Food City
Reviews and Complaints

As a frequent shopper at Food City #774, I must say that my recent experiences have been quite disappointing. The customer service seems to have taken a hit, with instances of mishandled online orders and a lack of professionalism in dealing with customers. It's disheartening to witness a decline in the quality of service and the overall atmosphere of the store. I hope to see improvements soon to regain my trust in this establishment.

In Crossville TN, it's a Tale of Two Cities! Food City in Crossville and the Food City in Fairfield Glade.

I'm witting about the Fairfield Glade store. This store by far in my opinion might as well be an IGA or Save-A-Lot. The management is nowhere to be found. Ever!

I tried to speak to someone the other day about this issue, but as usual, when I needed a manager, they sent a kid from customer service...who by the way did a great job. Blonde kid curly hair.

I've attached 3 pictures of what the problem is and how nobody seems to care because one of these 3 machines is always down.

If it were just this one incident, I would say nothing, but this store is so bad that we will drive to the Crossville store because it is outstanding. And it's not just us...a lot of people here in Fairfield feel the same and do the same.

I purchased 2 arbys gift cards at foodcity#667 2= $50.00 gift cards and they did not activate the cards . I have my reciept and the store manager said i was just out of luck ,they would not make thim up . Now i am out $100.00 i will never bye enything else from foodcity if this problem is not took care of. The asst. Store manager was the ruudest man i have ever talked to. Thank you ed covington [protected]

Dear ceo,Steve Smith

This morning and every morning,at the Newport Tennessee store 604,three trys this morning to check put self electronic. Really three trys,with glory Kathyanf a new women helping me.It absolutely makes your store ,your employees and you as a CEO, look like idiots. WHY IN THE WORLD AT 8AM, At least two registers are not open ,babbles me...lol OMG really three people staring at you.I seen some very stupid decision in my 65,year,of life.I myself have made a few,myself. BUT GOSH,WHAT IN THE WORLD. Iam begging you to please open these registers.

Sincerely

Hannah Smith

I’m complaining about the Hazard Ky. Food City’s lack of carts for Handicapped persons.

I am a 70 year old female . My husband and I have been very loyal shoppers for many years. I have become unable to walk so having the carts in the store allows me to shop for the things my household needs.

As of October 22, 2023 (Sunday) I went to Food City where my husband was told they only had one working cart . None of the others would hold a charge among other things.

I’m hoping that Food City will step up and quickly replace the Four. (4) carts we have always had. Our store uses all 4 carts. I have sat in my car for 30 minutes or more to get a cart. , that I can do when all 4 carts are working.

Please sirs provide our store with 4 more carts.

No one will ever know how it feels , or how hard it is until you loose your ability to walk. You lost part of your dignity and almost all of your independence.

Sincerely, L T

The sign said 10 for 10. When I got to the register it did not ring up. It rang up $1.50. the guy was a little arrogant and told me that the sale starts tomorrow. They put the tags up today. Well that's not my problem. If there is a sign with a certain price the customer she get it. This is not the first time over the last 6 months. Every time I turn around something rings up wrong every single week at least three times. I've lost so much money there. I can guarantee you I will never go back. Over the last 6 months I've calculated on my receipts that I have 36 in prices. They did not give me when the sign was clearly marked and I have pictures. The people you have working there are not nice at all. I can go to Walmart and have friendlier faces with better prices. Y'all need to seriously look at this store I would like a phone call back some resolution to all the money I've been losing since I've been shopping there.

Yes I come into middlesboro kentucky foodcity almost daily and everytime I do I go through self check out and when I do there's always some extremely slow heavy set girl there and she has a bad smell to her. I thought employees where supposed to have good hygiene or has that went downhill with the covid pandemic! I almost want to wear my mask because the smell is so bad and not to mention again she is really slow and all she wants to do is talk about her health problems

I love the new Food City in Cartersville, Ga!

My girlfriend and I live close by so it’s very convenient. We especially enjoy going to the Food City Bar while we shop and have a couple of cold ones! It takes the sting out of the price of groceries now days. However, lately, the bartender is never there and the bar is ALWAYS closed. I have come to find out that this store is short staffed and they have been putting her up front to take care of the cashiers and not allowing her to open the bar. I would like to formally complain that the bar is never open because the store manager won’t let her do the job she was hired to do. I am very disappointed in this and please please please! Put the bartender back in the Food City bar !

RECEIPT # [protected] FOR 7/31/23 3:59AM

RECEIPT # [protected] FOR 7/31/23 9:18AM

I made two trips because I was close to a Value Card Fuel Bucks. On the first visit, I was close to having the 150 points needed for a Gas & Go fuel visit, so I made a second trip to get the needed 150 points for a gas visit.

I have both receipts to show my efforts.

I had one fuel bucks visit showing on my second receipt for the day.

I made the trip to Gas & Go to get fuel and use the Value Card fuel bucks and when I tried to use the card, it said no discounts available. I asked the attendant to look, and he said there was only 103 fuel bucks point and no discounts can be given. I called the Store # 632, and the young manager was very rude telling me I only had the 103 points and I asked about the receipt when he got really short with me & said he had other customers.

This needs attention or I will make sure not return and I will let others know the issues I have had.

I purchased 3 cans of the Texas Style Buttermilk biscuits last week, July 10th. two of the 3 cans have exploded. One of the cans exploded in my refrigerator, made a big mess. The other exploded as I started to peel off the wrapper. Again a big mess. Had I been holding the can close to my body/face I could have been hurt. Expiration date on cans is 7/21/2023. This is not the first time I have experienced this issue with these biscuits. Earlier in the Spring I got some that did this. I made pictures of the can showing the expire date and also of the mess it made on my counter.