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16/6/2024 Time: 00:30 Good day.
My 2 daughters are currently touring a few countries which included Paris. Their scheduled flight was at 07:15 to Barcelona. Due to no transport being available that early in the morning to arrive in time for their flight they decided to wait at the airport Terminal 2 (B, C & D area). When they arrived at the airport at 23:00 on 15th June, they noticed alot of homeless people sleeping at the airport and who seemed intoxicated. They called us in South Aftica and were so upset and felt unsafe and exposed. The homeless people started to target them because they were alone and female, and tried to take their cooldrinks from them at around 00:30; they started arguing with my 2 daughters. If there weren’t 2 male travellers in their vicinity then, they probably would have been attacked and harmed in no uncertain terms. Which airport do nót have security! This is completely unexceptable of CDG. Your earnest and soonest response to this situation and prevention of future incidents as these are of the utmost importance.
Legal action might be the next step for people exposed to these type of harassment.
Hearing from you soonest.
Kind regards
Desired outcome: Compensation for travel tickets as airport duties paid should provide for a secure environment for travelers, but this experience was highly unsatisfactory.
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That's a tough situation. Your daughters' safety is paramount, and it's unacceptable for an airport to lack adequate security. My advice: escalate this issue directly with airport management and demand a thorough response. If they don't take it seriously, use social media to highlight the incident and put public pressure on them. Airports should be safe environments, and it's crucial to hold them accountable. In the future, always have a backup plan for transport and stay in well-lit, populated areas. Don't let them brush this off—stand firm and make sure your concerns are addressed.
Thank you, I will try and escalate it to airport management. Hopefully they will take this serious.