CheapOair
Reviews and Complaints

Due to travel restrictions by the Philippines government I chose to delay my travel and expressed my willingness to keep my credit.
I'm now trying to call Cheapoair and being thrown from one place to the other until I connected with someone who told me my ticket is gone
I need to find out my ticket status and wish to use it once Philippines government opens the country up for tourism again
My name: Solaiman Taher
My cell: [protected]
My email : [protected]@yahoo.com

I wasn't given a reservation number or correct confirmation number for boarding my return flight. The agents hung up 3 times on me when asked about how could I receive info to get home from Atlanta, Georgia airport to Jackson, Ms airport. I even allowed the agents (Cheapoair) to speak with Delta airlines staff agents. Delta barely was able to help out after 4hours later. Delta told Cheapoair told my return flight time was delayed a few minutes but not canceled. Cheapoair didn't call back as promised. I missed my 2:25 flight home and Delta had to change my flight somehow to 6:11pm instead of 2:25pm the time my flight should of been.
Cheapoair agent told me n Delta staff that he saw my flight was changed to 6:45am
8-31 instead of 2:25pm to return home. I reminded him several times I was in Cancun at 6:45am and how was that even possible. I am so pissed I will never do service with this agency again. My booking info number was: 718

I bought the ticket on 6/6/2021. At the time of my purchase an agent at Chepoair recommended that I should get insurance from Trip Mate in case something happens that I would get refunded. This was in addition to me maying extra for Flex Ticket to have flexibility. I canceled my ticket 7/11/2021, well in advance of my trip date 8/3/2021. The reason my trip got cancelled was because the country that I was going to visit hard had COVID restriction for non-essential visitors. First I contacted Chipoair to cancel the trip, and I was advised to call the insurance company for a refund and I did all on the same day, 7/11. For 31 days, I have not heard anything other than my case was being reviewed and I can check on their website. Finally, the insurance replied that COVID restrictions are not one of the things that they cover.
How ironic!? We are in the midst of COVID 19 pandemic, the insurance I bought does not cover me from the unforeseeable pandemic restrictions. What I'm I supposed to do? Take the chance and fly to a country where I'm not welcomed or warned because of a health risk?
I called Chepoair again to relay what I was told but the agent referred me to the airline carrier, Icelander. I called Icelander and they told me, no you bought the ticket from Chepoair so go back and rectify with them.
I'm tired bounced around like a hot potato from one company to the other. But I paid 1, 150 for this ticket so I will talk to however many people it will take to either get my money back or a credit. However, it's very disappointing and frustrating position to be in.

Giovanna Baratto / Alexander Baratto
email: [protected]@yahoo.com Cell phone: [protected]

Travel from JFK NY to Marco Polo Airport Italy:
August 9 (flight 7635) to August 15 (flight 7616), 2021
Alitalia partnered with Delta Airlines.
Booking #[protected].

I am filing a formal complain regarding mine and my son's flight reservation through CheapoAir. As I indicated to every CheapoAir and Delta staff I spoke to - this was not a vacation! We were on our way to see my mother, Ines Marcolongo, who lives in Abano Terme, Padova. She is 91 years old and alone! Because of the pandemic travel restrictions, we missed both her 90th and 91st birthday (April 7, 1930). My father, her husband of 56 years, passed away so this visit was also my last-ditch effort to convince her to return to the United States since she is now completely alone! A refund of our tickets is the least CheapoAir could do for us! I am completely devastated because now we may not be able to see her again for yet another year due to the new Delta Variant. Moreover, I am terrified she may not live another year because of her health status and her depression due to a year in solitude from lockdown! She has fallen on multiple occasions. She has called me while I am at the hospital here in the U.S. for my internship in Respiratory Therapy because she's spilled boiling tea on her lap. But she refuses to get help because of Covid. The main strategy was to help convince her to come home so I can take care of her here!

I have always used travel agencies such as Expedia and Travelocity when we would visit my parents after they returned to Italy after my father retired in 1992. For this visit I decided to try CheapoAir. This decision has been an irreparable, unbearable mistake! I have had difficulty with your representatives from the very beginning. My flights kept getting changed, and they would be changed from direct to connecting flights - many times without my knowledge. I have spent several hours on multiple occasions on the phone repeating myself that I purposely chose to fly out of JFK, located almost 2 hours away, because we needed a direct flight "To See My Mother"! Newark Airport does not offer direct flights. It was only for one week and I explained to each and every agent that the last time I had a connecting flight it took me 16 hours to get to her. I cannot afford to lose time again. Yet, I kept getting new flights with a connection.

Initially, my son and I were to travel September 7th; however, as a Respiratory Therapist I have first-hand knowledge of the severity of this Delta Variant. I exercised my right to one change in the flight schedule per Alitalia protocol. I literally spent 4 ½ hours on the phone and had to go through 8 different agents before I could finally reach one who would help me. Your agents would either put me on hold indefinitely or literally hang up on me. I reached a point where I was begging them to please not hang up on me - and they did anyway. By the 5th agent I began to inform them that our calls were being recorded but nothing changed. I am more than happy to share these recordings with you in addition to supporting documentation. This forum only has a link to download photos and videos.

With each agent that I have spoken to, I was told each time that I could not change our flights because they were economy flights despite my "reading" to them verbatim the policy regarding the one-time allowable change. I attached a copy of the policy. Tania, my eighth agent, finally confirmed with me that I was correct and was able to change our tickets to August 9, 2021. I immediately spoke to her supervisor and explained what had happened and commended Tania for her patience and competence. I had to still pay extra but this was my mother so it did not matter. Once I received confirmation of our flight change, I paid $21.90 to secure our seats on the plane via CheapoAir's Enhanced Seat Assignment Program of which I paid for as well.

The evening prior to departure, Sunday August 8th, I received an email indicating that our seats are no longer valid. This time, both my son and I are calling CheapoAir simultaneously trying to get a hold of an agent to find out what happening now! And once again, I am either put on hold indefinitely or I am hung up on. My son could not get anyone on the phone but I did manage to reach two different agents who explained that the airline had to be changed but assured me that there would be no problem. The first agent told me to call Delta to get the new airline confirmation number because he did not have anything on record for Delta. I called Delta and the Delta agent said that they could not do anything without the airline confirmation number which needs to be supplied by the travel agency. After several more calls, I reached the second agent and she reassured me that this was still the correct airline confirmation number and that we will have no trouble boarding the plane. I reiterated to her that I paid for our seat selection so we wouldn't have to worry for problems like this. She stated that I will have to secure the seats again at check-in. She reimbursed me the $21.90 and assured me once again that we will have no problems with the flight, and to make sure we go directly to Delta Airlines for check in.

I paid a driver $100 to take us to JFK International Airport and arrived 4 hours early. My son and I checked in, submitted our EU PLF document, and received our boarding passes. At 19:40 hours, we handed our boarding passes to the Delta agent prior to boarding our flight. My boarding pass registered with no issue. My son's boarding pass was not recognized and we were told to step aside while they tried to figure out what the problem was. As the time for departure neared, I called CheapoAir and the agent, Sevin, insisted that the tickets were confirmed. I told him mine was fine but my son's ticket is not recognized. He would not accept this problem. He asked why I wouldn't board the plane, not understanding that this was my son - my mother's grandson - he asked me to leave behind! I asked him, "Would you leave your son behind?"

The agent then went on to say we needed to be at the Alitalia gate which was completely wrong. I replied that if this were the case, then we would have been directed to Alitalia at the time of check in. The Delta agent confirmed that Alitalia does not fly directly to Venice, only to Rome, which is why they are partnered with Delta. Moreover, the itinerary clearly indicates that the flight is partnered with Delta Airlines. I offered to buy my son another ticket but the agent insisted that it was too late to buy another one despite my informing him that the pilot will wait another ten minutes. The agent then tried to blame the problem on me because I changed the flight from September to August. He then put me on hold and never returned to the call. We missed our flight. I did not see my mother. My son did not see his grandmother.

The following morning, Tuesday August 10th, I started a chat discourse on the CheapoAir website. I did this instead of a call because I wanted everything in writing. The chat lasted approximately 3 ½ hours with no resolution. Once again, I was asked why I did not get on the flight - and once again I asked, "Would you leave your son behind?!" At least this agent agreed that he would not. The agent was not able to reach anyone from Delta Airlines so he said that the CheapoAir Waiver Team would contact me in 3 - 5 business days.

On Thursday August 12th, I received both a voice mail from Ms. Barrett, indicating that the refund request has been submitted to Alitalia. It is now almost a week and I would like to know what reparations will be offered for not only our financial loss, but also the emotional struggle that my son and I have been, and are still currently subjected to? Again, this was the one and only opportunity we would have had to see my mother thanks to surging Covid cases and restrictions being placed on U.S. travelers. The Covid surge/Delta Variant was the only reason why we changed our flight from September until now! I don't know when we will have another opportunity to see my mother! What if she does not survive another year?!

Do you understand the burden CheapoAir has placed on my shoulders?! The way this process has been mishandled is unconscionable! I have not slept for more than 2 hours each night since this incidence. I am experiencing immense stress and am having great difficulty functioning because of the mistake that was made by your travel agency! Not knowing if I will ever see my mother again because of CheapoAir's carelessness is unbearable!

Please demonstrate some compassion and tell me what you would do!
What will be done about this?

I await your reply and your resolution of this matter.

Giovanna Baratto

cc: Sam S. Jain, CEO, CheapoAir
Ed Bastian, CEO, Delta Air Lines
Elliot Advocacy, Alitalia
Customer Relations, Alitalia
Fabio Lazzerini, CEO, Alitalia
Judge Advocate General, US Army
Better Business Bureau
Attorney General's Office

I purchased our round trip tickets from Cheapoair booking number [protected] and on 26 of June 2021 flew from Denver, Colorado U.S.A to Dushanbe, Tajikistan. According to our booking we had to fly back to USA on August 5, 2021.
On 5 august, 2021 turkish airlines in dushanbe, tajikistan didn't let us board the plane saying that our tickets are not on their systems booking #[protected] and they are claiming that there is no itinerary. We got stuck in here in dushanbe, tajikistan and cannot fly back.
Turkish airlines claiming that in fact they do see our tickets on their system, our return flight (flight 255, sqvgpv from dushanbe to istanbul, flight 75 istanbul to vancouver, united flight 522, a9lb6e from vancouver to sfo, united flight 1246 from sfo to den) but on the system turkish airlines are mismatch and there is not itinerary of half of the ticket only from dushanbe+istanbul+vancouver on the other hand the remaining of out flight which is from vancouver+sfo+den is fine - they do see it in their system and there is an itinerary.
How come there was no problem on our initial flight - same route from usa to dushanbe and on the 5 of august, 2021 the turkish airlines claims that they don't see it on the system the half of the ticket and itinerary (from dushanbe to istanbul to vancouver).
Turkish airline representatives in dushanbe blaming cheapoair. They provided us with official answer, saying that changes and cancellation can be done only by travel agency and reissue and cancellation can be done only by them - in this case by cheapoair.
We contacted cheapoair and even checked our booking reservation and itinerary on chatbot of cheapoair and there is no problem. We may not take this matter to court if you fix this problem and issue us new tickets and reimburse all the expenses caused us by this problem of cheapoair system.
We called directly to cheapoair - right there at the airport and the cheapoair representatives didn't help us and only were blaming turkish airline for not letting us board the plane.
I was forced to purchase new ticket (for $2200 only half of my way back to usa) and already left tajikistan to usa, but the other two passengers of this booking nigora nelli mirzoeva and kareem mirzoev - are usa citizens with tourist visas that will expire soon and they must leave this country. They got stuck there already for the last 6-7 days now facing unexpected expenses and running out of money already. They are already late for work back home (losing wages) in the usa and also are going to be late for the next semester for school and classes that we have already paid for. I would like you to expedite this matter to resolve it immediately and take this issue to the attention of your highest management personnel.
I urge you to resolve this matter immediately, we are facing unexpected expenses because of this problem of your system and also we are at great risk of getting infected by covid 19 whyle being stuck in here, because the infection rate of covid in this country is rising rapidly according to the official data.
With respect,
We called multiple times to cheapoiar - they told us they are investigating. We opened the feedback on cheapoiar official webside under # (6563484) and they told us it take 4-5 weeks and it is not acceptable for us all
Please fix this problem of your system and we may not take this matter to court. All cheapoair must to issue us new tickets so we can go home. Cheapoair is our travel agency to whom we paid more that $4000
With respect,
Alegon Billy Mirzoev, [protected]@gmail.com, +[protected]
Nigora Mirzoeva, [protected]@gmail.com +992 [protected]
Kareem Mirzoev +992 [protected]

We were very frustrated and angry. I Alegon Billy Mirzoev had to buy new ticket for around $3000 to fly from Dushanbe to USA. The other two passengers of this booking are still stuck in Dushanbe, Tajikistan facing unexpected expenses (hotel, food and etc) and they are going to be late for the next semester of college.

My name is Joseph Leone, E-mail [protected]@gmail.com,

On July 29, 2021 Booked a flight from YYZ to PEI Sept 18 to Oct 3

On August 4, 2021, Request Change date to Dec 10 to March 4

Booking Number# [protected]

I called to change flight date and upgrade to business class. The agent "Kadin" told me the fees and charged my credit card with the additional rate of$688.32. I was advised I should receive an email confirmation within 30min of the new flight.
I never did get an email with the confirmation. I called later that night on August 4, 2021 and since then have spoken to a dozen reps that have told me to wait day after day with no new outcome. Multiple call returns were scheduled to have a supervisor of the name "Denny" to call me back but never did call me. I spoke to Gayle, Shruti, Bance, Winchpll, Ruben, Donavan and now Tushar another supervisor. I was told by one of the agents that I should call "Hahn Airlines" because the rep from cheapo air said that the problem was with them and they are not answering their request. I called and emailed Hahn Airlines and they responded back to me stating that they do not deal with passengers, rather only businesses. And that they could see my file and they responded to Cheapoair but Cheapoair did not respond back to them. I feel that I should not have been told to try and call Hahn Airlines to try and resolve an issue that started with Cheapair and its not my job to do all this following up. its been 7 days and they do not know what to do to reissue my ticket and tell me to wait day after day after day and i need to book two other flights for my familiy and I cannot book them yet because I do not know the status of my flight which has not been rebooked as of yet.

I received a discount flight but couldn't use the ticket for personal reasons. I wasted $160 for a one way ticket from Detroit to Birmingham. They do not allow any changes. Not such a great deal.

Hi we are Anthony and Elaine Wilkinson. our booking ref is [protected]. We were booked to fly back from Christchurch NZ to Perth Australia with Qantas on Sat 21st of March 2021. Australia closed their borders at Midnight that morning. We were not allowed to fly back to our daughters house. Lisa and Anthony were allowed to fly as they had Australian citizenship. We had to purchase to new flights at a considerable expense to get back to the Uk cutting short our holiday and leaving our luggage behind at our daughters. We have had notification from cheap o air that we are due £491. 40 refund. We have contacted them at least 10 times to say we can not use a voucher from Qantas to fly internally in Australia . We have asked for the code to prefix the tel no we have sourced to speak to them but they have repeatedly ignored our request. They last replied to say we have till the end of December this year to use the refund. We have asked them to contact Qantas to see if our daughter who was on the original booking could have the refund as she could use it. we have explained on numerous times we can not use the voucher, firstly it was a one off holiday as our niece was being married in Christchurch NZ and secondly we can not use the voucher before the end of December as Australia s borders are still closed to travellers without a valid reason. Please can you help, this is
making us very distressed. We would like a refund Thank you

I booked two tickets from Nashville TN to Iraq ( Basra) in the first week of June 2021 with Qatar Airlines through cheapoair, one ticket for my family and the other for me, I was planning to spend a month in Iraq for business, and my family will stay until end of July.
My flight was cancelled by the airlines, so i rescheduled to 7/12/2021, on 7/11/2021 my covid test result came back positive w, at the same time covid 19 delta variant is sweeping Iraq and the world. I reported my results to Qatar airline office and they put a halt to my flight pending 14 days quarantine and a negative result and informed me that there are no fees for delaying flights due to covid.

My family flight was cancelled by the airlines, so yesterday 8/3/2012 I called cheapoair and rescheduled to 9- August, and during the reservation the agent confirmed that the flight is not fully booked so i can get myself checked in with the family.

Yesterday 8/3 I got the negative result, and called Cheapoair, after several hours of waiting and chatting they informed me that their different fair fees will be $4000 (four thousand US dollars), and there is nothing they can do about that, and only Airlines can waive the fees, while Qatar airlines stated in two different occasions that they do not charge any fees for cancelled or rescheduled flights due to covid.
Now my family are booked to travel back without me and I will have to pay those cheapoair $4000 for their agents' laziness and misinformation.
I'm seeking a way to escalate this complaints as I see that this business are using covid pandemic to profit off the people's suffering.

Hi,

I have requested for refund of my mentioned booking number ([protected]). I purchased the ticket last year and due to COVID-19 was unable to travel. Finally, I received an email for refund eligibility and I requested it. Unfortunately, the credit card I used to purchase the ticket is no more valid/ operational as I moved out from that country (Oman). I requested the customer support and billing team to process the refund on my current bank account but they refused and asked me to check with the bank or Air Canada. When I checked with Air Canada they told me CheapOair should process the refund on your account as they have charged you not AirCanada but, Cheapoair keeps telling me to check with the bank whereas, the bank states that credit card was closed for more than a year ago so kindly ask the merchant to route your payment to your bank account.

Thanks in advance.

Regards,
Owais Hussain

I booked 3 nights at The Bostonian through CheapoAir on February 23, 2021. Their confirmation number: 3909.711.886. I didn't receive any other communication from them regarding that booking. After my daughter told me that she had flight changes to her own booking, I decided to check my account on May 4, 2021. I only saw my flight and not my hotel reservation. After a long time trying to talk to someone, I ultimately learned that CheapO had no trace of my hotel reservation. So, I immediately called The Bostonian and made reservations directly with the hotel. (41Z6GH8MB). When I checked in on July 9 I was told I booked 2 rooms. CheapO needs to refund $858.78 for the room they told me repeatedly I did not book. Front desk told me that the CheapO reservation was 41Z6GAMER. Thanks for any help.

To whom it may concern,

My father (EricRobinson) purchased 5 tickets (Him, wife and kids) to fly from SF to Managua for Christmas to visit his wife's father who was seriously ill. The family was bumped off of the flight (Aero Mexico, flight 669, bought on 10/25/2020. Reservation#139590257494). I have the other reservation numbers for the rest of the family. This bump off was not due to Covid as the plane was traveling. It is obvious they oversold the flight!
So, the family was not notified, they went to the airport only to be turned away. No explanation of any kind. Their Christmas was ruined. My dad's wife's
father DIED right after Christmas. We were broke and had to fly on Alaska Airlines and be routed through Cost Rica.
I will sue your company for the below DAMAGES;

1. A Ruined Christmas.
2. The deprivation to visit the dying father, whom died. We have the death certificate.
3. Not making good on the on a one thousand dollar flight credit that was sent to [protected]@gmail.com
4. The fact that we had to buy alternative plane tickets on January 26 2020, with Alaska Airlines. We will sue for re-embursment for the loss of those funds. The amount of $922.80.

I have called the 1-800-237-6639 number which does not work currently. That number was supposed to connect me with an operator at that represents a solution when needed to customers. My father is due his PROMISED CREDIT.

I have called AeroMexico and Cheapoaire several times only to get "the run around."
AeroMexico says that after six months they cannot access the "Account Info". Cheapoaire says that the Account Status has to be changed from "Exchange to Open". I have spent hours waiting on hold. I have experienced a loss of time and lots of stress trying to resolve this situation. I now feel that the only recourse is to have my Attorny contact you and we shall file proceedings against CheapOaire.

I will give you 24hours to respond. Otherwise I will move forward with my lawsuit.

Thank you,

Natasha Robinson
[protected]

I booked 4 flights through CheapOAir on Areomexico on April 2, 2021. 3 weeks later I was notified that the flight times changed. The changes did not meet our travel requirements. I contacted CheapOAir about a refund and was placed on hold for some time while CheapOAir confirmed that the fare would be refunded. The agent came back on and confirmed that I would receive a complete refund and asked if I still wanted to cancel. I confirmed. He said it would take 1-2 billing cycles before I received the refund to my credit card. Last month I was told the refund was in process. Then on their site this week it shows that my account has been credited for future bookings, not for a refund. I have been on and off hold for almost 3 hours today, being told by one that they had to contact the airline to "see" if they will refund the fare (I was told this was done before I canceled in April); or that I had to talk to accounting, which took over an hour to reach. Accounting now has me on hold after telling me no refund has been requested and that I need to hold (46 minutes) for their "Schedule change team." When I was finally able to get through to this department, I was told that the airline ONLY gives credits for future travel. This is absolutely contrary to what I was told before I cancelled the flights. I need help.

Almost 20 years I am your and One travel Customer Without save any point of travels I did, and just now with 3 complicate booking( [protected], [protected], , , , , , ), and you haven't any reference in Canada to call you, Could you please call me at [protected]-[protected].
As I said before, your colleagues bought tickets from you in all three
You have harmed me, and your branch in Canada does not have a telephone that we can call.
- Booking No:[protected], In the case, given that United Airlines canceled the ticket money last month, it will return it to my account early; At the same time, we announced to Cheapoair that the money back (from another airline) would be credited to my account; And because of your non-response; I chatted with your employee ten days ago; And he said that your return was canceled and we will return the money, which is $ 1349, to the account within two days.
He also connected me to the new ticket purchase section and I bought a new ticket (number [protected]).
Today, I found out that, first of all, my ticket was not canceled at all and your employee lied
Secondly, Cheapoair in cooperation with the Emirate Airways, new ticket (No. [protected]); In this situation, the outbreak of the Corona Virus: its return via Milan (according to Italian law: I must stay at home for ten days from the day I arrive in Milan and then I can leave home to do my work); It is not possible for me, old man, to do this during this time.
Interesting: After that, to fly from Milan to Toronto in Canada, I have to arrive at John F. Kennedy Airport in New York at 7.00 pm on July 17 and leave for Canada from another airport in New York on July 18 at 6.00 am; my body will not arrive in Canada.
Please at least I came back as I went; To be done in one of the cities of Iran (such as Mashhad, which has an Emirate airline).

Last year (2020), I purchased a ticket from Cheapoair for my daughter to return to university after the summer holiday. Her flight was booked on August 26 to travel on September 9 from Kingston, Jamaica to Toronto, Canada on Air Canada. Airline Booking# NU9KRY / Ticket# [protected].

The flight was cancelled due to the fact that Canada closed its borders to international flights. Within days of the cancellation, Cheapoair wrote to informed about the cancellation and assured us that we could apply for a refund or rebook at a later day up to one year from the original travel date. We opted to wait for a later travel date.

Cheapoair wrote to us about a week (mid -June) to inform us that the ticket will expire at the end of June and if we wanted the refund we need call a number [protected]) that they provided to request the refund.

Up to this point, it seemed pretty easy and straight forward, until we tried calling the number. After umpteen tries, we just could not get through to the number. The phone was either constantly busy or was out of service.

Eventually, we got thought and again after being transferred multiple time (from customer service to billing, from billing to booking, from booking to customer service etc.) and repeating yourself multiple times as someone new comes on the phone... you are eventually told that you need to contact Air Canada as they will process the refund.

I then enquired why their message advised us to contact them, and they respond saying this was a computer generated message that they are required to generate.

Of course, when you contact Air Canada ( another challenge itself) they said the booking is not on their system and no ticket was generated, so come away with the feeling that Cheapoair has taken you for a ride.

They have no intention of refunding your money and sent you on a merry-go-round.

I need my refund from cheapoair and I will utilize all my social media connection to tell the world about this fraud that they are perpetrating on customers. Plus, I will be writing to the Better Business Bureau and everyone and anyone who has a platform to protest this injustice from Cheapoair.

I need my refund!

Booking ID: #[protected]
I am being charged $50 each way for baggage. I will not be using this. I will have a carry-on only. However, cheapo air will not remove this charge. Why is this?

Booked two tickets to take my Granddaughter back to Savannah GA leaving Billings MT. Found the flight I wanted, but.. I had to call to book cause I needed one return ticket as well. spoke to agent told him exactly what flight I wanted. book it. check email day later and he had it backwards. Called to fix.. I was told to fix the agents error I need to pay additional $200 plus to correct.
I cant afford this. but have no choice. Now I cant afford rental car.. second agent told me that if I couldn't pay that she would havet to end call.. told her My husband had c. c I used to book and was at work. So the best she could do is call back to at 8:00 so she could charge me more money instead of fixing their error. Said manger would have to listen to conversation first to determine if it was their fault and if it was they would refund me 10 to 14 days from now, but in meantime pay more money I dont have! So disappointed with Cheap o air for lack of concern. Booking# [protected] and [protected] Cora Howell [protected]

I have contacted Cheapoair multiple times and no resolution since March 2020. My ticket was for a few days prior to the US being shut down. After days and hours spent trying to get in touch with them, I was finally given a credit. I was told the credit would be good until 2022 but now it was January 2021. As of then, everything was still shut down and numbers quite high. Claims I cannot have my credit, that I lost money on, extended to a country that just opened up to US Citizens. Guess they expect you to swim to Europe to use your ticket. Now I'm out of money for a ticket I saved up all year due to an ongoing pandemic.

January 5, 2021 I purchased 2 Senior tickets from Cincinnati, Cinn to Sarasota, Fl. Fight Travel Protection, seats and baggage. I received our Booking Acknowledgement stating our flight 1763 departed at 6:17 PM Sunday March 14, 2021. Check with your agent 2 weeks prior to department to confirm flight. Sunday, March 14, 2021 arrived at the Frontier Counter . Handed Kelly Frontier agent our Booking Acknowledgement. She said that flight left this morning. She ask if we had not been contacted by our travel agent/COA, I said no. She worked to help us get another flight out on Allegiant. She cancelled out return flight 1762 March 21, 2021. We now have paid for several plane tickets. On Monday Mach 14 I contaced both Cheap-O-Air and Capital 1 to let them know what had happen and requested a refund. I was told by both companies all would be take care of. April, May and June received Capital 1 statement stating I owed for the COP tickets. I have called both companies monthly and written to both. Monday June 2, 2021 at 12:45 I spoke to Nickolas Customer Service COA regarding the issue of refund. He said he would look into it and send me an email regarding what COA would do. As of today June 14, I have heard northing. Cheap O Air owes my Capital 1 Credit Card a refund. Please reply to me regarding this refund.