Menu
For Business Write a review File a complaint
Canadian Premier Life Insurance Company / Legacy General Insurance Company

Canadian Premier Life Insurance Company / Legacy General Insurance Company review: confused either this is all true or not 5

R
Author of the review
6:00 am EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought life insurance and accident insurance by this comoany and as I read this article here and in some websit I begun confuse which place I should verify if this company legal or scam? Here are some that I found through website: 1: address in internet of this office and in my contract paper are the same but website tells where is postal code M2N 7J8 located
2. BBB emphasize about them
3. I read Ruby Mae complain from here
about Canadian Premier life Insurance.
Maybe before it was under Sears but now this is by
HBC automatic deducted.

1.Canadian Premier Life Insurance Company
5000 Yonge Street
Toronto, Ontario – M2N 7J8
website show:
M2N 7J8 is a postal code for North York, Ontario, Canada

2.website show :
This Business is not BBB Accredited
Canadian Premier Life Insurance Co

[protected] Tiverton Court 5 Fl, Markham, ON L3R OG4

3.Canadian Premier Life Insurance Company
Canadian Premier Life Insurance Company Contacts & Information
Posted: Ruby Mae

insurance over payment
Complaint Rating: 100 % with 2 votes
I have been paying for group insurance through Sears since 1997. I am now 73 years old, and only just discovered that the insurance has not been valid since I turned 65. That's 8 years of paying for useless insurance!

In this day of computerized technology, there is no excuse for a company to not keep in touch with clients with such important information.

Thanks to all readers:
To all who read this will you have had idea or advice to what first step I should do to investigate.

Canadian Premier Life Insurance Company / Legacy General Insurance Company customer support contacts
Phone numbers
Address

25 Sheppard Avenue West, Suite 1400, Toronto, ON, M2N6S6, CA

File a complaint Write a review
Thank you for bringing your concern to our attention. At Canadian Premier Life, we are proud of our industry wide reputation for customer service excellence, and apologize that your experience did not meet our expectations. We would be pleased to answer any questions regarding your aunts policy. Please contact us at 1-800-661-6102. We look forward to speaking with you.
Canadian Premier Life Insurance Company / Legacy General Insurance Company customer support contacts
Phone numbers
Address

25 Sheppard Avenue West, Suite 1400, Toronto, ON, M2N6S6, CA

File a complaint Write a review
Thank you for the feedback. We take your concerns seriously and would appreciate the opportunity to discuss them and try to resolve them to your satisfaction. Please contact our Customer Service Center at 1-866-434-7599, Monday to Friday from 8am to 7pm ET. Also to address your other comments: (1) our current address is 25 Sheppard Avenue West, Suite 1400, Toronto, Ontario, M2N 6S6, as is shown on our website (canadianpremier.ca); and (2) accreditation with the Better Business Bureau is a voluntary process that we, along with many other reputable companies, have chosen not to pursue. We pride ourselves on great customer service, and look forward to speaking with you to better address your concerns.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

5 comments
Add a comment
G
G
GordoninToronto
US
Send a message
Nov 18, 2018 11:32 am EST

My wife's aunt just passed away Oct, 2018 at age 90. We looked at her Canadian Premier Life Insurance Company policy (which was originally acquired through Sears), and we see in her files a document which stated that her life coverage ended at age 70 and she was only covered for accidental death from that time. My wife's aunt continued to pay ~$130/year for 20 years for useless accidental death coverage! That is what I call corporate rip-off.

Gordon

PS. Postal code M2N 7J8 is in the former North York. But since Mike Harris forced Toronto to amalgamate, addresses in North York (or Scarborough, Etobicoke, etc.) may use Toronto in their address.

A
A
Angela Sibbald
US
Send a message
Sep 10, 2021 9:53 pm EDT

This is very bad. Someone from the Company should have notified her to offer her another policy suited to those over the age of 90. I hope you were able to get back those funds that your wife's aunt paid over 20 years!

D
D
David Belton
US
Send a message
Apr 12, 2021 2:31 pm EDT

Canadian Premier is a total fraud / scam. They charged my friend’s CIBC visa card for insurance WITHOUT HER PERMISSION. Recovered over $3, 000 just by threatening them with legal action. They are owned by CIBC who know their company is a scam. CIBC makes a big deal of supposedly helping customers but in reality happily rip them off. If you want your money returned just picket their offices at Yonge and Sheppard or CIBC bank headquarters at King and Bay.

Canadian Premier Life Insurance Company / Legacy General Insurance Company
Canadian Premier Life Insurance Company / Legacy General Insurance Company
Toronto, CA
Send a message
Apr 22, 2021 2:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Thank you David. We take your feedback seriously and would be happy to speak with your friend about her insurance application if she still has concerns. Please invite her to contact our Customer Service Centre at 1-866-434-7599, Monday to Friday from 8am-7pm ET. Also, to clarify, Canadian Premier Life Insurance Company is a wholly owned subsidiary of Securian Financial Group, Inc. The CIBC Payment Protector Insurance for Credit Cards is an optional creditor's group insurance product underwritten by Canadian Premier and jointly administered by Canadian Premier and CIBC.

V
V
Vickie Potter Boechler
US
Send a message
Feb 01, 2022 7:45 pm EST

So glad I read these reviews -will be cancelling both CPL and Legacy
Vickie

V
V
Vickie Potter Boechler
US
Send a message
Feb 01, 2022 7:47 pm EST

Am cancelling legacy and CPL after reading the reviews!

More Canadian Premier Life Insurance Company / Legacy General Insurance Company reviews & complaints

Canadian Premier Life Insurance Company / Legacy General Insurance Company - insurance overpayment 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Canadian Premier Life Insurance Company / Legacy General Insurance Company - Clerical ineptitude
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Canadian Premier Life Insurance Company / Legacy General Insurance Company Contacts

  2. Canadian Premier Life Insurance Company / Legacy General Insurance Company phone numbers
    +1 (844) 894-0378
    +1 (844) 894-0378
    Click up if you have successfully reached Canadian Premier Life Insurance Company / Legacy General Insurance Company by calling +1 (844) 894-0378 phone number 0 0 users reported that they have successfully reached Canadian Premier Life Insurance Company / Legacy General Insurance Company by calling +1 (844) 894-0378 phone number Click down if you have unsuccessfully reached Canadian Premier Life Insurance Company / Legacy General Insurance Company by calling +1 (844) 894-0378 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Premier Life Insurance Company / Legacy General Insurance Company by calling +1 (844) 894-0378 phone number
    General Questions
  3. Canadian Premier Life Insurance Company / Legacy General Insurance Company emails
  4. Canadian Premier Life Insurance Company / Legacy General Insurance Company address
    25 Sheppard Avenue West, Suite 1400, Toronto, Ontario, M2N6S6, Canada
  5. Canadian Premier Life Insurance Company / Legacy General Insurance Company social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 25, 2024
  7. View all Canadian Premier Life Insurance Company / Legacy General Insurance Company contacts
Canadian Premier Life Insurance Company / Legacy General Insurance Company Category
Canadian Premier Life Insurance Company / Legacy General Insurance Company is ranked 268 among 464 companies in the Insurance Services category