Charles de Gaulle Airport / Paris Aeroport
Reviews and Complaints

Today, 08/23/22, while checking in for our flight to Zurich, I went through the security checkpoint with my family. My bag was pulled out and searched (no other family members bag was but mine). When they checked it the gentleman pulled out all the clothes, etc. and checked for drugs (I believe) using a scanning divice (do not know why), or whatever he was checking for. After he was done (a while later), he left all the clothes out (that I had neatly packed) laying all over the tray and said "have a good day" (with a smirk on his face). If the security agent (airport employee) took everything out of my bag, the he could have at least tried to put my items back into my bag, or could have at least been friendly. He did not have to smirk at me (like was funny) leaving my stuff in shambles on the tray and telling me to move along. I realize he has a job to do, but a complete lack of customer service.

I arrived at CDG on August 19, 2022 at terminal 3 for a quick stop at the airport before catching a flight on August 20 back to the US.

I was badly treated by an agent of the airport police. Having gone through the passport check without any issues, I was stopped on the way out and asked if I had anything to declare to which I replied that I did not. They proceeded to check my bag and was put through the ringer. The agent was rude and very unprofessional. He kept implying that I had something to hide and that I was smuggling something. After asking me four times if I were sure they can check my bag, to which I replied in the affirmative each time, the agent became more belligerent and started insulting me and was told to shut the [censored] up in english when I told him again that he can check my bag and that I did not understand why he kept asking the same question again and again.

They went through my bag and my briefcase and simply told me I can go after they could not find anything without any apologies or explanations. I have travelled the world and I have never experienced anything like this. I did not want to argue with the agent fearing that I would spend the night in jail but I do want to file a complaint and get his agent reprimanded. I would appreciate any help in going about doing this.

In the security line they stopped us to do extra check for our lugagges which is totally ok with us as we have kids and I was bringing their medicine,

They delayed our bags to check and the guy in front of us was having a lot of perfumes, the security lady took a lot of time convincing him it is not allowed, and I kept asking her or any other one to check our luggage as the boarding already started ( air canada flight August 11, 2022 @9:45 am). She didn’t listen to us and kept laughing with the and convincing him.

Air canada airline sent an agent to check on us, but she couldn’t do anything. We asked another lady as the priority for us as they are closing the gate, no one listened to us as we are not speaking at all.

We missed the plane because of them and costed us ( family of 4) more than $3,200 to book another flight and for a stay at night hotel in the airport.

I was not pleased with the ground handling staff level of professionalism in the boarding process, they called for Business Class passengers to start boarding and at the same time the economy passengers were called, all passengers were squeezed into the bus leaving passengers standing in the aisle of the bus and when disembarkation started all classes were fighting to leave the bus and board.

I have flown with other major airlines and this is not how the boarding process is carried out. Why should I pay for business class fare and receive a [censored]ty service like this. For the record this was MEA flight ME212 from CDG-BEY airport n August 10, 2022, my seat number was 4A.

I do not blame the airlines but I blame the CDG ground handling staff who are not properly trained and have no clue about boarding protocol.

Unfortunately, after reviewing several complaints on this platform (considering Paris CDG doesn’t have an updated complaint form), I also experienced unprofessional and inappropriate behaviors and comments pertaining to a female security personnel. Today (8/3/22) at the Paris CDG airport at Gate K (Terminal 2E) around 20:30pm, I was approached by a female personnel informing me that deodorant also served as a liquid and not a “powder” (as written on the container), which put me over the limit of “liquids” in my ziplock bag. I kindly explained that I was unaware that this counted as a liquid (it is not referenced on the Paris CDG website, nor in the airport) - she immediately dumped out all of my liquids and yelled, “CHOOSE!” Despite all liquids fitting in the ziplock bag (including my deodorant while closing), she told me she had to throw something away. She is as incredibly harsh, rude, and blunt. Similar to other experiences on this platform, when I asked for her name, she flipped her name tag around, shouting, “NEVER ask for my name again! I have no name - I work here!” After being fairly humiliated and yelled at in front of dozens of frustrated customers, I left the situation, trying not to escalate a very inappropriate, disrespectful employee. Clearly I’m not the only one with this experience and am hoping that Paris CDG begins to take this seriously.

We are flying from US to Vienna and had a connecting flight in Paris CDG airport. However, we ended up missing the connecting flight because of the poor, inadequate service at the security checkpoint and passport check. This caused us to lose about 12 hours of our vacation and extend the travel time significantly. We did not even receive any vouchers for food. Most of the checkpoints and passport booths were closed even though there were clearly a large number of passengers to deal with, many of whom ended up missing the flights. Furthermore, the employees repeatedly let passengers cut the lines so while we were missing the flight we had to watch maybe 60 people be let ahead of us. People also cut the lines on their own but the airport employees refused to deal with it even after we told them. The employees were rude and at the security checkpoint they behaved aggressively. When we complained, they kept repeating how it was as not their fault. In summary, this was a very poor experience and we will never fly through Paris again because transfer here apparently takes longer than the initial checking incl transit from hotel in a major US airport. Worst airport I have ever experienced and I have travelled a lot.

26.07.2022 between 1:30 Pm and 3:00 Pm

I am travelling with my sister today and i really have to because i have to run some tests and visit my doctor. I am 7 weeks pregnant with twins . I asked for assistance before i came to the airport and all was fine. When We got to charles de gaulle airport in Paris , we went to the sky priority counter and after checking our tickets the woman there said : you ordered assistance right ? We told her yes. After we finished with our luggage we asked her about where we had to wait for assistance, she replied Oh how did you order your assistance ? Which wad weird. Then she told us to wait in the couch area and the assistance was going to come get us.we waited for like an hour.. my sister went to ask one of the men who were in charge there about the wheelchair.. he literally screamed at her “IM ON THE PHONE WHY CAN’T YOU SEE IM ON THE PHONE” and he really was not holding any phone in sight. So then i went to ask him about the wheelchair he replied: well i think you can walk so the wheelchair will only come 10’mins before your flight i told him i am pregnant with twins . I was bleeding a bit too. He said i do not care what happens to you. Some people cannot walk. I told him what if i miscarry? He said it is not my problem. You can try again another time.

I think this paragraph speaks for itself. I do not even need to comment on the rudeness of the employees here at charles de gaulle airport in Paris.

good afternoon,

my 14 yrs son wastravelling on 03. july 2022. at 20.25h from CDG airport. On the security check point (between 1925 and 20.00) they took him a parfum of 50ml out of his luggage. I understand that he did not pack in plastic bag of 1l but it is a minor traveling alone and this is not acceptable bearing in mind that parfume is eur 80 cost. How can I claim for this loss?

regards Jelena Vukcevic

+[protected]

On 28th of June 2022, at 9.20 am, we had to catch the transition flight to Romania Bucharest. When we tried to reach our gate we encountered a very big line at the passport control. When we asked the lady in charge she said that if we want to reach our gate we have to wait in that very big line, even though I have specified that we were going to lose our flight. Her response was that she is not responsible for this and that if we miss the flight we can just go to the information desk and ask for another ticket. We ended up spending money that wasn't I plan, and also i have lost a day at work, which is not professional.

On June 4th 22 at 8:45 AM. I left my iPhone with my power bank on my flight from Toronto to Paris. I was on the Air Canada flight Ac872-777300ER. iPhone 11 Pro. Color: Gold. Case Floral Model: Serial Number. F17ZN1X6N6XP.

Within 10 minutes of leaving the plane, I realized I had left my phone underneath the food tray. I attempted to return to the plane to get my phone. I was stopped and told I was not allowed to go back. After much pleading, I was told by the people scanning the luggage to go to my connecting flight, and someone will be able to help. For almost 4 hours nobody could help me. I was sent back and forth at the airport. The Paris customer service told me they would get in touch, but they made minimal effort to help.

That same day, I was able to login to my computer and file a missing item claim. I received emails from Air Canada that my items has not been located and that they are still looking for it. I am frustrated and disappointed with Air Canada and the workers at the Paris airport. I believe if swift actions where taken I would have been able to get my phone within that 10 minutes of leaving the plane. I am currently doing volunteer work with UNICEF in the Gambia and desperately need my phone. I am currently experience major set backs in terms of productivity as accessibility as I use my phone for almost everything. Most of the people I asked for help where reluctant and some simply didn't care even with tears in my eyes. Some simply told me they can't speak English and cannot help me.

Travelling from Paris to Australia via Singapour.

We wanted to bring good French wines to friends and family. We mentioned at the counter that were stopping to Singapour buy our final destinatiOn was Brisbane.

Nobody told us that we wouldn’t be able to carry such big amount of alcohol (bought 4 bottles in total) and ended up having more than 200$ worth of wine confiscated and thrown away….

What a waste.

Not professional at all from the duty free s employees

I am asking details to sue the airport of Paris (custom security) for public humiliation, and damage to my musical instrument.

At around 20:00 I went through security for my flight AF984 gate K43.

The officers insisted to touch every part of the instruments (never happened to me in any airport). When I offered I can do it and show them every part they refused and by force flipped the case when it was open, and one of them tried to rip the inside of the case like I'm hiding something there.

I checked the instruments and they where scratched in the wood..

I couldn't go to the police because my flight was in 10 minutes.

I will not let this pass,

I am deeply frustrated and demand a response.

I am contacting my insurance about this.

Also, on my way in the customs and at the gate, I was body checked rigorously and unnecessarily intimately.

We travelled from Charles de Gaulle airport to Luton on 2nd June 2022. We had our 19 year old autistic son with us. We had informed EasyJet that we had a disabled passenger and needed assistance in terms of going through security and pre boarding, the boarding pass noted the disability access. We were able to use the special assistance check in desk.

We asked to use the disability line for security, showing that boarding pass but were sent to the normal line. They then saw our daughter had a knee brace (as she had sprained her knee), so they let us through. We did not need access for her and never would have asked for it. Our autistic son who is in supported living due to the extent of his disability, appeared to have his needs ignored. He really would have struggled with his autism waiting for such a time, which could have caused him to become overwhelmed and have an autistic meltdown. We asked for pre boarding as he finds this keeps him calm, but despite notifying the airline, this request was also ignored. We had special assistance met us at Luton, so the access support was noted by the airport and in place at Luton Airport.

We have flown through a number of airports in both the US and Europe and have always had his needs met. Unfortunately in our experience Charles de Gaulle airport failed significantly to meet the needs of a passenger with a neurological disability.

I was in transit from 2E to 2F on 01/JUN/2022 at 18:15. At the luggage controle, I put my stuff in trays and I was instructed to push those trays forward while the conveyer did not seem to be serving. Rather weird, I thought. The first tray reached the scanner, and I was pushing the second tray just like I was told to do. At that moment, one of the staff members at the security check shouted at me; ‘Madame, arretez-vous!’ Next, I went through the body scanner and a female agent told me to stand there and she checked me roughly. Another agent indicated that I may go. As I was leaving the position, the woman shouted at me saying that I have to stay at that position. A few moments later, the guy who had dismissed me earlier told me to go. As a passenger and a paying customer of the airport facility, I felt insulted and treated disrespectfully. Especially the tone of the voice of the female worker was inappropriate. She must be feeling superior because she is French and I am from Asia.

Passenger, who flew from CDG Paris airport to RIX Riga airport, got into absolutely incredible accident, which nobody from us never had before. One of the employee in the registration table told to the passenger that he need to put his luggage to the check in bags because in his opinion second small backpack cannot be on the board, but according to the Air Baltic rules it is possible if total weight is 8kg and it is fit under size for Air Baltic rules. Employee did not measured or tried to put this bag on scale, he just made decision by just looking on him. When passenger said he has all the electronic in this bag and lithium batteries for electronic, employee said that we need to upgrade his flight to Business Class which coasted us 490 eur and at the end lost bag, because of all the procedure to upgrade ticket 30min before flight. This is not first time CDG employees act not according to the rules.

Passing from terminal 2E to 2F for a connecting flight, I asked the woman working at the security in English if it was necessary to separate liquids as we had already been through security in the previous airport and were taking a connecting flight on the same airline. She began yelling at me and my partner aggressively in French. We were shocked and asked her to not speak to us that way and to please explain in English if there was a problem. Once we passed through, I commented to my partner in Spanish that the security had been very rude and another security guard jumped in front of me to ask what I had said. As if I were not allowed to complain about the treatment in my own language. We asked to speak to the manager about the treatment and he listened non commitally and didn’t respond at all. He didn’t even say anything just nodded and waited for us to leave. Very disconcerting and most unpleasant airport security experience.

Today April 15th at Terminal 2E at the Security point there was a woman with a erratic and aggressive behaviour that I do not understand at 8am. She was pulling ,pushing and moving trays around without any logic confusing everyone as if she was mad. I have place both my hand luggage in one tray and she pushed my tray of the rail and started screaming at me: you only put one bag in a tray. I have placed one bag and got the tray for the other bag and she kept screaming: Move, Move! As if we were cattle at a market. I told her I want to speak to a supervisor and she started laughing. I honestly don't understand this bipolar attitude. I had to go look for a supervisor Richard Hubard who was very confused and told me to write a complain. A supervisor with ZERO leadership skills, zero conflict resolution and who is unable to manage his staff. I am seriously concern with the mental state of the security staff employeed here. They seem poorly trained, unable to manage crowds and stress and aggressive. A disgrace that such low class and uneducated people end up working in airport. They do not represent the airport in a professional manner and they lack basic skills to perform their job up to standards.

My husband and I were traveling from Basel Switzerland with a stop at CDG, at 8:05AM before connecting on to flight 8552 final destination San Francisco CA. on Wed March 23. I am a 77 year old woman who needs wheelchair assistance. We were shuttled into a room with a fellow and 2 wheel chairs. I told him I had to use the rest room, he informed me to wait here someone will be back to pick you up, he then escorted the other wheel chair passenger to the elevator. I tried to get in saying once again I needed a restroom. He loundly rebuked me saying "are you traveling with him?" I said no but I am in distress and must find a restroom. He shut the elevator door on me and disappeared with the other passenger, leaving my husband and I to navigate looking for a rest room in an airport we knew nothing about and with 90 min to catch our connecting flight. A kind AirFrance employee on another floor guided me to a rest room and was so appaled at our treatment she took me to a very angry man in a booth who yelled at her, :"What do you want me to do about it?" By then I was in tears as I had no idea where I was, I was walking with my cane and in severe pain. I have rheumatoid arthritus in both my feet. This kind woman found me a wheel chair and a man pushed me to the gate for the shuttle, but I was told to wait for a private carrier. We now had 20 min til boarding. As we were waiting we saw the man who left me and my husband berated him. "Have you no decency?". His remarks were to ignore me and when I asked to speak to his manager, his manager said If I had staid where they put me, someone would have gotten to me eventually. This was an unbelievable situation to be in and I feel we were treated this way because we were American. How else can you explain the painful neglect and actions of a man employed by your airport to offer guidance and comfort along with the wheelchair? We are not confrontational people and always treat people with kindness and respect. I felt very sad that with the world opening up, this particular airport save for 2 very kind individuals, has lost it moral compass.

I validated my tax refund and checked in to find the tax refund office closed and now I cannot take my cash! I had no prior knowledge about that as no one have told me or a sign at the airport me that shows that the tax refund in cash is no longer an option. I need my money back as soon as possible as it is not my problem that there is literally no sign at the airport that says that cash tax refund office is closed. Also, as an english speaker tourist at the airport who might need help, it is definitely not okay to speak to the customer service and find out no one speaks in english and apparently no one could help me with my problem due to mis-communication.
I need my tax refund back as soon as possible

On Thursday, nov 24, I arrived at terminal 2 around 10 am. There was a lady whose job clearly was to navigate arriving people to the right queue. This lady was short, straight dark hair, shoulder length. After having waited for an hour I asked if I was on the right queue and told her I have a EU passport. She asked to see it, I have it to her and she just walked away. After another 10 min she walked by and I tried to ask her another questions she pretended she didn't see me! Like we are in high school - this is her job! I insisted on asking her a question she finally acknowledged me, I asked her is there one line for everyone and she said "yes" with an such attitude that everyone around me on the queue laughed! I then got out of the queue and asked another person who told me I should not be on that queue at all! I chased after her and told her I want to file a complaint against her. She refused to identify herself, said she didn't have a name! What a rude and unprofessional person! She should be fired immediately! Her job is to navigate people and not to pretend she is the owner of the airport of France! Her colleagues were too protective of her and I couldn't reach the supervisor to complain but they told me her name is Verra. I am disgusted by her rude attitude - she is paid to tell people where to queue and not to walk around pretending she is a supermodel! Which she is very far from! Pathetic