Camping World
Reviews and Complaints

Today is the 22nd of October. We purchased a 2012 5th Wheel Dutchman Denali travel trailer. It's been the shop so many times we have just come to the point where since taking delivery in June, Camping World has had it exactly the same number of days as we have. I understand warranty issues. What I do not understand is the fact that I cannot get them to return my call. Their warranty manager, when you do reach him, says each and every time without fail..."I will check into your situation and call you back in 15-20 min" then weeks pass. You call him again and again, without fail says 15-20 min is the magic number for him to call you back. I have discussed this with his boss thinking things would improve. Nothing. I will also point out that the sale department sold me on their service department by telling me that Camping World has the ONLY service department that carries all parts for all units they sell and that they are in stock at all times. When speaking to the service department I was told that what sales said is not true and in fact, the service dept has very few parts in stock if any, they have to order by the job. So if service is something that is important to you, think about it carefully before purchasing from Camping World.

Went to the big rv show and sales at the dome arena in Rochester NY today. The advertisements on the radio said they will pay off any trade. After finding one that we would like to trade ours in for they would not pay ours off.

Bought a gazebo, followed the instructions for erecting and as we had the gazebo on our patio, we couldn't peg it down so we used the supplied guy ropes to secure it to trees and our house. It lasted 3 days and then with overnight rain, it crumpled. Camping World have told us that their tent and gazebo poles are not covered by a warranty. They also told us that we erected it incorrectly and that it is our fault the gazebo did not live up to expectation. No where do the instructions mention weighting the gazebo and the pictures on the website show no guy ropes or weights on the legs anyway. We have been offered NO OFFER OF REPAIR, REPLACEMENT or REFUND. Steer clear of this company and certainly of this product.

I contaced camping world and made arrangements to have the generator fixed, have a satelite receiver installed and a few other issues, before our 3 week vacation. We scheduled for the Motor Home to go in 4 days before our vacation started. We were told there should be no problem getting it taken care of, in fact they would have it done in two days. On the morning of the second day I received a call telling me the generator needed a starter, and they would call me right back with an estimate. Later that afternoon I received a call telling me it would probably be best if I took the Motorhome to the generator dealer and have them fix it. Because the generator dealer could not get to it for two weeks I called Camping World back and told them they would need to complete the repairs. They told me they couldn't do it until the next week. I finally insisted that awas not acceptable. I then got a call back saying they would install the starter the following day, (now the third day). They also then informed me that they could not program the Satelite receiver they had just installed, (and charged $119 just to plug it in).

Camping world said the unit would be done by the end of the day on the third day. We arrived to pick it up 20 minutes before closing and it was not done. They said it was taking longer and they still needed about 45 minutes and wanted to finish the next day. I refused because we were already late in leaving for our trip. They reluctantly agreed to keep working and finished up in about an hour.

Two of the additional items we asked them to do, were to fix the refrigerator, it was not cooling on gas, and to install a trailer brake controller. When we hooked up our trailer we discovered the brake controller was not working. On the second day of our trip the refrigerator was just barely cool. We stopped by on our way out of town and they fixed the brake controller. They told us they could look at the refrigerator for nearly 2 weeks and it didn't matter to them that they had just worked on it. Then they told us that if a RV refrigerator lights but doesn't cool enough the only option is to replace it. Earlier this same person told me the purpose of my inverter was to convert 110v A/C to 12v DC.

By the way after paying around $500 to have the generator fixed, it won't start again. I did call the customer service number for Camping World Headquarters. They told me someone would check into the situation and call me back. It has been more than a week and no call yet. I paid $1, 900 for the repairs, my refrigerator still doesn't work, the dash air isn't cooling again, I had to call the satelite dish manufacturer and spend about 15 minutes on the phone with them to program the dish (camping world refused to make that call), my generator won't start.

I WILL NEVER DARKEN THE DOOR OF A CAMPING WORLD LOCATION ANYWHERE.

I purchased a 2008 Fleetwood Southwind from Sirpilla's Camping World three years ago. I also purchased a extended warranty at the same time for $3000. I was furnished with the agreement and the items covered on the reverse side. I just recently experienced problems with the on board generator starting but won't stay running, electric awning won't close tight against RV for travel, Tailpipe hanger broke, metal skin to storage door separating from frame, driver seatbelt won't function-release or retract and the storage door support struts won't hold doors open. This is the first time I've had a problem and took it back to where I purchased it for service. The items listed were reviewed by the dealership and contact made with Camping World Care. They denied repair of every item except the struts for the storage door. They sighted exclusions for all of the items and stated that the extended warranty was primarily for the engine, drive train, air conditioners, furnace, water system and plumbing or mechanical failure of a covered item. They agreed to send me a booklet outlining covered and excluded items. The estimate to repair everything I cited is approximately $2000. I'm not sure why I purchased the extended warranty, but was advised by a friend at the dealership that it was a good investment. I'm not as displeased with the dealership as I am with Camoing World Care. This sounds like a scam ... just deny everything and keep denying it and after a while the customer will go away. MONEY SAVED.. I going to forward this information and issue onto Marcus Lemonis CEO and President of Camping World for his attention.

Installation left caulk on new slide-out vinyl. When I rolled it out it left holes. The repair department manager refused to take responsibility after manufacturer refused warranty. This was the third repair department mess-up and I will not let them touch my camper ever again.

We purchased a New Fifth Wheel RV at Camping World, Woodstock 5 months ago. Once I got home I discovered they had wrongly connected my lights, and under inflated the tires. On my next trip I when pass their business and they reluctantly corrected both. Later I reported multiple defects in workmanship to them. My RV has been at their place of business half of the time I've owned it, once they contacted me to tell me all work was complete I picked it up and they informed me that only part of the items would be corrected under warranty and in addition I discovered they damage the exterior fiberglass and scratched my corian counter-tops. Their customer service and quality control is some of the worst I've seen. I will no longer do business with them.

Took my camper in for a 45 point inspection and a small list of things I needed taken care of. I left it for 3 days and every day they were calling about something they found needing repairing. It was always things that we had never seem to have a problem with or with something one could not see, such as a leak behind the refrigerator, etc. What I thought would be about $500 or $600 worth turned into nearly $1, 500.00. I finally had to tell them not to do anything else. When I was told it cost me $35.00 to replace a 50 cent bulb, that was enough. I felt they got me in and then got money for everything they could. I could go on about the problems we had after we picked the camper up. When I would call and asked why such and such was happening I always got the answer, "I don't know." Just a bad experience for me and will never use their service department again.

We took a brand new 2011 Trailer in for warranty service at Camping World in Vacaville, CA. On the first trip to pick up the trailer after we recived the call the work was completed, it was noticed that damage had been done to the cabinet center in an area that service work had been performed. The 5th wheel trailer was left at the service location once again to be repaired. Days later my husband recieved a call asking if we had picked up the trailer, he advised no and the caller stated that's what we thought we still have the keys. He later recieved a called from the Camping World Service Manager stating that they saw the trailer on Monday and went to work on it Thursday and the trailer was gone. And now they are stating they have no responsiblity for our stolen trailer off of their property. If they had done the repair work right the first time, this would not have happened and not to mention the fact that they do nothing to safeguard their customers property. However, for their own property they do.. Think twice before you take your trailer to Camping World and leave it, because anything can happen and Camping world will simply tell you sorry not their problem!

I took my 1998 Pleasure Way (Dodge van conversion) into the Rocklin, CA Camping World service dept on Oct 1, 2010, and requested the following service:

1. Service the generator (oil change and air filter). I also mentioned that the generator was not turning on from the remote switch in the cab, and that it had not been serviced in a long time and was likely very dirty.

2. Repair a cracked drain under the kitchen sink

3. Passenger side mirror has play, see if it can be tightened to stay in place while driving.

The service person said they could not service the generator if it would not start, and that there would be charge of $175 to diagnose the generator problem. I asked if that fee would apply if the generator could be started simply by resetting a circuit breaker. He did not know but a service supervisor finally agreed that there would not be a diagnostic charge if the problem were simply a fuse or a reset. I repeated for the service supervisor that the generator had not been serviced in a long time and asked him to see if it could be started without using the remote switch, per the Onan owner’s manual.

Later, I received a telephone call from the service desk advising that the generator service had been completed (evidently they did get it started), and that the switch problem DID require a diagnosis and that the problem had been traced to circuit board that would not take the remote start signal. He said it would be necessary to remove and reinstall the generator to replace a circuit board. The estimate for the circuit board was $244.44 and the labor estimate to remove the generator and replace the board was $325.00. He said it would take about four business days to get the board. I was away from my home state and could not spare the time to wait for the generator repair, so told them not to order the circuit board; I would have the repair done back in Colorado.

He said the broken drain could be repaired with a flexible tube, but they could not get to it for several days, so I declined to have that done. The estimate to repair the line was $60 for parts and $250 for labor.

They did not know how to tighten the mirror.

He also reported that a rear spring was cracked and recommended that springs on both sides be replaced, but suggested that it be done by a Dodge service department. (The work estimate that I received when I picked up the vehicle referred to a “collapsed suspension leaf spring”).

When I picked up the RV the bill came to $436.49 for the generator diagnosis, service, and included a $125 charge for the broken drain. I pointed out that the drain had not been repaired. The desk clerk tried to make me believe that I owed the $125 for a diagnosis. I pointed out that I had looked under the van before bringing it in for service and the leak was exactly where I had described. He called in a service supervisor who agreed to remove the $125 charge as they had only looked at and verified that the drain pipe was cracked.

The final bill was $320.

I drove part way home and at the first stop flipped the remote generator switch and it started right up. I have tested it numerous times since then and it starts every time, so there is evidently nothing wrong with the circuit card. Had I been able to stay in Sacramento for several more days, I would have paid hundreds of dollars for work that was not needed. I learned later while discussing this problem with a fellow RV owner that a known characteristic of the Onan generator in the Pleasure Way van is that if the auxiliary battery is low, the generator remote start does not work. All that was needed was to drive a few miles to charge the battery and it worked normally.

When I got home I had my local mechanic put the van on a lift and three people made close inspection of all the springs, front and back, finding NO EVIDENCE of a cracked spring, nor were they collapsed more than normal for the weight of the vehicle.

I bought two pieces of flex hose and a small section of PVC pipe at the hardware store for about $10.00 and repaired the drain myself; it took 1 1/2 hours working on a crawler in my driveway. It would take less time in a garage with a lift where one could move around more easily.

In summary: The service at the Rocklin Camping World was expensive and grossly incompetent at best, and possibly fraudulent. Given that Camping World describes itself as an Onan qualified repair shop, I suspect the latter. I paid $175 for an unnecessary diagnosis. I paid $145 for service that amounted to an oil change, air filter and new spark plug in the generator; this is about twice what the same service would cost at my local garage.

I have been approved for an 08 Loredo 5th Wheel, Walter Dent the salesman seemed like an okay guy to deal with at first...later in the deal he needed a purchase agreement signed and he faxed it... my fax was out of ink so I asked he scan and email it so I could print it. Three hours later I called and asked where it was, he said the girls in the back office were doing it as we spoke. I informed him it only takes a few minutes to scan and email the document, his response was " I am done" and I hung up! A few minutes later I recieved a call from him and he said " Mike do you know the meaning of FU** YOU!... I called his boss and recorded all calls and corporate has asked me to call customer service on Monday...lets see what happens with that. On the recording the boss admits that Walter did not deny the swearing, he then asked when I was coming in to Buy the camper...I told him that when Walter Dent apoligizes to me in front of the whole team and when they sell me the camper for their cost with proof. They also asked me to provide Tax Returns for 2 years with stubs for YTD for a $27, 000 deal.
We have over $160, 000 year income ...They just dont get it! Notice to all those other RV sales companies looking for unemployed RV salesmen...this guy could be a liability...be careful hiring him!

We took our motorhome in for warranty work. We were told it would take 1 week. After 1 week we called and they told us it was finished and we went to pick it up. Only one thing had been done out of our list of about 10 items. They apologized and said if we left it for one more week, they would finish. We did and the next week they called us and said it was finished. We drove back (87 miles each way) to the store and the first thing I did was check the electric awning motor and when I pushed the button nothing happened. They had forgotten to install the new motor. When I went inside they had left my refrigerator closed for 2 weeks and it was full of mold. They had drilled 5 holes in a valance trying to repair it and left sawdust on the floor and black marks on the ceiling from their drill. I had to take the rv to the factory to get the valance replaced. I would never take my rv to a Camping World for repairs again

We used camping world for a mass of work on our newly purchased rv, our experience left us with an exceptionally bad taste, here is a prã©cis of what happened: having booked it in we left a written list, we also backed this up with emails confirming various matters so all was clear, what transpired was a joke. They charged for lots of work that was not done and when challenged they asked for proof & pictures, and despite the fact that within minutes of asking for it it was sent to them, they then refused to comment and asked for time to respond, they never did, except to say they would not be making any allowances at all, but that was after 5 months. When they called to say the unit was ready for collection as our driver was there to pick it up and despite the fact that we had told them we would need the information in advance to arrange payment, the call came in just before the store was due to close, they asked for payment, the trouble was they had no idea what the cost was! We called them back after half an hour, they still did not know, they actually expected us to give them our credit card details and leave them to it! After another half an hour we called again and they had a list of the work, it came to over $15, 000.00. On checking through the list many items had been duplicated and after many arguments so they could go home and we could get our rv back they settled at a figure of $13, 000.00+. The problem was that when we got our rv back it was a mess, apart from the obvious signs that they had not serviced the boilers as they were covered in soot and the screws were seized to get the covers off when we checked, they had installed a brand new fridge, this had been put in without any care and sliced through the main wiring loom from main support feet on the base of the fridge. Camping world caused a host of damage and charged for work not done, but despite sending them proof and offering them to appoint an independent inspection they totally ignored all of it. We referred all of this to their hq in bowling green via a lady called jean sewell who is in charge of customer relations. At no time have we received any compensation from camping world nor have we received an explanation for the delays of over 5 months, they did keep saying sorry, but sorry without any further action is worthless.in the end we have had to take this to our credit card company bank of america to try and get some of our losses back. Our experience with camping world is less than favourable and we are seeking our losses back which are in excess of $8, 000.00 from the credit card company as camping world just refuse to deal with it. Would I go back to them ever again, the answer is a definite no, use them to buy parts perhaps but certainly not for work as there is no use relying on them to put matters right when you have a legitimate complaint with overwhelming proof in your favour. Over 5 months is far too long to leave a customer hanging on whilst they wait for you to get your act together, and then to admit nothing and offer nothing sums up their customer care. If camping world do not like what we have written, then sue me, we have all the proof we need in a court of law. If you do use camping world, be vigilant and check every little job they do with great care. As a final point, the work they did was not checked afterwards as if they had they would have noticed that as soon as you switched the main battery on it all shorted out where it had cut through the wiring loom, therefore nothing worked! Other things like telling us the generator needed work when it would not start was down to the fact that the rv had less than a quarter of a tank of fuel, so it would never start, something an idiot would know, but they still charged us an hours labour for that and I told them in the end why it would not start before that they wanted to strip the gen set! If you want to see pictures and see the emails, more than happy to supply them.

Dropped RV off with tow dolly attached. Was told 2 times it was ok and tow dolly would be locked up behind fence. Rv and dolly sat in unprotected lot for at least 3 days. Tow dolly stolen and now camping world states that they are not responsible. On top of that, I paid up front [at their request] for warrenty work. Big time rip off and scammers

Me and my wife recently stopped by Camping World in St Augustine FL to look at Class A motorhomes. We just came from the beach and were dressed in shorts and sandals. We were approached by a salesman that asked us if we needed help. When we told him we were just looking and not purchasing that day, he drove us in a golf cart to the farthest part away from the Class A motorhomes and said "Go ahead and look, everything is un locked" and retreated back to the air-conditioned showroom. We were shocked. After looking for a bit we did see a coach that impressed us and asked for some information. The salesman (a different one) sat us down in his office and explained the unit we had inquired about. During the sit down, I asked the salesman if I could use his phone to check in at work. I am an on call nurse and my I had left my cell in the car. I made my call from his office and before we left, this salesman asked for our contact info several times. We refused and shook hands and left the dealership. During the next several days, this salesman called my work at least 5 times a day trying to contact me. He had recalled my work number from his office phone and attempting to solicit me against my wishes. He did not stop calling and leaving messages for 3 weeks. Then another sales manager started calling me at work. It was simply "harassment". I will never purchase anything from Campming World and will continue to tell everyone I know to watch out for these underhanded tactics used there to sell RV's .

I was in a Camping World store the other day to get a part for my water heater. While I was waiting in line
to see someone in the parts department, when the couple in front of me started yelling yelling at the
guy behind the counter. The yelling was all over the fact that they had an appointment at 9:00 am for an
oil change and that they had not started the work yet. I looked down at my watch and it had only been about
20 min. since they had checked in. The adviser behind the counter told them he was sorry, but they were
very busy and were trying their best to help them in a quick manner. The couple would not listen to the guy
and instead seemed to get more upset. All I could think about was, if you are so busy in your life that you can wait
20 min for a shop to start working on your RV than you have way too much stuff you should be doing other
that getting you oil changed! I mean come on when was the last time you went to the doctors office for an
appointment and was rushed right in the door?!?!?!?

purchased a used pop up. Asked directly about the roof and it it leaks. They said that if it did they would have whole saled it away. It leaks like a seive. Also, I asked about transferring my tag from my old pop-up and they told me that you cant do it. We inquired at the DMV to find out that they lied. When confronted, they continued to deny it - saying that hey its only 50 bucks, but then finally came around to admit the truth. Very difficult and deceitful dealership. Your worst used vehicle dealership nightmare. Be warned.