Cargill's Food City
Reviews and Complaints

I have tried ordering the food city of walipillawa for 4 days however their not picking up the phone. However after trying for some days I contacted them and they said come to the food city and place the order. Now it has been 4 days and I got a call on saturday saying we are not delivering on sunday. Yesterday we got a call and said they will deliver today morning, yet this has not been done.

I called Cargills (Siddamulla Cargills express) on sunday for order a list of items and they told me that they don't take orders on Sundays. So I was like oki. but I saw some employees are delivering orders on sunday and till now. Then I called them today and they said I can't take ur order because we have to lots of orders to deliver. I'm just living infront of the Cargills Siddamulla. I think why they won't take my order is because they can't get any delivery fee. I'm really ashamed of Srilankan people when COVID 19 is taking down Srilanka, still people are running after money.

I am an attorney at law of the supreme court of Sri Lanka.. Home delivery that is not working properly in Naiwela and Veyangoda food city express. When contacting those outlet from 8.00 am to also a recording is playing as dear customer today order fullfilled and appolagize and instructing to try tomorrow. This is happend yesterday. Loyalty member?

Yesterday I ordered groceries from Cargills Foodcity Ganemulla (Ganemulla Town), Sri Lanka through a phone call. I'm also live in near Ganemulla area. In the evening two people came to deliver the groceries and they came by a green colour threewheel. (They also told they went to Batuwatta area also, dont know its true or not) And they talked us very unpleasant and very rude way to us. Specially the threewheel driver. And other guy also talked very high tone and very unpleasant way telling that "Oyala ikmnta oya tika gannako apita parakku wela". When we asked "Methana okkoma badu thiynwa neda" Then the threewheel driver replied "Oya illuwe monawada kyla apita adala naa.. Ehen kiyapu tika thama oya thiyenne"He told it very unpleasant and rude way & I felt so uncomfortable it that situation. As a daily customer of ganemulla foodcity I never expected such a poor and unpleasant customer service from reputed company like Cargills Foodcity. I feel very disappointed right now and never expected cargills foodcity treat their customers like this. This is my first complain against a company and I dont like to complain about this again. I hope you will take a necessary action about this and also please don't do this to another customer again. Thank you.

The small express foodcity near the Fairmount Oasis apartments in Rajagiriya. Whenever I visit the clerks are not bothered at all about the customers they are having chats in their corners, sometimes not even attending the cash register.

To be fair their is a good old man who opens the door, he is always alert and willing to help.

Today I was in a rush get some groceries. I paid the bill and left. Later I noticed that they charged me an extra Rs1000. This is very negligent, the lethargic looking man had a black mask on, and was wearing a regular shirt, not a food City branded uniform.

Todays date 19/03/2020

Today I went to the Badulla branch and bought several items valued 7000.00. I searched for hand wash liquids and racks were empty. Then someone came and asked from someone in the staff and the staff guy brought 2 liquid packets from stores. I asked the same guy and he said that was the last 2. However the guy who bought items returned those to racks for some reason. So I bought those 2. Then I inquired this from the cashier. She said they are out of stocks and those must be booked yesterday and that was the last 2. When I came out I saw another guy was given same hand wash. So I think they hide the items and give those to their friend.

I went to Weligampitiya Fiod City Pharmacy today - there was nobody and when I asked the Asst Manager, he went around and cane back to me and said that the Pharmacy is closed as the Pharmacist is on leave - then I went to Jaela Food City Pharmacy - the Pharmacist took my requirement and gave me a chit and said to make the payment to the Cashier and produce the receipt to collect the medicine from him - upon making the payment, I went to collect my medicine but to my astonishment, he was missing and when I checked with a few people working there, I was informed that he had gone to the Bank - I had to hang around for a while but the Pharmacist was missing - I had to get my money refunded as nobody knew what to do including the Manager - the service at Food City is utterly horrible

This food city doesn't display the discount detials infront of each product. They display it outside the entrance only, so a custemer should again come outside to see the details on the discounted products.this seems to be done purposefully, as most of the discounted products are not available in racks. If we specially request for such products, then only they bring it from the stores. (Eg: my choice mackaral).
Further, so many times they have cheated us in billing, too . They never consider the cargills cards/discounts in billing, unless we specifically emphasis such. We are frequently visiting so many cargills outlets in this area (kadawatha, kiribathgoda, etc), but we faced above difficulties only in Ranmuthugala outlet. Please take action to improve the level of this outlet, too.

Hi,

Please teach your employees to how to treat customers. This is the 2nd time I'm complaining about the same cashier. Cargills food City majestic city. As appears in my bill name is raj.

He took spit into fingers and used those self generated liquid to took polyethylene bags to pack my goods. I felt very uncomfortable and asked for separate bags. He realized why I asked for separate bags and rudely through bags at me to pack my goods by my self

As I have seen many foreigners shop in mc food City. Mc Cargills staff don't have that personality to serve customers.

Hi,

26/10/2019 17:32:33 Raj 232

Above details as appears in my bill. I was surprised by seen how this mc cargills food City cashier treated the customer in front of me. That person only purchased a small packet of biscuit and gave 500. This cashier rudely asked for change and when that person unable to provide changes cashier treated him disrespectful way. Throw the balance cash at him. Didn't bothered to give him a bag. Bill fell off and didn't bothered to hand it over

I recently started to visit this MC food City and cashiers don't excellent in customer service. Sometimes they speaks personally each others while customers in Que and don't care about to smile or commit to what they do.

I'm a loyal customer and I really enjoying leisurely buying things at cargills and I felt I should inform this for future benefit.

Best regards

Dear Team,

Hope your doing good,

This is to bring to your notice that Yesterday 25th September 2019 i went to Cargills Malabe (Near The Bust Stand Malabe) and i brought a bottle of Old Arrack which is Rs.1500.00, before i gave the Cargills Loyality card he has billed,

01) He has not asked the Loyality Card
02) He dint wait till i take the card from my Purse
03) I asked him to Swap the Cargils card, he simply said that for the Liquor it is Not Valid, and i said that am purchasing liquor last so many month and am using the same card
04) He simply said now i cannot do any thing can i pay you Rs.1.50 instead of swap the card which is irritating to me and i was never expecting this kind of an answer from the counter staff, if they are not suppose to swap the cargills card for the Liquer why he is trying to pay Rs.1.50 for me, also it was very much disrespectful way he treated me at the counter.

Further more i have been a loyal customer to the cargills you may go through all past record as well, and also am so much mentally disturbed this guy was trying to pay me Rs.1.50 over the counter, this guy was treated me in a very bad manner which i cannot write on this email,

Am requesting Cargills team to look in this matter urgently and get back to me what is the answer he is giving on the above statement, i also called the manager unfortunately he was not available and i gave my number to the girl who answered the phone, also after some time the same guy was called several time and apologized, which is not exceptable,

Herewith i attached the invoice you can get all the detail on this, if you need more information please call me on [protected]/[protected]@gmail.com

This incident happened at the Copetty Marine Drive Cargills Food City around 8.15am on 26/09/2019.
The item I bought was only Rs 50/- and I gave Rs. 1000/- as I had no change. The lady in the cashier named ‘Kumari' said another staff member to bring change and said "Giving Rs. 1000 to buy a Rs. 50 item !" in front of me without any respect to customers. It was very unpleasant especially in a morning.
I always go to food city and this is nothing wrong with the Company. It's just the attitude of the staff which gives a bad impression to the company. Since it's not possible to change personalities and characteristics of individuals, you may advise them to treat the customers well for the sake of their job because if they are not up to that standard I do not think they deserve such a job..

Today (09.09.2019) I went to buy some urgent things for Tomorrow morning to Cargill Food City Ragama. I went there because the closing time in Google says it's 11.00 p.m. It was 10.34 p. m when I got there. Security Guy was closing the outlet and when I asked him what was the closing time, he said it's 10.15 p.m. I said it's 11.00 and he kept on closing. If it's 10.15 please do update on every possible information source without wasting our time.

I Have bought a maliban faluda marie biscuit packet today (2019.09.09) from thimbirigasyaya cargills foodcity, Unfortunately I couldnt to watch expired date on that time.After I came home and opened the packet and gave some biscuits to kids.There were complain to me that the taste was sticky.After I watched the expire date.It was expired, the date was 2019.07.09. I know that was a my mistake that I have to look the expire date.

There is an employee by the name of Kris' that I've complained about several times. Just a few weeks ago - she was extremely rude - when standing at the self-checkout needing assistance. Whoever eas supposed to be at that station had disappeared for over 15/ minutes.. I saw kris walk back and ask her would she find someone, or help me - she said I am not working in this dept and it's not my job.. I asked her to find someone and she replied and told me she is busy that I'll have to wait and rolled her eyes and puffed at me like she was being annoyed - mind you! She wasn't waiting on anyone at the time - I told her that I have been standing there for 15/ minutes and she said that's not her fault - and she walked off shaking her head and saying things under her breath. I complained about her to store mgr and they said they would handle it - ... This was my second complaint about her being rude - and talking to me like 'I'm annoying her.. Today she - passed me when entering the store and rolled her eyes at me again and shaking her head - in a very obvious way! This happened today at 6:30 pm entering the store - it's on the cameras clearly -/ I made another complaint with a male and female customer service agent and they said they would speak to the manager and talk with her... She doesn't like me and it's obvious - and I spend over / 500. - 600. Dollars a month in this particular food city -.. I can't believe this Kris is allowed to treat customers this way - I want her to be dealt with immediately or this will be my last trip to that store or any food city.. The managers at that store must be friends with her because my complaints are going - unattended. .. There is way more but to much to type - I will be calling the regional office Monday or Tuesday to discuss this matter further

I bought this curd today at your outlet and the curd was spoiled this isnt the first time i received such low quality products from this outlet its literary the fifth time this happened not only this product but some more products too I've complained about this outlet before too the poor service of this outlet makes us not go there again we literary go there everyday if this continues i wouldnt recommend this place to anyone.

My little one took meat sausage pack 500g packed with free lunch box. He was so liked to have the lunch box.

Come home and opened the product and surprisingly Brocken hingers are covered with top sticker rapping.

Why you as such a big organization do this level of cheap quality products to make customers misled and buy.

Can not accept at all from you.

I went to kalutara cargills food city with my mother and there they've displayed a promotion.as one of their staff said that it's enough to buy three out of 8 or something to be eligible, so after fetching those stuff once we went to the counter, the lady there said that we have to buy all the items and the way she said those was really rude, how she did talk to us throughout the whole transaction was really rude. Please try to train your employees how to be nice to a customer. I would never go to a cargills food city every again. Shape on you!