Nusatrip
Reviews and Complaints

So, I got confirmation from the airlines that they refunded my money to Nusatrip. But guess what? Nusatrip still has my money! I've been trying to talk to their customer service manager Rikky Rizaldi or Farah the Team Lead, but it seems like they're always unavailable. I keep getting the same reply every time I ask about my refund, and the same email response when I try to email them. It's really frustrating and I feel like they don't care about their customers at all. Honestly, I don't think I'll ever use Nusatrip again.

I've been using Nusatrip (nusatrip.com) for years now to book my flights, both domestic and international. I've never had any major issues with the site, but I do think that their customer support team could use some improvement. They need to be more helpful and put in more effort to assist customers with selecting their meal preferences, as this option wasn't showing up on the site for me.

Overall, I've had a positive experience with Nusatrip and would recommend it to others. The site is easy to navigate and the booking process is straightforward. I appreciate that they offer a wide range of flights at competitive prices. However, I do wish that their customer support team was more responsive and helpful when it comes to resolving issues.

Despite this minor issue, I will continue to use Nusatrip for my future travel needs. It's a reliable and convenient platform that has served me well over the years. If you're looking for a simple and hassle-free way to book your flights, I would definitely recommend giving Nusatrip a try.

I wanted to cancel my flight and I went to Nusatrip (nusatrip.com) to do it. They did cancel it for me, but the amount they refunded me was only 3 to 4% of the ticket cost. I was really disappointed and felt like I had been scammed. They said it would take three months for me to get my refund, which is a really long time to wait.

If you need to verify what I'm saying or if you want to help me fix this problem, you can contact me on WhatsApp at ***8725256. I'll give you all the details you need.

Overall, I'm really unhappy with my experience with Nusatrip. I don't think I'll be using their services again in the future.

Hey guys, I gotta tell you about my experience with Nusatrip. I booked a flight through their website and everything seemed fine at first. But then, when I tried to cancel my flight and get a refund, it was a total nightmare. I tried calling their customer service multiple times, but no one ever picked up. And when I finally did get through, they just kept giving me the runaround and never actually refunded my money.

I'm not the only one either. I've seen so many other people online complaining about the same thing. It's like they just take your money and run. It's not right.

So, I'm thinking we should all band together and report this company to the authorities and the newspaper. Maybe if we make enough noise, they'll finally give us our money back. What do you guys think? Do you have any other ideas?

I've been waiting for my refund since June, and it's just ridiculous. I can't believe they're getting away with this. If you're in the same boat as me, feel free to reach out. Maybe we can figure out a way to get our money back together.

My email is ***@yahoo.com. Let's do this!

I had a really bad experience with Nusatrip. When the Covid pandemic hit, all international flights were cancelled and countries went into lockdown. I had booked a flight through Nusatrip and decided to cancel it to make sure I would get a refund. Despite the fact that no airlines were travelling at that time, Nusatrip assured me that I would receive a refund in March 2020. However, it is now February 2021 and I still haven't received my refund.

I have tried calling their hotline numerous times, but all I get is a machine that doesn't allow me to leave a message. When I tried emailing them, I received a stupid autoreply that didn't help me at all. It's really frustrating because I need that money back and I feel like Nusatrip is just ignoring me.

I would never recommend using Nusatrip to anyone. They don't seem to care about their customers and their customer service is terrible. If you want to avoid a headache, I suggest booking your flights through a different website. Don't make the same mistake I did and use Nusatrip. You will regret it!

I had a terrible experience with Nusatrip.com. I strongly advise against booking with them. They have a policy of not providing refunds, even when the airline has issued one. I had to deal with their customer support both via email and phone, and it was a nightmare. The information provided by the customer support person on the phone was completely different from what I was told via email.

I called their helpline in June to inquire about my refund, and the customer support person told me that they had already received it from the airline. However, when I emailed them for an update on the refund status, they kept telling me that they were still checking and couldn't provide me with any details. All they could do was apologize for the inconvenience caused.

It's frustrating to deal with a company that doesn't seem to have their act together. I don't understand why they would hold onto my refund if they already had it. It's not fair to customers who have already paid for their services. I would recommend looking for other options when it comes to booking travel. Nusatrip.com is not worth the hassle.

I recently had an experience with Nusatrip (nusatrip.com) and I have to say, it was not a pleasant one. Their customer service for booking flights is one of the worst I have ever encountered. They seem to say one thing and then when they make a mistake, they blame the customer instead of accepting responsibility for their mistake. It's frustrating to deal with this kind of behavior, especially when you're trying to plan a trip.

What's even worse is that when you request to speak with a manager or supervisor, they say they don't have one or they don't do customer service. This is unacceptable! When a representative makes a mistake, there should be someone available to genuinely help you with your issue. But with Nusatrip, it seems like there's no one to turn to.

Before this bad experience, I thought Nusatrip was worth the discount. But now, I'll just pay the extra money with Traveloka because at least they have some form of customer service and actually help their customers. Nusatrip just blames the customer and no one can help! It's frustrating and disappointing.

I hope that Nusatrip can improve their customer service in the future. It's important to take responsibility for mistakes and to have someone available to help customers when they need it. Until then, I'll be taking my business elsewhere.

I recently used Nusatrip to book return flights for me and my family of three for our December 2021 holiday. Unfortunately, when we arrived at the airport to check in, we were informed that our flight had been cancelled. To our dismay, Nusatrip was unaware of the cancellation until I called them to inquire about the situation. To make matters worse, they were unable to secure an alternative flight for us.

As a result, we were forced to cancel our holiday plans, forfeit the hotel reservation that I had already paid for, and scramble to find alternative accommodation at the last minute. To add insult to injury, the insurance policy that I had purchased from Nusatrip to cover our trip did not cover flight cancellations.

When I contacted Nusatrip for a refund, they informed me that they could only provide me with a refund voucher, which might take months to process. Three months later, I have yet to receive my refund, and calling their customer service line only results in a message stating that the refund is "in progress," with no indication of how long the process will take.

Needless to say, this experience has been incredibly frustrating and disappointing, and it has completely ruined our family holiday. I would caution anyone considering using Nusatrip to book their travel arrangements to proceed with caution and be aware of the potential risks involved.

We recently purchased tickets from Nusatrip for our trip from Maumere to Denpasar and then onward to Jakarta. At first, everything seemed to be going smoothly as we received our e-tickets without any issues. However, being cautious travelers, we decided to check the flight history of our planes as we had heard that some Indonesian flights can be delayed.

To our surprise, we discovered that the departure time we had purchased did not actually exist. The first flight from Maumere was scheduled to depart more than an hour later than our supposed departure time. We immediately contacted Nusatrip to inform them of the mistake, but unfortunately, they were not willing to take any responsibility for the error.

Despite the fact that their mistake would cause us to miss our connecting flight, Nusatrip refused to change our ticket without us paying an additional fee of over IDR 2,000,000. We were extremely disappointed with their lack of accountability and customer service. We explained that it was their mistake that had caused us to miss our connecting flight, but all we received was a generic apology and no solution to our problem.

In the end, we had no choice but to purchase new tickets from another company, which cost us nearly $500. We strongly advise others to avoid using Nusatrip or at the very least, to thoroughly research the company before making any purchases. It is important to be cautious and aware of potential issues, especially when traveling to unfamiliar destinations.

Nusatrip is a booking company that I would not recommend to anyone. My experience with them was terrible. I booked a ticket from KL to Mexico for over 14 million IDR, with a transit in China and Canada. However, I later found out that I needed a Canadian transit visa for the 7-hour transit. I knew I wouldn't have enough time to obtain the visa, so I contacted Nusatrip to ask for a reroute. They said they could reroute the flight without having to transit to Canada or the USA, but I would have to pay an additional 5.8 million IDR. When I asked for a breakdown of the fees, they just said that was the number that came out of their system and it could change anytime. Despite my reservations, I decided to pay the fees, hoping that at least my flight would be rerouted. They confirmed the new ticket and sent it to me with the new route KL - China - Mexico.

However, three days before my flight, I called Nusatrip again for something else, and the operator told me that all flights to Mexico would go via Canada or the USA. I was shocked because they charged me an extra 5.8 million to avoid Canada or the USA because I didn't have enough time to get the transit visa. The new ticket they issued also didn't show that the plane would transit in Canada. They said it was because it was a stopover, and it didn't appear on the ticket. I found them unhelpful, and when I asked them to reroute or refund my money, they said that if I wanted a refund, I would only get 11 million back out of the total 20 million that I paid. They also said I should do it right away because it could change anytime. I was very disappointed with their response, and I regretted using their services.

I have all the email and phone conversation records to prove how unethical and dodgy they are. After checking their credibility from reviews, I found out that they have done even worse things to other people. I would never risk my time and money with Nusatrip again. I advise anyone looking for a booking company to avoid them at all costs.

people. I booked a flight with Nusatrip and they charged me twice for the same ticket. When I tried to contact them, they were unresponsive and didn't help me at all. It was a nightmare trying to get my money back. I would never use this website again and I would advise others to stay away from it.

Nusatrip is a website that claims to offer affordable flights and travel packages. However, my experience with them was far from pleasant. I booked a flight through their website and was charged twice for the same ticket. I was shocked and confused, so I immediately tried to contact their customer service team. However, they were unresponsive and didn't help me at all. I was left feeling frustrated and helpless.

After several attempts to contact them, I finally got a response. However, it was not helpful at all. They told me that they couldn't refund my money and that I would have to contact my bank to dispute the charges. This was a huge inconvenience for me and it took a long time to get my money back.

Overall, my experience with Nusatrip was terrible. I would never recommend this website to anyone. They are dishonest and unresponsive, and they will steal your money if given the chance. If you're looking for affordable travel options, I would suggest looking elsewhere. There are plenty of other websites out there that are more reliable and trustworthy.

So frustrating! I had to call them multiple times before finally getting through to someone. And even then, they were not very helpful. They kept telling me to wait for an email from their payment team, but I never received one. It took almost a week to get my money back. I will never use Nusatrip again.

I can't believe the nerve of Nusatrip! I booked a flight through their website and paid my hard-earned money, only to have the flight cancelled. And what did they do? Refused to give me a refund! Can you believe it?

I mean, seriously, how are the directors of this company not in jail? It's downright criminal to take someone's money and then not provide the service they paid for. I'm beyond frustrated with Nusatrip and their lack of customer service.

I tried to contact them multiple times to resolve the issue, but they were unresponsive and unhelpful. It's like they don't care about their customers at all. I would never recommend this company to anyone and I urge others to stay far away from them.

In conclusion, Nusatrip is a terrible company that doesn't care about their customers. They took my money and refused to give me a refund when my flight was cancelled. I'm extremely disappointed and would never use their services again.

I had a terrible experience with Nusatrip. It was a complete waste of my time. I spent hours trying to purchase an air ticket, only to be told that they couldn't process my payment. Can you believe that? In this day and age, an online travel agency that can't accept foreign credit cards? It's pathetic.

I was really disappointed with the service I received from Nusatrip. I had heard good things about them, but my experience was far from positive. The website was difficult to navigate, and I had trouble finding the information I needed. When I finally found the flight I wanted, I was excited to book it. But then I ran into problems with the payment process.

I tried several times to enter my credit card information, but it kept getting rejected. I contacted customer service for help, but they were no help at all. They just told me that they couldn't accept foreign credit cards. I couldn't believe it. How can an online travel agency not accept foreign credit cards? It's ridiculous.

Overall, I would not recommend Nusatrip to anyone. Their service is terrible, and their website is difficult to use. If you're looking for a reliable online travel agency, look elsewhere. Don't waste your time with Nusatrip.