Cardpool
Reviews and Complaints

Well, like everyone else here it looks like I've been "had." on 1/18/17 I purchased a $150 eGift Card from Cardpool for Petco to assist with our dog grooming. When I tried to redeem it, it was rejected as "Denied: Account Closed." So I contacted Cardpool with the (naive) belief that they would respond and assist. Yet here it is two weeks later, three follow-up e-mails, and not a word. Shameful. I found two other things about their website astounding: first, they claim they will respond it 1-3 days (ha!); and second, here it is February 1 and they still are showing their 2016 holiday hours. Crazy bad customer service. All I want is my money back or some resolution with Petco; $150 is a lot of money to lose!

Gave them a 250 dollar gift card and expected a check for 217... That was a month and a half ago. Im a fricken college student for god sakes, that was my grocery money for the entire month... Ive been eating nothing but ramen and cant even afford that now because of the way this business runs. These people will take your money in a heartbeat. It's one thing to wrongfully run off with my money, its another thing when you run off with my money and don't have the guts to tell me you just ran off with my money.

Cardpool is a scam do not give them your money! I purchased a $200 gift card from them and my sister tried to use it she was told that there was 0 balance! Can you even imagine how humiliated I was? That was a birthday present!
When I found out about that I immediately contacted Cardpool and demanded my money back. They said that it was against their policies and they were not able to refund me and promised that I'll get another $200 gift card within a couple of days. That seemed too good to be true and that was just a lie. They never contacted me back and because of them I lost $200 and my sister was left without her present! Total scam!

I ordered two electronic gift cards which are supposed to be sent via email in 24 hours, this timeline was not met. Sent them an email and a day later no response. They do not have customer phone support. Their site says it takes 1-3 days to respond to emails, really?, most companies can respond to emails the same day.
The bottom line, very bad customer support!
If they do not come through very soon, I may consider legal action.

I sold my best buy gift card that had $500 on it. They immediately took the balance and said that I would receive $475 in amazon gift card in 1 business day. They have not responded to any email or voicemail. There is no way to speak to a customer service agent. This is fraud. If my order is not completed in 24 hours I will report the company for fraud and start knocking on the doors of their office in pleasanton. My order number is [protected] and my name is Kevin Flanagan. I live in California

I have purchased an electronic gift card from www.cardpool.com. It was supposed to be a surprise present for a dear friend of mine. My friend was supposed to get it via email but did not receive anything.
I contacted CardPool customer care and they said they'll send it again. Still no card. Later they called me a liar and stopped answering! I bet they never even sent the card! Very disappointed with this service, just a bunch of scammers.

Avoid CardPool.com at all costs! They are a complete and total Rip Off! I sold a gift card to them that I was not going to use. The gift card, (for Appleby’s Restaurant) was for fifty dollars total. They offered me thirty-three dollars and fifty cents (making them a profit of sixteen dollars and fifty cents) This is Usury but never mind that, I needed the cash as I am temporarily out of work and need the cash. I followed their on-line procedure and printed out the postage free mailing label and dutifully mailed my envelope with my gift card in to them from San Jose, CA to the stated address in Emeryville, CA
I received an e-mail message saying that they received my gift card within two postal business days and that they sent me a check on Wednesday, October 11th 2016. Here it is Thursday, October 20th 2016 and I still do not have it as I should have by now. I confirmed with the postal service that it should take no more that three to five postal business days for delivery from Emeryville, CA to San Jose, CA and that's it. Now, after three e-mails that I sent to cardpool.com, (customer support) threating them that I will follow through with reporting them to the CA State Attorney General's Consumer Fraud Division, The FTC's Internet Fraud Reporting Group, the FBI's Internet Scam Reporting Agency: IC3. I received another e-mail response telling me that they mailed my check out of North Carolina State (somewhere) Shame on them! For Bad Karma will bite them in their collective ### big time! As they ripped me off! (a poor, Unemployed, honest (and soon to be hard working again American) Shame on them! (if they actually have the capacity for shame, that is) Anyway, their evil deeds will catch up with them! (Whomever is behind this so called "company") AVOID doing any business with them and save yourself the disappointment and financial loss. Buyer/Seller: BEWARE!

Stay away from this company. After placing an order over a week ago for an electronic gift card, they just called me to "verify" my information. The person doing this verification was extremely rude, and frankly, I do not think questions like "what cross street are you near", and "what is the telephone number for your credit card" are necessary at all. When have you ever had to give that information to place an order? I hesitantly gave them my information, and still have not received the electronic gift card I purchased from them over a week ago, and cannot get in touch with anyone over the phone. Never mind that the item I initially wanted is no longer in stock, and the gift card is useless to me. It states on their site with regards to electronic gift cards that:

"we'll typically email you with your electronic or mobile gift cards within 1 business day. During peak holiday periods, please allow 1 additional business day for processing transactions and also consider the usps holiday delivery schedule."

My credit card has been charged, and no one is giving me any information regarding my order. Between the sketchy verification process (that everyone seems to go through), the horrible customer service, to the fact that it's been over a week and I still haven't received an _electronic_ gift card - again, I highly recommend staying away from cardpool.com.

I had several gift cards which I decided to sell so I went online and found www.cardpool.com. This website seemed nice and I decided to try their service and sell some cards there. I made an account and successfully sold few cards, but I did not got the payment.
I immediately contacted customer service and asked for help and they said that they will see what they can do but they never did anything.
I sent them tons of emails and even called but one day they just stopped answering! I'm very disappointed with their service and lack of seller protection.

At the beginning they seemed very nice, but after they took my money they just stopped communicating with me.
I have ordered several gift cards from Cardpool website and never received those. I tried to call but there was no response. So I emailed these guys about my cards and they said that they do not communicate via email and that I need to call them. And the fact that they never picked up the phone!
Complete scammers!

People beware! Don't use this fraudulent company! I purchased a gift card from Cardpool and after that some extra money disappeared from my card! These people say that they never did anything but my bank confirmed that Cardpool made some extra charges! What a scam! I have already blocked Cardpool and will never deal with them again. Since they don't take any responsibility and deny that they stole my money it is now absolutely impossible to get my money back! Fraud alert!

THIS IS A SCAM. Do not use this website. If you sell Cardpool a gift card they will steal your money so beware. When you sell them your gift card and after they received it, they will claim that there is no money left on the card and they will blame it on you! If you buy a gift card from them it will only have a balance of $1.00 or less and since most people will not spend it immediately… when you go to use it Guess what! NO cash! Again they will blame it on you. Any positive reviews that you see online for this company is posted by themselves. Use this company and lose all your money. Don’t do it.

I tried to do some research before purchasing from this site and of course I found a lot of terrible reviews. But I was sure something like that won't happen to me, so I ordered some cards. I made an order, and thought that I paid for it, but after five days the card was still processing. No money has been taken from my bank. I even contacted my bank asking if I had made a purchase, just in case they had a hold on it or something. But on the bank side everything was clear. Then I sent a message asking Cardpool what was going on, but there was no answer. Very suspicious. Today I gave up and asked them to cancel my order. Don't waste your time on cardpool!

Oct.22nd, 2014, I sold my $82 Home Depot gift card to Cardpool. It has been 2 weeks and no check. I have sold giftcards to this company before as a satisfied seller. This may be my last transaction, since I never received my $63 check for the $82 Home Depot giftcard. I'm very disappointed & need the money, since I'm unemployed and can't collect unemployment benefits.

Avoid this company like the plague. They have some of the worst business ethics and customer service of any new startup. I placed an order on the 8/27/14, and they charged my credit card. I patiently waited for them to physically mail me a sheet of paper that had my gift card information (why they can't just send it electronically to save time is mind-boggling).

After about a week of waiting, I check my order history and find that nothing is there. Then, I received a refund on my credit card for the amount of the order. All of this without any notification or warning. Complete radio silence over the entire experience, leaving me waiting for over 2 weeks total for what I thought I had purchased.

This happened to me twice consecutively, and after this last time, I don't even want to waste anymore of my time or money on this company. Cardpool is a joke, go use Plastic Jungle or any other gift card exchange. It wouldn't take much for it to be an improvement over this establishment of neanderthals.

I've used them about 4 times over the past year with no problem. However, last week I purchased (2) lowes gift cards. My husband went to Lowes to buy a snow blower and the card was declined. After 45 minutes working with a very kind Lowe's store manager, we found out that the same cards were used that morning in North Carolina. We are in Wisconsin. The Lowe's manager didn't have to accept our card but saw we were scammed, accepted it and so Lowe's ate it. Either the thieves were the NC people or Cardpool but either way, I'd be very leary to use this site again.

Sold a large volume of gift cards to cardpool, expecting a quick turnaround on payment like plastic jungle, only to find myself at the beginning of what would turn into a two and a half month long transaction to get what was owed to me. First off, they do not communicate with their customers which means that when a $240 gift card disappears off of your account without notification, you have to follow up with them to get them to mail it back when they decide not to accept it! Yes, that's right - they removed the gift card from my account without notification and did not offer to send it back until I demanded it back! The balance was intact, and whatever reason they chose not to take it after initially accepting it and promising a check - it's more shameful that they surely would have kept the card had I not hassled them.

Then, with this snafu, they'll probably just forget to send you your check. At that point, don't expect any replies to your emails or attempts to contact their parent company blackhawk. I should have gone straight to the bbb. Which, by the way, took a month on its own because cardpool ignored the bbb complaint until I threatened them wit a deadline - and they were risking their accreditation. After all of this, barely an apology and I don't doubt that many people like myself fall through the cracks until they get a third party involved liked the bbb. I can't say whether or not cardpool is a scam or not but the completely negligent and frankly sketchy way this transaction unfolded leads me to believe that it's part of their business model.

Ordered my cards Sunday about 10:30am. Was called by a Cardpool agent to verify my identity as this was my "first time using their company". I agreed, and verified my information. I then got an email saying I would have the e-gift cards in my inbox within 24 hours (that would be about 4:30pm Monday afternoon). Alas, I checked my email last night around 10pm and the cards were not there. Called Cardpool today and was unable to reach anyone. I promptly called American Express, filed a complaint and am fighting the charge as I have not received the product ordered in the time promised. If they ever send the e-gift cards, I plan to promptly delete the email. I would never use this company again. This is why I usually just pay full price, it's not worth all of the hassle to save $10.

I traded in my gift card and was suppose to get my money within 24 hours. That didn't happen! To my stupidity, I checked the reviews for the website after I went through with everything. I will be calling the Better Business Bureau in the morning. With SO many bad reviews I am surprised they haven't been shut down. CALL THE BBB!

Cardpool is an online company that buys and sells preowned gift cards. I had $350 in unused best buy gift cards that I wanted to sell. I agreed to sell the cards for $323.40 and was emailed a prepaid shipping label. They offer choice to receive a higher value for your cards if you take the credit in an amazon gift card. I chose this option. I followed their instructions and sent them the cards on aug 11, 2012. Cardpool claims they never received the cards. According to best buy the cards were cashed 4 days after I sent them. I would chalk this up to bad luck and the cards just getting lost in the mail, but upon further research about this company I have found many similar complaints. I suspect they have an internal theft problem within their company.

I requested that they honor the exchange they had agreed to do. They were unwilling to do so. I also plan to contact the bbb which has a long list of similar complaints against carpool.

My concern is that they have a history of doing this to customers.