They charged me money to buy tokens to have private sessions and have a copy of the recording. I have over 10 and I got ripped off by a few broadcasters and contacted support. Instead of researching or using the evidence I provided (screenshots showing no doubt the broadcasters are at fault) they said the broadcasters did nothing wrong and banned my account. After months of fighting we came to an agreement and I was no longer banned. This week I got scammed twice by two different broadcasters. They took my money and didn't provide what I paid for and Immediately blocked my account. So I told support and they went back on our agreement and banned my account despite the evidence I provided showing I was ripped off for my money. They refuse to answer me so I want to be refunded for ALL my private sessions at minimum but deserve more because I got scammed and have the proof. I've lost access to my private session recordings for months and $1000+ all together. And they went back on the agreement we had and I have the emails that show they're wrong doing. These actions date back years but I've been banned since late April/ early May. I can't accept access to my account as a resolution because they showed they will go back on their word and that's why I deserve money for ALL private sessions
Desired outcome: I want to be refunded for all private sessions and $1000 for them going back on our agreement and knowingly ignore their broadcasters scamming me out of my money