CarHop Auto Sales & Finance
Reviews and Complaints

I went in with my elderly father who mind u . Is experiencing financial exploitation . And has messed his credit up . He has income

But they still denied him a car saying he needed more income . So I added my self ! And no go? I added my son ! And still a no go ! She must want that company to go out of business! Let alone the advertising is false too ! Then! Waisted my time !

I’m a 4th time buyer at Carhop. It’s not out of desire but necessity. As soon as I’m close to payoff the car breaks down and I can’t afford to fix so the put me in a new one and the cycle repeats.

This time is waaay different.

I have put $3,000 in repairs into this vehicle, had the engine crap out on the coldest day of the year. Got my engine replaced $1200 out of pocket, the rest covered by carhop. I’m told the replacement engine has a warranty. I’m now about 6 months post engine replacement and I get stalled out on the highway and the car is undriveable again. I suspect it needs another engine based on behavior. I call carhop they don’t answer, I leave a message and send an email. I wait till Monday and get a call back from the manager. Explain the situation. He says he’ll call back in 30 mins I don’t hear back at all. I send another email to the previous manager. Turns out they need me to tow it again to the same shop to maybe see if it’s possible to help me. B

Complete crap like just take your car back at this point. It’s not worth $660/month for it to be driven 2 days a week.

My name is Patrick McGuire and we just see Eva over in Maplewood at CarHop for a vehicle I put $350 down and I was made to have that vehicle she showed us to drive and when I took it home and drove it for a while I found out that the motor wasn't mounted the bolts were missing from the arm and also the bolts through the motor we're not in place holding it in it was just kind of cradle rocking and I had called and they said that it will take it up to get looked at while driving it is like putting people at risk and also the radio was not working which controls all electrical things with in the car including alarm and everything else and the the bags on the steering wheel none of it worked because of the radio didn't work I just wanted to change it and they said they were going to sell the car they took it back and I haven't heard a thing I have two different car hops putting things on my credit record which I don't understand I only went to Maplewood thank you for taking the time to read this and be careful from buying vehicles

from them

I went in October 9th and looked at a vehicle, a vehicle which supposedly passed inspections. I figured out that evening that my automatic lights did not work and the next morning I figured out the heater was losing power whenever I was not on the highway/interstate. I took the car straight to Car Hop as soon as they opened. I told them I wanted everything looked at within the week because of Buyers Remorse period. I got it diagnosed that same day by a Garage in Pueblo called Olivers on 7th and Elizabeth. Who sent over a diagnostic. I was told the following day it was a Heater core and Control something. That was causing the heat to not work. According to Car Hop none of this was included on an estimate that was received to Car Hop on the following Wednesday. (Ironically on my 1 week time period) Josh at Car Hop insisted that EVERYTHING would be covered by them because I had brought it in so quickly. Car Hop then ordered 1 part (even after stating that Oliver's sent an estimate of 2000$ for things that "might" fix). The part did not fix the issue. Olivers continued to look through things for another day and found a wiring a problem that fixed my lights and the heater seemed to work for the next day as well. However it quickly started doing the exact same thing and staying warm when I'm going 65+ mph and losing heat as soon as I'm stopped. We let car hop know, there was also a leak (which is what was causing this issue). They insisted we take to another shop that's appointment was a week out from the previous shops. This shop states it is a Water pump and did not even really look into the control issue on the heat, as they are taking things one step at a time. I was assured that because all of these things were waranty issues and I had come in, in less than 24 hours it was not going to cost me a thing. I made the first months payment when I have only been able to drive my car a handful of days — honestly the shops have spent more time with my car in the last month than I have. I am now being told no work will be done until I pay the deductible becuase it's a warranty issue that Josh cannot waive. Even though this is EXACTLY why it was supposed to be covered in the first place. Because it was all warranty issues and it started within 12 hours of me getting the vehicle.

On March 4 2022 went to carhop and put 2,000 down on a jeep commander 2006,by 3/21/22 in was needing to be taken to aamco . We notice there was liquid coming from the exhaust .i was told to take it to ammco because that's tha shop that car hop works with after taken it there i was told it was it was 3,240 to get it fixed, the problems that the diagnostic (150.00) said it had at this time was puddle of coolant under tail pipe, weather stripping missing from both doors passenger side rear door handle broke,{it looked as if it was glued it just fell in}.passenger side mirror broken, key fab broken and only one,poweroutlets missen.Transmission cooler lines removed and replaced .front drivesshaft removed and replaced, Front driveshaft replaced.at exhaust manifold gasket removed and replaced . the exhaust manifold gasket removed and replaced was the only thing carhop . my car was in the shop for 5 weeks wait for car hope to say or do anything ,I am aware that some things just aren't covered ,but i wanted to be detailed ,also at this time i did ask for a refund or maybe get a different car i was littery told no bout every thing. i wan to add that i got a flat around 7/13/22 and was told it was tire rot i don't believe that for a min but with that said there was also no spare tire again i should have looked i guess but i was taken advantage of i feel like carhop knew what this car had wrong with it .it honestly brakes my heart ,i didn't even really bother car hope with that . 7/14/22 the diagnostic Ecm replaced 2,156 something carhop wonted help me with 7/29/22 also in shop i have the troubleshoot paper `.

my jeep around this time started selector for different gears isn't showing right check engine light on stalls found ecm code P1603 Pcm internal ram failure, tcm codes high temp activation ,p0865 line pressure ,p08462C Pressure switch rationality ,p0871 ODswitch,pressure switch tcm power input low, mismatch with skim, various codes in almost all modules need to replace ECM and reset ECM need programed .Was told car hop wont help me with any of it i was told by ammco i had to go get my car cuz they cant just hold it so i when and picked it put and it sits outside my house still today 8/30/22 .around July 30th 2022 the order id [protected] Engine Control module came in mail that was317.95 that was from Car computer Exchange . the thought after mechanic charged me 200.00 for Laber. we went ahead and sent in the old one computer /core with in 7 days so the warrant would be activated. car is still not doing ok trans is overheating, so now i think that my mechanics next move would be to check if it has premature module failure, which is not car computer Exchanges fault .so then we would be required to send my core and the module back and show proof that each of the issues had beam addressed prior to the install. in the meantime carhop said i was aware of them looking for cheaper parts and i was supposed to go get estimate from other car shops and send them in because aamco stopped working with carhop witch im guessing is because they were tired of this happening ,i was not told bout and of it because if i was i would say no im not doing that would be 150 each time i take it in .the was carhop wanted to fix any of it was that that could move back two payments , i was not happy with that its clean that helps me in no ways .so the payment came up and carhop called asking where the payment was i repeated what was said then car hop added that they were waiting of the recite of what was fixed in order to push back payment's nobody told me that cophop payed them self-two times on Aug26th ~ with that said .

We traded in our car that we bought from CarHop. We forgot to get our plates off the car. A couples weeks later we got a Express Toll bill in the mail. It was for the plate that we forgot on the car we traded in. So we called CarHop in Ft Collins where we left the plates. The lady told us that we had to call the toll place and tell them it wasn't our toll bill. She has always been very unprofessional. We just received another bill and I'm not paying for something we didn't do. I'm frustrated that they would not take responsibility for it. We will never buy another car from them. I would not recommend them.

I feel like carhop is about to end my life. Problems occurred exactly 1 week after purchase. I wanted to return the car on the 6th day of the return policy but this fell on a Sunday when carhop is closed . My dealer Thomas of carhop Vallejo California told me no I couldn't return it that following Monday. Which isn't right because that Monday was technically thr 7th day and he still said no returns or refunds. Ever since its 2 problem after another. Every repair shop under warranty has the attitude as if no o e wants to work on a carhop car. Rude mechanics. Carhop offered to pay for the diagnosis. But now im without a car because it was recommended that my car shouldn't be driven. Now in carless. And still paying for it. I can't care for my elderly mother who lives alone In the next town. I can't have my 6 year old daughter because she goes to school across the bridge. So now there's a damper on my relationship with my daughter who needs me. Now she basically has to live with her God parents who take her to school across the bridge in Pinole California. I'm struggling to get to work. I can't take my laundry to the laundry mat. I can't get groceries. Next in going to lose my job and then lose my car because I won't be able to make payments because I can't get to work. I'm going to lose my home and my life because carhop sells poor people broken cars. Thank you carhop for literally ruining my life. I've had my car since the end of March 2021.

These people really ripped me off me hard, sold me a lemon, lasted 6 hours and 30 miles. I called the dealer and told them it was having problems, they told me keep driving. The car broke down and crashed, almost hurt me and called serious damage. The manager "D andrade" only showed interest in my insurance claim number because my insurance offer $5500 blue book value for the car. He tried to sell me another car and told me I would own the balance on the first one. I just received my license plates yesterday, they continue to process registration having knowledge the vehicle in inoperable. I really wish I could tow the car back to their doorstep. Please, whatever you do, do not deal with these charlatans. Everything they say about warranty and guarantee is hyperbolic language to get you to buy crap cars. They are just trying to make a quick buck regardless if someone gets hurt. If someone were to inspect their inventory I guarantee they will find at least half dozen cars with warning lights on dash board.

In less then a three month period my vehicle purchased from carhop in Stockton CA. Was towed to two different repair shops 2 times each per shop. Four times total All for the same reason. All at my expense. I maybe had one fourth of the time from purchase until they stole the car from the shop of actually having the car in my possession and more then half of that the car was nonoperalable. I never received a single piece of paperwork from any of the repairs supposed to have been done . The last trip to the repair shop was Feb 16 2018
I never saw the car again. I have a contract they gave me that isn't even my signature on it. But they have never told me of repossession of my car or that they have my car but found out much later they have had people driving it. DMV is sending me paperwork still. And they have reported to the credit bureau I owe them money they Charged off reflection on my report made my scores drop so low they have tried to still take payments from my bank I have proof and that's just part of the complaint

I just brought an SUV from carhop and there is an extensive amount of issues wrong with it and they won't do anything about it claiming i need to come out of pocket for them to check it out and then maybe it could be covered depending on what it is . They refuse to give me a different car or just take the car back ! I'm so over them the blue book value of this vehicle is about 10, 000 less then what they sold it to me for . Carhop should be [censored] down and sued !

My name is Cynthia Anderson/[protected]. I purchased a car in Aurora Colorado on or about June 2017. At the time Of purchase I gave the company a total of $500.00 and finance information for a 2007 Saturn Vue, 4 wheel drive. At that time we noticed the check engine light consistently remained on and they told us at the Car company to take the car to Auto place (Sheridan auto) "They have to fix it" we did exactly what they said, and we called numerous times. I even called the finance company and told them that the breaks did not work and the air bag is off.. They assured me that this auto repair place they use will fix this car. I believe its called Sheridan Auto repair, but they don't fix anything I watched people who purchased cars from Carhop and get told to go there they get the runaround. I repaired my own breaks, the engine that is covered by warranty is not fixed and the airbag is still broke. This is wrong that the staff at carhop lies and don't honor warranties just to get customers that have no credit or bad credit use them to purchase a car as if its new, and don't honor not one promise or warranty... I cannot wait on my car to get fixed... get me a loaner car and fix my car... Consider this a NOTICE OF INTENT Cynthia Anderson
09/21/2017

in California you can charge 10% interest on a loan. I am being charged 23%intrest on a sup prime car the key is always stuck in the ignition, gas gage doesn't work. I also am being charged double the blue book value of the car.. They need to make a new deal with this lemon of a vehicle. 385 a month is a crime..

They false advertised about how much you need to put down. I had to give up $500.00 for a car that had a bad knocking sound, the sales person claim the noise was from the car being on the lot for so long. The car started to leak coolant & power steering fluids, due to the holes under the car. The repair shop had to get PERMISSION from Car Hop to fix it. I never heard of something like this, basically the car caught on fire and UAC finance WANT me to pay for a car that I DON'T have. The car was towed back to Car Hop. I was SOLD a Lemon.

I am I'm the market for a reasonably priced used car
I talked to a representative from car hop and and
Asked if there was any income requirements. The representative
Told me there were not and they approved ppl on social sexurity
Only making around 600 a month. I took all my information
Into them I make around 800 a month and they
Told me I do not make money. There were other people
There At the same time and they had thhe same problem!

They say whatever they have to to get you there!

I purchased a car Jan, 2014 at the Allentown dealership. I referred another customer to them, who gave my name and never got my $100 referral bonus. When I call the dealership, I get a run around every time. I spoke to UAC about the issue and my account manager, who suddenly isn't my account manager, said he'd follow up on it, of course, he never did. When I made my last payment, I deducted the hundred dollars, UAC called to say if I didn't pay it, they would repo the car. It's bad enough they rip you off with high prices on old cars, mine is a 2000 buick and I'm paying 190 every two weeks on it. A new car would be lower. I called no less than 8 times to get his resolved, yesterday, they just stopped answering their phones. I consider this false advertising, at the very least. This company should be closed down.