CheapOair
Reviews and Complaints

Iam Dayr Canadian citizen booked The Emartes airline connecting another emartes airline from yyz Toronto Canada to HGA East Africa. My booking no [protected]. Went my destination safely on 3rd to 5th October 2021. My return Ticket suppose to be On 5th December 2021. And then the connection flight (fly Dubai) suspended its routes and banned for month I was calling customer service to change my the route because there another emartes flight called Al Arabia and other 3 flights working regularly in that country through Dubai. Now I am stuck has no flight return . Every day calling customer service nothing will change. Just a lie. I will lost my job. I will miss my appointment doctor, every thing all other travels deal with other agencies except cheapoair solved immediately the problem get a month ago their flight change for no cost immediately. The customer service call no is useless and wasting your time sometimes waiting 3 hrs.
What I need now is at least I need another route or connection flight. Although Iam broke but I can service for another 14 days. Or 20 days. They promised me to get another suitable route . But still waiting for return ticket. I will remind the cheapoair company put yourself in a father stuck in remote country in Africa. Losing his job.

I want to cancel my trip made with cheapoair to fly spirit from BWI to Las vegas, and I want a refund.

Ive couldnt get thru on the first number and was given another number to call which i did. after holding for an hour, I was cut off and a recording said the number cannot be completed as dialed. I had to listen to the same obnoxious and untrue recording over and over. . I never want to deal with this company again. I'm cancelling the credit card I took out when i booked the flight and disputing the charges because this company is terrible. There's no way to chat as stated in the recording, and the website is not world renowned at all. There's no email either.

It was bad enough to pay almost $500 for RT flights with very long layovers on both ways from BWI to Las vegas and returning, but now I find out that I will be responsible for paying additional fees of about $100 for bags either a carryon or checked and if I want both carryon and checked, that cost doubles. This company is unprofessional and sketchy and I have no idea how they can operate as they are.

I requested a refund on March 23, 2021 in the amount of 114.80. I have been bounced around like a ping pong ball. I have been told one lie after the other., I was told they had to wait for the refund from Frontier and to call back in 14 days. I was referred to the Frontier who stated payment comes from Cheap OAir. I have dates, times and personnel that I have spoken with from March 23, 2021 until present day, Nov. 28, 2021. The refund is for 114.80. I have spent hours on this matter trying to get my refund. Wait time is long just to speak with someone in the various departments.

On January 24th 2019, We booked our flight from Canada to Manila Philippines (round trip) But because of Covid-19, Airlines Cancelled
our flights and issued a future travel credit valid for 1 year (1/24/2020)
from the date ticket was issued. But because of Covid-19 Travel
is still restricted I called Cheapoair costumer service on December
16, 2020 to extend my travel credit validity then the next day I received
an email that my travel credit has been extended for another year and
is valid till January 24th, 2022. But on November 25, 2022 after a week
of discussion with my wife we decided to take a risk even though Covid-19
is still very much around because we don't want to loose our travel credit
I called Cheapoair to rebooked our flight and use our Travel credit which
will expired on January 24th, 2022 but they told me that my travel credit
has expired and cant longer used it. I was so mad and confused because the record i have (email they sent me) I can use my travel credit to rebooked my flight on or before January 24th, 2022. Where did my
money goes?

Booking # [protected]
We booked a flight from Canada to India (roundtrip) and had to cancel due ot covid rule change of rules stating getting a covid test needed from last boarding place. When requesting to cancel inspite of taking an insurance, they denied. Submitted whole load of documents still denied. Credited with a condition of using the same flight saying credit valid till 2023 but sent an email saying 2022. If we had not checked they would not have corrected had to call another 2-3 times to rectify it.
Then while trying to rebook the flight had to force travel plans to meet the same flight conditions to use the credit after waiting on line for 30 mins the agent told we will need to book a transit visa which upon checking was false info.

On nov 12 we booked a round trip american airlines trip for us from la guardia airport to miamileaving n. Y 2pm. Returning from miami to n. Y nov21 7pm. Both trips were a disaster. U changed our return trip on nov.21 to frontier airlines. On both trips we said our seats must be together due to mr. Arken being 85yrs of age and a disabled army veteran. I shara pena is mr arken's nurse and I must administer medications to him on the trip. U seperated us putting me in the front of plane and mr arken in middle of plane. He got up from his seat and fell and hit his head hard. On return trip u changed our flight to the disastorous frontier air lines. They sat on the runnway for 2hrs and do not even have a blanket for mr arken who was very cold if we do not hear from u immiediately we are taking this story to the daily news & n.Y. Post. N.Y. Mr arken's son who is a negligence attorney will then bring a lawsuit against cheap o air. My phone # is [protected]. Mr arken's info is donald arken 125 10 queens b;lvd, apt. 1804 kew gardens, ny [protected]

Hi,

I talked to Alexander from CheapoAir. He told me that the maximum charges (including fees and difference) would be $15 to $250. Now, I want to reschedule return flight from Ahmedabad to Toronto (connecting - New Delhi) from 31st December, 2021 to 11th February, 2021. And now, they told me $890 for difference. When I asked them to check call history they always say their supervisor will callback in an hour. But I didn't receive callback. I am going contact OOP and to file legal complaint against ChepO AIr for fraudulent (Falseful) information. Booking # [protected] Thank you

I booked a flight for me and my wife to visit my son, due to 90 year old mother getting an illness, we had to cancel our trip. Cheapoair was not understanding, gave us a run around by telling us we had to contact the airline directly, who then told us we had to contact Cheapoair. Customer support does not help or assist at all. The are only good at providing excuses on why they can't help you.. I will never use this company again, especially after eating the total cost of my trip. Worst company ever…

I purchased a plane ticket for my son on 11/5/21 and he was unable to make his flight, due to the fact that he was hospitalized and cheapoair refused to refund my money back, or offer credit toward another flight, so I lost $300 of my hard earned money. I'm never booking with these crooks, that's robbery, when you take someone's hard earned money and refuse to give it back, or offer credit towards another flight. Their has to be a law against that.

when i recieved my credit card statement a flight that was 571.00 ended uo costing 811.00 total!

I booked two round flights with cheapoair for 3 passengers, first itinerary [protected] with west jet round trip birmingham Al then to Montreal Canada, and second itinerary [protected] round trip with Air Alegria from Montreal Canada to Algeria. Then Covid happened and both flights were canceled and so far we can't book any flights to Canada or Algeria because airports are closed . We are asking kindly to help us get the refund of $2430.53 We really worked hard to save this money so we can go and see our families and now we can't book any flights and we can't get our money back. We called the cheapoair and contacted you on the phone and social media but with no luck. Will you please whelp us get the refund of $2430.53?

Booking number: [protected]

Initial charges as per email dated 28/10/21 amounted to USD2, 479.07.

However, charges were breaked up into 7 separate small charges dated 27/10/21 - 2 charges, 28/10/21 - 3 charges, 29/10/21 - 1 charge and 01/11/21 - 1 charge amounted to USD2, 798.82.

There are unauthorised transaction of insurance of USD154.85 and insurance upgrade of USD29.97 and agency fee of USD105.

Additionally, it is so difficult to seek update on earlier emails sent and to get through its customer services.

My worst experience and I would strongly not recommend using cheapoair.

Dear Team,

I have requested for refund of my mentioned booking number [protected]). Unfortunately, the credit card and bank account I used to purchase the ticket are no more valid/ operational. Trying to reach out to billing/customer support for the last few months and they keep on lingering on the issue and not resolving it by simply refunding the amount to any of my currently active accounts. I wish I had never used this platform.

Regards,
Owais Hussain

I booked my flights to Puerto Vallarta for 9/29/21 with a return of 10/5/21. Booking number is [protected] When I arrived at PVR Airport for my return flight I was informed that myself and the other party I booked for were not allowed to board the plane as we would miss our flight to Denver. I had verified our itinerary multiple times including that morning and checked all my emails to make sure there had been no changes. When I pulled up my real time itinerary it had not changed and I was still scheduled to Fly into Houston airport and then have a lay over. Then fly to Milwaukee. I never received any change updates nor had my itinerary changed. United Airlines put us on a flight to Houston and informed us that we would not be able to fly to Milwaukee until the next day and would be stranded in Houston. We are both Paramedics who can not miss work so we took the flight to Houston. Come to find out the second flight from Houston to MKE didn't even exist even though my itinerary confirmed it. I called your customer support and was told that because United had altered my ticket that "it was my problem now". Customer service was unwilling to help in anyway. Luckily United Airlines picked up the slack for your company and helped me and my friend reach Chicago. A coworker had to leave work to come and get us so that we would be able to come in for our shifts early that morning. I was less than pleased with this experience especially since I have never had an issue in the past. I understand things change, but I have NO notifications or emails to reflect such.

10/16/2021 I had booked a Flight using a refund or credit I Had. I was billed a 123.00. I received a phone call and was told I was given the wrong dates. I immediately contacted Cheapoair to change dates. I was billed another 145.00 within 2 hrs of booking. Then I was online for an indefinite amount of time. When I suggested flight option I was immediately discarded. My booking number is [protected]

PS PLEASE READ FROM BOTOM UP! NB Thank YOU email [protected]@offersen.co.za
Correspondence fron CheapOair below:

Hi Jasmine

I thanks for your reply, hope you are well.

I am very annoyed as I basically paid twice for the return ticket once with you then with Air France, and none of you are taking responsibility for giving me a refund /voucher so I can rebook my flight.
I was told by you Jasmine to give you a new flight dates see your mail below in RED my ticket is still open /active on my website link and valid to 31/12/2021 so why will no one now not honor it, please will you sort this out with you superiors and escalate this enquiry otherwise I will have to take further steps please come on fair is fair.

Thank You

Jazmine (Cheapoair)
Oct 13, 2021, 15:21 EDT
Dear Nicholas,

Thank you for contacting CheapOair.com

This is with reference to your booking #[protected].

We understand your concern regarding rebooking.

Please be informed that, your ticket is valid till 31st Dec 2021 and all travel needs to be completed prior to this date. Hence, we would request you to share your preferred dates accordingly and we will check further.

We appreciate your business and thank you for choosing CheapOair.
Thank you,
Jazmine
Email Response team

Martin Offersen
Cell: +[protected]
Email: [protected]@offersen.co.za
13 Barbourne Road
Sandvlei, Lakeside
Cape Town
7945
RSA

From: Support
Sent: Saturday, October 16, 2021 17:07
To: Nicholas Offersen
Subject: [6991997] Re: RE: Flight - Nicholas Offersen PY523B

##- Please type your reply above this line -##
Your request (6991997) has been updated. To add additional comments, reply to this email.

Jazmine (Cheapoair)
Oct 16, 2021, 11:06 EDT
Dear Nicholas,

Thank you for contacting CheapOair.com

This is with reference to your booking #[protected].

We understand your concern regarding rebooking.

Please be informed that, initially you made your booking with us. However, later it got exchanged by the airlines and they took the control over your booking. Even, if we assist you with changes, we will not be able to reissue the ticket. Due to which we have suggested you to contact the airlines to rebook your flights directly with them.

We appreciate your business and thank you for choosing CheapOair.
Thank you,
Jazmine
Email Response team

Nicholas Offersen
Oct 15, 2021, 15:41 EDT
Hi Jazmine

Thanks for your reply. Hope you doing well.

I did first contact Air France as you say the flight was changed to another date, that flight was then cancelled.
Air France says that as I booked the initial ticket with you, I need to get the refund/ Voucher from you.
I did go onto your website and looked at my booking and it is still open and says I have a refund of $ 1197.36 this is valid until 31/12/2021. Please can this be sorted out or can you sort it out with the airline if need be please as I paid for the ticket and then again to change it.

Please I need this resolved. All I need is a ticket to Copenhagen as per my mail to you previously.

Thanks

Martin Offersen
Cell: +[protected]
Email: [protected]@offersen.co.za
13 Barbourne Road
Sandvlei, Lakeside
Cape Town
7945
RSA

Disclaimer: The information in this email and any attachments may contain proprietary and confidential information that is intended for the addressee(s) only. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this information is prohibited. When addressed to our clients or vendors, any information contained in this e-mail or any attachments is subject to the terms and conditions in any governing contract. If you have received this e-mail in error, please immediately contact the sender and delete the e-mail.

Jazmine (Cheapoair)
Oct 15, 2021, 13:08 EDT
Dear Nicholas,

Thank you for contacting CheapOair.com

This is with reference to your booking #[protected].

We understand your concern regarding rebooking.

Please be informed that, we have checked your booking and found that, your ticket was exchanged by the airlines and now under their control. Hence, in order to make changes, you required to contact them at [protected]. Your airline ticket number is [protected].

We appreciate your business and thank you for choosing CheapOair.
Thank you,
Jazmine
Email Response team

Nicholas Offersen
Oct 15, 2021, 3:34 EDT
Hi Support

Hope you well.
What is happening with my reply to your mail below?

Thanks

Martin Offersen
Cell: +[protected]
Email: [protected]@offersen.co.za
13 Barbourne Road
Sandvlei, Lakeside
Cape Town
7945
RSA

From: [protected]@offersen.co.za
Sent: Wednesday, October 13, 2021 22:31
To: 'Support'
Subject: RE: [6991997] Re: RE: Flight - Nicholas Offersen - PY523B - Booking [protected]

Hi Jazmine

Thanks for your reply, hope you all doing well.

I would like to book for preferably 29 Dec 2021 Cape Town To Copenhagen please.

Thank you, wishing you a great day further 😊

Martin Offersen
Cell: +[protected]
Email: [protected]@offersen.co.za
13 Barbourne Road
Sandvlei, Lakeside
Cape Town
7945
RSA

From: Support
Sent: Wednesday, October 13, 2021 21:21
To: Nicholas Offersen
Subject: [6991997] Re: RE: Flight - Nicholas Offersen PY523B

##- Please type your reply above this line -##
Your request (6991997) has been updated. To add additional comments, reply to this email.

Jazmine (Cheapoair)
Oct 13, 2021, 15:21 EDT
Dear Nicholas,

Thank you for contacting CheapOair.com

This is with reference to your booking #[protected].

We understand your concern regarding rebooking.

Please be informed that, your ticket is valid till 31st Dec 2021 and all travel needs to be completed prior to this date. Hence, we would request you to share your preferred dates accordingly and we will check further.

We appreciate your business and thank you for choosing CheapOair.
Thank you,
Jazmine
Email Response team

Nicholas Offersen
Oct 13, 2021, 10:26 EDT

Good Day

I changed my sons flight Booking Ref: PY523B. Booking# [protected]
He was due to fly on the 1/02/2020 from Cape Town To Copenhagen.
On the 27 January 2020 at KLM/Air France customer counter at Cape Town international airport I did the change to his flight to leave on the 11 June 2020 this was then canceled by the airline because of the Covid Virus.

Now I need to book his ticket to leave late December or first week Jan Please can you help? Air France / KLM say I need you to do this they can't help.

Thanks

Martin Offersen
Cell: +[protected]
Email: [protected]@offersen.co.za
13 Barbourne Road
Sandvlei, Lakeside
Cape Town
7945
RSA

Disclaimer: The information in this email and any attachments may contain proprietary and confidential information that is intended for the addressee(s) only. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this information is prohibited. When addressed to our clients or vendors, any information contained in this e-mail or any attachments is subject to the terms and conditions in any governing contract. If you have received this e-mail in error, please immediately contact the sender and delete the e-mail.

This email is a service from Cheapoair. Delivered by Zendesk
[3MKD9W-XWXM]
Disclaimer: The information in this email and any attachments may contain proprietary and confidential information that is intended for the addressee(s) only. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this information is prohibited. When addressed to our clients or vendors, any information contained in this e-mail or any attachments is subject to the terms and conditions in any governing contract. If you have received this e-mail in error, please immediately contact the sender and delete the e-mail.

Nicholas Offersen
Oct 14, 2021, 15:29 EDT
Hi Support

Hope you well.
What is happening with my reply to your mail below?

Thanks

Martin Offersen
Cell: +[protected]
Email: [protected]@offersen.co.za
13 Barbourne Road
Sandvlei, Lakeside
Cape Town
7945
RSA

From: [protected]@offersen.co.za
Sent: Wednesday, October 13, 2021 22:31
To: 'Support'
Subject: RE: [6991997] Re: RE: Flight - Nicholas Offersen - PY523B - Booking [protected]

Hi Jazmine

Thanks for your reply, hope you all doing well.

I would like to book for preferably 29 Dec 2021 Cape Town To Copenhagen please.

Thank you, wishing you a great day further 😊

Martin Offersen
Cell: +[protected]
Email: [protected]@offersen.co.za
13 Barbourne Road
Sandvlei, Lakeside
Cape Town
7945
RSA

Disclaimer: The information in this email and any attachments may contain proprietary and confidential information that is intended for the addressee(s) only. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this information is prohibited. When addressed to our clients or vendors, any information contained in this e-mail or any attachments is subject to the terms and conditions in any governing contract. If you have received this e-mail in error, please immediately contact the sender and delete the e-mail.

Nicholas Offersen
Oct 13, 2021, 16:31 EDT
Hi Jazmine

Thanks for your reply, hope you all doing well.

I would like to book for preferably 29 Dec 2021 Cape Town To Copenhagen please.

Thank you, wishing you a great day further 😊

Martin Offersen
Cell: +[protected]
Email: [protected]@offersen.co.za
13 Barbourne Road
Sandvlei, Lakeside
Cape Town
7945
RSA

Disclaimer: The information in this email and any attachments may contain proprietary and confidential information that is intended for the addressee(s) only. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this information is prohibited. When addressed to our clients or vendors, any information contained in this e-mail or any attachments is subject to the terms and conditions in any governing contract. If you have received this e-mail in error, please immediately contact the sender and delete the e-mail.

Jazmine (Cheapoair)
Oct 13, 2021, 15:21 EDT
Dear Nicholas,

Thank you for contacting CheapOair.com

This is with reference to your booking #[protected].

We understand your concern regarding rebooking.

Please be informed that, your ticket is valid till 31st Dec 2021 and all travel needs to be completed prior to this date. Hence, we would request you to share your preferred dates accordingly and we will check further.

We appreciate your business and thank you for choosing CheapOair.
Thank you,
Jazmine
Email Response team

Nicholas Offersen
Oct 13, 2021, 10:26 EDT

Good Day

I changed my sons flight Booking Ref: PY523B. Booking# [protected]
He was due to fly on the 1/02/2020 from Cape Town To Copenhagen.
On the 27 January 2020 at KLM/Air France customer counter at Cape Town international airport I did the change to his flight to leave on the 11 June 2020 this was then canceled by the airline because of the Covid Virus.

Now I need to book his ticket to leave late December or first week Jan Please can you help? Air France / KLM say I need you to do this they can't help.

Thanks

Martin Offersen
Cell: +[protected]
Email: [protected]@offersen.co.za
13 Barbourne Road
Sandvlei, Lakeside
Cape Town
7945
RSA

Disclaimer: The information in this email and any attachments may contain proprietary and confidential information that is intended for the addressee(s) only. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this information is prohibited. When addressed to our clients or vendors, any information contained in this e-mail or any attachments is subject to the terms and conditions in any governing contract. If you have received this e-mail in error, please immediately contact the sender and delete the e-mail.

This email is a service from Cheapoair. Delivered by Zendesk
[3MKD9W-XWXM]

Booked flight through CheapoAir with Porter Airlines from Fredericton, NB to Toronto and return.had to cancel flight due to covid 19. Refund for flight was approved by Porter in amount of $554.28 which was confirmed by CheapoAir. To date we have received $368.58 to personal Visa. Numerous phone calls to customer service and have yet to receive balance paid by Visa Gift Card in amount of $200. CheapoAir approved balance Of $185.70 but has yet to refund. Would not recommend CheapoAir, They are not hassle free, reputable or show signs of integrity. HStill waiting for last agent, Camille, 1 of at least 10 CheapoAir representatives to resolve and get back to me in a couple days. .it has been 3 weeks now. All was approved Aug. 26, 2021.
Eric Tompkins

Hello I booked a ticket in February due to COVID symptoms we cancel the ticket.I called many time about my refund but no one tell me the right answer.
Every time when ever I called they always mention they couldn't contact with airline.how's that possible that you have big company and you guys can't contact the airline company.that's a really Ridiculous service I ever seen.I called many time to talk with management team but until now I didn't receive any call.

This is regarding flight tickets booked under booking# [protected] for 21st Mar 2021. we canceled the tickets on March 2nd due to the travel restrictions imposed by Canadian government and were promised a refund within a 3 months time frame. It has been more than 6 months now and we are yet to receive our money back. This is is extremely disappointing as we have been paying interest for that money for so many months now. Request you to please look into this matter and resolve asap.

Hello! I buy fly ticket for to person for 19august2021 from regina canada to cluj napoca romania with return in 06sep2021! Before I traveling I ask the company wat documents I ned for travel safely! The company say I ned document for full vaccinated! I go to travelclinic and I ask again and I get probe for full vaccinated! The fly from regina to cluj it was ok but from cluj to regina start the problem! We go to cluj airport with 5hrs before start our trip with negative covid-19 test and full vaccinated probe! We wast refused to check in for reasons we ned not just this 2 document we ned also pcr test! We doing the pcr test also but the results it was ready after 24hrs! We lost the trip to regina I contact the company to reschedule the trip but don't help us after I call aircanada who also don't help us and I must buy another tickets for $3000 for next day because in 09sep2021 we ned to start our jobs! I don't know who give me the money back? Please help me because it's lots of money! Thank you csaba