CarHop Auto Sales & Finance
Reviews and Complaints

When I moved to Kentucky I had talked to the warranty department to ask how I would get my truck fixed if I needed to in Kentucky odviously if it is broke I can't drive it to Illinois to get repaired they told me to find a licensed shop to do the work where I moved to well the engine light came on had it put on the computer and it comes up cylinder 3 which it means the spark plugs and wires needed to be replaced or the coil possibly the fuel injectors will since the maintenence is my responsibility I replaced the plugs and wires well the light when off then back on it came so I found a shop near my home to fix the problem that is willing to be added to the warranty so I have there information and I have tried to call the warranty office for the past month have been on hold for hours at a time left several messages and I still haven't talked to anyone in that department at all I have also tried to contact the dealer in Joliet, Illinois where I purchased the vehicle from

Always go with your gut...I was skeptical about this dealership since none of the vehicles have prices on them. I told them I had $450 to put on a vehicle and over a month after I started making payments, I received a letter from UAC stating that my contract was incorrect. Everything I paid was added to my downpayment (making it $1000) and I was just starting to pay towards the price/loan of the vehicle. The salesman's signature on my contract looks like toddler's signature & when I questioned him about it, he laughed it off. Finally, the price of the vehicle with the interest..loan...fees..totalled the price of a BRAND NEW CAR! Everytime I make a payment, it seems as if the amount owed never changes! Because I am a praying, believing, GOD fearing woman, I pray that CarHop/UAC stops their deceiful practices and that they will be EXPOSED for preying on hardworking people who just desire to be treated right! I am considering returing this vehicle and just choking up the money spent as a loss.

This dealership uses fraudulent and/or unfair and deceptive trade practices.

Before anyone “bad mouths” me about my credit history as the reason why Car Hop has the right to exhibit less than ethical business transactions….let me say this “my credit number does not matter!”. Right is right and wrong is wrong. No one should be treated as a door mat for unethical business practices.

Should we just start blaming people who may be down on their luck and lose their job making it impossible to pay their bills on time? How about poor or ill people? How about parents who have spent every dime trying to save their child from cancer? Should we just banish them to a dark corner of society so they don’t bother people who are more fortunate? How about the mom who is beaten every day? Should we be blaming her for her bad credit or shattered self-image? Hmm just doesn’t seem right does it? Before you blanket judge people, maybe you should find out the whole story. It will save you from looking like a donkeys butt!
Until you have walked a day in my shoes, you have no right to judge me or tell me I should just take it! Furthermore, you have no idea why I had to go to a subprime dealership/loan option, nor should it matter. Below is a point by point story of events……

Purchased 1999 Chevy Tahoe 05/2010 from Car Hop, Blaine, MN
Since then have been waiting for a title.

Car Hop contacted me in April and May of 2011 regarding the missing title.

Stated there was a discrepancy with the VIN# in the states system and needed to bring it to them to verify.(This was very urgent and requested by the State according to Car Hop). Car Hop mentioned that the state had put a “Flag” on the account and would not release a title to us until that was cleared.

Car Hop set an appt for Friday [protected], 3pm at the St. Paul, MN DMV. I said ok…what could I do?

On my time, I took the Tahoe to the DMV for the verification.
The DMV stated there is/was no “flag” on the Tahoe and in fact they have the correct VIN# on file. They continued to state that there was nothing within the States system that needed to be checked or verified and that it was “all” on Car Hop to take care of any issue preventing a new title to be released.

Called Car Hop (talked with Janelle, Manager at the Blaine car lot where Tahoe was purchased) and made this known to her. She said she would call back.

A week later some man, who offered “no title” called from the main Car Hop office. I can not remember his name (but do have his number) fed me another story. He said that it was STILL a VIN# mix up and that the state doesn’t know their [protected]@$ from a hole in the ground and didn’t want to deal with them again.

He insisted that he knew “other” people that would take care of the title issue.

He tried to explain how some numbers were mixed up between owners from different states and that that is why it is taking so long.(really?)

He wanted to take the Tahoe for a day to Glenco MN where he has “friends” that could get the VIN# mix up straightened out…..I said no you are not taking my truck! He said ok and that he would see what else he could do and call me back.

After talking with him I decided to call the state and ask them about the VIN issue and what should or shouldn’t be done.

I spoke with Shanice. She stated that they never requested that the car be seen to verify the VIN# and that anything that needed to be done was on Car Hops end. I asked just to verify “You never requested that the Tahoe be taken in by me?” She stated “No” and in fact there is no flag on the account. She stated that they are just waiting for the proper forms to be filed so they can release a new title. And as of June 2010 that had not been done.

The “mystery man” never called, so I called him back. I asked what was going to happen and basically he then changed his story. He told me that through the change of owners/purchases there was a VIN# mix up somewhere within that paperwork that needed to be fixed (this made no sense to me). Since the car was purchased from out of state it would take a few more days to work it out, but he guaranteed me that I would have my title in a couple weeks. I said ok…what could I do?

A week later I received a call from Car Hop (Janelle) stating that the St. Paul DMV never faxed the copy of the VIN# verification and they needed to have a copy (not sure why they needed it). Instead of them going to get a copy, they insisted that I drop my copy off to them…I said ok…what could I do?
Janelle stated this would be the last “hoop” I needed to jump through…this was mid-June.

I waited for the title….no title as of today.

I called Janelle Sept 8th letting her know there has been no title sent my way yet. She said she would make some calls and get back to me.

Late afternoon that day she called back stating that since the government shut down, it would take months to get the title.
I expressed my lack of patients at this point.

She stated that the check for the “expedited title” was cashed by the state, but they refused to rush it…so she stated I will just have to wait. I said how long…she didn’t know.

I said, well since you have the cashed check…I want a copy as proof. She said I do not blame you, and that she would call me back tomorrow (Sept 9th).

In the mean time I thought I would purchase a car fax report. It was interesting.

First off…Glenco MN is where Car Hop purchased the Tahoe (Mid-West Auction) so the “out-of-state” explanation doesn’t fly. And it is weird how the “mystery man” wanted to take the Tahoe to Glenco…makes me wonder why?

Before that it was at a Monticello dealer, and before that there are no records. (Not sure if that is normal).

What this did solidify for me is the fact that Car Hop has been feeding me one lie after another, stringing me along….WHY? That is the million dollar question.

So I put another call into the state to verify the information from Janelle was accurate (which I already knew wasn’t)…of course I did find out that it was not.

According to Nick at the St. Paul DMV, there is no record of any request for title transfer from Car Hop, expedited or otherwise. There is no record of any check cashed.

I asked about the timeline due to the government shut down…he stated there was no wait. In fact, if a dealer requested and pays for an expedited title, by law they have 3 days to do so.

This means, if they had done what they told me…I would have had the Tahoe title many times over by now!

He also stated that by law they can not turn away an expedite request. Nor would they cash a check, and then tell the dealership that they are just going to process it in the “normal” fashion.

However, even if it was not expedited, there is no wait time for any title requested through the mail (which is the way Car Hop would have preceded).

I guess the most disturbing information that he told me was that I shouldn’t really be driving the truck. The reason is if I were to get into an accident, since I do not have a title in my name I could never claim the insurance money. If, for some reason it would end up in an impound lot, I could never get it back because I do not have a title in my name.

Basically, I am paying on a truck that I do not have any ownership to!

I thank God that nothing has happened as my children travel in the truck as well!

Janelle called me Friday Sept. 9th, and to my dismay she stated the only person in the entire company that could get me proof of this “check” cashed by the state was out of the office until sometime next week.

At this point I just laughed…I went on to tell her the information that I obtained from Car Fax and the St. Paul DMV and that she had a couple options. I also told her I want a decision by Monday Sept. 12th or option “C” would be taken).
a. Get me the title next week.
b. Return the truck to them and have every payment, down payment, and other expenses be reimbursed.
c. Or, if I didn’t receive any phone call with option a or b, I would put a complaint into the Better Business Bureau, send in my papers from the MN Attorney generals office and start a personal campaign about the crooked nature of Car Hop to every news channel, news paper, cable network…etc…

Janelle said she understood why I was so upset and promised she would call back that day….it is Wednesday Sept 14th…no one has called me back so I am going with option “C”

As of Sept 15th the Better Business Bureau of Minnesota has accepted my complaint Case # [protected] (per Steve F.) and has given Car Hop until Sept 29th to replay with their solution to this title issue.

As of Sept 15th I have sent in my forms to the Minnesota State Attorney General Office as they instructed me to do.

Sept 16th I will be contacting every news organization I can think of along with all newspapers.

If on the 29th of Sept I do not have my title I have an apt with David A. MAHONEY ANDERSON LLC (Business and Internet Law).

Long story short, here is how car hop operates. First like the lady says above. you go in first thing they want to do is get you approved. You don't look at cars or anything they get your credit done. Then with no real explanation they tell you what cars you can choose from. All of these cars will cost you exactly the same. (around 2x blue book value) You can not choose a cheaper car or even a more expensive one and pay the difference, we had about 5 choices.

So we pick one of our 5 choices, looks nice, is clean. I ask about the AC and they tell me it works. I ask if there's any known problems, they assure me its been to the reconditioning center and there are no issues with the vehicle. Well the next day the brakes make a horrible noise in the back, sounds like a dying duck. Car Hop says its not their problem we bought the car. Then March comes it gets a little warm, and i am in the drive thru at a restaurant, its warm...AC only blows hot. Once again not their problem even though he lied to me and said it worked, 2 days later still not even licensed the car, it dies and has to be towed. Fuel pump is out. We have to pay for the tow but the fuel pump is covered. As stated above their policy is to replace your broken part with used parts. (not reconditioned.. USED) A used fuel pump usually doesn't work since used parts come from wrecks, and the fuel pump dies to avoid fires. it took 15 or so calls and over 3 weeks for them to finally decide they would allow the shop to put in a new fuel pump. The mechanic tells us about why used ones don't work and that he had tried 3 before we finally got the new one approved.

And that was the short version.

I have an update for my vehicle that has been giving me problems since I bought it from carhop. My vehicle, which I bought (June 2011) from CarHop in Des Moines, Iowa now has severe internal engine problems. UAC's warranty covers the internal parts of the engine and transmission. My vehicle is still under UAC's warranty. Last week (12th of October 2011) I noticed that the a slight clicking sound had been coming from the engine area, I checked all fluids. All fluids were and are at manufacturer's capacities. The click soon was getting louder and soon turned into a very loud and pronounced clanking noise from inside the engine and would increase as engine rpm's increased. I called the warranty department to ask where I could take my vehicle. I finally was allowed to take the vehicle to the approved shop (13th of October 2011). I did not hear anything from UAC for a full week after dropping my vehicle off. Living in a small community has it's advantages, and by the time I called them (UAC) I was well informed by the mechanic about what was going on. The mechanic informed me that he fears that the piston sleeves are possibly cracked or that a rod had been thrown; and that he would not drive it, he told me that UAC's service manager refused to acknowledge the fact that the vehicle is dangerous to drive. I called UAC to ask what was going on and was told that they did not know (this is after I talked to the mechanic) and they would call me back, they never did (I found I had to call to find anything out). I called again, and I was told there is nothing wrong with my vehicle. That the clancking noise is not a reason to repair the engine; that when it decided to seize/blow up that they would then replace the whole engine. How safe is that?! I would love for the service manager of UAC to drive my vehicle around (or home as the customer service rep wanted me to do), I'll trade him and see how safe he feels about driving it. If any of my family members are hurt in this vehicle because UAC is saving the "bottom dollar" knowing that this and other vehicles are unsafe or mechanically deficient, look for a lawsuit. I am writing a letter to my State's Attorney General to notify him of the dangerous practices of UAC.

This dealership uses fraudulent and/or unfair and deceptive trade practices.

Purchased 1999 Chevy Tahoe 05/2010 from Car Hop, Blaine, MN
Since then have been waiting for a title.

Car Hop contacted me in April and May of 2011 regarding the missing title.

Stated there was a discrepancy with the VIN# in the states system and needed to bring it to them to verify.(This was very urgent and requested by the State according to Car Hop). Car Hop mentioned that the state had put a “Flag” on the account and would not release a title to us until that was cleared.

Car Hop set an appt for Friday [protected], 3pm at the St. Paul, MN DMV. I said ok…what could I do?

On my time, I took the Tahoe to the DMV for the verification.
The DMV stated there is/was no “flag” on the Tahoe and in fact they have the correct VIN# on file. They continued to state that there was nothing within the States system that needed to be checked or verified and that it was “all” on Car Hop to take care of any issue preventing a new title to be released.

Called Car Hop (talked with Janelle, Manager at the Blaine car lot where Tahoe was purchased) and made this known to her. She said she would call back.

A week later some man, who offered “no title” called from the main Car Hop office. I can not remember his name (but do have his number) fed me another story. He said that it was STILL a VIN# mix up and that the state doesn’t know their [protected]@$ from a hole in the ground and didn’t want to deal with them again.

He insisted that he knew “other” people that would take care of the title issue.

He tried to explain how some numbers were mixed up between owners from different states and that that is why it is taking so long.(really?)

He wanted to take the Tahoe for a day to Glenco MN where he has “friends” that could get the VIN# mix up straightened out…..I said no you are not taking my truck! He said ok and that he would see what else he could do and call me back.

After talking with him I decided to call the state and ask them about the VIN issue and what should or shouldn’t be done.

I spoke with Shanice. She stated that they never requested that the car be seen to verify the VIN# and that anything that needed to be done was on Car Hops end. I asked just to verify “You never requested that the Tahoe be taken in by me?” She stated “No” and in fact there is no flag on the account. She stated that they are just waiting for the proper forms to be filed so they can release a new title. And as of June 2010 that had not been done.

The “mystery man” never called, so I called him back. I asked what was going to happen and basically he then changed his story. He told me that through the change of owners/purchases there was a VIN# mix up somewhere within that paperwork that needed to be fixed (this made no sense to me). Since the car was purchased from out of state it would take a few more days to work it out, but he guaranteed me that I would have my title in a couple weeks. I said ok…what could I do?

A week later I received a call from Car Hop (Janelle) stating that the St. Paul DMV never faxed the copy of the VIN# verification and they needed to have a copy (not sure why they needed it). Instead of them going to get a copy, they insisted that I drop my copy off to them…I said ok…what could I do?
Janelle stated this would be the last “hoop” I needed to jump through…this was mid-June.

I waited for the title….no title as of today.

I called Janelle Sept 8th letting her know there has been no title sent my way yet. She said she would make some calls and get back to me.

Late afternoon that day she called back stating that since the government shut down, it would take months to get the title.
I expressed my lack of patients at this point.

She stated that the check for the “expedited title” was cashed by the state, but they refused to rush it…so she stated I will just have to wait. I said how long…she didn’t know.

I said, well since you have the cashed check…I want a copy as proof. She said I do not blame you, and that she would call me back tomorrow (Sept 9th).

In the mean time I thought I would purchase a car fax report. It was interesting.

First off…Glenco MN is where Car Hop purchased the Tahoe (Mid-West Auction) so the “out-of-state” explanation doesn’t fly. And it is weird how the “mystery man” wanted to take the Tahoe to Glenco…makes me wonder why?

Before that it was at a Monticello dealer, and before that there are no records. (Not sure if that is normal).

What this did solidify for me is the fact that Car Hop has been feeding me one lie after another, stringing me along….WHY? That is the million dollar question.

So I put another call into the state to verify the information from Janelle was accurate (which I already knew wasn’t)…of course I did find out that it was not.

According to Nick at the St. Paul DMV, there is no record of any request for title transfer from Car Hop, expedited or otherwise. There is no record of any check cashed.

I asked about the timeline due to the government shut down…he stated there was no wait. In fact, if a dealer requested and pays for an expedited title, by law they have 3 days to do so.

This means, if they had done what they told me…I would have had the Tahoe title many times over by now!

He also stated that by law they can not turn away an expedite request. Nor would they cash a check, and then tell the dealership that they are just going to process it in the “normal” fashion.

However, even if it was not expedited, there is no wait time for any title requested through the mail (which is the way Car Hop would have preceded).

I guess the most disturbing information that he told me was that I shouldn’t really be driving the truck. The reason is if I were to get into an accident, since I do not have a title in my name I could never claim the insurance money. If, for some reason it would end up in an impound lot, I could never get it back because I do not have a title in my name.

Basically, I am paying on a truck that I do not have any ownership to!

I thank God that nothing has happened as my children travel in the truck as well!

Janelle called me Friday Sept. 9th, and to my dismay she stated the only person in the entire company that could get me proof of this “check” cashed by the state was out of the office until sometime next week.

At this point I just laughed…I went on to tell her the information that I obtained from Car Fax and the St. Paul DMV and that she had a couple options. I also told her I want a decision by Monday Sept. 12th or option “C” would be taken).
a. Get me the title next week.
b. Return the truck to them and have every payment, down payment, and other expenses be reimbursed.
c. Or, if I didn’t receive any phone call with option a or b, I would put a complaint into the Better Business Bureau, send in my papers from the MN Attorney generals office and start a personal campaign about the crooked nature of Car Hop to every news channel, news paper, cable network…etc…

Janelle said she understood why I was so upset and promised she would call back that day….it is Wednesday Sept 14th…no one has called me back so I am going with option “C”

As of Sept 15th the Better Business Bureau of Minnesota has accepted my complaint Case # [protected] (per Steve F.) and has given Car Hop until Sept 29th to replay with their solution to this title issue.

As of Sept 15th I have sent in my forms to the Minnesota State Attorney General Office as they instructed me to do.

Sept 16th I will be contacting every news organization I can think of along with all newspapers.

If on the 29th of Sept I do not have my title I have an apt with David A. MAHONEY ANDERSON LLC (Business and Internet Law).

Having poor and non existent credit, after my old car broke down I was desperate for a vehicle so I could get to and from my job. Along came Carhop. I found a 1998 Chev Cavalier, overpriced for the year it was(almost 4 grand) but hey when you are desperate you will take anything. The car needed the ABS breaks looking at. The salesman at Carhop reassured us that after we had purchased said vehicle all we had to do was take it in to their (U.A.C) approved shop. Well after signing on the dotted line, we discover that the brakes would be checked and advised not repaired as promised. So twice it went into shop. After second time the ABS brakes were still giving us grief. To the point where if you need to suddenly stop, well forget it, you are ### out of luck and more than once we have come close to having an accident because of it. Then at work going over a speed bump, the latch for the glove compartment pops open and falls off. So now the glove compartment no longer functions and we have to duct tape it shut.

And lets go to the actual loan itself. We allowed U.A.C. to take the first two payments out of our bank account. We were reassured by the sales agent that it would be no problem making the payments ourselves after that on the dates they were due. What a joke. They gave us so much hassle, but we persevered. So then we thought hey why not just make two payments for the month on the day the first payment of the month was due. You're kidding right? They sent us a nasty notice saying we were behind in our payments. Huh? You got the one payment on time and the second one two weeks early, yet we are behind?

Their customer service is the pits. Their customer service reps are rude and can't be bothered to listen. This is about the WORST company you could ever hope to deal with and my advice to anyone is run run away as fast as you can if you have to deal with Carhop and U.A.C.

I have bad credit and was told by car hop that they finance anyone so I decided to give it a try. I am not real knowledgeable about financing or vehicles. After driving 3 different cars, I liked a 2004 Rendezvous in which they were asking $12, 795 with 121, 600 miles; not knowing much about pricing or vehicles, I thought it was a good deal. When I asked about regular maintenance, they said to get an oil change to be on the safe side, no record as to when it was done last. Five days after I had the car the check engine light came on and they told me to just go to Auto Zone to get it checked. Was told the oil was bad, the battery was going, the right wheel bearing needed to be replaced, and there was an air issue inside the motor-and no owners manual! I recently pulled up the Kelly Blue Book, 4 months after my purchase and the value is at $4500...$9000 less than what I owe and $8200 less than their asking price!
All I can say is NEVER trust a Car Hop, they are thieves!

I went into a car hop dealer ship in april and the car that I purchased was a 2002 chevy impala. The horn did not work and they sent the car too good year and the horn worked all of 2 days. I complained to them about first they said that they would fix the horn then said that thats not covered in the warr. when good year did the horn, the air stop working in july of 2011, carhop said take the car and have them do a test on it. when I went and got my car the guy told me that it was all electric and sent the info too carhop warr. they said that they would fix the horn wich at first would not cover under the warr. they would now fix. but everthinng else I would have to pay, what good is the warrenty. I am going to submit this too the bbb and also the states att. this is a buyer beware

How can Car Hop still be in business. When people are in certain situation we sometime do desperate things. I purchaced a car from Lancaster Tx Car hop. Salesman ROBBIE CALKINS was convincing. All the while they are snakes. I didn't mind the finance charges at this moment i really needed a vehicle. I was finally approved for a 2002 PT Cruiser with 169k on it. The vehicle was 9, 600 when financed 12, 500. I drove the vehicle from there to my home it ran hot. Called the lot back mind you its sat. i got no anwser. Called the warranty dept. they gave me a place to take the car. took the car there and 2weeks pass im calling the shop they saying the warranty dept. sent used bad parts. So i call the UAC they finally oupt me out that contract for another vehicle at the same price and payments which was a total lie. Nothing was to change my went up and i was charged over $1, 000 more on finances. and this vehicle was a 2001 blazer.Since then i have been getting the run a round UAC says call The car lot. The car lot says call UAC. I did get some attention fron a rep. of UAC named CYRUSS thanks for that insite bro. I would still like for my situation to be attended to i would appreciate it is someone from corporate would look into this matter. I don't seem to be getting any where with the reps or salesmen in you guys organization. I will be notifying the BBB on this matter. Especially since the nd vehicle i was so called SUB out of runs terrible. Service engine, brakes, ABS lights are all on. They weren't on when i choose the vehicle. I was told by the same saleman ROBBIE Calkins store manager in Lancaster TX. my payments wouldn't change my finance charges wouldn't change either. That was totally all bull. I would appreciate it if someone would respond to this complaint personally. Contact me Broderick L. Morgan i still have this other tainted vehicle. Don't have any photos only only proof of dishonest salesmen and misguiding of customer service. Whats done in the dark will come to the light. Can't seem to get a call back from the car lot. Doesn't surprise me. Signed Dis Satisfied Customer

Looking for people who have bought car, cars from Car Hop and have had nothing but problems.
I bought a car 10 months ago and have had to put over 2, 000. dollars into it already. Car Hop will rip you off! There cars are pieces of junk and become a money pit.
I'm looking for people with similar experiences with them. They have been kicked out of other states because of their business practices. I'm looking to see what I can do to help other people and possibly get them out of our state, Washington. All story will help.
Look forward in hearing from you out there.

Thank you

Looking for people who have bought cars thru Car Hop. I bought one and have had nothing but problems from day one. I've already have had to put couple of thousand into the car for repairs. Car Hop is a RIP OFF! Do not buy from them. If you do, have your vehicle checked immediately so if there are major problems you can return within the 72 hours you are given.
With my research they have been kicked out of a few states because of their business practices. I'm trying to see what I can do for Washington State but I need help from other to pro sue this.
Please send me a message if you have a story to tell. Every bit helps.

Thank You

In October 2010 I purchased a 2000 Ford Taurus that had a faulty fuel gauge they tried to fix it 3 times then traded me out of it and wrote that my taurus was a repo and sold me a 1997 Dodge Grand Caravan on 10-20-2010 I have only had it 7 months and it starting leaking oil in several places. They say your warranty doesent cover any of that. So it needs $629 worth of work and wont do anything. I have filed a report with the better business bearu and the state attorney general. I have made all my payments Im not behind or delinquent. I would never sign up for auto pay with them its unsafe. I was on it cancelled it paid my April payment in person 4 days early and then on April 5th they tried to take it out of my bank account and Charged me a $15.00 fee for it not going thru then my bank charged me a $35.00 NSF Fee they wouldnt reverse the charges so I had to contact the BBB.org and the State Attorney General for help then they Refunded me the bank fee of $35.00 and Waived the $15.00 fee they charged.I know several people who have bought vehicles there and everyone of them have had major problems with their vehicles. You can check them out on /link removed/ and the www.bbb.org The warranty they give you doesnt cover hardly anything.Its ridiculous how many people bought cars at carhop and everyone I know has had many issues with there vehicles.
The warranty doesnt cover hardly anything

Let me first start with my experience at your Burbank office. I scheduled appointment with an associate named Andrew at 12pm 06/17/2011.  When showing up for the appointment I was approached by Andrew and he kindly explained what your company has to offer. He then walked away and said, "I will be right back". Then as he came out of the office he said, "I'm going to take this guy to the airport I will be right back but she can help you". Pointing to another associate I never meet          
Before. The young lady already had a gentlemen at her desk and had to take care of us at the same time. So as she jumped from desk to desk, she started my wife and I on our applications. 2 hours have gone by and Andrew walks through the door with grocery bags because while we were waiting I guess he decided it would be a good time to shop. He walked in the door and greeted another couple. Then he sits them down and tells them he will help you today. My wife and I then said we had enough and will never step foot in your company again. Just because people are not in the best credit situation does not mean we should be pushed to the side and be mistreated. I will tell all my friends and family members how your establishment functions.

Purchased a 97 Explorer on 10/8; next day I had to take it to the shop for check engine light & coolant leek. CarHop did repair it after having to argue with them about trying to use used parts so I picked up the car after 2 weeks at the shop! Now after putting shocks on the vehicle I found the Ball Joints are in need of replacement; well the warranty they go on about does not cover it so I am screwed out of more money! It is my fault for buying a $1500 car for way too much money just because my credit was rough and now I may have to make it worse by giving the thing back just to avoid being out more money. Whatever you do DO NOT go to CarHop under ANY circumstances!

DO NOT BUY FROM CAR HOP! I have had past credit issues and I was in need of a car; I found Car hop online and was told by them my credit was no issue and I could get in for $500 down. I found what appeared to be a nice 97 Explorer AWD, it had a new inspection sticker and seemed to run fine. I signed the paperwork chatting and being re-assured by the Salesman that they take care of their customers and they have an outstanding warranty; he said the vehicle had just been serviced so there were no worries. Well the Sales guy is full of CRAP, by the time I got home the check engine light had come on and I could smell anti-freeze leaking; I had to ride my Harley into work and when I came home there was a puddle of fluid on the ground! I decided to give the Warranty a chance and took it to an approved shop; the shop is doing it's best but getting approval for the work seems to be a pain in the ###. Just as it was thought everything was a go Car Hop decided a part was TOO expensive and put a halt to the work and is looking for a USED PART! I bought the car on the evening of 10/8 and it is still in the shop as of 10/19; I have told Car Hop if the repair is not allowed to go through by today I don't give a Damn if it goes on my credit they are getting this PIECE OF JUNK BACK!

Long story short, here is how car hop operates. First like the lady says above. you go in first thing they want to do is get you approved. You don't look at cars or anything they get your credit done. Then with no real explanation they tell you what cars you can choose from. All of these cars will cost you exactly the same. (around 2x blue book value) You can not choose a cheaper car or even a more expensive one and pay the difference, we had about 5 choices.

So we pick one of our 5 choices, looks nice, is clean. I ask about the AC and they tell me it works. I ask if there's any known problems, they assure me its been to the reconditioning center and there are no issues with the vehicle. Well the next day the brakes make a horrible noise in the back, sounds like a dying duck. Car Hop says its not their problem we bought the car. Then March comes it gets a little warm, and i am in the drive thru at a restaurant, its warm...AC only blows hot. Once again not their problem even though he lied to me and said it worked, 2 days later still not even licensed the car, it dies and has to be towed. Fuel pump is out. We have to pay for the tow but the fuel pump is covered. As stated above their policy is to replace your broken part with used parts. (not reconditioned.. USED) A used fuel pump usually doesn't work since used parts come from wrecks, and the fuel pump dies to avoid fires. it took 15 or so calls and over 3 weeks for them to finally decide they would allow the shop to put in a new fuel pump. The mechanic tells us about why used ones don't work and that he had tried 3 before we finally got the new one approved.

And that was the short version.

DO NOT BUY FROM CARHOP

I bought a car from Car Hop in MO on St. Charles Rock Road in February. I had no choice but to get a car from them because I had helped someone in my family as a co-signer who screwed my credit up. Long story on that one!

When I got there I test drove 3 cars on their lot and NONE were in reliable condition. So, I decided to wait until they got new cars like they promised by the end of the week. When I went back they probably had 3 new cars but NONE that I was approved for, so they asked me to look at 2 other cars that were in the back of their lot that I didn't see a week before. I test drove them and they both failed to drive such as (battery needed charged/flat tire/car would not run.

So I decided to go back almost a month later. I am a single mother of 2 children and we went without a car for nearly 3 months. Finally in mid February I went back to them because no other car dealers were willing to work with me. I test drove 5 cars they had on their lot and DID NOT LIKE NONE that they were trying to sell me. One car actually died right before I pulled off the lot. So, they sent me in one of their cars to another car hop about 10 miles away and guess what! I'm on the high way with this car they claimed was their best car to another car hop to swap cars if I liked one.. It started over heating and the whole car started to shake. We had to pull over and let the car sit for about 10 minutes. We finally arrived to the other car hop and we told them their car was over heating and the whole car shook - they did nothing!

They sent us on our way to look at cars on their lot and we test drove 4 and they were all about to fall apart. I thought one cars windshield was going to fall in on me because the car was shaking so badly. One of the car doors to one of the cars nearly fell off! It was INSANE!

But like any other desperate person out there in need of a car - I had to have one! We took the junky car we rode in back to car hop on St. Charles Rock road and told them what their car did to us on the highway. They said they would check it out but then before we even left someone started looking at that car and they were trying to sell it to them without even looking at it first!

I came back the next day and found 2 cars that were not there before and asked them to test drive them. They said one didn't even have a title for it yet. So, I test drove one of their cars and seemed to like it! It drove better then any other car they had. After 4 hours of being there and doing all the paper work and watching the video I was finally able to leave with my new car.

I was very excited when I was driving home with my new car. Well that changed in just ONE DAY! The car started acting funny so I took it to my fathers best friend who works on cars and when he looked at the car he said "HONEY, TAKE THIS CAR BACK NOW! AND I MEAN NOW!" So, I did and luckily I was able to swap the car for a different car. I bought a 99 Mercury Cougar that day and it seemed to run great, the a/c and everything seemed to work!

Before I left their town the engine light came on, so I turned around and went back to them and asked them if they could tell me whats wrong with the car. They sent me to auto zone and the guy told me it was just a lose belt and other problems that I knew the warranty didn't cover. So, with my fathers best friend worked at an auto shop I thought I could just take it to him and he would work a deal with me to get it fixed.

I took it to my father's friend and he shook his head and said I don't know where you are buying cars at but if your going to buy cars like this and the other one you bought to me, you outa just buy cars from a junk yard. I become very very upset and he checked out the car and wrote down almost 30 things that was wrong with the car. Me being a single mom and already stressed and tired from looking at their cars I started to cry and he said that he would try and help me out since I am stuck with the car.

I was supposed to bring the car to him on March 3rd. I called UAC and explained there were a lot of problems with the car - they wanted me to drive the car 30 minutes away to one of their shops and there was NO WAY that car would have made it 10 miles. It sat in my drive way since March all the way up until July. They finally agreed with me to find a local shop here in my town that will accept their payment over the phone.

We finally found a auto shop to fix my car and they picked it up on July 2nd and I did not get my car back til Aug 5th. That's how long this Auto shop had my car. Every week they told me something different was wrong. I called car hop 4 times and complained and they told me to call UAC so I did at least 7 times. They only assured me that they will call the shop and find out for themselves what is going on. The shop told me UAC only called them once and that was to ask if they would accept there payment options. ha..

Anyways! I finally get the car back and the day I got it back all the people who worked at this auto shop told me to get rid of that car because I'm always gonna have problems with it. It needs a whole new wiring process and the list grows on! Well, guess where the cars at now? Sitting on the side street of my friends house because its where it broke down. I am paying $350 bucks for a car each month that I have no been able to drive for more then a week! I'm very angry and very tired of dealing with this crappy car they sold me. This place should be SHUT DOWN!

They shouldn't even be a business and yes, I did call UAC the day the car broke down again which was only 4 days after I got the car back from the Auto Shop it was in. And they were so RUDE, they told me that my warranty is no good because I have used it before 18 months and said they have already paid $3, 000 on the car repair which is a total lie because I HAVE A COPY of the repairs. And it's no where NEAR $3, 000. I even asked to speak to their supervisor, they put me on hold and hung up on me! I have called them at least 10 times and every time I ask to speak to the supervisor they hang up on me!

NOW WHAT! Well, nothing.. I am stuck paying on this car for another year and it won't even run AGAIN! This is very very wrong! I was told I can do the Lemon Law but UAC threaten me that they will make sure that they say I am the one who damaged the car when I DIDN'T! So, I have no clue what to do but hire a lawyer as soon as I have the money to hire one.. These people both Car Hop and UAC should be shut down.. They are cruel people running after money from people who can barely save to feed their own mouths. These people are WRONG! Someone needs to point that out and these business need to help people like their Ad's say they do! NOT RIP THEM OFF!

i bought a car from car hop in auburn of wa. in the first year i have to change my car engine and the tramission. now the second tramission stil it not work, and they wont pay for another one. if my car break down i still have to pay for a useless car. when ever i have problem of my act and the car. i would call in to the company of UAC the customer service is very rude, not understand and augreed with me. What kind of customer service augreed with you? one time i have to augreed with them for 2 days just to clear a mistake that they did on my account. PLEASE IF YOU ARE THINKING OF BUY A CAR FROM CARHOP think again! they charge you crazy interest. at First i bought the car it spend to week a the machine place. and when i call in to return 5 day later, they told me you only have 72 hrs to return. With the car sealer knew mention that.