Food City
Reviews and Complaints

My family and I have been food city customers for many years. Well.on June 24th 2022 my local food city in Chatsworth Ga had Hamburger meat on sale for $2.99 a pound but. if you bought $25.00 in store brands and other brands you would get it for a price of $1.99 a pound so we bought our limit of 10 pounds left came home added to our refrigerator to cook for the next day well. it was brown and had an aweful smell to it. I called my local store and asked for the meat department a associate answers I explained to him that the meat was ruined brown looking and had a smell to it. he said bring in your receipt for a refund I said well. dang I didn't have my receipt so could I bring it back for a replacement or refund his reply was okay and hung up.

On 6/25/22 I got off work at 11:45pm and hurried to the nearest food city before store close st 12:00 to take advantage of a sale advertised for Friday and Saturday. I got my items, got to the self checkout and conversed with the clerk about the barcode he needed to scan to activate the sale. He said he had it and did what he needed to do. I started scanning my items. Halfway through scanning he said it was 12:00; the sale was no longer good and he would not give me the sale price, so I had him delete the items.I looked at my phone and it was 12:00 sharp. I was in a different Food City the next day shopping and the manager on duty told me they can not override it when the system cuts it off at 12, which I find heard to believe.

27th May 2022

To Company CEO/Complaints Manager/HR Manager

Yesterday 26th May 2022, I went to Food city to purchase some items , on entering there was no Security guard at the entrance counter , to hand over my small parcel with valuable foods stuff before proceeding to shopp. On entering I saw the two security guards called them to attend . the male guard ignored and went away from my site and the other lady Guard looked at me did not bother , but kept doing some other work. Since the lady guard ignored, I kept my parcel into a corner safe from quick pick , went near the lady security and informed her my parcel is there, no token, if you dont know somebody might take it and leave, to see into it. I proceeded shopping purchased my items, (I even saw the Manager as well who could have supervised it)and left taking my parcel where I kept .without. After walking to my vehicle 10meters from the food city a old lady around 50 years came to me and requested to check my parcel , because I had taken her small parcel instead of mine, that means someone have replaced my parcel to her parcel, I did inform that it was a mistake and demanded her to come along with me to solve the problem. The lady instead shouted and informed the public Hora. Hora to me with that as well I managed to bring her to the shop.

I told the security lady that I informed you and gave you the my parcel, how come this parcel changed position, She lied I dont know, I said dont con, If you see the Food City Camera you will see, then she took may parcel from the counter where parcels are kept and gave it to me.

Before I could take action on the old lady she vanished, I did tell her that I am senior Manager, I even can buy the Cargills shop, its a mistake, please come with me to solve the problem instead she shouted Hora to the public to get me assaulted, since the area peoples knows me and looking at her did not react.

This is bad, what is Food City Manager doing not supervising the Security, even knowing that the security is not at the entrance counter for checking, receiving and returning customer parcels, Security was busy with other things rather than her own job description. It seems the Manager also does not know his Job description,

This cost my reputation to Zero due to the Food Manager and Security duty negligence and customer uncared service action, difficult for me to bear .

I need prompt action addressed to the above complaint against the Manager and Security if possible terminate them, If this is not done, I will further go up to the Food City CEO/Director higher level for action, even go to the extent of reporting to the social media.

Please take it very very seriously.

I will need to consult a lawyer regarding this matter for defamation as well,

Cargills Food City - Maradana-Sri Lanka - Telephone [protected]/mobile no [protected]

Bill available

Cashier Lakmali No, 60

Today morning as a customer I suggested to the person incharge in Dematagoda new building outlet to have the discount structure appeared in the bill more simple so that customers can understand it easily but the guy was rude calling himself a degree holder and we customers understand nothing which led to an unnecessary argument. This type of toxic guys will ruin the reputed name of Food City. Please correct them.

Is it at your store about 4:40 on 23rd ask the cashier to split the payment and ran my cc well it paid it all. I asked her did she not split it and she told me I was the that should of done it and it was my fault. Well I'm a manager and that is no way to talk to a customer was very rude didn't offer any help a sorry or nothing I shop their all the time don't think I'll go back. She needs a attitude adjustment.

Thursday May 12th at around noon I called the pharmacy for my hospice patient and I asked politely for them to fill a prescription at Dayton Tennessee store and the lady said they were going to get it ready well I had her on speaker phone and she thought that she hung up the phone as she and her coworker had a good laugh about"guess who that was?" And she said that patients name who is under hospice care and they laughed at the patient saying they told him two days previous that they would have it ready which was a lie but it belittled the patient and he could die any day but something should be done with these smart ellic pharmacy staff members but the patient will take his pharmacy service else where. How sad they should be ashamed.

I would like to file a complaint ... I am a senior citizen and shop frequently at your store in Kingsport TN 37664... I went to your store this evening.. 5/9/22 and was waiting in line to pay ... long line.. and customers in front of me with alot of items... I politely asked the store manager Melissa if I could possibly check out at your Starbucks department... as they seem to be more willing to help .. and are very 'customer service oriented'... she and another employee were standing visiting ... and absolutely not working... just threw up her arms and said.. 'this is all we got'.. I guess meaning the ONE REGISTER OPEN... and there were about four other employees standing around... I am diabetic,,,, about to go into a diabetic coma just waiting... I used to love shopping at your store... but lately the customer service in this store doesn't seem to be very important... please look into this .. it's pretty easy to be polite and customer service oriented... unless you really just do not like your job...at least be a little more helpful to us senior citizens and disabled customers... Robert Gonzales [protected]

Hello I am a resident of Hunters Lake subdivision in Johnson City, Tennessee The rear of my property is just 50 yards away from the patio of Holy Taco, your tenant at the end of your property on State of Franklin Rd

My complaint is about their loud music. Last summer it occurred every Saturday night. I was told I would not have to worry about it again this year because they would be moving the music to their property at Boones Creek.

Apparently that is not the case because today is Thursday, May 5, and it has started up again. I am very disappointed to think I have to endure another summer with this. The music has been so loud that I have to turn up the volume to hear my own TV. Because of the music, I cannot entertain on my back porch. I find it intrusive and unacceptable.

Can you work with your tenant to stop playing the music or put up a sound barrier around your property? In fact, a sound barrier around the back of your entire building would be helpful. Your trucks, dumpster dumping, alarms, etc. are also annoying, but not nearly as annoying as the loud music from Holy Taco . And by the way, the whole of Hunters Lake has boycotted Holy Taco because of this issue.

One week ago I bought 12 large white eggs in the nearest Food City 1430 Volunteer Pasrkway, Bristol Tennessee and most of them are broke and frozen. I’m extremely careful with my eggs when I bring them home I put them in the front seat.

Complaint about the Food City located on 4510 HWY 58

Chattanooga, TN 37416.

There has been a tractor trailer parked out in the front of the parking lot (located next to the Regions Bank) for over 2 months as well as some "crs" drop off bend. It is encouraging people to dump/drop off couches, trash, etc.

The back of the business parking lot is not any better. There is trash, buggies, etc. left out in the middle of the parking lot which is making it hard for ups/fedex to be able to drive and get to the back of the warehouse to drop off deliveries.

I would appreciate it if the district manager of this particular Food City would contact me. Jeff Covington [protected]. I have spoken with the general manager at this Food City several times and nothing has been done. I would be happy to walk around the facility with you and point out the problems I have an issue with.

Bakery in Store 664 in Colonial heights, Tn on Moreland drive I ordered. A cake for my son's 11th birthday, I gave the bakery clerk a picture to put on the cake. Next day my wife picks up the cake it isn't remotely close to what I ordered it was a Chinese birthday cake with happy birthday on it. And my wife saw the clerk that took the odered he avoided her went and hid the day we picked it up. Cause he knew. We picked cake up on February 19, 2022, honestly my son and I are of japanese decent so you can see why it's appauling, choose that of all things to get wrong and it's not even Chinese new year in late February.

I am concerned that I never see the manager and really not sure that he is even still there. The front of the store is run by teenagers or young adults that are often on their phones texting. The adult management is always stocking shelves. I never see them at the service desk.

I was overcharged by $40 this past week. The cashier had entered the wrong number for me. I was charged full price for cokes that were on sale. I told her that she could remove them from my order. She said they were no longer on sale. I suggested they remove the sale sign. She called someone to remove the items from the register, and she too said that the sale was off.

I shop regularly at this store but considering changing. It is very conveniently located, but after having almost $200 dollars worth of groceries rerung, the convenience is not worth it. The young man did not comment on anything other than asking me what was on sale. When he realized it was more than just a few things, he did rering all the items. I did have frozen groceries in the car.

I have filled out the questionnaires that you all send out regularly, but never receive any responses or see any changes.

Had fruit trays on sale was marked five dollars got to the check out she said they were 24.95 I said they were marked 5.00 sale she said that there's no way it was .Been trading there for years but may have to go somewhere else. Happen on February 11 2022 at about 10am

Went to fill up our tanks on Feb. 9th, 2022 at 1120 am, we pulled up to the pump and filled our 2 vehicles up, and did not know that there was an issue said it was resolved, but was not, we started driving our work truck for our business and it started missing, we'll come to find out that we have diesel in our has truck. I called headquarters and they said they could not help me because the gas issue was resolved, so I explained to her that there's diesel in our gas. So here we are having to try to fix our vehicles, and this was at Gas n Go in Dandridge TN. They had an issue over this past weekend that wasn't resolved.

Rushed back to food city because I forgot some thing just to find the door locked at 10:54 when I thought I made it across town before they closed Guy open the door and said yeah we closed early….what is the point of having store hours it might as well say we close whenever we want so wasted all kinds of gas and time for absolutely nothing ….probably just gonna shop at Walmart from now on

I went to food city to get a what cake and got the white cake and when I got home and cut it I was disappointed it was a dark chocolate cake not a white cake like it said.