Chick-fil-A
Reviews and Complaints

Purchase a meal from chick fil a in Suffolk va on Main Street . The spicy chicken combo and instead of fries I got the Mac and cheese. First time trying it and it was nasty and cold with no cheese.. I couldn't eat it.. I was excited about trying the Mac n cheese since I been hearing good things about it.. Me out of all people had the bad experience.. I only live 4 min away from my job so there's no excuse to why the food was cold. Very disappointing!

Im very disappointed in your companies latest decision on pulling out funds that where supporting organization that your founders believed in. Just for the sake of 1 organizations opinion. Sad day when being political correct is more important than standing on truth. The other sad thing is that your company cares more about their popularity than the actual people that you are now supporting. Because you are actually agreeing with their wrong choices that are causing them harm physically and spiritually. Im not saying that im boycotting your company just expressing my disappointment in your decison making and choices. I to love all people but I do love everyone enough to be truthful with them when needed. Even for the sake of them liking me or not.

In 2012, I joined the hundreds of conserves who wanted to support Chick-fil-A restaurant when it was being attacked by hate groups. I spent almost an hour trying to get a parking spot and then another hour standing in line to get food.
Now you are supporting anti-Christian hate groups with your money. You have sold out. I am so angry with your company for what they have done, and what they now stand up for. It is very sad! You did it all for money.
I'm disappointed that you would stop giving to the Salvation Army and the Angel Tree foundation. I, for one, know that our local Salvation Army has 18 board members: 5 gay board members, 6 blacks, and 3 Mexicans. So wherever you are getting your information from that Salvation Army is against the LGBTs community is telling you lies. And you chose to believe it so you can make more money.
This is what a question/answer blurb says about your company: "Many of the company's values are influenced by the religious beliefs of its late founder, S. Truett Cathy, a devout Southern Baptist. All Chick-fil-A restaurants are closed for business on Sundays, as well as on Thanksgiving and Christmas."
You obviously no longer practice Southern Baptist practices, and have sold out for "the love of money.'

My wife and I support the Salvation Army & love Chic-fa-la but no more, Salvation Army helps the community, Chic-fa-la takes money from the community. We have decided that the money we were going to use to purchase your food will go to the Salvation Army & then we will eat at McDonald's which I love or Boston Market. We have been customers for along time, But no more!

You guys changes the regular lemonade and added Splenda. I first thought they just mistaken and gave me diet but when I went back in I asked them and they gave me regular lemonade as I watch them pour it in my cup. Tasted it and it tasted like Splenda again. So I don't know what you guys did to your "freshly squished lemonade" but it SUCKS! change it back

First off, the place was disgusting. None of the tables were clean. Even those that didn't have trash were covered in ketchup or other such stuff. There was trash all over the floor. Then we had to wait extra long for our food as they forgot to drop it and had to be reminded. Overall a horrible experience. I usually love Chick-fil-A but would never recommend this one and I certainly will not be visiting it again!

I was ordering at drive thru and when i got to the window i paid, i received a bad costumer service, they gave me my milkshakes i ordered 3 of them, my total was more than 11 dollars and when they were going to give them to me they asked me if i wanted cupholder and since then they show an actitud, they gave it to me and the cups where leaking, no straws, no napkins and when i asked for them they rolled their eyes.
Im very dissatisfied, disappointed, i will really like a refound or repair in my order.

I am a red number and had a receipt in excess of $50 for a purchase over 1 week ago at store number 03478 order number 402-3970. I forgot to scan the receipt at time of purchase. However when I went to the system where you can enter "forgotten receipts", it said that my receipt was already processed. I'm sure someone at chick-fil-a processed my receipt knowing that I did not scan my receipt at time of purchase. I called customer service and no one has assisted me with this issue. I have called several times and it's been over a week. I am shocked that customer service has no customer service, and there is no one accountable for their customer service. If you want to complain about their customer service, you have to call their customer service number. It's a joke!

August 19 2019 at 10:12 am 414432 Dylan, Chick-Fil-A Thomas Edison Travel Plaza StoreID: CFA01

Cashier must have been in 'training' unable to lot correct keys on register.
Repeated my order multiple times only to have purchased and rec'd the wrong order.
The site was out of Large coffee cups so I recd 2 small coffees and the lemonade was warm.

Worst experience ever.

This was at the Evans Chick-Fil-A today. I'm tired of people treating their pets better than their kids. This lady got up and left 3 small children, 1in a high chair alone, but made sure she took her not one but 2 so called service dogs! It was disgusting eating and having those dogs at the table across from us. Enough is enough. A real service dog would sit at the foot has his master and not eat off the restaurant table. The workers actually engaged in conversation to say how cute! 🙄😳

Hello-
While on a road trip to Oklahoma, we stopped by to have lunch at one of your restaurants, it was packed since it was cow appreciation day( I think that is what it is called). There were a bunch of kids dressed as cows (cute)... anyhow I put it an order along with my son. Then my other son and his girlfriend also put in their own order. When my son and his girlfriend got their order a few minutes later- they were given a card for a free meal. I thought that was great! Anyhow a few minutes go by and my younger son and I get our food. I see the card on the tray, however our server puts his palm over it and takes it with him - I saw him do it but was embarrassed to say anything about it. I was a bit disappointed in his dishonesty and was not sure what to do . Thanks

Due to my work hours during the week I can only get breakfast on Saturday. So 6/8 I decided to go for breakfast with my dog ( so I couldn't go in) and arrived at 10:15. I was 3 card from the order board. The line wasn't moving. At 10:32 someone came out and changed the signs to lunch. When I asked about breakfast she said breakfast was over and it is now lunch. At this point (10:32) none of us cars moved. We were all in the same spot as when we arrived. When busy at lunch occasionally they have staff out side taking orders. Why don't they do this at breakfast if the drive thru line isn't moving. I find it unfair that I was unable to get breakfast. I totally enjoy cfa but I am ticked off about what happened. I was lucky enough to be right before the cones started so I was able to leave otherwise I would have been stuck in line until the other side of the building when there was no blockage for your car. Sorry I have to rant but I think someone could have let the cars that were there still get breakfast since we were waiting. Maybe have someone at the window who can move the line or if the customer at the window is waiting for something let them pull over so others can continue to order. I find it rude that if I didn't ask I would have not known I couldn't get breakfast anymore that day. Better system is needed

May 25, 2019 at 6:15pm.

Daycfa01

Employee #384731

Your customer service needs to improve. My waitress did not acknowledge me when I arrived. However, she did glance at me, but carried on a conversation with "cook". I was the only person in line. When she did take my order, I felt that I felt that my presence was an inconvenience. I was not provided a napkin.

Another customer came behind me and I noticed her behavior to him was similiar to how I was greated.

Perhaps, she was having a bad day.

For my issues to be resolved, please teach your employees to acknowlege their guests, smile, and say "thank you for coming".