CarParts.com
Reviews and Complaints

The pricing was reasonable. The shipping was incredibly fast. And I received notification of the shipment every step of the way and received a notice within minutes of the delivery itself. There was one mixup on parts that was quickly corrected and with all the cleaning that I did, which did take up a lot of time the two correct a parts were delivered just in time. Assembly is complete. Car is back on the road and I will continue to use carparts.com. It's certainly got my sons attention and he to in the future will use carparts.com. Now I am looking at full rear brake replacement. So you will be hearing from me when the weather breaks thank you so much carparts.com John M.P

Overall great experience. Bernard in order intake was great and ensured he understood the exact vehicle and part needed for it. The mirror arrived in good shape. The only minor glitch was arrival time. Initial estimate was Thursday, which had me planning to install on Saturday. Unfortunately it did not arrive until Saturday afternoon, which threw off my plan. Not blaming anyone - just a minor heads-up that some shipments may take longer than original estimate would indicate. Mirror itself seems to be of excellent quality; looking forward to getting it mounted in place of one that is literally held in place with nails and glue. CarParts will be my source for future purchases - thanks!

Ordered a pair of headlight assemblies for 2014 Nissan Altima. Received shipment notification that very afternoon. However, next day I received an email stating that one of the headlights was out of stock and was on backorder. Called CarParts directly and they were very accommodating. Issued RMA for the one headlight that shipped and then transferred me to parts solution expert to identify alternative options for the headlight assemblies. They were slightly more expensive (approx. $12 each) but considering work schedule, I was comfortable with the additional cost. Received headlight assemblies 2 days later. Installation went smoothly and headlights look great! Very pleased and satisfied.

I entered my cc info wrong and order did not go through so I started over and completed the order and got email confirmation. The part arrived quickly and worked perfectly. About 2-3 weeks later a duplicate arrived. CarParts customer service did tell me I'd have to pay shipping but I was adamant that the duplication was not my fault and it took maybe 3 or 4 minutes and the rep agreed to issue a shipping label and cover the shipping. I do think that if the error is the customers it's fair to charge shipping but I have to say that when I made my case they were more than fair with me. This was a 50 pound tow hitch so it was significant. For my experience I'm a fan of CarParts. Best price by far, huge selection and very available customer service with the latitude to work with the customer fairly.

As a new customer, I'm amazed at the volume of parts they carry for my Saturn Vue that's no longer made. I was surprised to find what I needed at a fair price. However, I haven't received the part I ordered yet, despite being told it would be shipped last Friday; it's now Monday evening and the part hasn't even been picked up by FedEx yet. I understand that FedEx has its own problems, so it seems that CarParts needs to use UPS instead. It's useless to tell me the part has been shipped when all that's been accomplished is a shipping label made. I can't put the shipping label on my car! So, CarParts is amazing in what it sells, but their CS and shipping needs to improve or they'll be losing more customers. Having perhaps the best inventory of parts is great-- unless the customers can't get those parts on their car. It's like window shopping!

Two days before Xmas 2021, some creep smashed the driver's side wing mirror on my 2012 Toyota RAV4. To add insult to injury, a local Toyota dealer said that to replace it would require a special order that would cost $275 & I would have to wait a week to get it. SAY WHAT! Feeling grumpy, I decided to look online. A local trustworthy mechanic recommended carparts.com. Says he uses it all the time for hard to find parts. So I gave it a try. I entered my VIN & the website provided the choices they had in stock. WAIT? That was too easy. So I called them to verify the part would be compatible with my car that was made in Canada. They assured me it would. How much? $40. Really? Yes, indeed. And they Fedex it to me the next day. My mechanic installed in 15 minutes. It fit perfectly & works like the original. And I was able to drive to see my mother in the nursing home. So you could say I a fan of carparts.com.

I wish I had checked this website prior to making a purchase, from this

inferior etailer.

I ordered two front headlight replacements for my vehicle. The poorly

packaged box came with only one ! No phone call nor email explaining the

issue. Why do they axe for these data points and not use them ?

I called their 800 number and reached a multi-call center, in Outer Mongolia.

The gal only made excuses for this business, rather than helfing me attain the

other headlight. I wonder if they will adjust the credit card payment ? Yes, they did.

The part made in Formosa, did not fit very well. It should have been a five-minute installation

but took about twenty minutes.

One would think they would be excellent in serving a new customer, but I guess I was wong.

No, sir, it was one and out; as I will no longer be spending my money with these clown

parts guys.

I am going back to Rockauto !

I had a problem with my order number *** from CarParts.com. But I gotta say, they did deliver my part pretty fast and I was able to get it installed without any issues. However, a week later, my coolant light came on and I found out that the new part was leaking. I was pretty upset about it, but I contacted their customer service and they were quick to replace it for me. I got the second one put in and to my surprise, it was leaking in the same spot as the first one. I was really frustrated because changing radiators is not an easy task, you know what I mean?

So, I contacted their customer service again and this time they offered me a full refund as long as I shipped the old one back. The only problem was that I didn't have the box because the first one was returned with the replacement one's box. But, the customer service team contacted me and gave me a full refund anyway. They assured me that they were going to their supplier to find out why I had ended up with two faulty radiators and apologized for the inconvenience. I'm pretty sure they just forgot to put the seal in when assembling it together.

But, I gotta say, CarParts.com takes pride in selling good parts and that's why I like this place. They care about the quality of what they sell and if there is a problem, they fix it. The customer service here went way beyond my expectations to make sure I was happy after my experience.

I use this place a lot and this was the first bad experience I had with getting faulty parts. But, I would still highly recommend this website because the shipping is fast and the parts are affordable. And if you do end up needing customer service, they pride themselves on doing what they can to make it right. They're friendly and easy to work with.

Hope this review helps some people out. Normally, I would give 5 stars for quality, but with the radiator leaking, I can't give it a perfect score. But, overall, I'm still satisfied with my experience with CarParts.com.

CarParts is a store where you can find parts for your car. They can tell you what fits your car and what you can have for your car. I ordered a radar, but they didn't return my money back to my card without making me notice first. They should have given me a call, but they did it on their own and canceled my order out. I don't think that's right. So, if you want something, you better go somewhere else because CarParts has these foreign people that take people's kindness for a weakness. My apartment was stalling me because they shipped to the wrong address. I never got consent for that deal. I just received my money back, but they should have taken that part and made it and said, "Okay, this person always spends money with us." No, they did not do that. So, I'm telling you like this, huh? These people don't give a dog about us, and we're spending our own money to buy our parts. And if they can cancel out our order when we need our parts, then what's the point? When you check any website and the part is there, they come back to you and say the part is out of stock when it was on the website. I ordered a part on August 9th, and now they come back and say, "Oh, they are out of stock," when it was installed. They're taking these parts for themselves, and then the customers have to suffer. Not anytime I have to wait 7 to 10 business days to receive my money back. That's not cool. They don't know when a person needs a part, but not even when they want to come back to me now and tell me, "Oh, I do have another part, it costs $80." So, they want you to spend the money there the way they want you to spend your money. No, you don't do that. I lost a part before I brought more people to their business. I ordered stuff from their business, and they still treated me like s***. I don't think anybody needs to go back to them because they do bad business with these foreign people.

I gotta say, I had a pretty rough experience with CarParts.com. I ordered a drive shaft for my car on June 7th and they charged my card right away for $716.75. I was expecting it to arrive by June 13th at the latest, but when I checked the status on Monday, it still said "processing." So I called them up to see what was going on and they told me to wait 24 hours for a tracking number.

The next day, I got a notification on my phone saying my card had been declined due to insufficient funds. But how could that be? They already took my money last week! So I called them back and they said they never received my payment. But I checked my bank statement and it clearly showed the charge from CarParts.com on June 7th at 4:32pm.

The guy on the phone asked if I had another card he could charge so my order wouldn't get cancelled. I was so mad at this point that I just told him to cancel my order and demanded to know where my $716.75 went. But he had no answers for me and said I couldn't dispute it.

So I hung up and called my bank to confirm that CarParts.com did, in fact, take my money. Then I used their online chat to make sure my order was cancelled. But just when I thought it was all over, I got a text saying my order had been picked up by FedEx and would be delivered on June 20th.

What the heck?! How could they charge me, say my payment didn't go through, and then suddenly my order is on its way? So I called them back and they said they couldn't guarantee cancellation. I couldn't believe how unhelpful and disorganized they were. If I hadn't used a separate account to order from them, they could have charged me twice for $716.75!

Honestly, I wouldn't recommend CarParts.com to anyone. It's just not worth the time, money, or energy.

So, let me tell you about my experience with CarParts (carparts.com). I placed an order on June 17th for a complete brake kit that includes rotors and pads for 1 axle. The total cost of my order was around $93, which included shipping and taxes. The website quoted me for shipping and taxes after I inputted my address. The parts were supposed to arrive on June 19th, and I paid the $93 and got a receipt and order confirmation.

However, on June 18th, I was charged an additional $71 by carparts.com! I was shocked because I only ordered one thing. I didn't receive any receipt for this random additional charge, so I'm left to assume that it has something to do with shipping. Apparently, there's a disclaimer after you purchase an order that says you will be charged for additional shipping if need be. What? So, what was the purpose of giving me a shipping quote? It's not my fault that they split my purchase into two separate orders for shipment when I purchased it as a single kit. They have it marketed as a kit as well.

I'm definitely going to contact my bank once this clears. This company is not worth your time, or the lies. They quote you a price and charge you extra for a shipping choice that they choose. They don't send proper billing receipts, and when you sign up for an account, they don't show your past orders. WOW!

To make matters worse, my "Brake Kit" has turned into two separate shipments that will now arrive on June 20th (Pads) and June 21st (Rotors). How does one "brake kit" turn into two separate shipments? Also, how does arriving by June 19th turn into June 20th and 21st?

And guess what? I looked at my card and now have been charged twice by this company. One time for $93 and another unauthorized charge of $71. WOW! Excuse me? So, I checked my order emails to see what I could have been charged for. I even made an account on their website. Just a heads up that the account actually doesn't track your order history after you sign up as it claims. I have zero order history. The only thing I can think of is that they charged me extra for shipping but sent no receipt of this charge. That has a DISCLAIMER at the bottom of your receipt that basically says that you should be aware that they charge extra when they have to break your shipments up into multiple pieces! I'm flabbergasted!

In conclusion, I do not recommend CarParts (carparts.com) to anyone. They have terrible customer service, and their billing system is a mess. They charge you extra without proper receipts, and their account system doesn't even work. Save yourself the trouble and go somewhere else for your car parts needs.

I had a bit of a rough time dealing with CarParts. I tried calling them up to sort out an issue, but the supervisor I spoke to kept interrupting me and eventually hung up on me. Despite this, I did end up finding the site and recommending it to my niece, who ordered a catalytic converter kit for her 2004 VW Passat V6 2.8L car. The converters were welded to the pipe, which was a nice touch, and they came with 2 o2 sensors. However, we also received a smaller box that included 2 o2 sensors, which I thought was strange. I assumed it was a mistake and used the 2 that came with the converters, only to realize they were for the same side of the car and neither had a notch on the connector. When I opened the small box, I found that it only had one cable with a notch on the connector, but it was only about 2 feet long, which was way too short.

We reached out to the company, but they said their system doesn't allow for an even exchange. Instead, they refunded us $40 so we could buy a new o2 sensor. Unfortunately, the one we bought was also the wrong one. I decided to talk to them again to see if we could get the right one and ensure it, but the guy I spoke to said they didn't have the same brand as the kit one in stock. They had another one that cost $70, and after tax and shipping, it would cost $90. I explained that we were dealing with a bad original order and that he would only shave off $10, so I would still be paying double what they refunded me for. I tried talking to a supervisor, but she kept interrupting me and saying that because it was a different brand, it was a different price. I explained that it had been over a month and that it was only a different brand because they didn't have the same brand in stock and the order had been messed up twice. I could go to AutoZone or O'Riley's and get it for $10 more and have it today. I asked her if there should be some compensation because it wasn't my fault that the order was messed up twice and that they were out of stock of the same brand, but she hung up on me.

In the end, I decided to order the part from one of the two aforementioned businesses. Not only were they going to charge me double, but they were also very rude to me. Prior to speaking to the supervisor, I was on hold for about 20-25 minutes, and there was no communication between the parts specialist and his supervisor. I had to repeat everything, including prior order numbers. In the future, I will avoid this site unless it's absolutely necessary until they fix their customer service and quality control issues. The kit we ordered was KIT1-***-16-A.

These guys are a company that sells car parts and they are located in Asia. Their customer service line connects you to a team of people in the Philippines. The price posted on their website for a pair of Ford Escape sealed headlight assemblies looked great. However, what they shipped me was a pair of broken headlight assemblies that were likely returned items that they simply re-boxed and shipped to me. Not only were they not sealed along the top seems (water will pour in), but more deplorable was that the side mounting tab on the driver's side unit was snapped off and sitting placed neatly on top of the unit when I opened the box. As if whoever fulfilled the order said "oh well, I'll include the broken tab from this defective unit and the poor customer (sucker) can try to super glue it back together". Finally, the halogen bulb socket on the same assembly was detached from the rear casing such that the beam cannot be adjusted nor hold stable when the vehicle is driven down the road. These were definitely defective units returned or rejected that this company intentionally repackaged and shipped to me, knowing that they're never going to accept them back for refund.

When I called the customer service toll-free, I first got Charlotte, followed by Juliette who claimed to be her supervisor, and finally Mr. Ace the Manager of Customer Service, all in the Philippines. They refused to approve a return shipment and refused to refund my credit card. This company is a total scam. They advertise low prices because they ship cheaply made knock-off products from Asia. Often what they ship their customers is the repackaged defective returns of those same cheap products that likely were returned to other Asia suppliers, or even to themselves or a sister company. I've noticed that other websites such as autopartswarehouse.com have the same look and carry the exact same products displayed in the exact same order and prices when you search for them, so stay away from them also. Do not believe their advertised return policy because the truth is that they have none.

The moral of the story is that you get what you pay for. If it sounds too good to be true, it probably is. If you like to hold on to the money that you have, then stay far away from carparts.com, autopartswarehouse.com, and all others that look similar.

I recently ordered a set of mirrors for my Ford F250 from CarParts (carparts.com). Unfortunately, I only received the driver side mirror and not the passenger side. I called customer service on August 4th to inquire about the missing item. The representative told me that I would have to wait about 48 hours while the back office contacted the warehouse to check inventory. Then, I would receive an email notification with a new order number and tracking information for the replacement.

After waiting for 48 hours without any notification, I called back on August 6th to inquire about the status of my replacement mirror. To my dismay, I was told that I would have to wait 1-3 days while the back office contacted the warehouse to check inventory again. I was frustrated and upset as I felt like I was being given the run around. I asked to speak with a supervisor, but my request was refused. After being on hold for an eternity of 1 hour and 35 minutes, I was disconnected.

I immediately called back and spoke to another customer service representative who read my account history. She told me that she could check inventory via her computer and that I would receive notification in 48 hours with a new order number and tracking information. My replacement mirror should arrive 3-5 days after that notification.

As a customer, I was disappointed with the customer service experience. It showed me that this company does not value its customers or our business. The correct way this should have been handled was a replacement part should have been immediately shipped at the time of my first call. Then the "back office" could take their time figuring out the inventories and what happened.

Common sense dictates that only one of two things occurred. Either the warehouse shipped it and FedEx lost it, or the warehouse didn't ship it. In either case, there would be no loss to the company because if FedEx lost it, they could file a claim against FedEx for the lost item or it was never shipped in the first place and that is self-explanatory.

This company has much room for improvement in customer service. I would advise potential customers to heed the warning and choose a company that will value your business.

I was contacted via email by a customer advocate on Sunday, August 8th, who wrote, "Normally we issue a replacement or a refund after 24-48 business hours, but we haven't received any notification if the part was lost in transit nor was not shipped by the warehouse. We would still want to help you get the replacement, but because it's a weekend and we don't have any warehouse available, we will process the replacement on the next business day."

This email came 120 hours after my initial contact with the company. I'm still waiting for this mysterious notification of confirmation of a new order and shipment of a replacement part with tracking number.

I recently bought some SET-REPP ***-6 fuel injectors for my '85 Porsche 911 3.2 ltr from Carparts.com. They were advertised as "OE Replacement" and "Direct Fit," but I found out that they are not true replacement injectors. Let me explain why.

The '85 Porsche 911 comes with low impedance Bosch ***158 injectors that measure 3.1 ohms. The SET-REPP *** injectors are high impedance and measure 15.1 ohms. These two types of injectors are not interchangeable without modifying the ECU/injector drivers. This is because each type of injector requires a specific amp/power/signal to operate correctly and to preserve electrical circuits. You can check out this article for more information: https://www.hotrod.com/articles/hrdp-1211-low-impedance-vs-high-impedance-fuel-injectors/

Moreover, the pindle cups of the SET-REPP injectors are not configured like the stock pindle cups. The discharge plate in the SET-REPP model is recessed within the cup, which has a narrow opening. This narrow opening may cause interference with the injector's spray pattern if the exiting spray of fuel makes contact with the edges of the hole. I planned to test the spray pattern of these injectors, but I tested the ohms beforehand, so I didn't need to go any further. The SET-REPP pindle cup makes the part look similar to the stock part when looking at the injector at a certain angle, which is shown in the product promotion images.

I wrote this same review on Carparts.com's website for this product, but I had trouble uploading low-resolution photos. The photos were not accepted, and my review required confirmation via an email that I never received. This makes me think that Carparts.com doesn't allow customer reviews, even though they imply that they do. Maybe I didn't do the review process correctly, but I doubt it.

If you send an email to Carparts.com, they automatically and instantly reply, but it takes them 2-3 days for a person to respond. This doesn't suggest that the company is interested in quality control before offering car parts. It also doesn't suggest that there is a genuine interface for customers to comment/review the products they sell for the benefit of the company and future customers. Instead, I had to figure out that the parts I bought from Carparts.com were not as advertised. In a nutshell, Carparts.com wasted my time. What about the people who buy these injectors and other parts from Carparts.com that don't have the time or resources to confirm that the part is correct? I'm a disgruntled customer not only for myself but also for the others that this company has the potential to fail. BUYER BEWARE.

Please see the attached photos for reference.

I recently had an experience with carparts.com that left me feeling frustrated and inconvenienced. On September 22nd, I found a radiator on their website that indicated it would be shipped to my home and arrive the next day. Excited to receive my part quickly, I made the purchase and almost immediately received an email confirming my order had been received. Within an hour or so, I received another email that my part was being shipped.

However, my excitement was short-lived when I woke up the next day to an email at 7:01 a.m. indicating a delay in the shipping of my part. It went from receiving it on Monday, September 21st, to Friday, September 25th. Needing the radiator right away, I immediately went on the website and completed a cancellation form. Feeling confident the order would be canceled, I called another parts company who informed me they would deliver the radiator to me by Wednesday, September 23rd.

As of late afternoon on Tuesday, September 22nd, I received an email from carparts.com indicating that my radiator had shipped. I called customer service, but they were closed. So, I opted to use the chat feature. "Bryan" informed me that once a part leaves their facility, it cannot be brought back. As someone who has been a shipping and receiving manager for 8 years in San Bernardino County, California, I know that customers cancel or change their orders frequently. UPS and USPS both have websites where I can intercept a package and have it returned to my warehouse. However, "Sarah" informed me that they did not have that ability.

I asked her if I could receive a return authorization number now in preparation for the part arriving at my doorstep. She said that I would have to wait for the part to be delivered in order to request a return authorization number. And she proceeded to apologize for ANY inconvenience not being able to get a return authorization number has caused me. This is where I lost it.

I mean, sorry to have caused me an inconvenience? This entire ordeal with this company has been an inconvenience. They first identified the part as being available to ship and arrive at my doorstep by Monday, September 21st, which was the first inconvenience. Receiving a second email informing me that there would be a delay on my order until Friday, September 25th, was the second inconvenience. After I submitted the cancel order, I received a third email informing me that the item had already shipped from the warehouse (after I canceled it). This was another inconvenience.

And when I did a "chat" with "Bryan," he informed me that once the item left the warehouse, there was no way of recalling it. As someone who has been a parts manager for the past 8 years, there have been several moments when a customer changed or canceled an order, and I've been able to contact the UPS or USPS HUB and intercept the package. So yes, I'd say this has caused me an inconvenience.

Are all of these inconveniences worth just an apology? I've been a customer service representative for over thirty-five years. One inconvenience for one customer happens. Two inconveniences to the one customer is one too many. Two inconveniences for one customer in a span of two days is a st show. This goes beyond inconveniencing a customer. This is complete carelessness.

Businesses are struggling to remain open during the Covid-19 pandemic. I'm in complete shock over how disarrayed this process has been. I hope that carparts.com takes a closer look at their processes and makes some changes to ensure that their customers don't have to go through what I did.

When I ordered from CarParts, they told me that all the parts were in stock. But the next day, I got a text saying that the rear brake parts weren't available. And those were the parts I really needed. I don't have a lot of time at home because I work on the road. So when the rear brake parts finally arrived at my house, I was already gone for work in Vermont and southern Michigan. I had to go to Florida next. I worked there for 78 days before I could finally work on my wife's car. But when I opened the package, I realized that CarParts had sent me the wrong parts.

I texted the brake parts manufacturer, Power Stop, to find out the right part number. Pedro G. told me what I needed. But CarParts had sent me the wrong diameter rotors and the wrong style. They should have been vented, not solid. How could they be so wrong when they guaranteed that the parts would fit my vehicle? At least they got the brake pads right.

I called CarParts and talked to three representatives, Morey, Jem, and Leslie, on Wednesday morning. I asked about their "guaranteed to fit" policy, but no one could give me an answer. They just kept saying that it was past the 90-day limit. I told them that I had my wife's Explorer up on jack stands in the driveway with over $450 invested in the wrong size and style brake rotors. And I was leaving for work again on Monday. But they just said they were sorry and couldn't do anything. I was running out of time to fix this.

So I ordered the correct parts from Rock Auto on Wednesday at 11:00 am and got them on Friday at 11:00 am. I installed the right parts on Saturday with no problems. At least my wife has her car back for work. But I'm out over $450 for parts I can't use because they don't fit my vehicle.

Then Brooke B. from CarParts contacted me and said she was working on resolving the issue. But then I got another email saying that it was past the 90-day limit and they couldn't do anything. I talked to other people about this, and some said that CarParts should have shipped me the complete order when I had time to work on the vehicle. And others said that 90 days on their shelf or 90 days on my shelf shouldn't make a difference.

I just think that when a car parts distributor says that the parts are "guaranteed to fit your vehicle," they should fit. They shouldn't make false and misleading statements like that. I trusted them, and now I'm out over $450. But I'm grateful to Rock Auto for saving me from having to rent another vehicle for my wife while I'm working in Florida again. And I want to give a shout-out to Pedro G. of Power Stop for giving me the right brake information for my vehicle. His parts are quality.

I'm not disputing that it's been over 90 days. But sometimes there are circumstances beyond your control that need to be taken into consideration. If you work with your customers, it shows that you really care about great customer service. And that's what matters.

Sincerely,
Mark T

I ordered and was charged come to find out the warehouse had none of the part I ordered. They tried to blame fed ex when fed ex had not even recieved the part. Now I am left waiting to see if it comes by weeks en from somewhere else. It's already been a week. Bad service and you should not be charged until it ships ! I will never ever use them again !

Before I ordered a radiator for my Jeep Liberty on 10/21, I called and spoke with a representative and was assured that it would be shipped that day and would arrive before Saturday, 10/24 if ordered that morning. He told me that it would ship from Virginia which would make it a 2 day delivery by ground. I ordered it right away and the payment was processed. The FedEx tracking number stated that the part wasn't shipped until 10/27 and arrived over a week from when I ordered it. I called "customer service" and was treated very poorly. At first, the agent was not willing to get a manager for me. After at least 5 minutes oh me insisting on speaking to a manager, she said that there was none available and she could get a supervisor (who sounded a lot like her). I was told by the "supervisor" that the package was given to FedEx on the 22nd (the day after my order was placed). I was lied to again, FedEx didn't get it until 10/27. I was told that a manager was not going to call me back, that I would have to keep calling to maybe reach one.

This is without a doubt the most bizarre experience I have ever had in business transaction. On their website they displayed Hella halogen headlights. Hella is the oem headlight in BMW, Mercedes, etc.. A German company with a world class reputation. I needed a replacement for one of the Hella lights on my car. From Carparts.com I ordered the 7' H4 halogen headlight under the hella column, the order approximated $55 dollars, a good price. I few days later I recieved a 7' 'delta' brand headlight from a company in California..A good approximation of what I ordered and paid for, but different in appearance, beam dispersion and profile..Why would I want two dissimiar headlights on my classic mercedes ? After rechecking my order, I contacted Carparts.com...the customer rep insisted with the resoluteness of a N. Korean propagandist that I had recieved a genuine Hella product.. She would not be detered in her insistance that they had sent a Hella part...Funny the packaging and product don't say hella anywhere...not to mention country or origin..The Hella product has the distinctive hella logo and 'made in Germany' everywhere.. They 'kindly' were going to 'allow' me to return it with a 15% restocking charge...and I pay shipping. Remember I had the genuine product to compare with ! Heres a quote from a Carparts.com email 'The part number, as you are able to verify is a HELLA part number 01-1149-14. Going further, you are able to return the item for a full refund, as we are not going to have any other HELLA headlamps for your vehicle' This is the reply I recieved when I basicly demanded they send me what I ordered and paid for ! Thats the right part number for the genuine hella product and the delta product I recieved...I checked the hella website and they have nothing called delta. Over 2dozen emails back and forth trying to convince me that up was down and black was white..Remember that customer rep that would'nt let a guy cancel his AOL.?..you get the picture. They kept insisting ceaslessly that I had a genuine Hella product..Why didn't it say Hella ? Fake parts and soviet-era customer service...caveat emptor. I saved every e-mail for posterety...might make a good episode of 'The Twilight Zone'!

I ordered a car part advertised as having a 1 year warranty. The part was defective and lasted only 2 months. When I spoke to live chat representative, he stated I could return the part for a refund ($159.00) but I would have to pay the shipping and an email would be sent to me with instructions on how to make the return. I was not happy about paying the shipping because it was a heavy part and would cost me over $10.00 to ship. After reading the store policy, I see they would also charge me more various fees. I was upset and angry and NEVER RECEIVED THE EMAIL WITH RETURN INSTRUCTIONS. One week later, I spoke again with someone on live chat who informed me that a return was not possible because it has been longer than 30 days and that's their policy. I suppose the 1 year warranty was just a ploy to get someone to buy the product. I have checked into this company and they have an A+ rating with the BBB. Someone there just isn't listening to the complaints apparently. HUGE MISTAKE TO BUY ANY PRODUCT FROM THIS COMPANY! They have back doors and loop holes to cover their ### and drain your wallet!

carparts.com - I was charged for shipping even though on the order form it said free shipping (total amount was more than $39). As a result the amount charged on my credit card was more than the one I agreed upon on the order form. I e-mailed carparts.com but got no answer. A few days later I was informed by my credit card company that fraudulent charges from all over the world appeared on my credit card and as a result it was cancelled. This was a new credit card that I just got. Carparts.com doesn't use paypal so I gave them all my credit card info including the 3 numbers on the back of the card...Big mistake.