Camping World
Reviews and Complaints

Received a notice in the mail on a recall on our camper. Called camping world, made an "appointment" to bring the camper in. "appointment" was for thursday morning at 9:00 a.M., 5 days later they had not even looked at our camper. After calling every day, was told 3 times they would get it in the very next morning. And they said after they "look" at it, they would then have to order parts, could take up to another two weeks to get parts in. Why did we make an "appointment" if they were not going to get to it for a week. Unsatisfactory service. Will never buy from them again. The appointment was made two weeks before it was scheduled to go in. They knew why we were bring the camper in, why didn't they have the part on hand. What was the purpose of an appointment.

I really hate doing this, but my inquiries have been ignored for too long. My 2004 Winnebago Adventurer was repaired in Garner Camping World for storm damage and was in the service department for 12 days (Oct 31 - Nov 12, 2018). The damage was taken care of under an insurance claim with NC Farm Bureau Insurance. Part of the fiberglass roof was replaced and tacked back down, and a hole in the back upper corner fiberglass repaired from tree hitting it. The passenger side trim of the slide out was also damaged. When I went to pick it up, the roof had been repaired and the upper back, but the trim on the passenger slide out was not. I was told the wrong piece was ordered and when the correct piece came in, Billie (service tech) would come out to my home and install it. Was a matter of just popping it on. They had my money but this repair was not done.

Also, when I got it home and set up, I noticed there was spots on both sides of RV. I rubbed a few and nothing happened. I called and told the service dept and they suggested I use a cleaner. I purchased the cleaner they suggested at their store, and it did nothing to remove the spots. I washed the entire RV to see if the spots would come off, but they were still there. Trying to determine where the spots came from, I asked if it was something that they sprayed on the roof that leaked over the sides. They said it could not have been that, yet there were no spots when I took my RV to them for the repairs.

I called on numerous occasions to check on the status of the piece of trim ordered. Kept getting the same answer, still not come in yet. I last called on Jan 17, 2019 and spoke to Billie about the trim piece and my concern about the insurance claim expiring. He said they could not find the trim piece and would need to build the trim piece for my slide out. They would contact my insurance to get the approval. My insurance company has yet to receive such a call, and I have never been called about the status of the trim piece. I have always been the one to call and ask where it is. It has been well over 4 months, and should have been repaired by now.

I tried adding photos, but would not let me attach any.

We purchased an RV from Camping World, Las Vegas, NV on March 16, 2019. They said we could pay the down payment of $5000.00. The down payment was put on our credit card. Delivery date of 3/20/2019 at 1:00 pm. On that morning of promised delivery we received a call that the driver;s side window would not roll up or down. They were taking the RV to Mercedes Benz to the "fixed." It is a brand new RV. We then received multiple calls to pick up the RV on March 23, 2019. When we got there, everyone looked like a deer caught in a headlight. No one knew what we were taking about. They told us they were too busy to work on our RV. Did I mention they had already received the $5000.00 from the credit card. The balance to be paid by Bank check. No one even called us until we sent an e-mail telling them we are backing out of the Contract. Then the financial manager asking what happened, it was a misunderstanding and that the person who sent us the e-mail was new. Then asking us "When do we want the RV." How about when you received our money. Incompetent.

CALDWELL LOCATION ARE SCAMMERS BIG TIME!
My sales person was very nice, however dealing with the finance department is a nightmare! Shaun in the Finance Department is one of the rudest men Ive ever had to deal with! After I came in and signed paperwork to see about financing, I wanted to see if I could get a better finance rate through my credit union. So I needed a copy of the terms/paperwork they quoted me. I called in and asked for my sales person. He said all my paperwork is now in finance and transferred me to Shaun. He asked what I needed it for and then proceeded to ask my why Im looking elsewhere and that if I do that, I lose my $1500 credit for financing with them. I said that is fine, please send me the paperwork, he said he doesn't have it and I need to speak with my sales rep. I told him that is who just transferred me to you. And I quote him exactly "I don't know why he pawned you off on me"
Really now? I thought I was the customer here spending $25k with you, regardless of who I finance through?
I refused to do any more business with him and then only spoke with Chris the finance manager. Once I came in to sign paperwork and pick up my trailer, I got the complete run-around and HUUUGGE sales pitch on warranties. I told him no, I was not interested. He told me for only $10 more a month I could get a warranty that I actually was interested in and for $10 more a month, I thought it was worth it. Well then he pushes me out of his office to go to the front counter to get my "free" book of campsites and $25 gift card and said he will print out all the paperwork for me to sign in the meantime.
The gal at the front counter then proceeds to walk around the counter and say she will get a basket and I said for what? She said well Im going to show you around the store and explain all you will need for your new trailer. I said no thank you, I have no intentions of buying anything here or anywhere until Im home and get a list of what will be needed. So she STILL walked me around blabbing on and on for 30 minutes! Finally Chris comes up to me with all the paperwork and has me sign everything very quickly.
I trusted him as to the terms of the loan he had already went over with me and had on paperwork I saw in his office. Bad mistake. There was a reason they push me out of the office and have the gal "distract" me for 30 minutes. They know you are ready to get out of there by that time.
The contract was wrong! He added on another 2 years to my contract due to the warranty. He NEVER told me it would add on 2 more years of financing! He only told me it would be $10 more a month. And the contract had a bigger finance rate than what he told me. I called and said this is not what I agreed to, so he did have me come back in and reduced my payments and interest rate, but I still had to have the additional 2 years added on.
They are scammers big time!
Then a few weeks later I get to the DMV to get it registered, wait an hour only to get up to the window with my entire package of paperwork they gave me, to be told the pink slip I need is not there. So the gal at the DMV was super nice and just called over to Camping World and spoke with Shaun to see if he can fax it over so that I would not have to wait again. She said he was very rude and acted put out. She said he told her they have been trying to get a hold of me and has it on his desk but cannot fax it because I have to sign it!
Their mistake so why was he so rude! And if they had been trying to reach me, would I have waited at the DMV for over an hour?
I would NOT recommend doing business with Camping World in Caldwell. They are very deceitful, if you do, read over the paperwork VERY, VERY carefully before signing anything and be expected to be there 3 hours for all their ridiculous sales pitches!

Make a long story short! Not knowing we had a service contract until we lost our camper in a fire, our insurance co. Pointed this out. I called where we bought our camper and all I get from todd wiebusch is I guess this should have bee pointed out to you! Really! So our insurance paid all but 400.00 off our camer being a 100% lost! So we had gap also.. Joke! We have talked to gap and also after calling camping world soooo many time and not being told until I ask on refund of service contract, so filling out the cancellation request we should be refunded for months that we will not be using this service! I have been told by gap they will not pay untill the service contract pays where we have our loan. Waiting our payoff is now over 900.00. Gap says it the contract to pay they are saying gap and im be ignored with phone call and emails to camping world (todd wiebusch) just need this resolved!

After they got their money from their "sale", they didn't seem to care about us anymore. My husband and I waited 4 hours to pick up our camper that was "suppose" to be ready (after driving 2 hours to get there and then 2 hours back home). The hitch they ordered was wrong so they had another one in stock but that one was much cheaper and they told us that we could not have our money back for the difference. My husband could have put the $300 hitch on for free of charge. The "manager" sent word with the orientation specialist instead of talking to us personally that we were not entitled to a refund. Also we had to wait forever to get a copy of all the paperwork that we signed. It's like after they got their money, they were done with us. They had to move on to the next victim. Our buying experience was great but the follow up was horrible. My husband and I will never recommend any of our friends to purchase from camping world.

Kelley and Keith Brewer
Purchased a wildcat ultra lite 31HB -
$40, 000 ! Sure wish we would have given our money to another company.

I had my fifth wheel hitch installed on my truck by you guys. The technician completely broke my factory plug when I put the extension cord in my bed. It cost me over $250 plus a rental fee to get my truck fixed. I wanted to camping world Woodstock to talk to someone about this. While I was there I was told Patrick and Matt were the two people I needed to talk to you about this issue. The other issue is they were in a meeting and could not be bothered I asked if I could leave my phone number and I was told I would have to come back. I explained I was there now I needed to speak to them and people refused to go get them. If this is the way camping world is going to treat their customers I will make sure everybody knows my how my experience has been with you guys. I would like someone to contact me to see what we can possibly work out for the damages you guys did to my truck.

Camping World Fredericksburg/ Thornburg has stolen my trailer!

In August 2018, my wife and I decided to consign our trailer with Camping World. Between graduate school and work, we just did not have enough time to enjoy camping anymore. After a few months of research, the consignment option appeared to be the best option. For a small fee, a respectable agent would prepare the trailer, take professional photos, and list it nationwide across multiple used RV sites.

We settled on Camping World's Fredericksburg/ Thornburg, Virginia store to sell our trailer for us. They were conveniently located about an hour south of us and all of our previous experience with the retail side of Camping World had been positive. I drove the trailer down and we settled on a consignment price of $12, 300. I was informed that we would have to write a check to cover the difference from the sales price and what we still owed so that they could settle the loan for us. We had expected to take a small loss, as we still owed around $15, 000, but we did not expect to lose that much since the book value of the trailer was around $18, 000. However, we trusted the salesman when he reassured us that this was the best they could do and he had full confidence that the trailer would be sold in 90-120 days. A few days later they listed the trailer on-line for ~$18, 000 and the waiting began.

The first indicator that things were going awry occurred on October 11, when I received a phone call from Gavin, the Camping World sales representative. He wanted to give me an update my trailer, and talk through some options. He told me that because the nose-cap was faded the trailer would not sell without repair. I was confused; Camping World had already inspected the trailer when we dropped it off and their expert opinion was that it should sell as is, allowing them to pay me the $12, 300 we had negotiated. We had even discussed how they would list it near book price so they could leave room for negotiations on their end, but that I would be guaranteed my price. Gavin told me that he "was new there, " and that he had taken over as sales manager shortly after my consignment and that the store should have never agreed to pay me such a high price. But my wife distinctly remembers meeting Gavin on the day we signed over the trailer, because she was distressed about the low price we were offered, so that felt like a lie. At that time, Gavin had presented himself as the supervisor managing the representative I had been working with, which I have since discovered to be at least partially untrue. Gavin informed me that my options were for them to reduce the price which would also reduce my profit allotment, or to have the nose-cap replaced for $5, 000. I tried to question him about why the cost of repair was so high, and why we would need to drop the price so low for it to sell, but he became irritated with me on the phone. I felt like I'd been lied to. I was shocked that Camping World had made such a grave error in their assessment of its value, and their response to that error was to either charge me 1/3 of what I still owed on the trailer to "improve" it, or to reduce the price and by extension, my take home price. I could not afford to take either loss and asked him to leave it listed as-is and we would revisit at the end of the consignment period. Gavin then told me that I could come pick it up at the 90 day mark when it did not sell.

The weekend before Thanksgiving was the 90 day mark and the trailer still had not sold. We asked to leave it a few more days til that Tuesday, November 20th, and then my wife and I drove down to retrieve it. We had coordinated with Camping World the day prior and confirmed again at 2:00 pm the day of so that the trailer would be ready for pick up at 4:00 pm. When we arrived, the trailer had not been prepared and the staff seemed confused as to why we were picking up our trailer. Gavin made excuses as to why the trailer was not ready for pick up, but said they would begin to pull it around while he drafted the paperwork to pull it out of consignment… except he didn't know how to do that paperwork, and leaned over to ask the gentleman sitting next to him what to do. That gentleman turned out to be the Statewide Manager, whose name was either Donny or Bob, who happened to be on site that day. The Statewide Manager asked my wife why we were pulling the trailer out of consignment, saying "don't you want to sell it?" She relayed the story above about the shady bid to lower our take-home price and the excessive cost to replace the nose-cap. She said we could not afford to take such a loss and would keep the trailer. The regional manager talked to the local staff and questioned why they had listed the trailer at such a high price, and why they would need to replace the nose-cap, when a simple repainting would suffice. This interaction only reinforced the sleazy used car salesman vibe I felt when talking over the phone to Gavin about my options. The Statewide Manager asked us to leave the trailer in consignment and assured us they could sell it, even if the store only broke even, saying that our take home price would not change. At this point we decided to give them a second chance.

We finally received an offer on December 15th, but the buyer was only willing to pay a little over $10, 000. At that point, we just wanted to get rid of it, so we settled on a price that was lower than our original agreement. Gavin told us to come down the following weekend, December 22nd, to settle the account. At that time, we wrote Camping World a check for $4, 756.22 for the difference between the sale price and what we owed on the trailer. Sherry, the very friendly financial specialist, prepared our paperwork, took our check, had us sign over a power of attorney for Camping World to request the trailer title, and told us the loan should be settled by January 10th, on account of the holidays delaying processing.

Fast forward five weeks. It is now January 22nd; Camping World still has my trailer in their possession, yet they processed my check removing the money from my bank account on December 26th, but they still have not paid off my loan. Normally, I would not belabor the slow processing time; however, I am unfortunately one of the families affected by our government's shut down. My wife and I are both government employees and she is furloughed. My wife has been calling repeatedly for updates, working with Cam, Gavin's manager. My wife's experience with Cam is that he is cordial, but it's very clear that when he says that he'll look into something and call you back, he has zero intention of doing so. Since January 6th, my wife has called 16 times and stopped into the location twice asking for updates on the transaction and looking for some parts of the tow package that Gavin was supposed to return to us. The majority of those calls went to Cam or his voicemail. On January 9th she was in the area and talked to Cam about picking up the missing towing parts. She said she would be right in to pick them up. When she arrived 20 minutes later, Gavin had no idea she was coming, didn't have the parts on hand from their spare parts pile, and said they would have to order replacements. He also told my wife that the buyer had an emergency, but would be in that coming Friday (1/11) to complete the transaction and it would be settled by Monday (1/14).

On Tuesday, January 15th, the account was still open in our names and it had debited another payment for the month of January. My wife called twice that morning and was told that Cam would call her back… after several hours, she called back and demanded to speak to someone higher up the chain than Cam or Gavin. Cam told her that the buyer still has not paid them for the trailer and until he does they will not pay off my loan; but they reassured us that the customer is a regular and always buys the trailers he selects. Cam told her that the buyer had never intended to come in December or by January 10th; the deal was always planned for late January, and he didn't know why Gavin had told her that "wrong information." She asked why Camping World had cashed our check immediately if the transaction was not due for completion until more than a month later? He had no answer, and she again demanded to speak to someone higher.

The fact that we are furloughed is not Camping World's problem, nor is the fact that we will end up under on the loan, but the fact that I'm still making monthly payments on a trailer I no longer possess nor have legal rights to, and I don't have a $4, 756.22 cushion to make those and other payments because Camping World prematurely cashed my check IS my problem, and I'm upset about it. Most of all, I'm upset about the repeated misinformation, shady underhandedness, and terrible customer service.

On January 15th, my wife did finally get to speak to Store Manager Darren Nichols, who said he would send her a $200 check to reimburse for the monthly payment, which we have not yet received. We did finally receive replacements in the mail for the towing parts that went missing.

As of today, January 22nd, we still hold the account with a balance of $14, 745.32. My wife called Darren Nichols today for an update, and he told her he was unfamiliar with her situation, that he "was new here, had only been doing this for a few weeks, " but that he would look into it and call her back. He never did.

I am extremely disappointed with the customer service and professionalism of Camping World of Fredericksburg. While I still have faith in the parent company, from now on I will actively discourage this location to anyone interested in purchasing a RV or trailer.

On Jan 4, 2019 we made an appnt for 1/18/19 at 8am so warranty repairs could be completed on our Thor Hurricaane 34F before our warranty expires in March. Since we were going to be there for the repairs, we decided to have a Safe-T-PLUS shock installed and oil changed on MH and MH generator. During the 2 weeks before the appointment, we spoke/texted several times to the parts dept, warranty dept and service dept; however, when we arrived, they told us there was no appointment made. They offered to take care of us anyway. They only installed the shock and changed oil. None of the warranty items were ever repaired. We never would have had the MH there if they weren't going to do the warranty work. We could have had the installation done when we returned home to Oregon. The requested warranty issues were: hot water heater not working on electricity. Auto leveling jacks system module not working properly, electric fireplace fan not working, camera system goes blank when hitting a bump. So extremely disappointed with Camping World. Over the past few months we have spent several thousand dollars there.

Biggest Mistake of my Life
First let me paraphrase that I know this email will fall on deaf ears and end up in the trash, from the reviews I have read that is how you treat customers.
Working with the store in Woodstock GA. I went on line and found the camper I wanted but it was in Savannah GA, My wife and I went to Woodstock store and asked if they could get it, I was directed to Carl Story whom I was told was the "Sales Manager". We were ready to buy and had check book with us. We negotiated a price that included a washer/dryer and a pullrite superglide hitch, and gave a $3000 deposit. Carl ran my wife's credit and came back with a 780 score and said he could get us 180 mths no problem. He said they would send for the unit and keep me posted. This was 9/3/18. I had sent an email on Wednesday 9/5/18 no reply. I followed up again Friday9/7/18 and Carl said it came in late Thursday. We went on Sunday 9/9/18 to look it over and approve, which we did. At that time we decided to pick it up the following weekend so they would have time to organize financing and get the hitch in. On Tuesday 9/11/18 I again had to reach out to Carl and Austin regarding the financing. Carl sent back stating 8.4%, 144 mths and my wife credit score was 714. Needless to say we panicked thinking someone was stealing her identity. I requested the credit report from Carl, I never received it which we have a legal right to. I had no choice but to get my own financing which I did not want to do. I emailed Carl this and he lightly said he picked up the wrong credit report, that it was someone with a similar name. I got my own financing and emailed again to set up a day and time to pick up the unit. Sales rep Austin chimed in stating we could pick it up Saturday, he is new and did not really know what was going on. I replied to him that they needed to put in the hitch. Austin said they could do that while we were doing final paperwork. My wife and I were excited. We showed up 10:00 am Saturday 9/22/18 to go through orientation and have the hitch installed. While they were putting in the hitch we finished the paperwork and handed over a check for $40, 000. I went out to check on the hitch and was surprised to see the wrong one installed. I reported this to Carl and he went to check. He came back with the manager and apologized and blamed the parts department. My wife was getting very upset at this point so we left with the promise the new one would be here Tuesday or Wednesday. We agreed to come back Saturday 9/29/18 to have the correct one installed and pick up the unit. We showed up at 10:00 am Saturday 9/29/18. We walked to breakfast while they were to be installing the hitch and when we came back the truck was back in the parking lot. I looked in the back and "surprise" no hitch. Carl made eye contact with my wife and went running to the back to hide as my wife was watching him. He sent a 20 year old kid out to give us the bad news that they had ordered the wrong mounting rails. The young man said they found the correct mounting rails in Conyers GA and could have them for installation Sunday morning. I went home and after cooling down I emailed the real Sales manager Eric Jarvis as to what has happened so far and how dissatisfied and heart broken we are. I noted that this was unacceptable and demanded they make it right as we have now lost 2 weekends without the camper. I insisted on an extended warranty to be 5 years beyond the 2 year Jayco warranty. Eric apologized and said he would be there in the morning to meet with us. Sunday 9/30/18 11:00 was the appointment to have the correct hitch installed and finally pick up the unit and meet with Eric. Sunday 10:30 I emailed Eric to make sure the parts were there and correct that we did not want to waste another trip. He replied that the rails they went to pick up were not correct. We would not have found this out until we drove there. MY WIFE IS IN TEARS WANTING TO SCRAP OUR WHOLE ADVENTURE. Also, not once has anyone reached out to me ever! I have had to initiate all the communication.
1/11/19 Saga continues
10/6/18 I went in to pick up the camper and meet with Wes the GM. We had a productive discussion, he apologized and offered me a ladder and the 2 year warranty extension to take effect after the 2 year Jayco warranty expired. Of course Wes did not follow through and I still have not received this in writing. I have the offer recorded for anyone that cares. I picked up the camper and took it home. I took it to my work place parking lot to practice backing up when I was done my wife took a picture of truck and camper to post our excitement on social media. My brother in law whom has been pulling a fifth wheel for ten years replied that the trailer was riding 2 - 3" to high at the truck and would put extra strain on the rear axle of the trailer.
Back to Camping World. I will say that the head mechanic there was very helpful. He took the unit in and raised the pin box so the trailer would ride level. Only took 4 hours.
We took our first outing (shake down) and all went well. So, a few weeks later we took the Grand Kids out for a weekend.
We lost power to the refrigerator, tv and an outlet. As I was looking under the trailer where the wires come in for that side of the camper I noticed, a bracket not secured to the slide. Not a support bracket, I think it protects the wiring harness.
11/16/18 Back to Camping world, I old them of the electrical issue and the bracket, showed them a pic of the hanging bracket. Todd wrote up a ticket and said it would be 3 weeks. I had no plans so that was fine. About 3 weeks later he emailed I could come get the camper it was fixed. I replied did they fix the bracket, he said if they didn't it would be attached when I got there.
Of course, it was not attached. Todd sent out a tech who crawled under the camper came out and said he had to order one, the weld was broken, he also took pictures of where it damaged the skin from the inside. I am not even going to try and pursue that one. I left the camper. This was early November 2018. A couple weeks later Todd emailed they were waiting for approval from Jayco for the Warranty. 2 months old at this time. He then emailed stating the approval came through but they could not find the part on the website and had to send a picture to Jayco for the part. He also said they were closed for the Holidays.
Holidays have passed and I emailed Todd and Wes the GM that I wanted my trailer and I wanted it fixed. They have now had the camper longer than I have and I am making payments.
I suggested taking the part from another Jayco to put on mine and replace the borrowed one when it came in.
Todd replied he understood my frustration but did not have authority to do that, he would talk to Wes. I have heard nothing since.
Wes emailed me on 1/14/19 that they would find the part or take off another unit and have it done by weeks end 1/18/19.
Today 1/14/19 I was informed the parts would not be in until 2/11/19 due to a shortage. I believe I am just being lied to at this point.
If at all possible I would love to get my money back and be done with your company forever, however I know this cannot happen and that nobody really cares, I am only 1 customer amongst thousands. All I can do is send you this email and post negative comments on social media, file a BBB complaint and give low scores on surveys.
I work a manger job at The Home Depot and if one of my associates ever treated a customer this way it would be immediate termination.
Thank you for your time.

I first bought my RV in November of 2017.in October of 2018 the flooring started to lift, so I reached out to camping world to see if the warranty would cover it. They said I needed to bring it in for a dianosis, so I pulled it the 200 miles (one way) to the dealer. As soon as I dropped it off I let them know that I was using the camper as my primary living quarters (I am in the military stationed away from home and I thought buying a trailer would be cheaper than renting). They said the diagnosis would take about 3 days, they kept it for two weeks and told be to come pick it up meanwhile they wait for the parts to arrive. They notified me that the parts were in and to take it back so that the repais can be made. According to the service department the repairs were going to take about a week. I returned the camper on November 9, 2018. I have been contacting camping world on a regular basis since then and there is always some excuse that the work was taking so long. I was trying to be patient but running out of money, I decided to contact the manager. I talked to the service manager once, who said she was going to find out what was going on and call me back. I have not heard from here since, despite my several attempts to contact her. Either the operator will transfer me to someone who is not the manager, or the manager is not available. This is unacceptable. I pay over $300 per month for something I cannot even use. On top of that I am paying nearly a $1000 a month to keep myself fed because I do not have a place to cook. On top of that I was paying 90 dollars a night for a hotel. That did not last long because I depleted my bank accounts. I had to resort to sleeping on the floor of my office (which is against regulation) and not the way I want to spend the holidays. It is now February 8 2018 and still do not have my RV back. This is by far the worst professional organization that I have ever had the misfortune of dealing with.

We had a walkthrough on 12/8 They had to take care of a few things including installing maxx air covers. We find out on December 22 the day it's supposed to be delivered ( I took the day off from work ) That they forgot to put the maxx air cover.They then say they going to deliver it December 29. So I take the day off for the 29th . We get a call late afternoon on December 28 from the delivery guy( 3rd party) who asks if we've heard from camping world. We had not so we called, we then find out they still don't have the maxx air cover and it's not being delivered again ! We asked for them to still deliver on the 29th and are getting the runaround. They had no problem picking up our current camper ( I believe they had a buyer). They took it 12/22 and haven't delivered the new one. I find it hard to believe they can't find a maxx air cover anywhere !

I purchased a new unit which apparently had been on the dealer lot for 14 months.
Which was not disclosed to me.
It had a leak. At time of delivery the dealer"fixed it" yet getting it home 2 days later with rain again the leak got worse. I attempted to return it to the dealership for I was not provided any cooperation to do so. Now they have it back and now will not respond to me.

I've asked the finance manager to cancel the Traveler's Assist and the extended warranty on this trailer. He has continually refused to do so. Nor will he return my calls. The extras were added on the overall loan and increased the loan by nearly $4, 000. I went to this dealership with the intention of paying cash for a $24, 000 travel trailer. I was encouraged to take out a loan through their bank as then they could reduce the price. I did agree at the time to the added "extras", but also asked Dave A. if I could cancel them at any time, and he assured me I could. Since leaving PA, where I lived at the time and moved back to my home state of IL, the insurance on the RV has increased dramatically and I have asked to drop these "extras" from my loan so that may still pay off the entire loan. Approximately a month ago he promised to drop the travelers assist program and still has not done it. Now I've requested both be dropped and he still won't do it. I'm told by the bank, and the companies that run these extra programs that they cannot drop them. Only the fiancé manager at Camping World can.

Would like to show that my top of the line RV cover didn't last a month and a half. You would think 350.00 would last longer. That was the est. Sale price. They cost more than that reg.

At the top of my RV is a part of the gutter system that protrudes about an 2 inches out the backside. The cover which is supposed to be strong and durable, didn't hold up at all.

Unresponsive to multiple contacts made to store voicemail. Recently had trailer in shop > 2 months. Took trailer I. For brake replacement and was told I had to have new axels. Had them made at local vendor and did not supply any warranty info to me. Picked up trailer 2 weeks ago yesterday and was told I would hear from them. No response. Poor customer service.

Leveling jacks malfunction-"retract failure"

... also needed to have them remounted higher - they drag during dips and humps.

Sewer outlet - manufacturers defect - nozzle will not clear to connect through floor - threaded access hole not lined up.

Front left storage door lock not working.

Inside. Across from refer. Why an access, snap in panel vs a door on hinges or drawer? Also a knick on that panel.

Tear in vinyl flooring.

Dinette seat storage. Door uneven, rubbing on stile/rail of cabinet.

Is it normal for the firewall inside cabin passenger side to get so hot?

Activity:
June: 1st advisor that received our RO was a much older man (super nice). Seemed that all items would be quickly addressed and resolved.
Subsequent calls ...waiting on parts from factory... really? It's WARRANTY WORK.

I called to follow up, no phone calls from advisor to update me. Apparently we are in line for repairs due to the hail storm that damaged many other customers' RVs. Again, REALLY? How does warranty work get put behind insurance claim work?

Multiple calls to follow up, always waiting on parts from Thor. You've got to be kidding! How is it that you can't expedite these for a BRAND NEW coach?

I had to take the coach for a small trip to NM that had been planned WAY IN ADVANCE (and the coach would've easily been repaired by then); a side window had shattered and the only cover your service people did was tape a garbage bag over it and park it back outside. I had to fashion a plywood panel to fit so that it would be better protected, and how does that tape adhesive being baked in our extreme sun affect the clear coat on a BRAND NEW COACH!?

October:
Stopped by since no phone calls are being returned (our case had been transferred to a very nice lady and I met with her a couple of months ago), no service advisor available, I was able to find and inspect the repairs to my list, still unsure of what's been done. Left note with advisor to call me. Another advisor asked if he could help and looked into the file for me, and he saw that we are still waiting on 2 VERY SMALL PARTS from Thor.
I have yet to receive any type of communication since. Why is it that I HAVE TO INITIATE communication when I am the one who spent OVER $80, 000 with your Camping World?

My coach has been sitting outside on your lot since June, minus one weekend. I never planned on keeping it stored outside (I have indoor storage for it). Now it has been such for the entire first year, mostly not in my possession.

Is there a lemon law that we can impose here and just replace the unit?

We had many choices of where to buy and chose Camping World because of its vast network and service capabilities. I guess that was inappropriate thinking. At this point, everyone who asks us about our new coach, we are inclined to discourage potential buyers from purchasing from Camping World.