Carolinas Auto Expo
Reviews and Complaints

I bought a 2012 vw tiguan from Carolinas Auto Expo on 07/30. The vehicle started out at $5500 but ended up costing me $7397.57 with a deposit of $3500. The salesman, Rodney, sold me the vehicle late on Thursday night around 9pm. He promised to show me the good terms on the computer screen, but when I checked over my terms on Saturday as I was returning the vehicle with a check engine light, he priced the vehicle higher and gave me 23% interest instead of the 13% he showed me on the screen. I texted him on Saturday, but he didn't respond. I told him in the text that I no longer wanted the vehicle. I spoke to the manager, but he said it was between me and the salesman. I also spoke to the finance company, Professional Finance, but they couldn't help me. I returned the vehicle on Sunday and brought the keys on Tuesday. The salesman said it was after the cool down period and he doesn't have to refund me. Overall, I had a bad experience with Carolinas Auto Expo.

I bought a car from Carolinas Auto Expo on March 17th. But on the same day, it broke down in a place called *** Carolina. I had to pay $350 to tow it to Charlotte *** Carolina. I told them about the issue on Monday, March 21st, but they said they weren't responsible for any problems since it was a used car. I paid an extra $2500 for an extended warranty, and they said they would look at it if I towed it to them. They would fix it if the warranty covered it. But it's already May 3rd, and I still don't have my car. They've been giving me the runaround, and I need help. Last Wednesday, they said they would fix it by Friday, but it's already Tuesday, and I still don't have my car. They're holding my car hostage because of a rental dispute.

I bought a 2014 VW Jetta from Carolinas Auto Expo on June 25 for $7000.00. They said they would process the title and tags within 2-3 weeks, but it's been over 3 months and I still don't have the title. I paid property taxes and got a new temporary tag, but they still can't give me the title. They said the problem is with the New York State DMV because the car was originally titled there. It's frustrating because I paid in full and have all the necessary documentation. I even got repairs done on the car. I hope they can figure it out soon.