Cheryl & Co. / Cheryl's Cookies
Reviews and Complaints

I went into your location in Westerville and was told I had to use the hand sanitizer. It was not presented as an option. I have never walked into an establishment and forced to do such a thing. I was shocked I did not see a sign indicating this was a requirement before coming into the store. I did apply it but was so taken back I just walked out of the store. I noticed the associates all had gloves in which I'm sure they didn't apply sanitizer to. I can appreciate a business taking precautions however all the research I've seen is that covid is not transmitted by hands. Im sure I am not the only potential customer you'll lose by keeping this practice. I think perhaps if the sanitizer machine was placed at the entrance stating it was mandatory people could have the option before entering. Also as I left the girl who enforced the and supervised my use of the hand sanitizer gave me a snarky "you have a wonderful day". I didn't say a word the entire five minutes I was in the store. I felt the whole experience a terrible experience. I'm not looking for free cookies or discount just thought someone should know of my experience

On September 22, 2018, I placed an order for 24 pumpkin cookies to be delivered to my daughter at Wittenberg University in Springfield, OH. They are her favorite. I waited 2 weeks and they never arrived. I called about the order #: W00875238204238 in which I received a confirmation via email. I was on the line for 40 minutes and did not receive any solution. I was told she would call me back. I received no call. I made a second call and the customer service representative was very rude and told me I would receive a call within 24-48 hours. I waited 72 hours and received no call. I called a third time and talked with another individual. After 15-20 minutes on the line, she said the order did not go to processing; therefore, it was not filled. I received an "I'm sorry". I asked her what she could do for me and she said she would email me a $20 voucher. I received nothing. My email is matt.[protected]@att.net. I will not order from Cheryl's cookies again regardless of how well my daughter likes them. It is not worth the hassle.

Called one day and I was repeat mocked by a bogus receptionist who answered in a bias and unprofessional manner. No real or normal human does what these evildoers are doing. Con man CHERYL is a bully and mentioned about an attititude. To me you can't hear or see an attitude in anyone email. Anyone who mentions anything about an attitude in my book is dishonest and delusional. A sense of entitlement and this conman preys on younger professionan humans. Cheryl & Company are monsters and nothing to back up their crazy making targeting credentials. Looks can be deceiving and defrauding the world by their malicious intent. Intent on scheming the public by stealing the publics identity. Utilizing confidence tricks with images of the opposite of what really are on the inside. I believe all of them are deceiving and manipulating . Typing and talk is cheap. I believe these conman do have biases against real humans. Cheryl & company aren't real human or professional in a business sense. Never met Cheryl and his email let's me know about all his biases already. Unprofessional con men will never tell anyone what they did to cause delusional problems where there was none. They are haters who prey on humanitity and predators. More or less a Fraudulent real estate scheme to defraud the public.Cheryl& company are one of many real estate schemers. A scam within a scam. Lastly, unprofessional delusional email without any real introduction.

On 12/11/2009, I ordered on the internet for four different individuals. Every step had "free shipping" posted but when I looked at the page prior to submitting the order, it showed an individual charge for each order for a total of 57.80. Thinking it might re-figure the amount when I pressed the "order" button, but instead I got a page that led with "OOPS!" The page said the data did not go through... to use the browser back button. When the same thing happened the second time, I called Customer Service. The lady helped the order go through as advertised with no charge for shipping. She assured me only one charge went through. Four days later, while checking my credit card statements, I see two charges. I called again 12/15/2009. After an extended conversation, the call ended with me paying for two identical shipments but with two price tags, one included shipping ($247.76) and one without a shipping charge ($199.96). The best they could offer was for me to contact each person, have them be at home when the shipment arrived and refuse to accept the second one. Then, they would refund my money with no mention of the shipping charge issue on one of the two identical orders when it was clearly marked "free" on their web page. I am very disappointed in their customer service offer.