Cedar Point
Reviews and Complaints

We booked a room in Sand Castle Suites. Arrived later as planned. Went to the park and arrived back at our room late. IT WREAKED OF URINE! We isolated the problem to the corner of the room near the left side of the patio door. We complained about it but there was no response. We could not run the a/c because of the very potent smell and had to leave the sliding door open and even had to leave the hall way door open to allow more ventilation. The next morning we had to wait in line to talk to one of the girls at the check in desk to explain that the smell DID NOT ORIGINATE FROM US! When I explained our disappointment with our stay and not asking for anything but to have it cleaned before the next group used the room SHE LOOKED AWAY AND IGNORED US! So we went home vowing to never return. We returned this year not intended to stay over night. This time we were met with a security guard with an attitude. When I dropped my metals and cell phone into the plastic container he immediately grabbed my knife held it up in the air like he just found a trophy and announced to all the people surrounding us that "I HAD A CHOICE"! I COULD TAKE MY KNIFE A BACK TO MY VEHICLE OR HE WAS GOING TO CONFISCATE IT WITH NO RETURN! I am a gray haired 63 year old Caucasian business owner. Not a 25 year old middle eastern terrorist. The knife is a multitool type knife with a less than 3" blade. Lets use some common sense and some discretion. The situation could have been handled politely and professionally not as a sports victory. He found a knife that was purposely set in the container. I was not trying to hide it. I had absolutely no reason to hide it. Situation was handled very improperly and immaturely.

Hi my name is Anthony santiago I visited your park fourth of July and had a incident that I had to leave early to avoid a fight involving a employee my daughter and a few of her friends and my wife was shocked to hear the employee yell at my daughter who has a disability rushing her and yelling at her I told the worker my daughter is disabled and is very emotional when yelled at she was very upset and crying and to avoid any more conflict my wife just said to leave the park I had a complaint made with security but have not heard anything and would like to know whats going on with this situation the employee running the carousel should read the employee hand book or rules or should be punished some way my daughter will never forget that day

I went to cedar point on Monday, June 5, 2017 after 16 years of being away as I now live in Florida. I wanted my children to experience my childhood favorite amusement park. My sisters and their children also went to share in the experience for the first time for our children. Unfortunately it was not as it should have been. It started with a little drizzle yet perfect temperature. But then...The power went out, our personal things were unavailable until someone could manually open up our locker. Some rides were unavailable, they were shut down, some broke down after waiting in line. If that wasn't enough the all day dining bracelet registered as an error from the first attempt and then the entire day. Some staff were polite and kind they said I could go to guest services yet as long as I showed my receipt I should be okay. This seemed acceptable as I wanted my family to be able to enjoy as much time on rides rather than in guest services in the front of the park. Again, unfortunately I couldn't say all the sraff was the same. Even with the receipt, one young lady questioned if the bracelet was from this visit implying that I would cheat to get a free meal?! I was insulted. The fact that we were a group, I had my receipt and she could view the information on the computer... Unacceptable treatment of a customer. At another food station, a young man kept trying to scan the bracelet stating it doesn't work, offering no solution although I explained it kept occuring and I had a receipt to verify the ticket. He finally scanned it. At all of the locations due to this error with my bracelet it caused a delay and inconvenience to my entire families day due to continuous explanation of the error with the all day dining pass, multiple tries of scanning and frustration of it all. Sadly, it was disappointing. I had been building up cedar point in my families minds only to be disappointed with all the mishap of power outage, non working and malfunctioning rides and the treatment due to this error with my all day dining pass. On my way out of the park I went to guest services and spoke with Damien. I felt I should have gotten some type of reimbursement. He gave me half off tickets for this season. Being that I live in Florida, uncertain when we"d be back, that didn't work. I felt I needed to let someone know in hopes that somehow this could be rectified and hopefully treat future customers in a better manner. Thank you in advance for your attention in this matter.

We love this place.. but we had lost a phone on a ride so we try to find someone to help us and the customer service was horrible and we're acting like they were to busy to help us not impressed please share! We were on hold for a hour it's not that we lost the phone it's the point that not one employee actually seemed like they cared. Just pushing us off like they don't hav time for us..

wallet was stolen by one their employees while awaiting a ride, accepted money for rides never run, rude treatment when reporting stolen property, no resolution.