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Car hire
Car Hire UK also known as Elsinore Garage & C0. I reside in Australia. Refund request due to Covid 19. Website booking made Jan 31st and full booking fee of $622.90 was taken directly from my credit card. The booking was for Car hire from 1st June 2020 to 27th June 2020 March 21st I cancelled booking on line due to announced travel ban and was locked out...
Read full review of Car Hire UKcar-hire-uk.com scam complaint deposit refund
We never had to pay a deposit on arrival, so our experience was great, highly recommend them, the vehicle was new with GPS fitted, the new touch screen perfect for what we wanted, pick up was easy and return was hassle free and free shuttle to the terminal. Def will use again and recommend as had positive experience thanks so much.
I would recommend the fast track collections on arrival if you want to drive of straight from the terminal building, this service is what you should book its free but you have to pay a premium location charge, but for us it was easy to get the shuttle to the compound to collect the vehicle and easy to return as same place as you collected the vehicle and something we did not have a problem with and would recommend to others hiring cars with them. The prices are exceptional, and by far cheaper than the likes of hertz and by far easier to use.
car-hire-uk.com deposit
I thought it appropriate to write a review due to the fake reviews, which nearly spoiled our trip in the uk, it would appear commercial enterprises are writing fake reviews against this company, as we booked online and paid £320.33 for 18 days at heathrow we paid nothing else, no large deposits nothing? so book with them if they take a deposit like these fake reviews say CANCEL you have rights but dont believe rubbish reviews what has the internet come to, we had a good rental and could not really add any faults, never had an accident or damaged the vehicle so guess we would not have anything negative to say
I just realised some of the negative reviews are people that have had accidents or damage and hence its easier to blackmail the company then pay what you owe i guess :)-
Is Car Hire UK Legit?
Car Hire UK earns a trustworthiness rating of 21%
Assess your risks. Protect your personal information when dealing with Car Hire UK.
Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
Exercise caution when using car-hire-uk.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.
We conducted a search on social media and found several negative reviews related to Car Hire UK. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- Car-hire-uk.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Car-hire-uk.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
- Car-hire-uk.com you are considering visiting, which is associated with Car Hire UK, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
- According to our analysis, Car Hire UK appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
failure to return deposit
I live in New Zealand and visited my parents in the UK in September 2017. I hired a car through Car-Hire-UK.com via their web site. The cost of the hire (GBP approx 550) was deducted from my credit card on 16.7.17. Reservation Identification number 309986, ID9751. On the 22.8.17 a further GBP approx 700 was deducted from my credit card. I phoned from NZ to find out what this deduction related to and was told it was a security deposit and I would be refunded within 21 days after the return of the car. I returned the car on 27 September 2017 and to my knowledge there was no damage to the car or speeding fines etc.
I called before the 21 days was up to again be told it would be refunded after 21 days. I emailed on 10.11.17 to say I had not been refunded and got no response. I spoke to their chat line on 14.11.17 and was told I would be contacted in 72 hrs and had no response. I phoned 23.11.17 and could not get through to customer services but spoke to reservations who said someone would call within 24hrs and I had no response. I emailed again on 15.12.17 and had no response. Today 5.1.18 I have tried using the customer services on line contact form and it will not send, the link is not operative and has not been thought the last few months. The website says to send all inquiries and complaints via customer services but the forms do not send and the phone is not answered. Each call I have made has eventually got through to the same person, a mature male as I recognize his voice and he assures me he will help but still nothing happens. I have not been refunded to date and it is now over 3 months.
Yes they do. I am the victim of these scammers. Took full payment in January for a booking in June which due to Covid 19 has had to be cancelled (notice given of cancellation in March) Won't refund and respond to emails.
This is a FAKE review they dont take deposits!
car hire
1) I agree with all negative reviews written about this company.
2) actually company does a reasonable job on rental business - car was ok and delivered & picked from our address. Gentleman who delivered/picked it up was very professional & provided all needed help.
3) now the bad part - read their terms & conditions (t&c)
A) they charge min. 250 gbp deposit at booking
B) according to their t&c, they will refund the deposit after 21 working days after car has been returned (which they did not)
C) they do not give you invoice/bill after
D) their customer service will never follow up on your requests for deposit refund
So what to do:
1) if you really want to rent a car with them, then read terms & conditions, but I would suggest renting with a well known company
2) make sure to take pictures of your car when returning a car and ideally demand stating all issues on the invoice (if any)
3) request invoice with your return (or as soon as possible)
And if you are already in trouble:
1) their t&c describes how you should proceed with your claims - do ping-pong with their customer service - it is useless
2) write an official letter describing what & when happened with attention to their director and send a scan of via email to their customer service and hard-copy via certified mail to their company office (btw. Official company name is elsinore garage and company limited and company number is [protected] and details can be found here: https://beta.companieshouse.gov.uk/company/00575284)
3) you may contact http://www.citizensadvice.org.uk/ for some advice - they can't act on your behalf, but they can inform trading standards (body in uk which deals with consumer complains)
I tried to get my deposit refunded for over 2 months, but following above mentioned steps they refunded it immediately after I sent that scanned document. But make sure to send hard copy too - you might need it as a proof.
non-refund of deposit
Not sure if you could investigate these thieves, but…
www.car-hire-uk.com
are stealing thousands of pounds from unsuspecting clients every day….
My brother is one of these customers, he hired two vehicles in the UK last summer without any problems, this company took x2 payments as deposits of £250 each.
Their terms and conditions state that deposits will be refunded within 21 days of the satisfactory return of the vehicles, which they were….
He is now 7 months later still waiting for his money to be refunded…
Since then they have tried on several occasions to take further money from his card, which lucky enough the card company declined….!
[protected]@car-hire-uk.com
[protected]
Elsinore garage & co. ltd
4 ellenslea road
St leonards on sea
e. sussex
TN37 6HX
MAURICE GOODWIN – DIRECTOR
TINA PURI – CUSTOMER SERVICES
These people are thieves !
Best Regards
Roy Bishop
I have had a similar experience with this company. I have a case open with the Small Claims Court. I recommend everyone who is being ripped off by these fraudsters to open a claim with the Small Claims Court. It can be done very easily on-line using 'money claim online', is quick to do with a small cost which can be claimed back from the company. https://www.gov.uk/make-money-claim-online. The company is denying my claim making fall allegations of car damages, traffic offences, special cleaning, late return, out of hour charge, extra insurance ... all of which is nonsense. Thus, the case will go to the small claims court to be settled there. I have seen over 100 complaints where this company uses the same tactic to steal from customers. Also give your story to Watch Dog... also quick and easy to do on-line. https://ssl.bbc.co.uk/programmes/b006mg74/contact
Non Refund of Insurance and Fuel Deposits
ELSINORE GARAGE AND COMPANY LIMITED trading under "Car hire UK"
The above have failed to repay my Insurance and fuel deposit after 33 days after returning the car. They have not answer any of e-mails requesting payment, so have given no reasons why they have not return my deposit.
.
For your reference, the fact are as follows:
1) Hire period 8th to the 23rd July 2013, cost of hire and deposit taken from my credit card as agreed
2) The car was collect at terminal 5.
3) The car was return as request to Long Stay car park for T5, long before the require time, telephone messages left on your answer phone system giving the car location in the car park, keys and parking ticket left in glove box as requested.
4) The car was filled with fuel as per your agreement.
5) The car was left in the same condition as the start of the hire period, I have a photographic record of the cars showing it condition as left in T5 car park.
6) On the 24th July I sent an e-mail requesting confirmation of the return but received no confirmation.
Regards
Clive Read
Deposits not refunded
I returned the car directly to their guy at Heathrow on 1 May. Everything had been fine up until then.
Then the drama of getting the deposits refunded. After 6 weeks of emails being totally ignored, I phoned and eventually was put through to Tina. We then had numerous emails back and forth - "will investigate - will process - approved - you will have it this week etc.". In the meantime I lodged a dispute with my bank.
I finally received the refund last night, nine weeks after I returned the car. Needless to say, they have lost another customer. If you are in the same situation - keep pestering them. Squeaky wheel may eventually be oiled.
Tina's email address is [protected]@car-hire-uk.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I returned the vehicle on 14/12/2010 with no damage and a full fuel tank after taking £670 as a deposits for insurance and fuel it was not returned to my account after the return of the vehicle.
BE WARNED. This is a fraudulent company. I returned the car over a month already but has not received my deposit of 660£. I rent it for a month for 1200£. As I booked through telephone, they don't provide any email confirmation or anything.
They don’t do free upgrades to their prestige range, we really wanted to drive the New SLK 230 Convertible but they would not upgrade us free of charge. We were really disappointed as we wanted to drive this vehicle.
Ample evidence that this company continues to operate in a fraudulent fashion. Not knowing them, we rented a car for a week in August 2009. Still fighting to get my deposits, 250 Pounds in all, back.
My deposit of £140 wasn't return after several attempts by phone, chat, they always say at the end of the week the money will in the account, but since May/2013 until now 09/august nothing happen.I will never recommend this company for no one they are fraud and I don't know why until today after all this complaints they still open do rent any car for other person, this is an abuse they never had intention to refund my money back.
ID 169502
Non refund deposit
This is a fraudulenl company which does not pay back deposits; does not respond to e-mails; and will tell you no end of lies should you manage to speak to someone at customer service/accounts department /garage etc etc. I have been trying to get back my deposit since March, 2012 without success. I am now at the end of my tether and am at present exploring the legal channels. I urge anyone else who has had similar misdealings with this company to contact beverley.[protected]@eastsussex.gov.uk at trading standards who is dealing with the incessant complaints about the above company. Not convinced? A quick search on google will confirm the validity of this post, although reports published by both the guardian and bbc's money box may just be the nail in the coffin!
Car Hire UK, are holding my deposit and are in breach of contract. They said it would be paid in 7/14 working days, but a week later and a phone call every other day, they have still not paid it back. When I booked the car, I gave them my bank details so they could take the deposit, the next day they said there was a problem and they couldn't take the deposit, I contacted them and they said they would try again, the next day I had another email, they said they could not take the payment, and could I give another account details, so they could take it from there, so I used my Moms account. A few days later, I found out they had taken deposits from both accounts! I contacted them, many times, and eventually they paid back 1 deposit, I was actually hiring their car at the time, praps that is why they paid it back? I am a student with a limited budget, and 21 yrs old, and the quote was much cheaper than other companies, so that is why I went with them, but in future I will only deal with well known companies, because now I know why their prices are cheaper, they rob your deposit!
Theft of deposit
I hired a car in July 2011, prepaid on a debit card. When I picked up the car I didn't have the original card and so I needed to pay both deposit and rental a second time, with them promising to refund the first payment straightaway. Each deposit was gbp1100 and I ended up being debited gbp2700 from my account. It has taken endless phone calls and eventually the hiring of a solicitor to send a court notice to them to force them to return the two deposits and the first rental fee. They kept saying they had technical problems returning the money, but on the date of the serving of court order they managed to return the money. It is clear that they hoped to keep all the money.
I write this to help other potential customers avoid this car hire company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello Friend
It is become with most of people because they did not inquiry about car hire company and then lose their money so i think when ever find car hire company firstly get complete detail about car hire company from where we have to hire car and also get review from people who used it in past, more details can be get here www.vehicle2hire.com
Stay away
My complaint is with regard to Car Hire UK, I recently hired a Ford Ka for a period of 20 days, on collection from Heathrow airport I had to pay deposits totalling $1226.21 (560 pounds) on the understanding that it would be returned once the vehicle was returned to Heathrow Airport long stay car park, at the agreed time, full of fuel and clean as per my contract. I returned the vehicle as requested but now some three weeks later my deposits have not been returned to me.
As a consequence I am now paying interest on this money and have spent over an hour on hold trying to speak to some at the company.
Refund of Deposit £ 670.00
I rent a car from a the above company from 12 February to 22nd February 2010. The vehicle was returned to the company on 22nd Feb 2010. After 19 month the company did not refund me the deposit paid to them. I send email and letter but no avail.
I registered a formal complaint to through the company customer service website but they always give excuses and did not attend to my complaint.
I am greatfull for an assistant from the board.
We booked a minibus with car-hire-uk last summer and one month prior to our departure a 1100GBP "security and petrol deposit" was booked from our credit card. This in itself is suspicious- in my experience most car hire companies simply "freeze" the sum on your credit card without actually withdrawing it.
Despite the minibus being returned in perfect condition (and this was confirmed by the call centre agents the first time I called). Our deposit has still not been returned...more than six months later.
The call centre agents, while initially telling us to "be patient, the transaction is almost complete" have hung up the phone upon hearing my enquiry on EVERY CALL made since early December.
Since Car-Hire-Uk seem to monitor and add to these posts occasionally I thought I would publish my Reservation No. (30368) here, in case they feel like returning my money.
I promise to add to this post should any developments occur (for positive or negative).
Failing to provide details
Had an collision with a vehicle owned by Elsinore Garage on 11/9 and when i spoke to the "man on the desk" he said that he had knowledge of the collision as his worker had called him but he did not have the insurance to hand. I have called back every day since and involved the police but they now say the vehicle was not owned by them, i would not touch this company with a barge pole, everything that is written about them over the net is appearing to be true! Wasters!
The complaint has been investigated and resolved to the customer’s satisfaction.
Refusal To Refund Insurance and Fuel Deposits 670GBP
Sometime in May 2010 I booked a car from this company for which an amount of 227.17GBP or Ringgit Malaysia (RM) 1069.79 was charged to my Mastercard Account. I rented the car (group E) (Citroen) for a period of 10 days in July 2010.
On 11 June 2010, your company again charged GBP670 or RM 3279.10 to my Mastercard account as deposits (600GBP insurance and 70GBP fuel deposits) for the booked car.
On the evening of 10 July 2010, I returned the rented car (intact and with a full tank of petrol) to Heathrow’s Terminal 4 long term parking and it was later collected by the company (This was acknowledged by Mr. Jacob Palmer of the company via email).
Now, it has been more than a year since I returned the car to the company, but my deposit money amounting to 670GBP has not been refunded or credited to my Mastercard account. In my efforts to get back the deposits I sent many emails to the company's staff, Mr. Jacob Palmer at [protected]@car-hire-uk.com as well as their customer services department at [protected]@car-hire-uk.com . But, as of today, the money has NOT been refunded to me!
I also tried to call their Accounts Department, but it was never answered. Each time I called, all I got was a fax dial tone!
DR MOHD ZAIN MOHAMED
http://www.nytimes.com/2011/09/09/opinion/damage-from-brain-stents.html?_r=1&ref=healthinsuranceandmanagedcare
Non return of deposits
On 26 May 2011, I rented a economy vehicle for period 15 June to 21 June 2011 at a cost of 107Pounds. My credit card was debited for the rental fee of 107 pounds plus
insurance excess deposit and fuel top up deposit of 575pounds. The vehicle was collected from Gatwick airport on due date and returned to the long stay carpark per their
request in undamaged and clean condition. Since returning to South Africa, I have tried unsuccessfully to get my deposit returned and to be issued with an invoice of costs for claim purposes. Their chat services an 2 occasions told me they would inform their accounts department of the request. I received no returns or communication. On 12 July I opened a ticket number MON-729533, detailing my request for return of deposits plus an invoice. It is now a month since returning the vehicle and I still cannot get any response from their customer services as to when the deposit will be returned. Their systems are set up to avoid any personal contact with any one.
What can one do to resolve this issue
Clive Patterson ([protected]@vodamail.co.za)
The complaint has been investigated and resolved to the customer’s satisfaction.
Awful rip off
Ripped me off took months to get money back -very rude service
COMPANY DETAILS
--------------------------------------------------------------------------------
Name & Registered Office: Company No.: [protected]
ELSINORE GARAGE AND COMPANY LIMITED
10A ROYAL PARADE
CHISLEHURST
KENT
BR7 6NR Date of Incorporation: 06/12/1956
Country of Origin: United Kingdom
Status: Active
--------------------------------------------------------------------------------
Company Type: Private Limited Company
Nature Of Business (SIC(03)):
7110 - Renting of automobiles
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Accounting Reference Date: 31/12
Last Accounts Made Up To: 31/12/2009 (TOTAL EXEMPTION SMALL) Next Accounts Due: 30/09/2011 Last Return Made Up To: 23/05/2010 Next Return Due: 20/06/2011
--------------------------------------------------------------------------------
Mortgage: Number of Charges: 5 ( 1 outstanding / 4 satisfied / 0 part satisfied ) Last members list: 23/05/2010
--------------------------------------------------------------------------------
Previous Names
No previous name information has been recorded over the last 20 years.
COMPANY APPOINTMENTS
--------------------------------------------------------------------------------
Registered No.: [protected]
Name: ELSINORE GARAGE AND COMPANY LIMITED
Address: 10A ROYAL PARADE
CHISLEHURST
KENT
BR7 6NR
--------------------------------------------------------------------------------
Company Appointments: 3 / Resignations: 5
Resignations
To view details of other appointments held, click on the appropriate underlined name.
GOODWIN, MICHAEL STEPHEN SECRETARY
OAKLEIGH
RYE ROAD
RYE FOREIGN
EAST SUSSEX
TN31 7SX Appointed: 09/01/2008
Country/State of Residence: UNITED KINGDOM Appointments: 4
GOODWIN, MAURICE WILLIAM MR DIRECTOR
SWAN MEADOWS MAIN STREET
BECKLEY
RYE
EAST SUSSEX
TN31 6RN Appointed: pre 23/05/1991
Nationality: BRITISH
Occupation: COMPANY DIRECTOR
Country/State of Residence: UNITED KINGDOM
Date of Birth: 10/05/1946 Appointments: 2
GOODWIN, MICHAEL STEPHEN DIRECTOR
OAKLEIGH
RYE ROAD
RYE FOREIGN
EAST SUSSEX
TN31 7SX Appointed: 01/09/2006
Nationality: BRITISH
Occupation: VEHICLE HIRE DIRECTOR
Country/State of Residence: UNITED KINGDOM
Date of Birth: 10/11/1978 Appointments: 4
GOODWIN, ANDREW DENNIS SECRETARY
14 COLEBROOKE ROAD
BEXHILL ON SEA
SUSSEX
TN39 3PY Appointed: 26/11/1996
Resigned: 17/12/2007
Occupation: SHOP MANAGER Appointments: 4
GOODWIN, CHRISTINE MARGARET MRS SECRETARY
0WAN MEADOWS MAIN STREET
BECKLEY
RYE
EAST SUSSEX
TN31 6RN Appointed: pre 23/05/1991
Resigned: 26/11/1996 Appointments: 4
GOODWIN, ANDREW DENNIS DIRECTOR
14 COLEBROOKE ROAD
BEXHILL ON SEA
SUSSEX
TN39 3PY Appointed: 26/11/1996
Resigned: 17/12/2007
Nationality: BRITISH
Occupation: SHOP MANAGER
Date of Birth: 15/08/1975 Appointments: 4
GOODWIN, CHRISTINE MARGARET MRS DIRECTOR
0WAN MEADOWS MAIN STREET
BECKLEY
RYE
EAST SUSSEX
TN31 6RN Appointed: pre 23/05/1991
Resigned: 26/11/1996
Nationality: BRITISH
Occupation: SECRETARY
Date of Birth: 07/08/1953 Appointments: 4
LAMB, DENIS AUSTIN MR DIRECTOR
BACKFIELD PLACE
RECTORY LANE
WINCHELESA
EAST SUSSEX
TN36 6AB Appointed: pre 23/05/1991
Resigned: 30/04/1997
Nationality: BRITISH
Occupation: COMPANY DIRECTOR
Date of Birth: 24/01/1924 Appointments: 2
MORTGAGE DETAILS
Company Number: [protected]
Company Name: ELSINORE GARAGE AND COMPANY LIMITED
--------------------------------------------------------------------------------
Number of Charges: 5 (1 outstanding / 0 part satisfied / 4 satisfied)
The following details relate to all outstanding and part-satisfied charges for the company together with charges satisfied since 01/01/1987. Charges are displayed with the oldest first.
View charges from: to:
Satisfied
--------------------------------------------------------------------------------
Description: MORTGAGE
Charge is Satisfied Satisfied date: 14/11/1998
Person(s) Entitled: NATIONAL WESTMINSTER BANK PLC
Acquisition Date: Created: 03/09/1962 Registered: 11/09/1962 Form Type: Not Known
Amount Secured: ALL MONIES DUE ETC. Short Particulars: 3 UPPER PARK ROAD, BROMLEY, KENT. PRESENT AND FUTURE TOGETHER WITH FIXED AND MOVEABLE PLANT MACHINERY FIXTURES IMPLEMENTS AND UTENSILS
Forms registered against this charge: TYPE DATE
403a 14/11/1998
Description: MORTGAGE & GENERAL CHARGE Charge is Satisfied Satisfied date: 14/11/1998
Person(s) Entitled: NATIONAL WESTMINSTER BANK PLC
Acquisition Date: Created: 03/09/1962 Registered: 11/09/1962 Form Type: Not Known
Amount Secured: ALL MONIES DUE ETC. Short Particulars: OVER GOODWILL ASSIGNMENT OF GOODWILL CONNECTION OF THE BUSINESS AND BENEFIT OF ALL LICENCES HELD IN CONNECTION THEREWITH UNDERTAKING AND ALL PROPERTY AND ASSETS PRESENT AND FUTURE INCLUDING UNCALLED CAPITAL
Forms registered against this charge: TYPE DATE
403a 14/11/1998
Description: CHARGE SUPPLEMENTAL TO A MORTGAGE DEBENTURE DATED 3.9.62 Charge is Satisfied Satisfied date: 14/11/1998
Person(s) Entitled: NATIONAL WESTMINSTER BANK PLC
Acquisition Date: Created: 06/11/1986 Registered: 19/11/1986 Form Type: Not Known
Amount Secured: ALL MONIES DUE OR TO BECOME DUE FROM THE COMPANY TO THE CHARGEE SUPPLEMENTAL TO A MORTGAGE DEBENTURE DATED 3.9.62 Short Particulars: A SPECIFIC CHARGE OVER THE BENEFIT OF ALL BOOK DEBTS & OTHER DEBTS NOW & FROM TIME TO TIME DUE OR OWING TO THE COMPANY BUT SO THAT THE COMPANY SHALL PAY INTO THE COMPANY'S ACCOUNT WITH THE BANK ALL MONEYS WHICH IT MAY RECEIVE IN RESPECT OF ALL BOOK & OTHER DEBTS HEREBY SPECIFICIALLY CHARGED (SEE FORM 395 FOR FULL DETAILS)
Forms registered against this charge: TYPE DATE
403a 14/11/1998
Description: LEGAL CHARGE
Charge is Satisfied Satisfied date: 17/02/2005
Person(s) Entitled: BARCLAYS BANK PLC
Acquisition Date: Created: 21/08/1995 Registered: 31/08/1995 Form Type: 395
Amount Secured: ALL MONIES DUE OR TO BECOME DUE FROM THE COMPANY TO THE CHARGEE ON ANY ACCOUNT WHATSOEVER Short Particulars: ELSINORE GARAGE 3 UPPER PARK ROAD BROMLEY L/BOROUGH OF TOWER HAMLETS
Forms registered against this charge: TYPE DATE
403a 17/02/2005
Description: LEGAL AND GENERAL CHARGE
Charge is Outstanding
Person(s) Entitled: ABBEY NATIONAL PLC
Acquisition Date: Created: 04/04/2008 Registered: 09/04/2008 Form Type: 395
Amount Secured: ALL MONIES DUE OR TO BECOME DUE FROM THE COMPANY TO THE CHARGEE Short Particulars: 4 ELLENSLEA ROAD ST LEONARDS ON SEA BY WAY OF FIXED CHARGE OTHER PROPERTY AT ANY TIME HEREINAFTER VESTED IN THE COMPANY ALL THE COMPANY'S UNCALLED CAPITAL FOR THE TIME BEING AND ALL ITS INTELLECTUAL PROPERTY RIGHTS AND ALL OTHER F/H AND L/H PROPERTY THE COMPANY'S STOCK IN TRADE AND PLANT ALL IT'S LAND INTERESTS IT'S BOOK DEBTS BY WAY OF ASSIGNMENT THE RELATED RIGHTS THE COMPANY'S UNDERTAKING BY WAY OF FLOATING CHARGE
retention of deposit
On March 7 2011 we hired a car for 4 days from Car Hire UK. On February 21, just after the internet negotiations for the hire were organised, with quoted cost of 129.80 pounds another amount of 570 pounds was debited from my partner's credit card. After emails and phone calls and an assurance by email that the money had been reimbursed into the account we still have not received the money back. I am Australian and have been hiring cars for 40 years and have not experienced this before.
Could you advise the legalities of a company keeping this "deposit"? How long? The fraudulent information provided to us by the company, that is that the money had in fact been reimbursed.
Rita Cleveland
ritabernadette.[protected]@gmail.com
www.car-hire-uk.com
we found the complaint procedure very effective and helpful, we wrote to them an expressed our concerns at a rude person who delivered our vehicle and the quickly resolved the complaint and gave us a free upgrade on our next booking which went really well, it just shows that you should let one old person ruin or make you think bad, let them know and it gets sorted very happy now, thank you CarhireUK, and i certainly read between the lines when reviewing the numerous complaints which look like are from the same person all the same issue!
The complaint has been investigated and resolved to the customer’s satisfaction.
Not refund on cancelled booking
I have recently dealt with Carhire3000 and am not being refunded my money for a booking I have cancelled. I was being sent to Dubai by my company - and booked a car for the period that I will be there. However my employer cancelled the trip and I was forced to do the same with my car rental. I have sent 4 emails to Carhire3000 with only one response being received with no comment on whether the booking has been cancelled or not or on whther my funds will be returned.
Ripped off!
Hi
I was charged for a full tank of gas (on a re-fill when returning the motor vehicle in Nice, France - National Car Rentals). We were unable to fill the tank up as the petrol station broke down - however we were able to full the tank 95% full. This was pointed out to the car rental and they said this was fine and would be no problem. We were charged Euro 45. I have now complained to Carhire3000 four times (via emails and telephone calls) with no adequate response.
I NEVER complain (even when slightly ripped off) but I have chosen to this time as this is disgraceful. I have used Carhire3000 half a dozen times in the past 6 months and will be complaining on every site I can find as I am livid about the complete lack of respect shown to a well paying and loyal customer.
Regards
John
We rented a car for a period of 56 days on the understanding we could return early if needed - Car Hire 3000 stated that was possible but a penalty of 3 days would be applied, which was fine - when the car was returned early they denied this and charged the full rental agreement - an excess charge of over one months rental - they are con merchants and shouldn't be trusted . The agensts are commissioned based and say anything to get a sale
Car Hire UK Reviews 0
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Overview of Car Hire UK complaint handling
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Car Hire UK Contacts
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Car Hire UK phone numbers+44 142 444 0055+44 142 444 0055Click up if you have successfully reached Car Hire UK by calling +44 142 444 0055 phone number 1 1 users reported that they have successfully reached Car Hire UK by calling +44 142 444 0055 phone number Click down if you have unsuccessfully reached Car Hire UK by calling +44 142 444 0055 phone number 0 0 users reported that they have UNsuccessfully reached Car Hire UK by calling +44 142 444 0055 phone number100%Confidence scoreCall Center+44 870 922 2839+44 870 922 2839Click up if you have successfully reached Car Hire UK by calling +44 870 922 2839 phone number 1 1 users reported that they have successfully reached Car Hire UK by calling +44 870 922 2839 phone number Click down if you have unsuccessfully reached Car Hire UK by calling +44 870 922 2839 phone number 0 0 users reported that they have UNsuccessfully reached Car Hire UK by calling +44 870 922 2839 phone number100%Confidence scoreCustomer Service
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Car Hire UK emailsreservations@car-hire-uk.com100%Confidence score: 100%Supportpress@car-hire-uk.com79%Confidence score: 79%communicationtravelagent_support@car-hire-uk.com78%Confidence score: 78%supportaccounts@car-hire-uk.com75%Confidence score: 75%customer_services@car-hire-uk.com75%Confidence score: 75%support
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Car Hire UK address4 Ellenslea Road, St. Leonards on Sea, TN376HX, United Kingdom
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Car Hire UK social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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