Booked three tickets through the company website (Cheapflightsfares.com) and needed to cancel them due to a change in plans. I first tried to cancel the tickets through their website, but it would not let me. The only way for me to cancel the flight was to call customer service. I ended up talking to a rep (I don’t really want to name the person) who appeared to be rather combative (or defensive) when I asked for cancellation and charged me $90 for cancellation fee. When I asked about free cancelation within a twenty-four-hour period, he said that they were travel agency and would need to charge the amount. Again, the rep was argumentative and very defensive (or combative) to the point that I did not want to carry on with the conversation with him anymore and decided to pay $90 cancellation fee to be done with the company.
If you are thinking about using the website (Cheapflightsfares.com) to save a bit of money, think again. You can purchase tickets from many other reliable websites at about the same price without having to go through the hassle of dealing with unreasonable cancellation fees if you ever need to cancel the tickets. I hope this post can save someone from possible headaches and financial loss.
Recommendation: There are many other reliable websites where you can purchase airline tickets. Don't volunteer yourself for headaches.