Canvas Castle review: Poor quality and deceptive website

I ordered three canvases from them. Their website makes it seem all the wall art is on a frame. Arrived today, on a roll with plastic core and only a clear poly sleeve. Not even a cardboard tube to protect the shipment. One end was mangled during shipping.

I tried to contact the company by phone but theyvare not accepting phone calls. So I emailed them. Someone responded promptly but said I never ordered with frame. But all art is depicted on their website as framed. My kids wanted to keep the tqo smaller prints but the third and largest print $C75.00 was low resolution and looked exactly like a bad inkjet picture.

The company offered me a refund for the large print as an exception and referring me to the "All sales Final" policy. However, they would refund me for this print. After wrapping it in the same manner it came, I took it to the post office to find out it coats $102.00 to return the $75.00 print to NEW ZEALAND even rhough the website shows a Miami Florida address. They also offered me a wholesale price for adding their easy DIY frames with a special link for this wholesale deal. I followed this link and their deal was another $189.00 for frames to handstretch the canvas myself. It seems to me that they make it difficult for people to return by making sure the return address is as far away as possible instead of their indicated Miami office.

This is a terrible company. Do not waste your time or money.

Terrible customer service and totally misleading website.