Charles de Gaulle Airport / Paris Aeroport review: Taxi manager and taxi drivers at the airport taxi station

Dear Authorities of Charles de Gaulle Airport,

My name is Marina Petrova, a French resident and holder of a British passport. I am writing to formally lodge a complaint about an incident that occurred on June 30, 2024, at Paris Charles de Gaulle Airport.

On that day, I arrived at the airport on flight AF 7319 from Nice, landing at 15:15. I was accompanied by my husband, who is recovering from an Achilles injury, and two young female friends of our family. We had four pieces of hand luggage and small handbags.

Upon arrival, we proceeded to the taxi station and requested a minivan due to our group size and my husband's specific needs. Despite there being no queue and two available minivans, the lady working as the taxi assistant refused our request in a rude way with her voice raised on me.

When I asked for assistance, she demanded to see my husband's disability card before providing us with a special vehicle. This request was not only unnecessary but also lacked basic compassion and humanity.

When I inquired about her name, she became extremely agitated and started shouting that four people do not constitute a group and insisted we use a normal taxi. I took a screenshot of her to report the incident, which led to male taxi drivers defending her and attempting to seize my phone.

I urge you to review the CCTV footage to corroborate my account. Due to the escalating hostility, my husband had to escort me back inside the terminal, where we subsequently ordered an Uber minivan. This incident left me deeply distraught, and it has taken me six days to compose myself enough to report it formally.

I request a thorough investigation into this matter and appropriate action against the taxi assistant and the drivers involved. The behavior we experienced was completely unprovoked and unacceptable, leaving me in tears and fearing for my safety.

Please respond to this complaint with details of the investigation.

Best regards,

Marina Petrova

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