Chaturbate’s earns a 1.5-star rating from 408 reviews, showing that the majority of users are dissatisfied with experience.
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Multiple purchases declined and terrible customer service
This has happened multiple times: I try to purchase tokens on Chaturbate.com and my card get's declined. Obviously, I contacted the bank, but everything was fine there, as well as with VISA, which means the site had a problem (again, obviously, I had limits and no restrictions to apply). I contacted the support and first got a set of answers stating things I did not need and possibly previously written: whoever answered DID NOT READ my case and just sent a generic email. I kept contacting and had to go through things like me saying "Purchase page says I have all 4 transactions left and I will NOT use Epoch as they are known for scams" and reading the answer "You can try a different transaction method, like Epoch, or wait until tomorrow if you reach your transaction limit" - AND THIS IS REAL! Is all on the emails!
I had this problem multiple times and ONLY Chaturbate.com created this issue with the card. It really seems to me this is forcing this Epoch on customers, or they're just plain bad. Last email I sent I requested (for the 10th time) a real answer towards a solution and got NOTHING - NO ANSWER! As if it wasn't enough no solution, they also ignore customers.
I advise anyone who likes this kind of service to stay AWAY from Chaturbate.com and look for other sites.
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About Chaturbate
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chaturbate. Make it specific and clear, such as "Unauthorized Charges from Chaturbate" or "Poor Customer Service on Chaturbate."
4. Detailing the experience: Describe your experience in detail. Include key areas such as:
- The nature of the problem with Chaturbate, whether it's about billing, account access, service quality, or any other relevant issue.
- Specific details about any transactions you had with Chaturbate, including dates, amounts, and the expected service.
- Steps you have taken to resolve the issue with Chaturbate, including any communication with their customer service.
- The company's response to your attempts to resolve the issue, if applicable.
- The personal impact of the issue, such as financial loss, stress, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Chaturbate. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts are correct to avoid any misunderstandings.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Chaturbate on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your account on ComplaintsBoard.com to see if there has been any follow-up or resolution offered by Chaturbate or other community members.
Overview of Chaturbate complaint handling
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Chaturbate Contacts
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Chaturbate phone numbers+1 (949) 274-7960+1 (949) 274-7960Click up if you have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number 8 8 users reported that they have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number Click down if you have unsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number 12 12 users reported that they have UNsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number
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Chaturbate emailssupport@chaturbate.com100%Confidence score: 100%Support
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Chaturbate address23615 El Toro Rd № X344, Lake Forest, California, 92630, United States
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Chaturbate social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJan 27, 2025 - View all Chaturbate contacts
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altafkhan837692 my user id,
my email sheiksaleemshrief53@gmail.com
You may only broadcast from a private location. Please move to a more private area before you resume broadcasting.
I dont had idea about we cannot live in outside, so please retrive my id, Its been alreay 4 days no one replyed my complain.
Thank you.
My accounts ricobadman and the account karinchik_ was banned by no reason. Please help me! And if i did any mistake i will not do it again! Please have lots of followers and tokens in both!
I dont know what i did wrong!
I dont know what it was but for sure its nothing big! Let me know what it was and i will never do it again! I need help! Please!
This is the second time these criminals have stolen my money so if you want someone to steal you money then go ahead.
I even tiered to talk to customers services but there are still not letting on site or giving me my money back.
These ppl are criminals and should be locked up behind bars.
i have purchased tokens for my self and a friend but the site does will not allow us to tip. When i try to tip it says unable to tip contact support. I have sent a request 3 times with ne response. Chaturbate have not supplied me with a ticket
Hi. So im one of the model in chaturbate. When i open my account its all good its approved but when i do daily pay out they suddenly asked for my identity haha so i submit it but they keep denied it. Tsk
The redlaylla model seduced the underage mamber lorjor calling him my little kitten my little baby I'm shocked I'm seeing this for the first time with her
purchased lots of tokens and after i tip the model i'm watching i get account banned.I want a refund and if not i will take this further.
i would give it no stars if i could.i'm owed over 100 dollars/euros.
It s not ok i have tokens on account and banned me.It not ok
allows men who make sexual comments about babies
allows men to contine to break tos without action
stay away and find another site to use