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Subject: customer service is very very important!
Dear Cargills Food City Customer Service Team,
I hope this message finds you well. I am writing to express my deep dissatisfaction and concern regarding the customer service experience I recently encountered at one of your stores. As a loyal customer, I believe it is crucial to bring to your attention the issues I faced during my recent visit.
Regrettably, the level of customer service I experienced was far below the standards I have come to expect from Cargills Food City. The primary issues I would like to address are the apparent lack of respect for customers and the overall poor quality of service.
During my visit on 16/11/2023 to the srimath bandaranayake mawatha colombo 12, I encountered several instances that left me disappointed and frustrated. The staff members appeared indifferent to customer inquiries and concerns, displaying a notable lack of courtesy and professionalism. This lack of respect not only tarnishes the reputation of Cargills Food City but also creates an unpleasant shopping environment for customers.
Specifically, I observed instances where staff members seemed disinterested in assisting customers, providing vague or unhelpful responses to queries, and displaying a general lack of courtesy in their interactions. As a customer who values the importance of exceptional service, these experiences were disheartening and have left me reconsidering my choice to continue shopping at Cargills Food City.
I believe that effective customer service is the backbone of any successful business, and it is disconcerting to witness such a decline in this crucial aspect of your operations. I trust that Cargills Food City takes customer feedback seriously and is committed to addressing and rectifying the issues I have raised.
I kindly request a thorough investigation into the matter and appropriate measures to be taken to improve the overall customer service experience at your stores. Your prompt attention to this matter is highly appreciated, as it will not only contribute to the restoration of my confidence in your brand but also ensure the satisfaction of other customers who may have encountered similar challenges.
I look forward to hearing from you soon regarding the steps being taken to address these concerns. Thank you for your understanding and commitment to delivering quality customer service.
Sincerely,
R.K.KUMAR
