Carrefour review: Personal experience the worest ever.

I am writing to formally raise a complaint regarding a distressing and unacceptable experience I had while shopping at one of your Carrefour Egypt stores on March 29th, during the evening hours of the 29th day of Ramadan.

I visited the store with my niece intending to quickly purchase a few items. Although the air conditioning was not functioning, I initially did not mind as I was planning to leave shortly. However, when we reached the checkout area, only two registers were operating despite a large number of customers, resulting in an excessively long queue and no available staff to assist.

What made the situation worse was the complete lack of mobile or internet network coverage inside the store. This forced every customer who wished to pay via card to exit the store with the cashier to complete their payment outside — further delaying the queue for everyone else.

Tensions rose when one frustrated customer began expressing his dissatisfaction. Shockingly, several store employees surrounded him and started yelling and using highly offensive language, in front of women and children — including my niece, who became emotionally distressed and started having a breakdown.

After finally checking out and realizing I had been charged three times for a single item, I approached the cashier who responded rudely and dismissively, directing me to the returns section. I could not pursue the matter further due to the emotional state of my niece and the chaotic environment in the store.

Following the incident, I attempted to resolve the matter through Carrefour’s customer service in Egypt. Unfortunately, this was another deeply frustrating experience. The service agent failed to take sufficient information and did not follow up, as I was promised. Upon calling again, I was met with interruptions and an unhelpful attitude.

This experience has caused both myself and my niece psychological distress, and I believe it is only fair that Carrefour investigates this incident seriously and offers adequate compensation. I expect to be contacted regarding this issue promptly. If not addressed appropriately, I will be escalating this matter to the highest level possible.

Sincerely,