Chili's Grill & Bar
Reviews and Complaints

Humble # 32
To go order for molten cake @8:29 pm
Arrived around 8:35pm
Told to go server that i wanted Everything fixed because i was Going to eat it in the car
The server brought out the cake on an actual plate a little over 15 mins later, and i said I can Take this plate? He said no, i thought You were going to eat it here, i said Oh no sorry for the confusion, i wanted To eat it on my way home. As i thought To myself, why would i order At the to go if i was Going to be eating it here! He told me ok, he came out almost 10 minutes later with the same cake in a to go box. When i touched the cake, it was so soaked from the ice cream sitting on top of it for a long period of time. I told Him that that was unacceptable and can i just Have a refund. He told me to hold on he needed to get his manager. I thought Maybe she was going to come to see how can she fix the problem. She came to the to go counter and went straight to the register, she didn't say not ONE WORD to me. She did the transaction and the her words to me was "this is the voided amount, and this receipt is your proof" she didn't say sorry about that or anything, so i thought That was extremely rude of her to say she is management! My refund transaction was complete at 8:55pm. I was In chili's almost 40 mins waiting on a cake! And i really Wish i would have took a picture of the presentation of the cake when the guy brought it out in the to go plate, but i was not expecting the manager to respond in such inappropriate manner!
I drove to store #1258 on north Sam Houston, and ordered another cake!

My name is Jovonna 281)223.2145

I went to the restaurant to celebrate a new employment status, was very excited until i was sited, the server was not only rufe but seemed to be ill as well. First the appitzers came incorrect, then the fajitas i ordered from the $35.00 rita promo can [protected]@!. i ask the manager to deal with the situation 15 MINUTES later i was helped . Finally the bill COULDN'T be printed ? so u mean the $95 the kiosk read was error # 4! . as i sat and went over the bill with the waitress, she them with rolled eyes agreeded . i was still not happy with the amount billed because it was WRONG, but after 1.5 hours of pure ridiculousness i was over it!

dear Sir /Madam

my name is ghizlane and i am talking on behalf of my sister imane who was an employee of chili's marrakech/ morocco.

she joint chili's as a host 5 or 6 months back.. everything was cool but then the management started asking her to clean the bathrooms and tables.. i mean het job is a HOST as per my information HOST does not do this. anyway that was fine.. after working 4 months she decided to quit because of so much work and working 12 hours a day that was too much and she has to attend university too. anyway the pay was 3000 moroccan dirhams... so as she quits they paid her but they did not pay full amount for the last month. 1500 dirhams was still there. they said they gonna give it as a check... but almost 2 months niw and still they did not pay. she called and asked but the manage was mr. bourdane refused to pay the money giving us some useless excuses... kindly check the situation out and let me know please waiting for your reply and looking farwrd to your help.

We live in Pembroke Pines and have enjoyed patronizing Chili's for as long as it has been open, but on a recent visit (Saturday, February 17th) we felt the food and service had taken a nose-dive and we did not have a good experience. We ordered the Mango Chicken and the Fajitas Trio as our entrées and asked for double broccoli instead of the Mexican rice with the Mango Chicken entrée and extra onions and peppers with the Fajitas Trio instead of the Mexican rice. When the food runner arrived with our entrées, there was Mexican rice with the Fajitas Trio platter. I explained to the food runner that I had specifically requested extra onions and peppers and no Mexican rice when ordering my meal with my original waitress. No apologies for the inconvenience...basically she picked up the entrée and "huffed off" towards the kitchen. She returned moments later with the Mexican rice removed from the platter, but no extra peppers and onions. Once again, no apologies. So disappointed in this employee's cavalier customer service attitude. But my bad experience does not end there. We attempted to get the waitress' attention, several times - to no avail. She basically looked the other way. No checking to see if the food was okay, if we required refills, wanted dessert - NOTHING! However, when an acquaintance of my original waitress came into dine at the restaurant; she and the Manager on Duty, went to that table numerous times to basically chit chat and catch up with their friends. The grilled chicken in the Fajitas Trio entrée was spoiled, but I was unable to tell my waitress or any help; as they were ALL too busy. Mind you, it was Saturday afternoon at 2:15 p.m. and the restaurant was quite busy, but for your waitress to basically ignore you and not even check on you, is beyond my comprehension. So, after trying to no avail to get the waitress' attention in order to get my check and leave the establishment, we were able to get the attention of the Manager on Duty, who only stated she apologized for the inconvenience. She did however manage to get me "to go" boxes; but it was very disappointing that we spent our money in exchange for horrible service and spoiled food. Chili's used to be one of my favorite places to eat but I am very reluctant to return. Maybe Saturday afternoon is not the best time to go there?

Very unhappy customer,

Julie Brandon
7306 NW 17th Court
Pembroke Pines, FL 33024
PH: [protected]

We sat in he bar area in a both. My son put his hand behind the booth and got a splinter under his finger nail the length of his finger nail. The manager was very rude and acted like we were bothering him. Didn't ask if my son needed anything and said "the Whole place is made out of wood" we had to take my son to the ER, where they had to separate his nail from his finger to get all of the wood out. So there would be no infection. I am very disappointed and upset. I won't go back.

My husband and I visited chili's for valentine's day. I chose chili's because the food was wonderful a few years ago and the portion sizes were very pleasing.
I ordered salmon, black beans, rice, side order of broccoli, and 1/2 order of shrimp. What I received was a decent sized piece of salmon, rice, broccoli, kidney beans, and 5 tiny, tiny shrimp on the side. I brought it to my server's and the supervisor's attention that I received kidney beans instead. I was brushed off and told that those were black beans! Wow, I cook black bean regularly and those were definitely kidney beans. Then I asked about the shrimp, well that was a lost cause, I received no answers. I was asked did I wanted to get something different, I was tired and just wanted to eat and go home. I had just worked all day seeing patients and was expecting to get my order correctly and to my satisfaction, instead I left very dissatisfied. A few years ago I received a hearty piece of salmon and 6 large shrimp on a skewer. I understand things change but this was nothing like I expected and the service was just okay. The friendly familiar environment I once experienced was long gone.

India/delhi/connaught place

date of incidence 25/01/2018

1. Poor service
2. The offer mentioned on menu was not explained clearly to us.
3. When we went again to the restaurant they refuse to provide us the duplicate order.

We are so upset and feel cheated, will not visit ever again
all your good efforts of marketing are useless because your staff is dumb.

I ordered the chicken enchiladas as a side in place of the black beans I ordered the asparagus. The chicken was big pieces of chicken breast very dry and not much flavor at all. The asparagus really looked like dry sticks a little bigger then spaghetti the steak knife would not cut through it. I managed to eat a little of it very poor quality for a restaurant. I would not have served it to a guest in my home. The waitress was very good guess I should have complained to her but I am not one to complain about food. Wish I had taken a photo of it but I did not. This was on 01/20/2018 my grandson had came from Austin to Brownwood to visit us and wanted to take us to dinner. Was probably about 1:00-1:30. all in all was not what expected from Chili's

My wife and I were on a business trip and stopped in Ecol Florida for the night. There is a Chile's right down the street from hotel we visited.
Also I would like to say I'm a Brinkley's stock holder for a number of years.
We walked in at about 8 pm on new years eve for dinner and was told would be 15 or 20 minute wait.There were maybe 10-15 people waiting also but only about a third of the tables had people seated at them. As we stood and watched we noticed a manager pick up glasses from a table that need to be cleaned off but he never finished or had a busboy clean off.We were seated in the bar at a dirty table which was cleaned after being seated.We waited for quite sometime and were passed by several waitresses but were never asked to take a drink order or even acknowledged that we were there.After about 10 or 15 more minutes we got up and left and went next door to a Mexican restaurant that was busy.
We were in Brandon for several days and did give the chilli's there a try and it was good.
Not sure that I wish to remain a stock holder if this is what there customer service is going to be.

It is ridiculous that the laws in florida cause Chillis lose customers! There is no education in there, rude service when informing customers that alcoholic beverages can not be taken out of the place! ridiculous because in Miami they sell weapons anywhere and they consume drugs even in public places! the general manager does not have any sense of education!Food nothing out this world!

AVOID THIS PLACE

1695 W 49th St #1504, Hialeah, Fl 33012

On December 30th I attempted to place an order on line for pick up. When I went to place the order i received a message saying one of my items was unavailable so I tried to find out which item but it would not show me so I canceled the order and TRIED to place my same exact 2 for $22 order but I was told that I had to get broccoli and mashed potatoes as my sides I couldn't get what I wanted. I've ordered this same meal dozens of times with no issues. I was disappointed but I went ahead and got the broccoli anyway. Once I arrived at the restaurant my already bad experience turned worse my $22 bill was over $30 when I asked why I was told because there was an up charge for my steak which I wasn't told nor was I charged extra when trying to place the online order. I asked could I have what was on the 2 for $22 menu and I was given so much attitude that I left with no food and very upset and hungry. I love Chili's and frequent several times a month I don't want to stop visiting because of a bad experience

We order from this is that was me all the time and today they were just of their game! Not only did they forget my salsa to my chips but they scammed us on the eggrolls and my Cajun pasta Was so cold that the sauce already started separating and just turning into grease or some kind of butter. We only live five minutes up the road so I know it wasn't because it was our doing. I don't usually complain but I was really hungry and I look forward to this and it's disappointing to be disappointed especially when hungry

We flew into St.Louis airport on a layover and went to eat in your restaurant.
75% of the tables weren't cleaned off. I ordered a drink and it was flat. Asked for another one and it was the same. Waitress was unfriendly. The chips were so soggy. We flew in there on the way home it looked a little better but after that experience I wouldn't go there again. I took a picture because I couldn't believe how messy it was. The date was November 6 around 930pm.
Lisa Beck

My husband and I went too eat 11/06/17 and got two dr peppers and two old timers with cheese. Our burgers were greasy as hell and disgusting the server Dillon came by our table one time! Didn't even get a chance to complain to get it taken off the ticket. Every worker was too damn worried about sitting with their friends and eating. I've been here a few times and this was by far the worst experience and I want my money back

Food was cold and terrible at this location so was service and wait time.we waited an hour before food was finally deljvered to us.while our waitress did the best she could the manager and most servers stayed mostly hudled in the kitchen waiting for the orders to be filled.i know this because we were seated at the kitchen door. The 119th and Marshfield location is the worst ive seen any where...

I got a to go order this morning and picked it up at 11:15 at your Battle Creek location.
First thing I noticed was that the sunrise burger's presentation was so crappy. The lettuce was old and brown and nothing was completely on it. Also the side of bbq wasn't even bbq. Secondly I found a long blonde hair tangled in with my fries and chicken crispers. Super disappointed!

Server was rude. When I asked for coffee she proceeded to explain that she did not want to brew a big pot just for one customer. Then she did not give one customer at our table his change back. She said no one could break a dollar. It's not the amount but the fact that she would not give a customer his change back. Gibson and university Albuquerque new Mexico location.

Terrible service 30 minutes before I got the food and the place was empty had to send back the steak twice and it was still over-cooked and Soggy and greasy raw asparagus instead of grilled sent back twice as well no comp on the meal. Didn't touch the steak or asparagus the second time they came out of the kitchen asparagus was still raw and steak was supposed to be rare and was burnt.. will never visit this franchise again this is my second experience.

10/28/2017 6:40 PM tbl 74 Tyvola 66, Charlotte NC.
waited 20 minutes for a server to welcome me
brought chips, salsa, and guacamole and Presidente Rita,
chips very oily, salsa, not much taste, guacamole not tasting good at all
Margarita, watery, very little tequila.
please note: Thursday evening, I was in the same Chili's and had a wonderful Margarita, perfect amount of tequila. I had the BBQ chicken breast and half order of ribs. All were great!

No one came back to take my food order. After another 30 minutes, I pain and left.

I would like my money back. $15.30 total.

Thank You
David Paad

Quality of food was awful. We used to love to eat there, but lately the food is awful and the place needs a good cleaning. Service was not that great either. Not enough waitresses, we had to wait 50 mins on our food, and food was served on paper in a metal tray, food needs to be served on plates. When my tray was put in front of me it looked like chickens had been scratching in it.
You need to send someone there to check the place out. Thank You . 10/28/2017