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1.5 5 Reviews 406 Complaints
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Chaturbate Complaints 406

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A
11:31 am EDT

Chaturbate Performer CuteNataly donation fraud

This performer had a show on May 5th which was stated to collect donations to "help Colombia". She stated she collected over 37, 000 tokens.
On her Twitter account May 6th (twitter.com/cutenataly18) she stated she was handling the donation and would not be performing.
The next day she was online (May 7th) but never published as a photo proof of her distribution of these "donations".

To be legal it is expected that she would publish a public document stating
a) how much money was collected from those tokens
b) how the money was used
c) receipt showing that the full amount was donated if she truly did a donation at all

Desired outcome: Removal of this account due to donation fraud

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5:21 pm EDT
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Chaturbate Not getting tokens after being tipped

Hello.
I just did my first live broadcast and received a 750 and 1000 tip as well as several 100-200 token tips but after closing out and looking at my totals it only has 222. 200 of that was my initial signup. I am wondering why I cannot see all the tokens i earned from chats?

Thank you,
Baseballgirl01 I emailed them but haven't heard anything back

Desired outcome: tokens

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5:52 am EDT

Chaturbate Unethical behaviour

Good day

I went into a private with https://chaturbate.com/roomlogin/sexyyuliia777/

Before we started she said there will be no extra charge for nudity, but once the private started it changed to 80 tokens. I then said that is not what we discussed and she turned the chat into a password chat blocking me out for the 10min she set as a minimum time whilst collecting tokens.

Please refund all my tokens and ban/reprimand her

Regards

Desired outcome: Ban

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9:08 pm EDT

Chaturbate Shadowban you for no reason

Shadowbanning is unethical and cowardly. Imagine filling out forms, making a profile, uploading photos, grooming, shaving and preening for a session... Only to realize that only you can see you. How horribly demoralizing. I can attest that this sort of situation get compounded the more you block their abusive bots from coming into your room. Why? The site has no respect for men or trans models... Only views them as cattle to be herded onto their site, often under the pretense of working for them, so that they can buy things. When they see you aren't buying things they introduce the element of 'agitation'... Make sure your experience is negative as can possibly be so you quickly leave the site and make room for other naïve 'marks'. We see this happening on many sites who neglect to tell us that unless we buy their premium package they will make us absolutely invisible. Yes, I did scroll through the 'tranny' section of Chatrubate twice only to discover I wasn't there at all. Chatrubate has no respect for humans, outside the faithful contingency they cater to (as others have pointed out). I also agree with many reviewers: the site wasn't always like this. I used to go on the site and dance for people for free and had hundreds of followers. When the pandemic hit they mysteriously stopped visiting me at about the same time viewers on my YouTube channel magically lost interest in me. Make no mistake, big tech is corrupt to the core and engaging in highly coercive tactics (i.e. 'mind control') to reach their goals... All at the expense of transparency and basic civil fairness.

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5:39 am EDT
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Chaturbate Will I ever get the money I made!!!

Hello my model name is lucysweet83 I have been receiving wire transfer through payout information I provided on chaturbate as of august2018 with no delay no problems, but I am yet to receive payment for period march 16-31 I cashed out 20000 tokens worth $1000 on 31st march I should have received the wire transfer as of 7-15 april but I haven"t!
I have written several emails to support they say a wire transfer of $955 was sent on 6 th march which I haven"t received they asked for my payout details which I sent but they say I gave out the wrong payout information on the site which is not true I have received several wire transfer since 2018 using the same payout information with no problems the last payment was november 2020
Please help by finding out where the the gap is because its not about "wrong payout information/postal code"my bank account name, swift code, name of the bank, bank account number is very correct and I have not changed my payout information on the site since 2018.

Desired outcome: am a cancer patient short of funds at the moment,i hope this problem gets solved as quickly as possible and does not happen again !

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8:23 pm EDT
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Chaturbate Broadcaster

The broadcaster showed 100 tokens for " lick pussy " which they then stated only in private and didn't do anything. Lezypoy approximately 7 pm Saturday April 17th
Seems if they are going to offer a tip menu they should do what's on the menu or have include " private only " stipulation which I know some broadcasters do. Just don't wanna get ripped on tips

Desired outcome: Refund of my 100 tokens

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Anonymous1225
USA, US
Dec 12, 2021 8:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Can you Please remove user Cuntreeboy68 off of your platform, enough is enough, a group of individuals off his page had my account banned by collectively reporting me and its only fair he also gets taken off, this is a known woman abuser, he is renowned for communicating threats to females, getting them on camera and threatening to send their broadcast galleries to their family members if they dont do as he says, he is also thought to be linked to the death of his neighbour Judy who he abused on camera and slandered for over 4 years, please remove his ability to earn tokens as this is the cusp of the problem as he has a alcohol and drug dependency which you provide him a platform to abuse, he has previously had images of children on his webcam and also continues to slander revealing peoples real names on his broadcast, i will never take my foot off the neck of such women abusers and nor should you, i have emailed you regarding this plenty of times, its time to act and act fairly.

K
K
koko beans
US
Jun 06, 2021 9:54 pm EDT

I recently had a mental breakdown and had mistakenly emailed support for just even a modicum of kindness. Instead, they banned my account, gaslit me about how I could come back.(after waiting almost 2 weeks with no answer, and having to make a new account.)To make matters worse, I am now waiting for the money I earned this pay period to clear into the next, although my direct deposit information is set up and they have files of this on record before banning me, so the 2 week waiting period is just to punish me. I have to now wait a full month before my regular flow of income can be established, for a company I have given 7 years of my life to, since its inception as a company.

This company does not care for its performers at all. It only cares about turning a profit and ignoring all the toxicity that is weighing down their website. If you are a performer, if you only make $3, 000+ a month they will care about you then. But this company does not care for the mental health of its performers at all.

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9:54 pm EDT
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Chaturbate Chaturbate support

Hello sir/Madame I am writing to complain about Chaturbate platform as the way they have treated me is very frustrating and unprofessional to say the least. I was banned suddenly a few years ago as I forgot to log off my camera while just chilling chatting as I lived on one floor then in a small house and had family around quite often. My family members including my younger son who was like seven at the time had walked not my room a few times while I was in the toilet or smoking outside. But this would of been a very quick brief few mins max and I wasn't in my room at the time. Also I explained this to CB and they understood it but banned me all of a sudden without explanation as I came beck using another username as they kept banning me for weird reasons, saying I was asleep or smoking when I wasn't and it became obvious they suddenly banned people for almost no reason as I've emailed them so much and tried to explain and ask why they've taken these extreme actions and they couldn't tell me anything except just ignoring me which is wrong, rude and very unprofessional. I was also scammed on chaturbate like 4-5 years ago by people pretending to be support approaching me in my chat room professionally as Chaturbate Support and they tricked me into taken photos of my passport for photo ID again after I'd done that already, resulting in me being banned for their incompetence and lack of security on site as well as me losing over 600 tokens which CB promised to give back yer they didn't. Chaturbate seems like their operating on a 2 person team support and just treat you as they feel or in the mood and I strongly feel like they are treating me very unfairly, cold and almost prejudice against my age or country I'm born in or my username they making assumptions and really annoying me a lot it's not nice. I really think someone needs to check them out properly because I'm not exaggerating one bit if anything I am keeping this message a bit limited as I know your job is a lot of reading already but they treated me very badly unfairly & almost rudely like I'm not a human being or I've done done thing wrong or criminal on their site but I was actually probably be if their cleanest simple models who just mainly like to chat and watch other performers tip them etc.

Desired outcome: I would like them to apologise for treating me like a creep or criminal and let me back on the site to broadcast earn tokens please.

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4:17 pm EDT

Chaturbate Custom video

I was in a broadcasters room and I tipped 1000 tokens for a custom video and they never made it or sent and I would like to be refunded the tokens or money cause I got ripped off

Desired outcome: I want the money back or tokens

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8:32 pm EDT
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Chaturbate Purchased tokens now ban for no reason

The tokens you have purchased are now available in your account and are ready for use!
Order Details
-------------------------------------------------------------------
Username: _jrewing
Price: $49.99
Account Banned
Status: Basic Member (Upgrade)
You have:
443 Tokens
DID NOTHING TO GET BANNED THEY ARE RIP OFF ARTIST HAVE 443 TOKENS TO USE THEY WONT ANSWER ME OR FIX THE PROBLEM TRIED OUT MY WEBCAM WHICH I HAVE RIGHT TO DO AND THEY BAN ME KNOW WONT RESPOND

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5:46 am EDT
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Chaturbate Webcam model

I chat with many models. Have what I feel are several strong friendships. So used to the models (trans) saying I love you right away. A model who I shared whatsapp with threatened to launch contact some of my FB friends to out me. Basically those close to me know I am attracted to trans women. However some work contacts on FB, I really don't need some crazy person screwing with me because they are insecure. So just wondering what the options are .

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2:51 pm EDT
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Chaturbate will i ever get the money i made?

Hello, my model name sexychristy2017, I have an unfinished $ 253 transfer, I asked you why you are not sending me the transfer, you said that I have to confirm that I am 18 years old, I sent all the pictures with my documents and signature, you told me because after I confirm the data to write to you, I will write to you 10 times and you will not answer me, what can I do next I need your help do not be indifferent and help me please

Desired outcome: I want you to return my money, which belongs to me

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10:38 pm EDT

Chaturbate Private show rip off

Hi, i arranged a private show with sex_tvar_1337 over the weekend, and it wasnt as arranged, but i was locked into 10 minutes, there either needs to be way of exiting when the broadcaster is ripping customers off, or a refund policy. I spent about 200 tokens and i would like to give them to a reputable broadaster.

Desired outcome: token refund

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3:15 am EST

Chaturbate chaturbate girls ripping men off

Bunnyearss

Is going around and ripping men off. She incises you into private show but dosnt want to perform. Instead asking me to take my clothes off.

This is going to get your website a bad name having girls scamming men and ripping them off totally unacceptable. Now i dont what to buy tokens from you as its not worth the risk of being scammed again .

See you issue.

Desired outcome: Warning to Bunnyearss

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3:23 am EST

Chaturbate Payment not arrived

I am new model, and this was my first payment and It has been 7 days after the payment period and i still haven't received my payment. and chaturbate support is not responding to my emails. Can you provide reasons for this and what should i do. Is this a scam or i will ever receive the money that i earned working for hours on the website. I was relying on the payment to pay my bills now i have no idea what should i do.

Desired outcome: To get paid

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4:54 pm EST
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Chaturbate Best suicidal friends: the chaturbate model that provoked me to hurt myself.

Over time, I had become good friends with a model on Charturbate. We would hang out everyday, and confided in one another. I told her about all the very difficult times I had been gone through lately. Among other things, I had gone through a breakup that resulted in me hurting myself. That was the level of trust I had in her. On February 5th, I was having a particularly bad day, and I reached out to my friend for help. I guess I did it the wrong way because it caused her to get very upset. I was already struggling, and her reaction didn't help. I told her the way she was making me feel the exact same way as what my ex did and I couldn't go through that again. She was giving up on me, and worse, she knew what happened the last time I was abandoned by someone. There is no doubt she knew the state of mind I was in.
The next day, I tried over and over to have a real conversation with her (I even tried to take her into private), but she refused. This continued until she made the most inexplicable comment imaginable: BSF - "Best Suicidal Friends." Hearing this from someone I considered to be a good friend pushed me over the edge again. Fortunately this time, I had a moment if clarity before it was too late, but the trauma inflicted remains. Every time I notice she's still being allowed to broadcast, the cycle begins anew. I've lost count of the number of times I've been pushed to the brink because of this.
When I was able, I contacted Chaturbate "support, " and explained what happened. They responded by saying that she had misunderstood something I said. According to them, this misunderstanding made it acceptable to them, as if there are occasions when saying something like that would be appropriate. It's ridiculous, misunderstanding or not. I can't understand the logic of this. What is the point of a l code of conduct if they aren't going to follow it?
Unfortunately, this wasn't the end of it. About two weeks later, on February 18, I sent her a message to through her Only Fans page in which I graciously forgave her, despite never receiving an apology or any acknowledgement of the suffering she caused me. She responded by mocking me, simply repeating the first sentence of my message. I then told her that a real friend doesn't get angry when someone reaches out for help. Her response: "lol." I ask you, does this sound like the behavior of someone that simply misunderstood something? Her mindset and lack of remorse seems clear to me.
When I showed the latest conversation to Chaturbate "support, " they responded by saying that they can't do anything about it because it the most recent comments weren't on their website. This was cowardice. They know full well that the original attack happened on their site. That is the only thing that matters. I simply showed them the other conversation as proof of her intent and her true state of mind during this entire ordeal. If it had been a misunderstanding, she wouldn't have continued to provoke me.
From the beginning of my interaction with them, all Chaturbate "support" has done is to tell me to get help while completely ignoring the actual problem, causing to relive the cycle of trauma over and over again. They haven't even issued the miniscule refund they offered me in the beginning. I am at a complete loss that anyone would consider this acceptable behavior, especially considering what happened. I'm trying very hard to get through this, but Chaturbate "support" has only made things worse.
I do not wish to receive any responses from them. I've already blocked their emails. The last thing I need to hear more of is their robotic patronizing responses that fail to offer any logical reasoning as to why their "code if conduct" doesn't apply in this case. My goal in writing this is simply to let people know the kind of people that work there, as well as the kind of people they protect in lieu of the well-being of their very well paying customers. If they finally decide to do the right thing, that would be a huge relief, but either way, the irreparable damage has been done.

Desired outcome: Removal of the model from their site and, because of the way this was handled, a full refund for every token I gave her.

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6:03 pm EST

Chaturbate Refund every penny past and present

Hi

This company has cloned £1000s of my cards, and I'm not putting up with it, I'd like this sorted plz from 14/1/2000

Username spunk4fatcows

This company has many clone sites likes chaturbatefreecams.com, camvirt.com, diddle. Live, yescams.com, whitehousecams.com, cams. Cambb.net and members. Ucam. Xxx

They all should be closed down by fbi and others

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4:23 am EDT

Chaturbate My money

You allower me to purchaae tokens take my money then remove mem

Desired outcome: My refund

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3:08 am EST

Chaturbate Banned an active account

Hi, is about Keishaspicy24, I upload a new ID on my active account and get banned because they say Im underage. Sure I'm not, I was streaming on that site for a year, just changed address and wanted to out new ID on. So I write many emails the days before and is not possible to get no answer for days and days and not being able to get online. They should do their job good but they didn't even check the account before they ban, being active? Was clear I was the same person, having the same name and CNP. Please help me solve this asap. Ty

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maagda
Bucharest, RO
Jun 20, 2022 9:44 pm EDT
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did you solve the problem? I have the same problem

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9:25 pm EST
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Chaturbate Bullying by other users

The male camming side of Chaturbate needs to be monitored by the company and cleaned up. A group of users parading around in a pack bully other users and make up claims to get moderators or users banned so they can have full influence. On 2/20/21 in couplepartyxxxx room a pack of 7 showed up and everything in the room stopped, tipping, the show, everything. Prior to their arrival it was a blast but once they arrived the screen filled up with make such and such a moderator and ban this user or that one. For these 7 or so this have become common place in a lot of rooms and the new camming boys couldn't figure it out Saturday night. The users are chinko_de_mayo, bossychlck_, ladydanbury, 35reasonswhy, lorenzozurzolo, mariah_scary, saco_river_guy. If they do get silenced they come back with a grey made up name that the name itself attacks the silencer. Somebody needs to start taking this seriously and monitor rooms if you don't believe the images you get before it starts does more damage to camming males, PLEASE!

Desired outcome: This group needs IP Banned so no more harm is done to camming males.

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Update by cb_male_user
Feb 23, 2021 3:38 pm EST

I know several users asked for refunds from Crazy Ticket in that room. Mods tipped for camming males to do shots and they could not stand because they were so drunk and often said they were drunk but had them do CT show. How can they perform physically when they can't even stand? Chinko tried to scam the boys into adding his friends into CT for free but it was a no go. So the other mod bought all them tickets when they all knew better. It was sad.

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B
Banned 7/20
US
Apr 13, 2021 5:36 am EDT

I have reported this in 2019 and 2020 all the time. I was moderator for 50 male rooms and trust me, the ring of EVIL DOERS as I call them are all part of a gay ring of males, wanting to get a newbie's room and get their friends in there for free tickets. They are guided by KCStar who is also - known as many female accounts, Oopsididitagain, and b3000 and wbboss and many others there are 50 at least.

Yes they do tip note to the cammer, badmouthing the mod, and sending screenshots saying the mod is recording and doing all sorts of pm'g, etc.

I was victim of this and got permanently banned from CB in July, 2020, so trust me, I know what you reported. There are so many names Mariah_scary Mariah_ scarry, and pistol, lotsip -they are all men doing this.

They even took my name and made different ways to use it. Yes, adding an extra alpha character.

I passed this complaint on to CB today with a note saying someone else is aware of it also.

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11:55 am EST
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Chaturbate I was booted from a room

I tipped 100 tokens for a flash. He never flashed and left the room. Says he did it and blamed me. Give to much to have it taken. Hav pic of screen. If interested let me know. Want him booted

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Update by Bradymo
Jan 20, 2021 3:08 am EST

If this goes anywhere let me know you have info logging off and going to bed. Weather I chose to stay that’s up to you guys just so done with liars.

Update by Bradymo
Jan 20, 2021 3:06 am EST

I want my 100 tokens given back so they can go to a deserving individual. I’m not going to let this happen again. Will get back what I list. I don’t know who he thinks he is but done being treated like crap. No more.

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About Chaturbate

Chaturbate is an adult website providing live webcam performances by individual webcam models and couples, typically featuring nudity and sexual activity ranging from striptease to explicit acts. The platform allows users to watch performances for free or purchase tokens for tipping and private shows. It offers a variety of categories to cater to different preferences.
How to file a complaint about Chaturbate?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chaturbate. Make it specific and clear, such as "Unauthorized Charges from Chaturbate" or "Poor Customer Service on Chaturbate."

4. Detailing the experience: Describe your experience in detail. Include key areas such as:

  • The nature of the problem with Chaturbate, whether it's about billing, account access, service quality, or any other relevant issue.
  • Specific details about any transactions you had with Chaturbate, including dates, amounts, and the expected service.
  • Steps you have taken to resolve the issue with Chaturbate, including any communication with their customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as financial loss, stress, or time wasted.
This information will help others understand your situation and the severity of the issue.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Chaturbate. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts are correct to avoid any misunderstandings.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Chaturbate on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your account on ComplaintsBoard.com to see if there has been any follow-up or resolution offered by Chaturbate or other community members.

Overview of Chaturbate complaint handling

Chaturbate reviews first appeared on Complaints Board on Jan 30, 2016. The latest review Account banned was posted on Sep 20, 2024. The latest complaint Account ban was resolved on Apr 02, 2024. Chaturbate has an average consumer rating of 2 stars from 411 reviews. Chaturbate has resolved 52 complaints.
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  1. Chaturbate Contacts

  2. Chaturbate phone numbers
    +1 (949) 274-7960
    +1 (949) 274-7960
    Click up if you have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number 3 3 users reported that they have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number Click down if you have unsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number 6 6 users reported that they have UNsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number
  3. Chaturbate emails
  4. Chaturbate address
    23615 El Toro Rd № X344, Lake Forest, California, 92630, United States
  5. Chaturbate social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
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