly, when I returned to pick up my trailer I noticed that the repairs I had listed either got done very poorly (almost as if they felt it wasn't worth their time) and some items weren't even repaired. Mind you I had to wait several weeks for these repairs to be approved since they are under warranty then once approved they don't get done? How does a company operate this way? Is there any type of QC check or follow up?
Lastly, to top this bad experience off I sent an email to the service Writer CJ requesting resolution on these lack of repairs and to speak with the service manager but I didn't get a response until almost a week later but still not resolution or service manager response. They certainly don't have a sense of urgency for customer service.
I came to Camping World because they are large, famous, and a reputable dealership for RVs, and I thought I was making the right choice in buying from them but this terrible experience proved to be otherwise.

I would ask that this message be delivered to the President of the company or the highest executive possible. They need to know what I experienced because I know I am not the only customer experiencing this type of service.

Bought a 2004 class A rv from Camping World in Greenwood In in spring of 2017 and paid good money for all the warranties and 24hr roadside service, 5 months later went on a trip out west (1800 miles from home) and my inverter/converter went out, after several phonecalls and driving to a Camping World store in South Dakota, i was told it would have to be tested and there was nothing they could do for me. Had to buy a battery charger and "rig" it up myself to make it back home. Stopped in Nebraska to eat and came back out to find my a/c compressor and clutch had locked up and starter had went out. I called my "24 hr" roadside assistance at 9pm and was told nobody was available and to call back at 7am, called back then and was told nobody was available again, called Camping World and talked to manager and explained everything and was told "there was nothing they could do to help me", luckily a local ford dealership came and helped me out (at my expense). When i finally got back home and made the trip to Camping World to cancel ALL my warranties and roadside service I was told i should be refunded most of my money, a year later and have only seen less than half! I've tried several times to contact Camping World management and never hear back and have also tried Good Sam only to be told they have to submit a ticket and i should hear back from them within 48hrs, its been a year and still nothing! Very Poor service and will never recommend Camping World for anything!

Took coach in for furnace repair on thursday and parts had to be ordered would take a couple days. There was plenty of propane and the fridge was on. CW didn't get the repairs done till too late the following tuesday so couldn't pick coach up til wednesday. When I picked it up I found the main disconnects off and the fridge had thawed and all was warm inside. When I informed the service desk of the problem, the only response was "you left the fridge on with stuff in it". I was never informed that they would shut off the power which turns off the fridge even on propane. The carpet runners inside had also been kicked up and clearly there were shoe prints on the underside.
Although we only lost condiments from the fridge it was $30 to replace the items that we shouldn't have to do. Not even an offer for a gift card or a sorry. We will find another repair facility the next time.

I was sent to inquire about getting an rv for my aunt because she said she wants to be comfortable on our family functions out of state, we found one she liked her credit was ran and approved by the bank, salesman tells her package is coming with paperwork to sign, next thing we know is deal is off because of what the salesman said to manager, no one told her what's going on she called two too three times and they refuse to call her back! Now she she upset because know one is communicating with her after she was approved!
My aunt told her niece to go up there to have the manager call her directly but none of the managers could be found in the hole building. That's bad business if you ask me

We bought our trailer back in may 2018 an after our first trip we had some issues that needed correction. None of these were anything that prevented us from using the trailer so after the two weeks at camping world ft myers, fl we picked it up as we were told that it would take a few weeks to get all the paperwork in order. No big deal and we went on our next trip. When we got back we dropped it off at the dealer and told them just call when ready. Well after much time i started checking on what was going on and they told me there were some problems dealing with starcraft which after talking to starcraft i found out more and more that what i believe to false information. They are a joke when it comes to taking care of the customer in an even close to timely manner and whenever i talk to to someone it is always blamed on either the mfg or a present or former employee that did not followup on the issues. Absolute disgrace to run a business that way

Had a broken tile issue worked on in September of 2017, the tile broke within 45 days of the repair.
I was told I have a year to get it taken care of and now CampingWorld won't replace the tile.
The REV group who makes the Fleetwood diesel pusher paid CampingWorld to fix the problem with the tile. I reported the problem to CampingWorld and to REV as soon as they replaced tile failed, I was told I had a 12 month warranty on all work and to bring the rv back when we got back into Mesa Arizona.