Chipotle Mexican Grill
Reviews and Complaints

I went to Chipotle in Redding, CA and ordered a vegetarian burrito for my fianc?. Unfortunately, the staff put chicken in it, which made my fianc? very sick. She has been a vegetarian for 25 years and cannot digest meat. She had to vomit and had diarrhea for about 12 hours. It was a terrible experience for her, and I was very worried about her health.

When I tried to call the store to let them know about their mistake, it was very difficult to get through to anyone. I had to call continuously for 20 minutes before I finally got through to Catherine, the manager. Catherine did not seem to care about what happened and even made a joke about it. She said, "Oh, so your fianc? ate chicken when she wanted tofu?" in a rude and condescending tone.

I also tried to contact Raina, the customer support, but she did not return my messages or emails. I was very concerned about the mistake because it could be fatal for people with certain food allergies. When I finally got through to Raina, she was dismissive and had the same rude attitude as Catherine. They did not show any remorse or concern for what happened.

I heard that Chipotle had a problem with food poisoning before, and it seems like they do not care about their customers' health. It is very disappointing to see a company that does not take responsibility for their mistakes. I hope they will take this seriously and make sure it does not happen again in the future.

I applied for a job at Chipotle and they reached out to give me an interview. When I went in for the interview, the manager wasn't even there and a random employee "interviewed" me. I didn't even get their name! They basically only asked me when my availability was, to which I replied I had open availability. Then they had me leave. It was a huge waste of time, and the manager did not even have the decency to even meet with me despite scheduling the interview for the exact time I showed up for it. It would have saved me a lot of time and energy if they just did not contact me after receiving my application. I don't even think I could call it an interview. Super unprofessional.

I received a text from a friend about a BOGO promo today 5/23/23, for the Stanley Cup playoffs. It had a link for "PARTICIPATING LOCATIONS", that did not work. chipo. tl/IHA8qlTw

I looked online for "PARTICIPATING LOCATIONS" and found no information.
I called an 800 number I found, they didn't know anything.
I called a store (not easy to find that number, and it wasn't a store near me), but the girl didn't know anything about the promo, but assured me that "All the stores are participating".
In the end I couldn't find any participating stores in the Santa Clara/ San Jose area, so I will go to Rubio's. They seem to want my business.

Disappointed in team "Chipotle" working in a store where the boss has his favorites and makes it known to the point of affecting all my coworkers. I thought the company was strict with these types of relationships but they really aren't. I'm disappointed. How can I be a good teammate when there is obvious favoritism from our boss to the favorite? The relationships they have outside of work is very obvious as they bring it to work the closeness and how it makes you feel that you are not right but they are right because the boss and some of his management have a close friendship. How to do a good job? If they don't see it.

4/10/2023 I wait to your chipotle and was so nasty 🤢 the floor had trash on it the table wasn’t clean and they had dirty dishes on the counter and the young lady was cutting meat near the dirty dishes and your sever don’t clean off were they get beans and rice etc and young was cooking food bye dirty thing I was going to put you on Facebook and Instagram and Twitter you need to take them back to class because some one is going to get salmonellae poisoning. And I have a picture of it.

950 Milwaukee AVE A, Lincolnshire, IL 60069. This place is hit or miss, Mostly miss. The food is cold and the rice is clumped together. I ordered a vegan bowl. I've never been so frustrating eating Chipotle in my life. a spoon of sofrita, a spoon of corn. 5 strands of lettuce and 6 strands of cheese with a whole bunch of crap [censored] white rice clumped together. I also had over 400 pts taken and no guac and chips. I tried to speak to pepper and was disconnected twice. Now I will write corporate and yelp. Til I get my due justice. Chipotle will close down if they keep making crap [censored] bowls and become the joke of fast food. Come get it together.

I just went to chipotle on 1608 Cortez rd Bradenton fl 34207 ordering six small kids quesadillas with only cheese they charged me $26.70 which I know that is not possible they were very rude. I had my kids with me I had to leave there was no managers around that could help me. I don’t know what else to do. I had to go because nobody was able to help me and it’s unbelievable to get charge that much for the little quesadillas.

I have always loved Chipotle, but something has changed with what is provided to the customer. Rice lacks the lime juice and salt. Corn salsa has something in it that makes it incredibly hot. When I asked for extra sour cream, I barely got a regular portion serving. Quacamole is something I know I pay for, yet when I ask for it, they barely serve it up. Chips were cold, not warm and had no salt or lime juice on them. Food wasn't necessarily warm either. Things have changed a lot, including the price. But that's ok because I don't mind paying for good food. What I hate is paying more for food that I used to get, less of it, and less customer service. It discourages me from wanting to go back.

On Friday 12/23/22, I ordered my family Chipotle through Door Dash. My order came fast, and the food initially was satisfying, until my stomach started bubbling and I felt intense pain. I put the food to the side and laid on the couch with pain and gas. I then ran to the bathroom and experienced the worst diarrhea and vomiting I have ever been through. I later could hear my fiancé on the second floor throwing up her meal, and she too, had really bad diarrhea. Our toddler was feed a small bit of burrito, and yes, she was throwing up and had diarrhea all night and for the next 2 days. There is no doubt Chipotle food caused this. I had to miss a whole shift of work the next morning for something that was not even my fault.

I purchased a GG Steak Burrito on Tuesday, Dec 6, 2022 at 4:30 pm at your location at 2025 Wilshire Blvd, Santa Monica Ca 90403. The steak was not as advertised. It was not tender. It was hard to chew. I love approx 5 miles from your location and was going to eat it when I arrived home, but to my dismay, I didn’t! I am writing to either get a refund for the burrito ($12.60 + tax, I paid a total of $16.81 because I also got guacamole) or another burrito that isn’t steak. Please advise. Thank you in advance for your reply.

I visited the Saint Paul, MN Chipolte on Grand Avenue last evening. My order was for two steak burritos and two chicken bowls. After getting home I ended up getting two pork burritos, one vegan bowl, and one chicken bowl. ONLY one item was correct. With only 7 people in line on a Sunday night at 7:30 p.m. it should not have taken me 30 minutes to get to order. The three employees were only handling online orders and not helping ANY of the 7 people before me. What happened to taking care of the people in the lobby waiting to order? And on top of that I got someone else's food. No one in my family eats pork so we ended up throwing the whole thing out. VERY DISAPPOINTED. We eat there a lot and usually there are no problems.

My daughter ordered through door dash, so I don't know if they are the problem, or its with Chipolte. We have usually had no problems in the past at the restaurant.Most of the time the staff is pleasant and accomodating.

Steak bowl had no rice, just meat and cheese. forgot the corn, and sour cream. Went back to actual store on Cross Keys Blvd, in Sickerville, New Jersey. The manager practically threw a cup of rice at me. Still not make it right. Forgot the other things I asked for. Was rude and did not want to just make the right bowl. The manager seemed annoyed with the whole thing. I definitely will never use door dash again, or this location. Rudeness is never acceptable in customer service.. Happened today 11/11/2022 at like 12 pm. with delivery.

On November 2, 2022 6:49 pm I went to the Chipolte Mexican Grill 1209 N. Main Street Suite D Summerville, SC 29483 and ordered a chicken bowl and went to pay handed the cashier a gift card and said I was not sure of the amount left on the card. She said $3.65 and was not clear I thought that was left on the card. I said I asked you no problem I went to pay with my credit card and for some reason it was being processed. A woman came over who was nasty and rude I asked for the manager she said she was the manager. She talked to me like I was a child and i let her know I was an adult and talking to me in that manner was not acceptable. I said i do not have to service this restaurant and asked for my money back she said you didn't even pay the full price for it why because I paid with a gift card. I had to ask for my money back twice before she asked for my gift card to place my money back on it. I then asked what the charge on my credit card she said the transaction did not go thru. The other employees were looking and asking what was going it. I will not be going back to this chipolte and i will be complaining to corporate headquarters.

I placed an order in the app to pick [protected]@5:30pm on Monday October 24,2002. I got there at 5:30pm and the order wasn’t ready. It was not ready until 6:10pm. I parked in front of the restaurant thinking it was going to be a quick pick up. At the streets of wood field I am now risking a ticket and had to move my car to a parking spot. This restaurant was not apologetic nor did they care that I had to wait over 40 minutes.This is unacceptable!

I have been getting Chipotle bowls for years. The last 4 times I ordered them, the quality was terrible. From ice cold chicken to brown guacamole to wilted lettuce. We just paid $58.06 for our order (chicken bowl and chicken salad) and they look terrible.

The last 2 times I went to pick up my order at the Cortez Road location at 10:45am, they didn't open the doors until after 11am while the crew was sitting down at a table eating.

Chipotle used to be my favorite, but for the price and quality, I will go to Taco Bell.