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CB Internet Providers CenturyLink Internet customer service
CenturyLink

CenturyLink review: Internet customer service

M
Author of the review
1:51 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On May 12, 2023 I chose to switch internet providers from Centurylink to Spectrum, but decided to keep Centurylink for one month overlap in case of a problem with Spectrum. Around June 1 the Centurylink router quit working and I couldn't get it going again. I had technical service scheduled, but cancelled it because I planned to cancel my account at the end of the billing cycle, June 14, 2023. I called Centurylink June 8 to cancel my service at the end of that billing period. I was told that my last payment would be May 15, and that I did not need to return the equipment--that it was mine. Since the equipment wasn't working anyway, I recycled it. I assumed everything was hunky dory. Imagine my surprise when reviewing my July credit card statement I noticed an automatic withdrawal of $50 to Centurylink was taken on July 11, 2023. I called Centurylink on 7/21 and was told the account was closed and a $50 credit would be issued. After a week, no credit was issued so I disputed the charge. Then on August 15, 2023 another $50 was taken by Centurylink. I called Centurylink on 8/21 A.M. and was told I would be credited the $50. Later that afternoon I received a text from Centurylink addressed to another person stating that the technician would be at another address to install my equipment. What? So confused by that text I called Centurylink back and was told the text was an error--ignore it. I was also told that my account had never been closed, and that she was just then closing it. Since then I have been getting a text every day saying "Centurylink Welcome! Please click on the link to set up your Centurylink Account."

Desired outcome: Stop taking automatic payments and issue 2 $50 credits for July and August. Stop sending me welcoming texts every day.

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  1. CenturyLink Contacts

  2. CenturyLink phone numbers
    +1 (800) 244-1111
    +1 (800) 244-1111
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    Headquarters
    +1 (877) 348-9005
    +1 (877) 348-9005
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    Internet Service
    +1 (877) 348-9007
    +1 (877) 348-9007
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    Phone Service
    +1 (866) 314-4148
    +1 (866) 314-4148
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    Prism TV Service
    +1 (866) 963-6665
    +1 (866) 963-6665
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    Ordering Services
    +1 (800) 423-8994
    +1 (800) 423-8994
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    Payment Specialists
    +1 (877) 837-5738
    +1 (877) 837-5738
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    Moving Services or Billing & General Customer Service
    +1 (877) 803-8414
    +1 (877) 803-8414
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    Disconnect or Cancel Services
    +1 (318) 628-7981
    +1 (318) 628-7981
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    Engineering And Technology Management
    +1 (505) 250-4393
    +1 (505) 250-4393
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    Infrastructure Engineering
    +1 (407) 628-6624
    +1 (407) 628-6624
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    Sales Engineering Manager
    8558914083
    8558914083
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    Small Business
    8772990946
    8772990946
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    +1 (800) 603-6000
    +1 (800) 603-6000
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    +1 (888) 320-3452
    +1 (888) 320-3452
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  3. CenturyLink emails
  4. CenturyLink address
    930 15th St. 11th Floor, Denver, Colorado, 80202, United States
  5. CenturyLink social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
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CenturyLink Category
CenturyLink is ranked 13 among 64 companies in the Internet Providers category
#11 Frontier Communications Frontier Communications #12 ViaSat ViaSat #13 CenturyLink CenturyLink #14 TPG au TPG au #15 Tikona Digital Networks Tikona Digital Networks

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