CellHut.com
Reviews and Complaints

Cellhut advertise as if they are selling new equipment. In reality, they sell poorly refurbished phones. The phone I purchased still had the contact list from the prior owner. That one was so badly corroded I returned it immediately, only to have it replace with another piece of junk. Paint peeling, display falling off. I didn't get that one back to them within their 2 week return policy and now I am stuck with it. I strongly advise all to stay clear of this company. Their customer service group is inept and usually unavailable. They seem to be betting on the fact that they can push a large volume of low priced junk onto the public before being nailed.

Internet gangsterism all the way.

Cellhut had a great price on a phone and shipped very quickly. Things went south when the phone was faulty and I needed to exchange the phone. I had to email multiple times to receive an RMA number and their receipt of the phone was never confirmed. I tried to call and email multiple times for the ship date of the replacement phone and finally got a notice saying the phone was "repaired". The phone was rebooting randomly so I doubt it was fixed. No tracking number or mention of the exchange. Then today, a few weeks from sending the phone in, I got a notice saying my money was refunded. That is the positive, the downside is I have been waiting for a working phone now for over a month. Summary - nice prices but poor service.

I had ordered a "NEW" Unlocked Samsung Vibrant and instead received a "used" open box product.

When I called to complain, I had the worst customer service experience ever. The CSR was extremely rude and would not acknowledge their mistake, she just asked me to go to the website and look at the returns policy and return the product.

I returned the product the very next day, following all their instructions and received a signed confirmation from the shipping company saying the product was delivered. I called a couple of days later inquiring about the status of my return and the CSR put me on hold for 15 mins saying she is not able to get the system working, then she asked me to call back after sometime. So, I called 30 mins later and she asked me all about the complaint, the RMA #, etc and then said that she doesn't see the product being received in their system...I told her that I have a signed confirmation from the shipping company, to which she replied that she will follow up with the receiving department and get back to me.

But as expected no one ever called or emailed me. I've emailed them a couple of times without any replies and when I call, no one answers.

Its been more than 15 days since I returned my product and still there is no response from cellhut.

This is a fraud company, who are here just to cheat people.

I've been robbed of $460.00

Please beware and dont ever use this site for ordering any products.

I ordered an ipod charger that never came. When I called to inquire about it, I was told that the order was cancelled, and they had sent me an email (which they hadn't). The person I was talking to was very short and rude with me, and when I tried to ask another question, she hung up on me. I would not recommend buying anything from them.

I ordered a new cell phone them. But what i have got is old non working phone.It never worked, it was not all charging. Returned it and they never paid the money back. called them up, nobody is picking up the phone.Send several emails. No use?
Stay away from them. I lost money and time with them.

I bought an 'unlocked I phone'.Received the phone which was jail broken and was bricked.I asked for a RMA on the next day.They 'declined the RMA request as it won't meet their terms and conditions!' Jesus, they basically sold me a non working phone and wants me to live with it and accept the fact that I was duped of around 500 bucks by these cons.

I purchased a BlackBerry Storm2 9550 supposedly (Unlocked) from this company a couple of weeks ago. I used
my AT&T sim card and it took a while for it to connect to the AT&T network when it finally did it continued to drop connection constantly bearing in mind that there are two other friends using their BB at the
same location as I am and they are able to text make and receive calls using their AT&T sim in their BBs. So I decided to go through the phone and troubleshoot the issue hoping that it could be resovled simply by activating or deactivating a feature. One of the first things that was noticed when trying to make a call was the fact that
my default number is [protected] which is not my number in any shape or form. Further investigation revealed that the number is a locked Voice Mail and Call Back number registered to a Verizon partner in
Texas named Cellco Partnership DBA Verizon (see attachment). As stated before even when everyone else is getting a signal the BB is constantly in the search mode or displays SOS. An email was sent to www.cellhut.com and there was no response from any one from in the company a couple of days passed then I sent another. I currently have in my positions a $429.99 paper weight and based on what I have seen and read on these sites I don't expect to hear a peep out of this company further less my issue being resolved. I have to blame myself since I really needed a new phone in a hurry to keep in conact with my 10 yr daughter and i didnt do the required research. I will stick with site such as Amazon.com from now on NEVER me again...

JOIN CAMPAIGN TO SHUT DOWN CELLHUT.COM

I ordered and paid for Nokia N900 + accessories on 18 May 2010. The phone never arrive. For the first month, Cellhut.com customer service gave me [censor] excuses about the phone being out of stock and new delivery within 1 week. After another month they changed the status of the order from Pending to Canceled. No email expanation, NADA! The next month the [censor] was 10 working days to process the refund. Then 5 more working days. Then could be done in 2 hours. Now they just hang up on me and I am taking up the matter with Nassau District Attorney's office for Internet fraud crime. They are skanky and very very dubious. These robbers must be brought to justice and website down for good.

I ordered a phone from here. I cancelled it within the next day. They said that they would refund my money within 3-5 business days. So I decided to call them. Series of waiting for 30 minutes at least to talk to a representative but the thing is the waiting was no hope. I was connected but they just hang up on me. I had to place a dispute with them and hopefully they will refund my money. I just ope someone would read this before placing an order with them.

DO NOT BUY FROM CELLHUT.COM!

I purchased a phone on February 15, 2010 and had
selected rushed delivery. When I had not received my phone for
several weeks I sent several emails to customer service and never
received a reply.

Through talking with the customer service representative I was able to
have my rushed deliver fee removed from my order status on the cell
hut website but this change never showed up on my bank statement. The
cell hut customer service representative promised the phone would
definitely be at my house by Wednesday, March 10th.

The representative on the phone was very misleading. I called back on
Thursday, March 11th after the phone did not arrive and the
representative said that the phone was on back order for at least 3
weeks and that if I wanted I could cancel the order.

Thus, I told the representative to cancel the order and please refund
my money. My cell hut order status shows that the order was canceled
but it still has me being charged for the phone and the warranty.

DO NOT BUY FROM CELLHUT.COM. What they are doing is a FRAUD. The form of their business is a bait and switch.
I placed an order for a phone. The drop down menu clearly had my mobil carrier on the list.(it had a very long list of carriers at the time) Was promised shipment the same day. (it was indicated that it is available).
In reality it took 2 weeks to get the phone. After charging the battery I realized that the phone is not working with my mobil carrier. I called Cellhut to only find out that during the 2 weeks of waiting to get my phone their web site was updated and according to a new web page my phone only works in Asia.
(out of that long list they had on the day I was placing an order only Asia remained). And they are basically refusing to admit that they changed the web page, making you sound like an idiot. All you get out of representative is that Cellhut is not responsible for anything. I think they made a lot of money sending this e-mails to people during Valentines Day, offering "great savings" on the phones that do not work in US, period.
This company should be prosecuted. This is false advertisement and plain lying to people. Taking their money and not being responsible for anything.
I am surprised that they are not being sued yet. If any attorneys are reading this maybe I is time for a class action law suit.

CellHut is very very worst company. I never see such type of company. They sent the wrong phone which is not charging. I got RMA# number and I returned the item two months back. But till now they didn't refund my amount. Whenever I try to call them it will take almost 30 mins to 45 mins to connect them and every time they say within next 48 hours they will refund the amount. I think there is only one person called MARK in their customer service center. I don't know why they are calling that as customer service center. Always he used to answer the phone. I am sick with their approach. I don't know how can I get that amount?

This Company sucks! I fell victim to this and the worst part of it is that I ordered the a phone for my boss's wife because she is not internet savy and now I'm screwed. She wanted a new phone and I found one on CELLHUT.COM and she wanted it. I ordered it with the company CC and then they decide to say the phone isn't in stock and it will ship out the next day. Next day comes and my order status is still the same. I tried calling and they say the refund has been issued but was over a week ago and still no refund so you know that that was a bunch of you know what. They are a SCAM and I think everyone who has been a victim of these crooks should go to WWW.IFCC.COM and file a complaint with the government after all they are criminals and should be brought to justice.

cell hut is very un professional I have waited in line for an hour and they still did not answer i have sent many emails and no answers i have no idea whats going on with my order they havent shipped and its been more than 10 days. There customer service is the worst i think its all a fake THEY HAVE NO CUSTOMER SERVICE I JUST CALLED THEY SAID THAT THE PHONE wasnt AVAILABLE are you serios couldnt they have told me that the next day of the order and why do they write AVAILABLE if its not this is a pathetic company

hey guys
I have just been another victim of fricking CellHut. They send me a wrong phone, after I called and was assured they had what I needed before they sent it. They didn't even gave me a copy of invoice. When I called them, I think there is only one guy on customer service all the time BTW, he said "our records indicate we sent you what you asked.
I just shiped this wrong phone back to them.
Anychance do you think of me getting a full refund?
And if not, do you think I can request my CC company to claim the amount back?

I bought a phone for a customer contract we have. The customer realized they got the wrong phone and I went to CellHut's return policy where they said to email CustomerService@Cellhut.com to get an RMA number. I did that with no response. I email again a couple of weeks later with no response. I called them on two occasions with waiting time of 20 minutes or longer and I don't have that kind of time so I hung up. I finally got someone the phone 2/09/12 after 20 minutes of waiting and I was told by someone that couldn't speak English that they never got my emails and it was past the return policy so they would not return or refund my money. When I asked her about the long wait time on the phone she has the nerve to say "Sometimes we are too busy to answer the phone" WHAT? I am disputing this charge with my CC company. I have read on other site and here this is a SCAM/FRAUD company. I don't believe they are out of New York and I really don't believe they are in the US. It took them 3 WEEKS to ship a phone what supposed to be expedited. Can anyone say that this phone shipped within the US? NO! They are from another country scamming people out of their money.

Ordered a cell phone from cellhut.com, and by the following day i had 12 e-mails advising that the e-mails did not have enough to identify me. I sent them a second e-mail address and was advised that that was insufficient. I then cancelled my order on july 24th was was the second day after i placed my order on july 23rd. The order was confirmed cancelled on july 24th, but i keep getting e-mails that my order is still opened and that i cannot cancel the transaction. The total amount charged to my credit card was $564.87.

I believe that cellhut has a computer program that does not function.

Manuel

Cellhut has a very restrictive return policy. They shipped a phone that was DOA, and would not take it back because I was beyond the 2 weeks from order date. Given a week to ship, and the fact it was a gift it was not opened immediately the problem was identified after 2 weeks.
This was advertised as a new phone, but the battery, i suspect, was old, as it would not charge at all.
They lure you with low prices but I recommend you do not use this company.

cellhut sold me someones defective returned phone 4/3/2010-with their receipt and a note to them from customer why they were returning phone -- no resolution yet 5/25/2010

I totally agree. They are a rip-off company. Here's my story.

Purchased unlocked Motorola Rizr Z3 from Cellhut.com as a Christmas present. Stopped working a few days after christmas-was not damaged, the screen went white in the middle of a phone call and would not go away.
Asked to return for an exchange.
Said it was past their 14 day return period. The phone box looked like it had already been opened and was a used phone when we received it-should have returned it immediately! Emails to Cellhut went ignored until we filed a complaint with the New York Better Business Bureau, which since Cellhut is NOT a member, they were unable to assist us with any resolution (we just wanted to exchange).
Called Motorola, the phone was made for Singapore and Motorola said I would have to ship it there at my expense for repair (also at my expense).

Overall, a very UNSATISFACTORY shopping experience-this was the exact nightmare you worry about when shopping online with questionable merchants. I would not recommend these shady scammers at Cellhut to my worst enemy!