CheapOair
Reviews and Complaints

Here is my CheapOAir story: I booked a flight in November '08 to fly from San Diego to Aguadilla, Puerto Rico. Cheapoair had the best deal. A few days later they called saying that I needed to verify my credit card information. I called, could barely understand the person I was speaking to, and they ended up increasing the price by $200. This price put them on par with the prices on Orbitz and Expedia so I just went with it. The flight was Delta Airlines to Atlanta then Orlando, JetBlue from Orlando to Aguadilla. The customer service agent muttered that "these 2 airlines should not be booked together, " but that "it will be fine." I had a 40 minute layover between landing in Orlando and taking off to Puerto Rico. So they charged me a little more, no worries, right?

2/11/08 12:00 pm - Checked in at the San Diego airport with Delta who stated that our bags would not continue to Puerto Rico once they got to Orlando, due to the fact that Delta and JetBlue do not have an agreement and that CheapoAir should not have booked this flight. Leaving 40 minutes to get off the plane, get to baggage claim, go back to the counter, check-in with JetBlue, go through security and catch my flight seemed impossible. With no time to get CheapoAir on the phone, I got on my plane with a prayer.

2/11/08 8:30 pm - Arrived at Atlanta, waited on hold for CheapoAir for 32 minutes without talking to anybody. Had to board the plane to Orlando.

2/11/08 11:00 pm - Arrived in Orlando, ran to baggage claim, waited 35 minutes for bags. By the time the bags were in my hand, the plane to Puerto Rico had already left the gate. Waited on hold for one hour, 30 minutes with CheapoAir and never spoke to a single human being. Bit the bullet and called JetBlue, changed my flight to the only one I could get, a 3pm flight the next day to San Juan, 1.5 hours from Aguadilla. Charged an extra $214, plus $80 at the Quality Inn in Orlando. Waited on hold again for an hour at the hotel before I finally hung up again and went to sleep.

2/12/08 3:00 pm - After waiting on hold again for an hour, we boarded the plane to San Juan. Upon arrival at San Juan at 7pm, the cheapest cab to Aguadilla was $125, so we got a rental car for $79 / day. Drove to Aguadilla, too tired to wait on hold, just went to sleep.

2/13/08 - Waited on hold without talking to a person 3 different times for at least an hour each time.

2/14/08 - Waited on hold without talking to a person 4 different times for at least 45 minutes, once for 2 hours and 15 minutes.

2/15/08 - Waited on hold without talking to a person 3 times for an hour each.

2/16/08 - FINALLY get ahold of a person. They stated that they could not compensate me for my missed flight expenses because the flight was 5 minutes late, thus they were not at fault. Right, it was the extra 5 minutes that made us that late. Whatever. My flight home had the same Delta to JetBlue issue on the way back with only 1 hour between flights, so I said if they could just fix the flight home at no further charge to me I would be satisfied. After waiting on hold for a response for 20 minutes, they came back to simply state that it is a "valid connection, " that I'll have "plenty of time, " and this was verified "by the airlines and by the airport." My flight was to land at 6:10 am in Orlando, then I have an hour to get to baggage claim, get bags, check in again with Delta, go through security and catch the flight. I stated that she must have never seen the Orlando airport at 6 am and that an hour was not enough time. I told her to CHANGE THE FLIGHT. She put me on hold for 20 more minutes only to come back and say that she could get us a noon flight out of Orlando at a penalty cost of $200 a person (there are 2 of us) which I told her was unacceptable. After speaking to her supervisor, the best they could do was "promise" that I would catch my flight.

2/17/08 6:10 am - Arrive in Orlando, run to baggage claim, wait 40 minutes for bags, sprint to the check-in counter 20 minutes before takeoff and they had already closed check-in. Delta stated that they only had one flight to San Diego and that it would cost $947 per person. Got on the phone with CheapoAir, spoke to 3 different customer service reps, 2 different supervisors over the course of 2 hours (got "disconnected" 3 different times) with the end offer being that they could get us a flight to San Diego at noon for $450 total. I explained that this was unacceptable and the "supervisor" stated that there is a "baggage alert" highlighted directly below "flight details" on the online receipt they had e-mailed me. Prepared for this, my laptop was in hand with the receipt in front of me which does not anywhere claim a "baggage alert." I have attached this file as a photo. I explained this "baggage alert" wasn't anywhere which led to a childish, "yes it is, " "no, it's not, " "yes it is" conversation. I explained that, already approximately $500 down from their mistake I wasn't going to pay a cent and that my lawyer would get involved. The supervisor then said, "whatever" and hung up on me. I returned to the Delta desk and a flight miraculously appeared for $50 / person that would get us into San Diego today. After 23 hours of travel, I finally arrived in San Diego.

Moral: STAY AWAY FROM CHEAPO-ERROR

CheapOair.com
Booking Confirmation
Your Electronic Ticket(s) have been issued. Please print this Itinerary and carry with you to the airport for check-in.
Please print and keep this receipt.
Please do not respond to this e-mail! This email is intended for notification purposes.
Click here to see your itinerary online
Your E-ticket(s) for this Itinerary have been confirmed
Booking Details
Booked on: 11/9/2008
Reservation ID: KCPNRF
Booking Number: 1763168
Name: Anthony R Chiatello
Address: xxxxxxxxxxxxxxxxx
San Diego CA 92109
Phone: 412 xxx-xxxx
Email: [protected]@gmail.com
Please note: Your ticket is NON-REFUNDABLE . For any changes to dates or routing, there will be a penalty. Please call our Customer Service at [protected] to request changes to this Itinerary. Some flights may be completely NON CHANGEABLE even with a fee.
Traveler Details
Traveler 1: Chiatello/ Anthony Adult

Seat Request: Any
Meal Request: No meal service requested
Special Request: No special service requested
Electronic Ticket Number: KZIUCV E-Ticket
Traveler 2: Watkins/ Krystal Adult

Seat Request: Any
Meal Request: No meal service requested
Special Request: No special service requested
Electronic Ticket Number: KZIUCV E-Ticket

FLIGHT DETAILS

Outbound
Date Flight Depart Arrive Duration
11Feb, Wed Delta Air Lines
Flight 1046

Operated by Delta Air Lines SAN - San Diego
01:36pm ATL - Atlanta
08:44pm Nonstop
Econ
4hr 8min
11Feb, Wed Delta Air Lines
Flight 1329

Operated by Delta Air Lines ATL - Atlanta
09:20pm MCO - Orlando
10:49pm Nonstop
Econ
1hr 29min
11Feb, Wed JetBlue Airways
Flight 723

Operated by JetBlue Airways MCO - Orlando
11:35pm BQN - Aguadilla
03:07am Nonstop
Econ
2hr 32min
Total Trip Time: 8hr 09min
Return
Date Flight Depart Arrive Duration
17Feb, Tue JetBlue Airways
Flight 724

Operated by JetBlue Airways BQN - Aguadilla
04:10am MCO - Orlando
06:07am Nonstop
Econ
2hr 57min
17Feb, Tue Delta Air Lines
Flight 1431

Operated by Delta Air Lines MCO - Orlando
07:25am LAX - Los Angeles
10:08am Nonstop
Econ
5hr 43min
17Feb, Tue Delta Air Lines
Flight 7591

Operated by Delta Air Lines LAX - Los Angeles
01:50pm SAN - San Diego
02:40pm Nonstop
Econ
0hr 50min
Total Trip Time: 9hr 30min
Add Insurance
Check Hot Deals on Hotels in Aguadilla
Check Special Car Rental Rates in Aguadilla
Meal & Special Requests
Price Details (USD)
Travelers: 2 Adult/s
Fare: 401.90
Taxes & Fees: 94.20
Insurance: 0.00
Discount Amount: $-20.00
Total Fare: 972.20 USD
Credit Card Details
Credit Card: Visa -xxxx (First 4 digits)
Expiration Date: 02/12
Account Holder: Anthony R Chiatello
Please note: Your credit card may be billed in 2 charges totaling the above amount. The second charge of "Ticketing Automation Service Fee" will appear as "Airline Taxes and Fees" . This "Ticketing Automation Service Fee" allows us to provide you with the highest level of service and pricing and provides for automating the ticketing process. Your total will not exceed the above amount.
Notice
IMPORTANT NOTE: All tickets will be automatically issued and are non-refundable. If you do not receive an email with ticket # information, please contact us to get the ticket #s or call the Airline to receive ticket # information. IN NO CASE WILL TICKETS BE REFUNDABLE, even if ticket is not utilized.

NOTE: If it is a third party credit card, you may receive a phone call and email from our customer service department asking to verify this transaction before the tickets can be issued. A third party credit card is when the traveler is not the card holder.
Advice to Travelers
For international flights, please reconfirm your flights 72 hours prior to departure. It is recommended to check in 3 hours prior to departure for all international flights.
For domestic flights, please reconfirm your flights at least 24 hours prior to departure. It is recommended that your check in 2 hours prior for all domestic flights.
Please re-confirm your seat and other special requests such as Frequent Flyer miles with the airline directly Airline Phone Numbers .
Please check your travel documents such as PASSPORT and VISAS. You are responsible for entry and visa requirements to the country you are visiting. At times there is an airport change at your connection city, please be sure you follow instructions for the change of Airport. Please review your itinerary carefully for such airport changes and other flight details.
At times the flight is operated by a code-share partner. Please be sure you arrive at the correct Airlines' check in gate. For example - the flight # may say "United Airlines" flight # but the flight may be operated by "Lufthansa", so you will need to appear at the "Lufthansa" check in gate
In extremely rare cases, Airline rules or fares may change prior to ticket issue. We reserve the right to notify you of any rule or fare changes within 3 Business Days. For any fare changes up to 25 USD of the new fare, we will bear the cost. If there is a rule or fare change, you have the option not to purchase this ticket and your credit card will not be charged. If there is no change, then ticket is automatically issued and it is non-refundable.
Changes - In addition to penalties imposed by the airline, a processing fee of up to $100.00 per ticket will be charged for changes made to this Itinerary.
In the event that your tickets cannot be processed electronically, we will issue a paper ticket and send overnight to your credit card billing address.
Travel Insurance - If you selected to add the trip insurance to your flight ticket order your payment will be processed immediately. Please click here to view a copy of your description of coverage. For travel insurance questions or to obtain your certificate or policy please call CSA Travel Protection at [protected] (plan code CA200-T or 100CA). For all purchases made prior to 9-30-07 please call [protected] (plan Code 435-F). This number is valid for Insurance Questions only.
Tickets are non-transferable and name changes are not permitted.
Original service fee charged at the time of bookings is non-refundable.
Cancellation fee charged at the time of cancellation of reservation is non-refundable.

DO YOU SEE A "BAGGAGE ALERT" ANYWHERE? BEWARE OF CHEAPO-ERROR

I booked a round trip flight and verified my information BEFORE I hit confirm. I went on my trip and when I went to return home, the airline informs me that I am returning 1 month later. I had to buy another ticket to get home. I have tried to contact cheapoair.com but cannot understand what they are saying. She told me to keep calling back untill I get someone who speaks English.
The agent at the airport informs me that this happens a lot with cheapoair.com. They change your reservations.
Moral, STAY AWAY from cheapoair.com. By the time you pay for another ticket, you could have flown first class cheaper.

I searched all around for a good deal on a hotel for 3 nights. I found such a great deal on cheapoair.com & was happy to see that it was refundable up until the day before my stay. Well got it all booked and realized (too late) that they charged me $85 in taxes & "govt" fees! That was more than the cost of 1 night in the hotel. Extremely sneaky, but I should have been checking closer.
Then I found out that I wouldn't be able to stay at the hotel after all. Good thing it there was the option to cancel at no charge. WRONG! I called to cancel and they told me that there is a processing fee for canceling of $35 and a service charge of $50. Are you kidding me? I saw nothing about these fees anywhere on the page while I was booking. (That was the one thing I was paying very close attention to) I tried to tell them this & they wouldn't budge. I asked to talk to a supervisor & was basically told too bad, you have to pay it.
The other upsetting thing was trying to get through to this place to cancel in the first place. I spent a 1/2 hour on hold & had to give up. Tried again & finally got through after 45 minutes! Then was placed on and off hold for 20 minutes while they worked on pulling up my info. Their phone lines were crappy so it was very hard to hear, plus we had a serious language barrier to deal with.
Please stay far away from this site!

After I purchased a round trip ticket from cheapoair.com via Continental airline to Asia on January 5. Within a few hours later, I found out the price had dropped $74.00 for the exact same itinerary. I called the customer service and talked to many representatives regarding the price drop and wish to be credited the differences (as other reputable web agencies allow customers to cancel without penalty within 24~48 hours); I was treated as a pest and was refused of my request.

I was wondering of my treatment by those nasty customer service representatives since I had read as many reviews as I could on their website before I purchased my ticket, and could not find any negative one. So, I intended to post my bad experience of their horrible customer service and cheapoair.com unfair business practice on their customer reviews board. But it was never appeared on their reviews board. Instead, Renee Andrews contacted me via email. After a whole day of back and forth emailing, they finally agreed to credit $65.00 out of $74.00 back to my AMEX. Don't ask me why, but it's better than nothing.

A few days later, I checked my reservation on the Continental Airline's website and found out the cost of my trip was only $1320.30 ($1232.00 + $88.30 taxes and fees). But cheapoair charged me $1344.30 and another $124.00 taxes and fees (?) on my American Express credit card. That means, cheapoair charged me $148.00 for their commission on my ticket. I have never heard of such a big commission profit from an airline web agency. The normal commission for a travel agency is around $20~$25.00 per round trip ticket.

My conclusion of this cheapoair.com is that it is a many fraudulent facets traveling web agency. Stay far away!

Continuous Lies. Prices quoted online are NOT available. The site lets you "book" that price, then you receive an email hours later claming that that price is not available and has increased. YOu either have to buy the increase, or you can cancel for a fee. You cannot escape paying something, and it's definitely not what was adcertised. Customer service is terrible, tried to say that it was twice the price online, another rep had me on hold for over 40 minutes with not a word to me. STAY AWAY!

Booked hotel on 12/16 for 12/19 & 20
Snowed out on 12/18;
Tried to cancel and after over an hour on hold I find I needed to cancel within 8 hours of booking or there is a one night + service fees charge.

Outrageous!

Don't do business with these people

I did a search for a round trip flight departing nashville going to boston leaving the 9th of dec. Returning on the 10th. Somehow I booked this flight (In the search results mind you, not sure why it was returning flights on the 16th) and it was wrong. I did not know this as I expected my search results to only return flight on my specific days so I booked it. Then I called the customer service hotline on dec. 3rd to change it and told the lady (Irene foxworthy) that there was a mistake, returning on the 16th of dec. Doesn't do me any good. I need to back in nashville on the 10th! She made me send her an email saying I cancelled the first flight and then she re-booked me another flight for the 16th! I had just told her the 10th and she re-booked for the exact day that I was changing my flight for. And the price was hundreds of dollars more... I spent 25.00 to cancel the first reservation and 488.00 to rebook another flight that was wrong! This is unacceptable and now I am going to have to book another flight (A one way home to nashville) but there is no way that I will use cheap-o-air ever again and I will spread the word to my colleagues never to use the website as they are a bunch of idiots working in there. Irene verbally confimred the 10th return date and when I got the confimation via email later, it was wrong. This is totally unacceptable and the website's ignorance is going to cost me about 500.00 more than if I had just used orbitz which I usually do.

When I arrived at the airport on 12/1 the agent told me I still owed 15.50, they stated that they were underpaid for the flight. I needed to pay before I could get on the flight. I also noted a random 10.00 charge on my credit card, it seems that Cheapoair directs you to a coupon company who charges you 10.00 to get 10.00 off of your flight price. This company is shady.I have been flying for over 30 years and never had this happen. I've used several internet companies to book my flights and have never had a problem until now. I will never use Cheapoair again.

I booked flights on CheapOair in May, the airling cancelled the flights June 29 but CheapOair never told me. Their web sight still shows me booked on those flights.

When I called Customer Service the agent said they just learned of the cancellation and sent me an email. This is a lie. It takes an hour on hold to reach a person and then they either lie or don't know what to do.

Don't even think of using CheapOair.

I ordered 4 tickets to Morocco for my wife and two daughters. Three weeks later I get an email that there is a problem with my reservation.
I called and the first rep hung up on me. When the second rep answered, I asked for her name and she hung up on me. The third time I spoke
with someone who spoke English that I could understand and they told me "Royal Air Maroc and Delta Airlines would not be a partner on the
flight as offered and one leg of my trip was cancelled and they would not refund the cancelled part. They said they would work on it and call me back. When they called back, I was told Delta cancelled the departing flight. I called Delta and found out Cheapoair was lying. If Cheapoair offers a price for airline travel(I paid $4800), they should honor it. Also, who is watching out for the air travelers. We are left to the mercy of sleazy operators with no place to complain except
an internet forum. I will never use cheapoair again-it's not worth the aggravation.

Cheap O air pull a similar stunt on me. On 11/3 I purchased 2 round trip tickets for $578 online with a debit card I use strictly for online purchases, linked to an account I keep limited funds in. When I received the confirmation the date for the return flight was wrong it was 11/24 instead of 11/26 (I still had my web page pulled up in a different window, so I knew I put in the correct date) . I called CheapOair, and was told the only tickets available for the date I was returning home were going to cost almost double what I had already paid! We went back & forth, I was telling the man I was speaking with I was looking at their web site and saw 8 pages of return flights for the date I was coming home within $50 of what I had paid. He said that was wrong, they were all sold out. Finally he agreed to a flight we could get on, on the date we needed it.

On 11/6 I attempted to make an online purchase with my debit card. Guess what I found out? CheapOair had replaced my original charge of $578 with a new charge of $828, and added charges of $50 and $48 and $1, bringing my total for those $578 tickets up to $927.

Repeated calls to CheapOair resulted in my being placed on hold for 67 minutes one time, 31 minutes another time, and never getting a live person a third time. Emails have gone unanswered except for the READ receipt coming back.

PLEASE let's get a Class Action Lawsuit going aganist these people!

Back in March we bought tickets to Mazatlan, MX... Leave Orlando Nov. 3, 2008 return Nov 10, 2008. Cheapotickets.com had booked us on US Airways going to Mazatlan and Aeromexico return to Orlando. In May I decided to check my flights to see if any had been cancelled or times changed. US Airways flights were OK, but Aeromexico had no record of our flight and our flight #, and times did not match any of their flights. We tried to call C-tickets at first they didn't answer, when they finally did they insisted the flights were good, although Aeromex. Said no. When I would insist they were wrong and that they do something to fix it, I would be cut off. This happened at least 5 times. I called US Airways to see if they could help. The Service Lady at USA was great she worked an hour and got us a return flight, although we had to come home a day earlier. She also called our credit card company to make sure we got the same price and money was paid to the right carrier. Beware of Cheapoair, rip off. Had I not checked, we would have been stuck in Mexico, trying to find flight home.

I booked a flight from Orlando to Ottawa, Canada for a great price through cheapoair.com only to be called four days later that my flight was not available. The gentleman that called me couldn't speak a word of english and there was horrible language barrier. They basically told me that WestJet couldn't honor their price and they wanted to charge me an additional $500 for tickets. I contacted West Jet and they informed me that Cheapoair never contacted them regarding the tickets and that they have several difficulties with these websites. The take screen shots of the airlines pricing and attempt to purchase them not keeping current with up to date pricing. What they do is cancel you but still charge you the non refundable $100 booking fee. It's nothing but a scam and fraud. They have the worst customer service I have ever encountered. I'll be booking direct throught the airlines from now on. I want everyone to know of the horrible service CheapOAir provides to its customers.

I purchased a one way fare last night @ 10:54 pm from IND to LAX one way. I was told the flight was $297. I input my credit card information, and received a confirmation and booking number via email. I went to sleep peacefully knowing I purchased my ticket. I woke up today, and I received an email from Cheapoair.com @ 4:52 am (almost 6 or 7 hrs later) stating that the fare for my ticket increased, and that my ticket would not be confirmed until I called or emailed them to accept the increased fare. Mind you, in my email there is a confirmation and travel itinerary for the ticket I was told was confirmed.

I called their customer service line, which is outsourced somewhere in India, so there was a language barrier there. I talked to the rep, and they must give them a sheet of standard responses to read to American customers who call, because no matter what I said, she would only respond by saying they had no control over what the airlines do. I was frustrated and told them to cancel my ticket, at the new price they quoted me, (after telling me my other ticket with the lower fare was confirmed) I could have just purchased the tix directly thru the airline for a cheaper price.

I told them I was going to sue them for false advertising ( I have the proof with the email saying my tix was confirmed), I asked the rep for the address to forward legal correspondence, she did not understand me when I asked her this (her crash course english for dummies class did not teach her such words). She put the phone down without telling me to hold, and asked her boss some questions because of our language barrier, and I guess he told her to disconnect our call, because that's what she did.

After reading all of these complaints on the many different websites, I am seriously going to pursue a class action law suit against this company. They are a fraud, and a rip off. And to all the other consumers out there here is a tip: If you look on Cheapoair's website, at their published fares and then look at the airline, they are publishing those fares for, most of the time, the airlines published fare is cheaper than cheapoair's website.

They are a ripoff and I am going to report them in everyway I can.

Good luck!

This company does not tell you openly that they charge $25 service charge on top of the actual ticket cost. Their charge is included in tax and other fees, so you do not know. I founded out by going to airline and check their tax and fees, but it was too late. Cheapoair.com customer service is not going to help you at all. Their service was terrible. I was on the phone for a long time. They kept transfering my call between billing and customer service. They would not let me talk with manager or manager refused talk with you. I must say their price is not cheap. You get charged behined and get bad customer service .They should change their name to expensive air.com.

As the name stands Cheapoair miss leading customer to thinking your ticket is lower in price than going through airline company.
But truth is customer is charged $25 more for your service which is not clearly spelled out on the site.
Which is unfair practice to me. Why not tell all the customer that your airfare is same as airline offers, but if you purchase from us you will be charged $25 extra. See how many people purchase ticket from them.

As i read all the above comments with them i don't agree because once i traveled from jfk to del not only i got a cheapest fare in the market as well as the friendly and professional customer service, therefore i would recommend to all my friends and family members to choose only cheapoair.com... only way to go chepoair.com

Even though it might save you a few dollars, don't book through cheapoair! They double billed me for my flight and after two hours of being bounced around on hold I was told that it will take at least 10 business days to refund my money. The customer service was horrific and they did not apologize or offer anything to make up for taking several hundred dollars from my bank account. When I asked to speak with a supervisor the agent refused. Also, since every other merchant that one would go to can refund a purchase within a day or so I find it very suspicious that this refund is taking so long. Save yourself a headache and book through a reputable agency!

We booked and paid for our flights from Calgary to Guatemala back in March 2008. On Aug 30, we checked-in, only to be told by the airline that our booking numbers did not have an e-ticket 'associated' with our e-ticket number. This meant we could not get on the flight.. After speaking to cheapoair.com, we were informed that the earliest they could deal with it was on Monday, when the call centres for the travel agencies would be open. We waited for Monday, did not receive a call from them, and called them ourselves. They assured us that someone was dealing with our case.. Apparently, they conducted a conference call between the airlines involved in our flights. None of them accepted the responsibility for the booking mistake. This is interesting, as the check-in representative at Air Canada, after trying for 1 1/2 hrs to find the source of the problem, could only work out that it had to be the booking agent's fault. After painfully calling cheapoair, each time having to repeat a process of retrieving our booking details and our file notes, which would always take forever and be a different phone consultant, I was eventually able to speak to a supervisor. This was the best they could do, despite requesting a manager over and over again. A senior supervisor informed me that the re-booking penalty and fare difference would not be covered and the earliest flight would cost us $659 per person to fly out the next day. Otherwise, we could fly out 2 days later for only $302 in total.. Obviously, we went for the cheaper option, despite the inconvenience. We received an email outlining the change in dates & awaited the confirmation booking/itinerary. We thought this was all settled.. At midnight, (6 hrs later!) we received a call claiming that we could not fly out on the date expected for that price. Instead, because it took them so long to book it with the airline, the price had gone up and now we had to fly out a day later for the pre-agreed price! Obviously, we had no choice but to accept a further day delay. We awoke the next day, assuming the situation was booked and done. We were soon mistaken.. An email at 11.30am revealed that they had had problems with the re-booking fee and our credit card. Instead of someone phoning us to re-check our credit card details, they had left the communication to a crappy email! What if we didn't have access to a computer? Were they just going to leave us stranded? Further frustrating phone calls (and some expletives) finally produced a re-booked flight. We received the itinerary. Hooray! We rang the airlines to double check that the same mistake of our e-ticket not being attached had not happened again. WRONG! My partner's ticket was clearly on their ticketing system, but mine was not.. Imagine if we'd turned up at the airport to deal with the same thing all over again? When we checked the emailed itinerary, sure enough, my e-ticket number is the same as the one for our original flight details... NOT the changed version. How incompetent are these people? We are still currently trying to get someone who knows what they're doing in that stupid call centre to work out where the heck my e-ticket has disappeared to! Each time, it is a painful process that takes hours to do something that any ordinary individual can do online in a matter of minutes. To their credit, they gave us a whopping $50 discount towards the re-booking fee. How generous. How is this possible, that a company who offers a product, can not deliver what they promise, then not accept any consequence as a result of their terrible business operations? I can understand that this is a non-refundable ticket option - it's not the first time I have made this decision to book in this way. However, when we have done everything right, why do we get punished for something the booking agent is clearly to blame for? I have told all my friends about this company. I just wish I could do more..

I booked a ticket from Beijing to Boston on July 28th, 2008. The ticket was $100 cheaper than my other choices on that day. I called them and asked about restriction on this ticket since it's cheaper and provided them with my passport and nationality. I called again to verify my credit informations and asked about the restrictions again. Nothing was mentioned to me. Then paid the bill.

Today is July 31th, I got a call saying if I'm flying with this ticket, I need to apply for a transit visa, which will take at least 5 business days. My flight is August 7th. I called cheapoair.com, 3 times, one hanged up my phone. one supervisor mislead me with the credit points thing. He told me if I cancel the ticket, I get credit points and I can use them in the future at any agent or air companies. Then I asked again to double check, he changed his words and said no, I could only fly with the same air company. So I hanged up and called the airline to double check this credit points thing. And I was told NO. IT's Not the Truth! Even if they give me the credit points, I'll have to fly with the same airline only, within one year.

But the third one, a supervisor again, gave me a different explanation that I can only fly with air Canada from Beijing to Boston only. God. I can fly with any other airline with this price for a round trip. This credit points means NO Points.

Cheapoair is absolutely a NIGHTMARE. Avoid them whenever possible. Speak with an accent, always trying to interrupt you, impatient, bad attitude. And LIE! How can they provide wrong informs to customers and trying to cheat them?

Fraud!