CheapOair review: is there some sort of meltdown going on! 118

Of course it was easy to take $800 from my account when I booked my ticket, but then when I had to change my flight dates due to an emergency, not only your customer service is rude and unprofessional, their phone manners stink. First I have this "Rafael" who not only is nasty, he kept on cutting me off, seriously, dude if you don't like working let someone else do your job, there's thousands of people out there looking for jobs and could treat people better than you do, then I get transferred to this other woman who is just as nasty as Rafael and although I tried to cut her some slack because she has a thick heavy accent was as rude as the other one, finally I get transferred to a guy who I actually thought was going to help me out, but no, he offered to change my flights dates on days that I just couldn't make it, when I said "I'm sorry, I can't make it on those days, let me just double check with my calendar" this jerk tells me then call some other day and hangs up on me. So cheapOair, if these are the people who run your company, i hope you make chances really fast, because seriously, your company is going to go downhill pretty fast. Never ever again I'm booking a flight with cheapOair.

We don't know what to do.
On July 29, 2011 we booked our trip from Detroit to New York thought the cheapoair.com website.
In couple hours we recognized that dates on returning flight where not right. We called phone given on this website and change the dates on reservations.
Originally we payed for tickets around $800.
The cheapoair.com charged us for the small change additional $591. This is a lot of money. But we had to pay it. We don't think it is right.
Second issue:
Flight from Detroit to New York was canceled by the Spirit on August 1. Spirit hold the people 2 hours in the plane and 2 hour at the gate area, after that announced the cancellation.

We decided to cancel hole trip. Spirit agreed for full refund, but cheapoair.com didn't report about our changes. So Spirit didn't know about $592 charges!
cheapoair.com don't want to give our money back!

Having searched flight tickets over the web, I noticed a good price listed on Cheapoair.ca. I hit “book” to purchase the ticket at the calculated price. Having entered my credit card and billing information and being verified by the system, I hit “confirm” on the next directed screen. Ooops, it stated that the price had changed by a 50% increase from what was listed and asked me to confirm. I backed out and it redirected me to a page with a statement of apology and attempted me to shop from them again…

Questions and Beware!
-- Do they have the products as listed? Are they running a good faith business? If the tickets are no longer available, should they tell you immediately after you hit “book” instead of after obtaining your credit card and billing information?
-- The credit card and billing information should only be released to the merchant when the merchant and the customer had agreed to deal. But Cheapoair.ca says: Give me your credit card and billing information before I could tell you the price and availability! (Dare they put this statement on their website…They will gone out for business forever!) WHY WOULD THEY WANT YOUR CREDIT CARD AND BILLING INFORMATION WITHOUT THE LISTED PRODUCT TO SELL!
-- I called to reason with them. (IT TAKES FOREVER TO GET A HOLD OF THEM. AT LEAST HALF AN HOUR AND ONCE WAS TWO HOURS ONHOLD FOR NOTHING) They told me it was only computer glitch not human thing and they claimed it had never happened before but only on me. (JOKE! THIS OBVIOUSLY IS THE COMPANY’S DESIGNED PROCESS! And they were worried about my screen shots! )
-- Now my credit card and billing information is in the hand of Cheapoair.ca. Nightmare!
-- Beware! Had I done a complaint search against Cheapoair before doing business with them, I wouldn’t have use the company at all.

In may 27, 2007 at 07:19pm, l bought a ticket online from CheapoAir to travel from new york JFK to Heathrow Airport in London, the ticket was delay so l was force by the circumstances to buy another ticket from the same agency which is cheapo air.
cheapo Air promise to refund my money upon my return, i did what is required of me to get the money and they have refuse to pay me.

Please i want you to help me get my money because it be too long, they keep on tossing me and i can’t take it any more. I need your help on this case.

Cheapo Air has refuse to refund my money, i don’t think it is right for them to treat me this way, it has been too long and any time i call them the keep on tossing me.

i lost my job and money $ 2000.00 due to this problem, the money i used to pay for the second ticket was alone and i have to pay interest on it.

DO NOT USE THESE THIEVES! YOU WILL LOSE MONEY!

I agree all their complaints, I cancel my reservation and they charges me $ 500 for the cancellation fee! Pls I hope all the people around the world don't make a business in this site cheapoair is a rip off! I wanna file a case against them.

All the people out there please don't make a business with them I am one of the victim, they charge me $500 dollar cancellation fee plus I didn't even get the refund yet! This company is a ### totally scam, is anybody the victim here one to speak up I am not let them doing this again I wanna take this to the court. this is my email tracy_flp@yahoo.com all the victim email me. We need to speak up!

The service they provide is awful. I was sent incomplete information for a booking for my wife to come to the US from China and Cheapoair did not provide the accurate information to confirm the booking. By the time I got it straightened out on the phone...afte waiting 20 minutes for CheapoAir to answer the phone, my wife missed her flight. This incompetence cost me the price of an entirely new ticket...1225.00 they suck!

I needed to change a flight date due to a 1st degree death in the family, and to my utter shock, I was repeatedly told "no, no changes are allowed" or "you have to buy another ticket". FOR A DEATH IN THE FAMILY!?

How in-compassionate can a company be? In total disbelief at the injustice of this policy, I called Iberia themselves to see if they could do anything for me. I was told that Onetravel has to call Iberia's help desk to get an "authorized change code" for such a special circumstance, and that because I bought the ticket through a travel agent, Iberia can only speak to the travel agent on this matter and can not speak to the customer directly|. So basically, something can be done but Onetravel didnt' want to bother to do anything. Calling Onetravel back, I was put on hold for over 45 each time in a span of 3 full days, for over 24hrs, I was probably on the phone 30 different times and each time, had to go over all the sordid details of my father's death and how I needed to go back in time for the funeral.

Each time, I'm told that they cannot get a hold of Iberia, or that Iberia was closed and that I needed to call back, that Onetravel can not do anything for me and that we are all at the mercy of Iberia only, that the supervisors are too busy right now. Iberia was open each time I called to check, they are just busy and so Onetravel had to be put on hold. For 3 agonizing days and a total of what must of been, 24 full hours of talking to Onetravel and begging them to help me get home to attend my father's funeral, they ended up charging me a $325 processing fee'. That was half my ticket price. I have been a customer of Onetravel for over 5 years and I have bought numerous tickets both domestic & international during that time.

Never will I buy anything from them or their affiliate, CheapoAir ever again. I have never had to deal with such an insensitive company in my life and with the fee of $325, I felt completely taken advantage due to my situation. I have experienced bad customer service before, but this wasn't just bad customer service. This was an utter lack of compassion. I have never experience such pain and disappointment, crying on the phone to a robotic sounding customer service representative.

No matter how much money I'll save, nothing was worth the pain & agony I went through from this experience. I would never wish that experience on anyone. So gravely disappointed that a company can take advantage of such a situation as a death in the family, I sit here still in shock at what I had to go through. Their customer review page is also fake, there is no where that current customers can write on it!

I had a bad experience with CheapOAir last July. I booked a flight then less than 24 hours later decided to cancel. They do not respond to the email address they supply and they just send you around in circles on the phone. I consider that they STOLE MY MONEY.

CheapOair did not send $1252.60 to EuropCar as they should have. We had terrible hassle at car rental and called CheapOair from car rental in San Jose, Costa Rica. Serena (at cheapoair) said that it would be credited back to our American Express card within two weeks (which would have been by Nov. 15th) and so we paid the car rental again. We would appreciate it credited back to Bobby Williams' American Express credit card as soon as possible. We have to pay credit card bill and it would be easier by far without unnecessary charges we do not owe.

Last week I've purchased 8 tickets from Sfo to Bzn, the return is Bzn to Las for the trip date 9/7-9/11.For this trip we already booked/paid the hotel and rent car. However, last night I received the email from cheapOair that informed me my flight is changed. They changed my return to 9/12 and said if I do not accept the change, I will lost entire value of my ticket. Its ridiculous! It just like you buy a apple from store but they give you orange after you paid. Then tell you if you don't accept, you can't get refund. I don't understand why does such problem happen in U.S. company?
Is there anyone can help me to cancel our tickets with refund?
I purchase ticket by CheapOair. I would never use it ever!
Below is the information from CheapOair:
======================================
If you wish to not accept this new option offered by the airline:
There is no guarantee that the airline may offer you another option.
You may lose the entire value of your non-refundable ticket(s).d

Last week I've purchased 8 tickets from Sfo to Bzn, the return is Bzn to Las for the trip date 9/7-9/11.For this trip we already booked/paid the hotel and rent car. However, last night I received the email from cheapOair that informed me my flight is changed. They changed my return to 9/12 and said if I do not accept the change, I will lost entire value of my ticket. Its ridiculous! It just like you buy a apple from store but they give you orange after you paid. Then tell you if you don't accept, you can't get refund. I don't understand why does such problem happen in U.S. company?
Can anyone help me to cancel our tickets with refund?
Booking no:[protected], [protected], [protected], [protected]
I am disappointed because this is first time I purchase ticket by CheapOair. I would never use it ever!
Below is the information from CheapOair:
======================================
If you wish to not accept this new option offered by the airline:
There is no guarantee that the airline may offer you another option.
You may lose the entire value of your non-refundable ticket(s).

On a recent trip to Accra Ghana, I was booked via Washington DC Dulles. Going I had no problems. However, on my return to the US, I was told that the return booking was uncorrectly done and I was going to have to pick up my luggage in Washington and recheck it for a flight to Chicago then on to SF. When I arrived at Washington, my luggage was sent to another termal and I had to wait for it to be brought over the the correct termal before going through immegration. Of course, this took a lengthy time. I was informed that my next flight was going to be out of another airport (Reagon) and I had to get there on my one. My scheduled flight was booked from another airport and there was no way I could get there in time for the flight. I was sent to the United Ticket office to reschedule for another flight leaving out of Dulles. All flights booked and I had to wait 6 to 8 hours to get a flight to SF. Of course, United charged me an additional fee of $150.00. This was an unacceptable charges and I should be refunded by CheapOAir for their mistake in booking.

CheapOAir is easily one of the worst airfare “bucket shops” I have ever dealt with. Although I suppose I should not have been surprised when buying from such a seller, I am furious that they have not allocated the proper resources to to the customers that will inevitably have problems with their products.

To be more specific: being put on hold for hours is common, and just as common is waiting for hours but then being dropped off the line (ostensibly by some “error” or else sheer incompetence) and then having to call back again at the back of the call-line. Their customer service is grossly understaffed and is their phone system appears to be faulty as a rule. They also seem to know they have a bad system as they are constantly asking for a “callback number” in case the call is dropped, which it inevitably is.

Furthermore, their policies regarding refunds and flight changes are absurd, although again I should not be surprised as this firm is called “CheapOAir” and they do indeed sell extremely cheap tickets–apparently at the cost of all administrative overhead and with the added burden of ridiculously anti-customer sales policies. In conclusion, I cannot help but conclude that CheapOAir actually wants you to have to change your flight because they seem to make so much more money off of you that way, in terms of penalties and fare differences, and of course since they don’t pay for any sort of decent customer service there is no extra administrative cost either.

All in all, this is a terrible firm that is either going out of business as I write or else fosters the appearance of such straights in order to save money. Do not do business with them.

http://www.groubal.com/cheapoair-awful-customer-service/

CheapOair did not send $1252.60 to EuropCar as they should have. We had terrible hassle at car rental and called CheapOair from car rental in San Jose, Costa Rica. Serena (at cheapoair) said that it would be credited back to our American Express card within two weeks (which would have been by Nov. 15th) and so we paid the car rental again. We would appreciate it credited back to Bobby Williams American Express credit card as soon as possible. We have to pay credit card bill and it would be easier by far without unnecessary charges we do not owe.

Flying from Pheonix to San Jose, Costa Rica. Purchased tickets from Cheapoair. Tickets never confirmed with US Airway by Cheapoair. Lost flight to Costa Rica, $2500.00 out to Cheopoair and three hours on hold to India. No telephone numbers provided in the US. Still no resolution and out the money and time. BUYER BEWARE!

Cheapoair pays $3.00 per ticket to US Airways but does not confirm the existance of the tickets being sold or oversold by US Airway. They issue you a E-ticket but has know value until you have a confirmation number by US Airways. Cheapoair's confirmation number has no value to US Airways and can't not be used in any form to obtain information or varification of a purchase with US Airways. Bad deal bad company bad comunications bad customer service.

I will not purchase from CheapOair again. I booked a flight to Miami and checked several times to make sure everything was correct and ordered the tickets. As I am heading back to Illinois I find out that my flight leaves a month later from when I booked it. Then I called customer service and was put on hold for a very long time. I go back two months later to CheapOair and go to order another batch of tickets to Miami and was almost scammed again. Right before I purchased my tickets the CheapOair website changed my ticket date again! I will not purchase from the CheapOair website again. From other comments and personal experience with customer service I knew that it would not even be worth fighting for. I lost $200+.

Cheapoair booked me on a wrong flight to Tel Aviv, in January. They said they'd rebook me on the correct flight but I'd have to pay again, and they'd refund me the money I paid for the first flight. Well, it turns out to be a lie because 3 months later, they still have not yet refunded me, and they don't seem to know when they will do so. HUGE SCAM, I am filing a suit against them.

If you can help it, don't do business with these ###s. Someone needs to *** their servers and put them out of business

ummmm...you used a site named 'Cheapoair' and you are surprised you got crappy service? Really?

I feel they have the MOST POOR and HORRIBLE customer service. I would prefer to walk. Their customer service department is in my opinion poorly managed, I just got off from a 1 hour argument from a manager who told me there was no one higher in position than her to speak with, when I asked the name of her supervisor. I preced to ask her if she was the CEO, president, or owner of cheap-o-air, she would not answer. In my opinion I will never again even allow cheap-o-air to pull up on my internet's search engine. In my opinion I would rather throw the cost of an airplane ticket and walk then using their services ever again.

I am sorry I had very unpleasant experience with CheapoAir. Cheapo booked my flight on American Airlines (AA) flight 4193 (May13) from Richmond to Madison through Chicago. When I reached the airport at 5:30 PM, I found that my flight was cancelled due to weather condition. Neither AA nor Chepaoair gave me early notice about this cancellation. AA counter asked me to wait till 9:00 PM to reschedule my flight for the next day. When I called the Cheapoair to help me and explain my insurance coverage, your customer service referred me to the Mercury Insurance (MI), who showed no interest in helping me. MI rep told me to limit my expense claim only towards lodging and food and not to exceed $100.00. When I insure my flights on Delta, I get Insurance coverage up to $150 per day for flight cancellation. I also always receive my insurance policy at the time of flight booking. I never received the insurance policy from Cheapo nor from Mercury Insurance. I am therefore surprised that Mercury Insurance asked me to limit my claims well below the standard limits..

I spent $177, .00 towards food, lodging, taxi;. I submitted my claim by e-mail for $150".00 to Mercury Insurance!. My emails to cheapoair@cheapoair!.com bounced, . What is your email address?

When I bought ticket from Cheapoair first time, your agreement mentioned about a $50.00 discount against a code. When I tried to use this code to buy my next two flights, instead of $50, I got only $10.00 off. So, I bought my both flights on Delta, which actually worked out cheaper than Chepoair’s discounted fare.

My Credit card statement shows your service charge of $34.00. This is outrage. I did not agree for this service charge. Please refund this charge. I am calling my credit card company on this.

I booked air line tickets for my son and grandson over two months ahead of time. The day after I booked them I realized that I made a mistake and needed to change the return flight time. I called and they charged me $400 to make the change. I realized that they would probably charge me something, but $400? After arriving my son decided that he needed to change the flight time back again, This time he went through a friend who was an agent. She was able to change the flight back for a mere $25 a ticket. Me thinks Cheapoair is padding the so called penalty change charge? I will NOT use Cheapoair again!

My mother and stepfather used this company to book some flights from Australia to New Zealand and back...because of the earthquake in NZ, their inbound flight was rerouted to another place in AU...they have been trying to email customer service for numerous times over the last few days and have gotten no response, so they have asked me to call since I'm here in the USA...I have now been on hold for 45 minutes, and have gotten noone to talk to...this company is a SCAM...there is no excuse not to have a phone answered within 5 minutes...you can bet that you will not be used ever again by my family or my friends.

Disappointed customer - I am trying to find the best possible way to help people not to buy airline tickets through Cheap O Air. They do not honor their contract and they do not have the cheaper airfare. They do not post bad reviews when they received them. They will put you on hold for an inordinate amount of time when you have a complain. Overall, very poor services.

I was suppose to travel with my wife and three kids for summer vacation, due to my duty my leave was cancelled, i called the customer service and ask them for advice. The advice they gave were awful. I was going to only cancel my ticket and let my wife and kids go on vacation, but the customer rep led me to believe that i will be refunded if i cancelled all my tickets. So i went ahead and cancelled all 5 ticket, to my surprise there was no refund. They charged me 25 dollar per tickets to cancel, and gave me a $300 credit and a rebooking fee of 150, so the credit is only 150. Horrible, i will never ever do business with Cheap o air, never again.

Here is my prolbem i was going to let my kid and wife go on vacation to the family and have fun, but after talking to the customer rep i was under the impresion, because i had insure my ticket, that i will be refunded. big mistake, no refund. the insuranc they provide is worthless thru travel guard.

CheapOAir has the worst customer service and the worst website for booking air travel. I have a flight on my screen and I can't change the 3 passenger to child because I went through an alert site that shows 3 travelers. When I called customer service I was told I could not get that flight for that price. WTH, you show one amount on your website but won't actually let people book the flight for that price. That is called false advertising and it's ridiculous. If their rude customer service people are asked about it they just hang up on you too, real nice. They need to get their website fixed and start keying the flight codes on time so the true amount will show instead of scamming their customers.

Normally I check out a service on the internet to see if it is legit. I didn’t check cheapoair—wish I had.

I unfortunately bought two round trip tickets from Cheapoair for Thanksgiving 2010 from Dallas to Pittsburgh for about 747.60. They sent me about four e-mails asking me to tell them the best time and phone number to contact me because there had been a rescheduling. I responded every time, but they never called me.

I started calling them. I was told there was a problem getting me from Milwaukee to Dallas on the way back. The operator gave me a lame excuse and said she would get back with me. She didn’t. I called again and gave my reservation number. She said there was a booking error and was transferring me to another department. They hung up.

I called again, was on hold about 40 minutes and then got a busy signal. My guess is they have the software rigged so they can flag a problem customer calling from a certain phone number, put them on hold and eventually disconnect.

So I started calling on my cell, which had a different number. Got through. The lady hung up on me the minute I gave her my reservation number. Guess she read about a warning notice written in the database from a previous operator.

I called from a third cell and started pushing buttons until I got a person. Told them I was retired and on disability and my mother was very sick and this might be the last chance I had to see her and I had no money left for new tickets. He said he would get back to me and he didn’t.

I contested this bogus scam charge from Cheapoair to my VISA and got my money back.

Never use Cheapoair!

I booked flights for my teenage daughter and her friend through CheapOAir. They were not listed on the last flight segment, even though we had paid and been confirmed by CheapOAir. They managed to get a ride with Liat. I checked there booking on there return flight, and to my horror discovered they were booked on a nonexistent flight. I tried calling customer service(at international rates), was put on hold, told I was being helped, and then cut off. I had to book my own way home for the girls. After 4 attempts to straighten this out, nothing has been resolved. Do not use this company! No wonder they are so cheap.

I was not happy with my trip, but was very happy when I flew home and there was a Cheapoair agent called to see how my trip was.

I told them all the problems I had and they immediately made amends and tried to resolve my problem. Most companies just take your money and don't care what happens after that. I have to say Cheapoair seems to care enough to call their clients even though they're already paid just to make sure everything went well.

I was shocked they called just to make sure all went well, its only this reason that they really turned me around and made me a customer for life.

God help you if CheapO gets your money and you then need to talk to them. It take smultiple calls to get through to a a number that is a toll call (no 800 number). Once you do, there will be some very long waits,l only to be disconnected. When you do talk to someone, you'll get several transfers to someone else who will disconnect you once or twice along the way. Lousey connections will make it hard to understand the person on th other end of the line (Who will qalso quite likely not be an native English speaker).

After hours (Yes, honestly hours!) of this, you get to hear that you will have to call the airline directly. When you do, they'll tell you that you have to call CheapO.

After days (honestly, days!) of this you will be told that you'll have to pay more, way, way more, to have CheapO straighten out the itinerary that they screwed up. If you ever had to call them from outside U.S., you might not ever get home.

Complaints about these flakes are all over the Internet like a bad rash.

BUYER BEWARE!

Subject: My CheapOair Booking No. 2589878: Our flights were changed without our consent to unacceptable times. I'ved tried unsuccessfully to contact CheapO air by phone but couldn't get to anyone that understood my complaint. I was told I'd receive an e-mail. As of this date (about one month after my original complaint)
I've yet to receive an e-mail. Our flight to Jacksonville FL was changed to arrive at 7:40 PM. I have night
blindness and was extremely concerned about driving to our condo from the airport in the dark. Our return flight was changed to a 7:00AM flight from Jacksonville FL. So we lost another beach day. I was thoroughly
disappointed with CheapOair and Northwest Airlines and will never use them again. I understand that my home airport (Wilkes Barre Scranton PA) has limited flights but I believe I am owed at the very least and apology for the inconvence we were caused. Thank you. Kathy Sweetra

good prices BUT NO REFUND OR TRANSFER, Tuesday, April 06, 2010 @ 8:42:00 AM
As we all know unexpected circumstances can effect us all. Yes there are good prices, but PLEASE NOTE THE SMALL PRINT! We lost £1000 on tickets we couldnt use simply because they were NON TRANSFERABLE, NO FEE OPTION. We would gladly have paid a fee to fly at another time, but no OUR HARD EARNED MONEY IS THEIRS FOR DOING SIMPLY NOTHING!

If you cant afford to lose your money then PLEASE DONT use Cheapo air.

markfletcher

p.s. i hope everyone finds this link that you may make an informed choice and not make the mistake and loss we did.

Worst ever flight booking experience in last 10 years. Booked online and get itinary with confirmed booking. Made my travel plans and one day before my departure get a call from them that my ticket is not confirmed. I spend more than two hours on phone to get a customer service rep and the guy was a real $#*!; never had such a rude behaviour from any representative.He suggested me to defer my travel plan or purchase other tickets paying double the cost. He was not accepting the fact that they issued a confirmed ticket itinary. Please stay away from the web site otherwise you could be the next one.

Ok so I book a 6 hour Intl flight for two, and request that one ticket be a window seat . So, when I go to confirm and check in, they have my wife and I both in middle seats and in different parts of the plane! Ohh and there are no seats together available to change.

When I called to complain, the customer rep actually hung up on me. I finally got his boss on the line who told me he could not do anything. No seat change, no money back, no future discount... NOTHING! He actually said I should have asked if I wanted the seats together when I bought them. So now it's off to the airport where I can only hope that Continental can help fix CheapOAir's mistake.

Terrible customer service, terrible company. Never again.

Dear Renee, Booking no [protected].Ticket ID: 5828261 My daughter went to the Airport and Airline says your booking is not confirmed by cheapoair agent in a timely manner with us. She spoke to Cheapoair agent for 6 hours. Despite providing accommodation there is no response till date.As per last converasation with an agent; I have no choice to book another flight booking I paid US$1209.80 (Booking no [protected]). alongwith 2 days accommodations, food & Taxi charges. I claim for these amount. Thanks

Dear Renee,
Booking no [protected].Ticket ID: 5828261 My daughter went to the Airport and Airline says your booking is not confirmed by cheapoair agent in a timely manner with us. She spoke to Cheapoair agent for 6 hours. Despite providing accommodation there is no response till date.As per last converasation with an agent; I have no choice to book another flight booking I paid US$1209.80 (Booking no [protected]). alongwith 2 days accommodations, food & Taxi charges. I claim for these amount.

Thank you,

I never even got to the completed booking stage. They offered very competitive fares but each time I tried to book it told me that ticket was sold out. Again and again and again. Well why SHOW that far in the search list if it cannot be booked? Even Chrisroom Pallantesky have a better serv