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1.2 1 Review 206 Complaints
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Food City Complaints 206

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2:49 pm EST
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Food City poory run store

Produce was ### .Falling off shelves. not a drop of skim milk in store! NEEDS A MANAGEMENT CHANGE!

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concerned35
US
Mar 28, 2016 11:02 am EDT

Employees from out of town reset team, still havent received confirmation of hotel rooms . Called hotel to confirm, only no reservation was even made for these employees. Whos at fault ? Who is falsely telling employees one thing, whilst doing nothin ?

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1:50 pm EDT
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Food City gas attendent

On March 17 the Saturday night at 11:30 pm I pulled up next to gas station lights were still on and a person was walking up to gas attendant to pay for his gas, since thee customer was older I let him pay in front of me. I waited maybe 2 or 3 min thee attendantgave thee customer his change as thee man walked away I laid my money in thee sewer as thee attendant turned off thee lights looked at me in a mean manner said can I help you I said yes please give me four packs of l& m cigs thee attendant said in an stern manner we are closed I said did u not see me standing here he says again we are closed looked at me like he was a turf guy withe a chubby blond manager standing next to him I gave a dirty look like how dare you talk to me like theat. The next day my wife who was withe me called thee food city manager my wife told her everytheing and thee manager said she would review thee video tape theen call us back, it is now Tuesday night and no call back. I feel like we were not important enough for thee situation to be handled. We spend weekly about $450 a week on gas and groceries, theis may change if theis employee is not dealt withe, theank you Danny and Suzette.

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Logicisyourfriend
Moose balls, US
Mar 25, 2014 10:56 am EDT

Wow! TWO people had the cajones to take credit for that mess of a complaint! I wouldn't want my name on it at all!

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Derek kincer
Whitesburg, US
Mar 23, 2014 5:07 pm EDT

District manger of front end is married to frozen manger she leaves him last week files for divorce he was blowed away did not know what to do so he was going to call the human resource and to find out that is who she is cheating on him with..very embarrassing for him at work because everyone knows about it...

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5:33 pm EDT
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Food City harassment

I've been working at the Newport, TN Food City for 2 years. Since i started, I've been harassed and picked at by the head cashier named Cathy. She's made the job a nightmare for me. Last year she accused me of having my cell phone while on the clock (it was in my locker) and searched me for it in front of the customers and other employees. When i complained to the store manager about it, he said he would talk to her about it, which resulted in her cutting my hours from 15 down to 3 hours a week. Recently she sent me home 3 hrs early and threatened me with my job because I didn't tell her to have a good day when she came through my line on her lunch break. This woman is nothing but a bully and needs to be reprimanded in some way.

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Ahmaer
US
Jun 07, 2018 4:23 pm EDT

Or maybe you need to quit your job until you are more mature?

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1:09 pm EST
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While my daughter and I were shopping at our local Food City in Lebanon Virginia we were treated very badly by the cashier. We had decided to buy four candy bars so we could come home and make treats, while checking out my daughter was laying the candy bars on the counter and the cashier ripped them from her hands, my daugher is three years old, I would...

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7:19 pm EDT
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Food City inappropriate grasping of cutomers wallet

While purchasing beer, I showed the cashier my drivers license which were in a plastic see through in my bill fold. I told her my birth date 11-25-46 which could be seen all but the 46. When I told her to release my wallet which she had grasped from my hand, she asked did I want to see a manager and I said yes. When he arrived, he began to explain the law in Tn which I already knew. He did not seem to understand the actual problem or give me time to explain it was the cashier grabbing my wallet which upset me. The young lady was totaly without tact and has much to learn about cutomer relations as she appeared to be somewhat hostile and lacking in social graces. I have shopped at this particular food city location for seven years but I am seriously debating ever going back.

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secret shopper10
Hopkinsville, US
Dec 13, 2010 3:17 pm EST

I am a customer and she is rude and sour to everyone...maybe that is how she got promoted - got her off the cashier line :)

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1:06 am EDT
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Featured review
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At Food City # 664 in Kingsport, Tennessee there is a woman by the name of Sue Selby who is the head cashier at this grocery store. This woman is the most vile, bitter, bullying person I have ever met so far. She treats her cashiers, baggers and front end managers like they are lower than the ground she walks on. I know because I have worked there for three...

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About Food City

Screenshot Food City
Food City is a U.S. supermarket chain offering a variety of groceries, fresh produce, meats, and bakery items. They provide pharmacy services, fuel stations, and online shopping with pickup or delivery options. The company emphasizes local products and community involvement.
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Overview of Food City complaint handling

Food City reviews first appeared on Complaints Board on May 19, 2009. The latest review Rude manager (she's a 3rd) was posted on Jun 4, 2024. The latest complaint drugged out employees was resolved on Aug 19, 2013. Food City has an average consumer rating of 1 stars from 207 reviews. Food City has resolved 8 complaints.
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  1. Food City Contacts

  2. Food City phone numbers
    +1 (800) 826-8451
    +1 (800) 826-8451
    Click up if you have successfully reached Food City by calling +1 (800) 826-8451 phone number 0 0 users reported that they have successfully reached Food City by calling +1 (800) 826-8451 phone number Click down if you have unsuccessfully reached Food City by calling +1 (800) 826-8451 phone number 0 0 users reported that they have UNsuccessfully reached Food City by calling +1 (800) 826-8451 phone number
    +1 (276) 623-5100
    +1 (276) 623-5100
    Click up if you have successfully reached Food City by calling +1 (276) 623-5100 phone number 0 0 users reported that they have successfully reached Food City by calling +1 (276) 623-5100 phone number Click down if you have unsuccessfully reached Food City by calling +1 (276) 623-5100 phone number 0 0 users reported that they have UNsuccessfully reached Food City by calling +1 (276) 623-5100 phone number
    Customer Service
  3. Food City emails
  4. Food City address
    396 Towne Center Dr., Abingdon, Virginia, 24210, United States
  5. Food City social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 20, 2024
Food City Category
Food City is ranked 17 among 76 companies in the Food and Grocery Retailers category

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