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Chewy review: Order was canceled

R
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5:19 pm EST
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I ordered a bag of dog food and a bag of cat food and sent to order through it went through was taken off my debit card I then get an email saying that my order was canceled because apparently when I called customer service they said that they canceled the order due to the fact that it looked like it was suspicious activity on the account well I just opened the account today being that it was Black Friday and I wanted to try to eat which I had never tried before I now have no dog food coming to feed my animals nor do I have the money directly back on my card could take three to five business days considering the fact that it is currently a major holiday it's going to be another week so when it comes time to feed my animals what exactly am I to do? I am on a limited income and spent the last of my money on this order. I have never had this occur with any other order online that I have ever made not only has this made it incredibly inconvenient and frustrating but concerning as well, I was told you canceled my order due to suspicious activity yet it is this company that who took my money and then cancelled The items I paid for, this to me is called theft, and suspicious activity. You may contact me to rectify this situation at the number below.

A G

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    +1 (800) 672-4399
    +1 (800) 672-4399
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    1855 Griffin Rd, Ste B328, Dania, Florida, 33004-2233, United States
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    May 08, 2025
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