Capitol Security
Reviews and Complaints

We went with capitol to install cameras and an alarm system at 6 of our locations. The process was clear, transparent, and they were entirely accommodating to all our requests

Switched to Capitol from an American competitor. Since then the response time on my alarm seems to be quicker, the new keypad looks like an Ipad on my wall. Any service issues, we had one, were dealt with immediately

I have had an alarm for 5 years with Fluent. *** from Capitol Security knocked on my door, and upgraded my system and added cameras for the same price as I was paying Fluent. Technicians were really good, very impressed. Have had one service call since, customer service was very quick, highly recommend

Just switched over from an American competitor and was quite happy with the install. *** walked me through every step of removing the old equipment and the install of the new. He was very helpful. Much better touch screen monitor now and very easy to navigate. Works with our doorbell, locks and the addition of outside cameras. I look forward to adding the garage door opener and thermostat soon!

verify everything a sales rep from capitol securities tells you before signing a contract,I could write the problems i am having and what the sales rep said versus what actually is transpiring however capitol securities denies complaints made to the ComplaintsBoard.com that sales reps never said what people are saying.its deny deny deny..(customers usually dont complain without good reasons) would also think twice before signing a contract on a hard tablet (wording can be changed) sign only a hard copy and keep one..

I was with an existing security company when a sales representative showed up on my door and said since my current security company had moved their offices to Utah, they had sold of my account to another company. He made it sound like ***/Capitol Securities was this company and that this was part of the transfer. I found out too late that much of the information I was given was misleading and incomplete, and that Capitol was not taking over my current system but instead this was part of what they called a Competitor Switch Over in which I would need to cancel my current contract and pay the penalty to switch over to Capitol. NONE of this information was explained to me at the time I signed their contract. Now I am in contract with 2 security companies and will have to pay hundreds of dollars to get out. I am very disappointed with ***/Capitol and how they go about getting clients.

This company lied to get me to sign a contract, but I did sign it. They charged me for 5 years of service and I only received 4 months (i think) of service. I paid off the full amount and they continue to contact me by phone and email for a fully paid balance. I have repeatedly contacted them but to no avail.

Capitol Security solicited our business to provide security services. On Feb 13th, 2020 they installed a number of devices which they would monitor as part of a 60 month contract, but did not have 2 dome cameras available and were to order and instal them at a later day. To date we have not received any cameras. In addition to various attempts to contact the company regarding these cameras, we provided telephone and email notification that we wanted to discontinue the contract based on the lack of responsiveness. June 17th we further provided written notification as indicated in the contract that we were invoking the buyer's right to cancel clause for goods/services not being delivered within 30 days of the contract. They are now claiming to have installed the cameras despite all the evidence we have put forth to the contrary.

On June 2, an agent visited, claiming it was due to my alarm service provider. He insisted on explaining and entered my home, stating my current provider was exiting Canada, offering a local replacement. He promised 4 free months, then $34.99 monthly plus tax, but the contract was actually $44.99. The new alarm didn't show the door on the panel, only by phone. I reported discrepancies to their office, but they denied it, despite my evidence. The RCMP confirmed I acted correctly.

The company sent out a salesman to our area to I assume get more business. Mr *** knocked on our door he said he was here to replace the old equipment we had with *** and well he was here he started to sell us on a company named *** and they are an Edmonton based company he said he could give us a better rate so we thought stay local is good and so we signed but a representative came out for *** and asked what happened then he said he could give it to us for less then a day later the salesman for *** ( later found out he actually worked for Capitol) came back out and said no problem he would match it. So we thought it was done but then we got our bill and it was for the original price (we were communicating with *** because they sent us the bill, was confused who did what) . We have been in contact with Capitol and they say the salesman no longer works there and you are not getting that price because how are they to confirm this. They are not trying to resolve this with us. I feel I have been taken advantage of and their salesman at the time misrepresented himself to get our business.

On August 26th, a security firm representative visited my residence, claiming my current alarm company had been acquired by his firm and that I only needed to sign some paperwork and continue payments for six more months. He assured me I could cancel anytime. Later, I found out I was deceitfully locked into a 60-month contract. My original alarm company confirmed they still held my contract until July . The new firm only monitors my door sensors and has disrupted my other services.

We have a security system with an undisclosed company. Last July, a Capitol Security salesperson visited us, claiming they were taking over the unnamed company and promising better service as a Canadian firm. We were to pay the original company until August , with Capitol sending us a six-month refund cheque from March and then starting their own payments. We authorized direct withdrawals from our bank. The issue is our contract with the initial company lasts until August 2022, and the salesperson's math was incorrect. I overlooked this detail initially. After discussing with the salesperson, who mentioned similar issues with local customers and a potential compromise, I've been unable to contact him since early February despite leaving messages. Last week, the receptionist failed to facilitate a follow-up call from Capitol. It turns out Capitol did not acquire the original company; they remain independent entities.