Choice Home Warranty
Reviews and Complaints

I have a bad seal on my freezer door that Choice will not cover due to the fact it was damaged and not from normal wear and tear. This is probably correct but the damage was done by one of their contractors three months earlier. The initial repair man came in June 2022 and put a hair dryer on the seal to reseat it. He said thats all that was needed. Freezer seemed to work for a couple months them went back to building up frost and not freezing properly. Choice will NOT cover new seal and won't even call me back. I pay my dues but they totally disregard me.

We have been a contractor and a vendor for choice home warranty for about 3-4 years. We did a tremendous amount of work for them. We are owed invoices from may and we are owed well around 50,000 dollars. We have been told that they will be sending checks and they will be paying. We are in the whole because of choice home warranty. Not one person will answer an email, not one person will return a phone call. This is obsurd. Why wont we be paid? I want a check overnighted to my company asap. We deserve to get paid for our services. WE DESEERVE TO GET PAID FOR THE EQUIPMENT WE PURCHASED AND INSTALLED. This is out of control. Please help us get paid before we end up in a bad predicament.

My tenants Hot water tank stopped working on a Sat.

I filed a claim immediately.

On Sunday, saw the claim was assigned to QFCS. I googled this company, they do not exist, no web-site or reviews.

I called CHW on the Sunday voicing my concern, they told me there's nothing they can do to change it.

The technician from QFCS was supposed to come out Mon 3-8pm. At 4pm we call and I'm told they did not receive the work order from CHW and won't be coming out.

I call CHW and again I'm told they can't call the technician, I have to.

Long story short:

Technician comes out (late), diagnosis the issue. Writes the diagnosis on the back of an envelope and leaves.

2 days later, the technician still has not sent the diagnosis through to CHW.

The technician eventually calls me asking if the hot water should be replaced or needs parts?

On Thursday I'm all but begging CHW to please call the technician and get this sorted out.

They assign the claim to a new company, tell me it will be reassigned within 1-2 hrs.

Thursday evening, still nothing has happened.

I call again...the call agent I speak to is rude, does not even apologize for the shocking service I've received, tells me I can't speak to a manager for 48 hrs and basically tells me I must wait another 24 for a new company to be reassigned.

At 11am on Friday, I call CHW to ask about cancelling my policy as I will engage my own plumber. I was put through to a manager...

The service, attitude and basically disregard to customer service is appalling. I was treated with a dismissive attitude of take it or leave it.

Funny part is the claim got reassigned to yet another vendor, Hamog Air & heating, also no web-site, no reviews and upon further investigation, looks like it's only active since July 2022.

The vendors are clearly sub-par and not quality vendors at all.

Do NOT do business with this company.

On June 8, 2022, I called Choice for service because my air conditioner compressor appeared to be leaking. Choice sent an air conditioner repairman who looked at the system and said everything was fine. The leaking outside continued and I again called. A different repair company was sent and immediately noticed that the leak was not from the air conditioner compressor but rather from the side of the house. After further checking it was determined that it was a plumbing problem and eventually the plumbing problem was solved. Within a short time, however the air conditioning was not producing cool air at all and in addition water was leaking from beneath the furnace.

A different air conditioning company, Company 1, was sent who tried a quick fix which worked only for a couple of days and the leaking from beneath the furnace continued. After trying several times to get resolution. The Company 1 repairman came back (they had stood me up and were a no show). When Company 1 returned, however, they did a thorough review of the furnace and air conditioner and determined that there was absolutely no freon in the air conditioner and it was the original air conditioner system when I built my house 32 years ago and it could not be fixed and needed to be replaced. In addition, Company 1 took pictures of the inside of the furnace which showed the impact of the leaking that had been happening and the rusting etc. that my furnace had faced. Company 1 determined also that the furnace needed to be replaced.

Before Company 1 could even submit its findings to Choice, I received an email from Choice saying that Company 1 was removed from the case and that they were assigning a different company, Company 2. I then got an email from Choice saying that the claim had been approved. When the new company, Company 2, came out I asked what they had submitted to Choice that was approved. They said that they had not submitted anything because this was the first time they had ever even been to my house. That is true. It turned out that what they submitted to Choice for approval was for a job for someone in Rockford, IL who happened to also have a first name of Patricia, like my first name. Why a business would be reporting on a first name basis of a customer baffles me still. So this new company, Company 2, proceeded to do a cursory look at my furnace and air conditioner. It should be noted that they did no work, didn't take anything apart or do any testing.

I then got an email from Choice basically saying that I needed a new air conditioner and that Choice would make the purchase for me but I would need to send to Choice payment of $893. In addition they said that on the day of installation I would need to pay to Company 2 $3,300. This is when the nightmare began.

The email from Choice to me said that the claim was turned over to a claims manager by the name of Jean. The email to me from Choice further said that I would need to contact the claims manager which I tried numerous times to do but was never able to get him. The recorded message said that I could schedule a 15 minute conversation with him and that the earliest available date would be Monday of the following week (it was only Tuesday so basically that would be a week later). Keep in mind that it is almost triple digit hot outside and I have no air conditioning now. To my surprise I got a call from a lady by the name of Kierra. She said she would be handling the claim. I asked what about the gentleman, Jean, with whom I had the appointment. She insisted that she would be handling it. I inquired as to why (per Choice's email to me) I would need to pay basically $4,100 ($3,300 and $893) and does that include the furnace and the air conditioner to which she said yes. I told her I wasn't clear as to why I would have to pay for everything and what was Choice covering. I told her I would have to check further and would not at that time be agreeing to and signing the email. Next I called Company 2, the company that was to do the work, and inquired as to what would be included. They said first of all it didn't include a furnace and secondly that they never said I would need to pay them $3,300, they said $2,200. It became clear to me that I was being lied to by this claims adjuster and if I had agreed would basically let Choice off without having to pay anything and Choice makes a profit as well from me. I was as you can imagine very upset and called once again to speak with the claims adjuster at his number. Again the only return call I got was from Kierra, I asked why she told me the furnace was included to which she replied that she was only going by what was in front of her. What?

Knowing that I could not and would not pay that kind of money for this repair that didn't even include a furnace, I sought estimates from other companies including Company 2 for what they would charge. All of the companies said that with the furnace leaking, it would need to be replaced. The best estimate turned out to be the first company that had been abruptly removed from the case. Company 3 wanted $11,000, Company 4 wanted $6,600, Company 2 wanted $6,000 and Company 1 wanted $4,646. The BTU for the furnace and tonnage for the air conditioner were the same and work for installing the new air conditioner and furnace and removal of the old systems were the same as well as the 10 year factory warranty. I asked Kierra from Choice whether or not I could use Company 1 since they had been the first company sent to me by Choice and clearly had the best estimate. She said no and that Choice wouldn't pay anything unless I used Company 2 . I found Kierra to be very unpleasant to deal with, unreasonable and lacking in knowledge and customer focus. She was willing to have me agree to pay $4,100 for something I wouldn't even be getting because she was too uncaring to check as to whether what she was telling me was true.

I had no choice but to go ahead and pay for all of this $4,646 out of pocket. When you consider this whole matter, I believe that I have been treated not like a valued customer at all and some kind of reimbursement is in order, at least half of the $4,646.

As prescribed by the contract with Choice Home Warranty I had filed a claim that my 11 year old HVAC system was not working properly. I paid the technician the service fee that came to my home to diagnose the problem. He sent in his recommendation to replace the system as it is an R22 system and was not operating properly and R22 is no longer an easily acquirable Freon. Choice decided to use their option for a 2nd opinion. I did not have to pay a service fee for the second opinion and he has given them a path to repair. Well the fun part is that CHW has made 2 appointments for him to repair the system and then when the appointment expires they decide to make a new appointment 10 days later. I am currently sitting at 60 days for this system to be repaired/replaced. I have voiced my anger multiple times to the phone representatives at CHW and made multiple requests to speak to a manager/director, someone that can make a decision to return me to a happy customer status.

On 9/6/2022 I made a claim that I had a water leak in a wall. 2 days later I received an email that I could hire anyone I to fix the problem and they would reimburse me within 30 days. Why do I need them? After numerous phone calls and hours on the phone they kept telling me they were working on it. On 9/20/2022 they sent me an email saying I have an appointment on the 28th of September. You would think a leaky pipe would get better service. I ended up hiring a plumber on my own because they would not respond and I have over 3000.00 dollars damage because of their tardiness. I canceled them this morning. Folks I am 79 years old I have had many warranty companies over the years and I tell you choice home warranty is the bottom of the barrel. Save your money they are a scam..thank you Michael Wrightsman

In July 6, 2022 switched to Choice Home Warranty and was given a rate of $512, but if I paid for three years($1386.00) it would drop to $465 a year and I could cancel or cover a different home if I sold or moved. Signed up for the three years paid in full for the three years.

On September 19, 2022 needed to cancel [protected] / [protected](the additional 2 years) as I am placing the current home up for sale.

Per the Resolution Manager, my new cost for the single year will cost over $660 and he offered down to $600 but then he mentions I will have a cancelation fee of $50.00 which was not discussed when I signed for the 3 year.

I should be covered with out raising the cost of the policy as I already paid in full for the coverage.

Correct refund the policy was written $1380/3 comes to $462 a year, credit should be $924. The policies are not effective until July 6, 2023 and July 6, 2024. The account is not canceled just a change in duration. The [protected] policy should be the original $512 as discussed and honored.

My phone call start with Sales, moved to Customer Service then to Resolution which sent back to Sales when I start the conversation was transferred to Customer Service then started the process over.

Again back at resolution being told the best they could do is charge me 600. for the year and credit the remainder.

This is not correct as if I wait for the one year to elapse and cancel next July 6, 2023 they would need to credit my account $920 oh wait the cancelation fee I was not informed of would credit $875.

This is a bait and switch approach.

This is my second claim this year with my dishwasher. My dishwasher first went out on February 7, 2022. The technician that came out recommended it be replaced. CHW denied the replacement on February 8, 2022, and cancelled that technician and assigned a new technician. Sent the appointment notice at 4:17am February 9th for same day 9am appointment, without confirmation that anyone would be home. The appt was missed and next appointment was not until February 25th, when the part was replaced.

On August 27, 2022, my dishwasher went out again. The technician came out and suggested replacement again, CWH approved the replacement and offered $246, that would not even cover a quarter of the price of a new low end dishwasher, on sale. I appealed the amount and set up a time to speak with the Case Manager. The assistant to the Case Manager called back approximately a half hour before the scheduled time so I almost missed the call, which probably would have been a good thing since the the assistant Case Manager was very rude and raised her voice and would not let me speak. When I requested a new Case Manager she said okay I will put in the request and it will be 24-48 hours before I receive a call back and hung up on me. Since I have had no luck in receiving a new Case Manager and as many times as I call and request to speak to a supervisor, the call goes back to the same Case Manager, and says she has submitted the request email that goes to a general mailbox to be assigned to a supervisor, therefore she cannot provide me with any contact information. It has been 3 weeks that I have tried to get this resolved and speak with a new Case Manager, and now my old dishwasher stinks! I think what this company does is low ball an amount to the customer towards the appliance and if not accepted they have these unethical and rude case managers that try to break you down into accepting the ridiculously low amount because you are unable to get anywhere with them. The terms say "If we cant fix it, we will replace it." This is fraud and false advertisement on CHW's part.

I bought a home warranty policy from Select Home Warranties on June 14, 2022 and paid $480 for their premium plan. I subsequently filed a claim for a plumbing problem and have been in touch with 4 plumbers. Two didn't show up, one showed up but said he couldn't make the repair. The fourth decided he didn't want to work with Select. Then today, out of the blue, Select informed me that they think the problem started before the contract so isn't covered...

Claim # [protected]

I am being denied evaporator leak replacement we also have an issue with lines outside the house i understand you do not cover that refrigerant line sets but the evaporator doe not fi that bill.

9/19/2022

I bought this plan for my parents who are on a limited budget. Unfortunately, it is not worth the money. Their dishwasher broke down. The first time the repairman wouldn't work on the machine because a piece of wood needed to be removed. Then he ordered one part and said it wasn't the piece that was broken and he was going to order the correct part. After hearing nothing more from the repairman, we found out that Choice decided that it was too expensive to fix and offered to "replace' the machine. The only offered $247 to replace the machine. A comparable machine will be over $600. I tried speaking with a "case manager" which was a total waist of time. To say she had no customer service skills is an understatement. They claim that they can replace the dishwasher for $247. I asked them to go ahead and order it and ship it to us. They said they couldn't do that. I asked what was broken and how much would it cost to repair the machine and they said they couldn't give me that information. Needless to say, $247 pays about half the price of a low end dishwasher. This doesn't even include the installation.

Been with company a few different times but my suggestion are never ever do business with this highly Unethical and deceptive company Fraudulent company. (Claim [protected]) When I first took a warrenty with this company I told them clearly that I had an 80 gallon water tank and this was years back and they said they would honor it.

I had issues with this company later on and dropped them for about a year but I bought another warrenty later and again, They accepted my 80 gallon water tank or we were not doing business. About 4 months before my warrenty ended I recieved a call on Sept 6th 2021 and I was offered another warrenty which I told him I still had around 4 months to go. He ended up giving me a speech about how I would have a higher cap and told me he would give me so many months extra if I purchased another one now! I accepted and made my first payment...1 or 3 on september 7th 2021.

Fast forward to 8/14/22 I filed a claim about my water tank. They said that they would not take care of it for for a saleman call me of Sept. 6 2021 and he told me they would NOT warrenty my 80 gallon water tank any longer. I told customer service and the complaint office why would I purchase another warrenty and pay another almost 400 after telling me my tank would not be honored any longer?

Only and idiot would offer me another warrenty after telling me my tank is no longer covered and only a bigger idiot would pay for another warrenty when I still have another 4 month and which I would of dropped them as that was always in the conversation for years. It was no exception as you cover it or I will go else where!

This sad and unsrupulous individual put on record not our conversation but a fictitious and highly frauduent conversation that never exxisted. And too make matters worst the complaint department took up for his actions and basically calling me a fool as I would by another warrenty from this company after telling me I was not covered any longer on the 80 gallon water Tank!

My advice from here to anyone is too Run form this company for they are bottom feeders and liers which is putting it nicely!

on 07/17/22 our A/C went out, we called CHW and placed an order to get fixed, (the temperature was 107 degrees and above 100 degrees the rest of the week, we are in out 70's and it was really taking a toll on us, my wife is disabled and I have back and other issues) they sent out a company on 07/18/22 and they worked on for about 2-3 hrs, and then left, they said they worked on wiring and it would take a new circuit board which would take about 3 to 5 months to get back and install if they could and they only worked on American Standard not Carrier units, so I called and talked to a rep which transferred me to a supervisor, she told me what I needed to do to file a claim for reimbursement, so I called my own Heating and A/C company, they came out on 07/21/22 and A/C quit about 4hrs later after they repaired the wiring that the CHW Heating and A/C company had wired wrong (was billed $313.00 by the A/C company which I had called) which was after hrs for this company, so I called their after hrs answering service and told them my circumstances, on 07/22/22, I rec'ed a phone call and the tech was about 5 minutes away, he came and replaced the A/C fan motor (was billed $285.00) and has worked well ever since, I told CHW I never wanted to have this Heating and Cooling Co. ever sent to my house again in the event I needed A/C or Heating service, I sent what they would let me because they make it very difficult to file a claim for reimbursement, and them they assign a case manager, which are very rude and tell you that you didn't follow protocol or you didn't get the repair approved, they did pay for the fan motor but would not even discuss the issue with the previous claim which I had submitted the proper paperwork for !

I've had them for about 10 years and paid rhme about $7,000. I got a small leak in the wall. They sent an unlicensed handyman to fix the plumbing leak. It took him 12.5 hours to semi repair the leak, but not to code. Then when I decided based on the bad experience to get my own technician to replace the whole left by their technician, choice would only approve a "ruff" finish. No insulation put back in the wall, no tape, no mud, no paint. Just cut and nail up a piece of drywall. How the heck are you to get insulation in if drywall up. I felt like I totally waisted my $7,000 over the years as they dint even want to cover a 195 claim (280-85 deductible).

On June 8, 2022, I called Choice for service because my air conditioner compressor appeared to be leaking. Choice sent an air conditioner repairman who looked at the system and said everything was fine. The leaking outside continued and I again called. A different repair company was sent and immediately noticed that the leak was not from the air conditioner compressor but rather from the side of the house. After further checking it was determined that it was a plumbing problem and eventually the plumbing problem was solved. Within a short time, however the air conditioning was not producing cool air at all and in addition water was leaking from beneath the furnace.

A different air conditioning company, Nordica Heating and Cooling, was sent who tried a quick fix which worked only for a couple of days and the leaking from beneath the furnace continued. After trying several times to get resolution. The Nordica repairman came back (they had stood me up and were a no show). When Nordica returned, however, they did a thorough review of the furnace and air conditioner and determined that there was absolutely no freon in the air conditioner and it was the original air conditioner system when I built my house 32 years ago and it could not be fixed and needed to be replaced. In addition, Nordica took pictures of the inside of the furnace which showed the impact of the leaking that had been happening and the rusting etc. that my furnace had faced. Nordica determined also that the furnace needed to be replaced.

Before Nordica could even submit its findings to Choice, I received an email from Choice saying that Nordica was removed from the case and that they were assigning a different company, ,BR Heating and Air Conditioning. I then got an email from Choice saying that the claim had been approved. When the new company, BR Heating, came out I asked what they had submitted to Choice that was approved. They said that they had not submitted anything because this was the first time they had ever even been to my house. That is true. It turned out that what they submitted to Choice for approval was for a job for someone in Rockford, IL who happened to also have a first name of Patricia, like my first name. Why a business would be reporting on a first name basis of a customer baffles me still. So this new company, BR Heating, proceeded to do a cursory look at my furnace and air conditioner. It should be noted that they did no work, didn't take anything apart or do any testing.

I then got an email from Choice (see attached) basically saying that I needed a new air conditioner and that Choice would make the purchase for me but I would need to send to Choice payment of $893. In addition they said that on the day of installation I would need to pay to BR Heating $3,300. This is when the nightmare began.

The email (see attached) to me said that claim was turned over to a claims manager by the name of Jean Millen. The email to me from Choice further said that I would need to contact the claims manager which I tried numerous times to do but was never able to get him. The recorded message said that I could schedule a 15 minute conversation with him and that the earliest available date would be Monday of the following week (it was only Tuesday so basically that would be a week later). Keep in mind that it is almost triple digit hot outside and I have no air conditioning now. To my surprise I got a call from a lady by the name of Kierra Waldon. She said she would be handling the claim. I asked what about the gentleman, Jean Millen, with whom I had the appointment. She insisted that she would be handling it. I inquired as to why I would need to pay basically $4,100 ($3,300 and $893) and does that include the furnace and the air conditioner to which she said yes. I told her I wasn't clear as to why I would have to pay for everything and what was Choice covering. I told her I would have to check further and would not at that time be agreeing to and signing the email. Next I called the company, that was to do the work and inquired as to what would be included. They said first of all it didn't include a furnace and secondly that they never said I would need to pay them $3,300, they said $2,200. It became clear to me that I was being lied to by this claims adjuster and if I had agreed would basically let Choice off without having to pay anything and Choice makes a profit as well from me. I was as you can imagine very upset and called once again to speak with the claims adjuster at his number. Again the only return call I got was from Kierra Waldon, I asked why she told me the furnace was included to which she replied that she was only going by what was in front of her. What?

Knowing that I could not and would not pay that kind of money for this repair that didn't even include a furnace, I sought estimates from other companies including BR Heating for what they would charge. All of the companies said that with the furnace leaking, it would need to be replaced. The best estimate turned out to be the first company that had been abruptly removed from the case. Four Seasons wanted $11,000, Green Air Care wanted $6,600, BR Heating wanted $6,000 and Nordica wanted $4,646. The BTU for the furnace and tonnage for the air conditioner were the same and work for installing the new air conditioner and furnace and removal of the old systems were the same as well as the 10 year factory warranty. I asked Kierra Waldon from Choice whether or not I could use Nordica since they had been the first company sent to me by Choice and clearly had the best estimate. She said no and that Choice wouldn't pay anything unless I used BR Heating. I found Keira to be very unpleasant to deal with, unreasonable and lacking in knowledge and customer focus. She was willing to have me agree to pay $4,100 for something I wouldn't even be getting because she was too uncaring to check as to whether what she was telling me was true.

I had no choice but to go ahead and pay for all of this $4,646 out of pocket. When you consider this whole matter, I believe that I have been treated not like a valued customer at all. I have tried twice in the last two weeks to have the claim reassigned which they said they would but nothing has happened.

We joined Choice Home Warranty's contractor/vendor group in 2022. We successfully completed approximately one dozen authorized residential service calls for them between February - March of this year and they have not paid us for a single one. They authorized us to proceed with and complete the work. They owe us almost $2,000 for these repair calls. We are now in the process of billing and dunning the homeowners whom we serviced. Choice Home Warranty has proven itself to be a deadbeat. And they do not care in the least that we are going after the homeowners. You cannot shame them. If they treat all of their service providers as they have treated us, they won't have a service network for very long.

placed claim in April, neither AC unit was cooling. Weather heating up outside, they sent a repairman who checked both units, crawled to the attic, took pictures, wrote notes, discussed with me, said he had to contact Choice - which I knew had to happen. I called Choice 4 days later and actually talked to someone who said they were waiting on a 'diagnosis'. I told him he had a 'diagnosis from the repairman, and neither unit was repairable. He cancelled that repairment, issued another ticket, i called that company to verify the appointment and was told they did not do ANY work for Choice because of the poor pay or no pay record. Contacted Choice again, same thing. Contacted Choice again, the issued the 4th ticket, repairmen came out, looked at both units, took pictures, said neither unit was repairable, and would have to be replaced. choice issued another ticket, that company said no, they do not work for Choice. Meanwhile, 28 days have passed, an unusually hot April, temperatures between 95 and 105 degrees EVERY DAY. Fans only pushed hot around, miserable. I'm 81 years old, granddaughter and tree children live with me. another contact with Choice, was told no one had ever sent them a diagnosis, and I told her, yes they had a diagnosis from the very first repairman who came out. I told her I was going to have units installed, because it was close to end of May, still blazing hot with no relief in sitght, and was told to "go ahead". Called the first repairment, he had two unites in stock, his crew came out next day, installed both, cool house by 8:00 PM. No reimbursement from Choice because I DIDN'T FOLLOW THEIR REIMBURSEMENT POLICY. Ok, cost me $22,000.00. Expensive lession. the day after that I started getting telephone calls, text messages, and even email, sometime up to 5 times daily from different people who work fot the company telling me my contract needed to be renewed as it was running out in October. May is a little early to start thinking of renewal. Then my dishwasher started making noises 3 weeks ago, submitted a claim, repairman came out and said it could not be repaired. Went through the reimbursement process, such as it is, took 2 weeks for approval, then was assigned an agent, I could only talk to her. She wanted to pay me $248.00, I had already looked at prices and knew that was about half of what a new one would cost me. She said that was what Choice could buy one for, and I told to buy one for me, she said they don't work that way, they will only pay me what they could buy one for. So I found a replacement, close to what i have now, only it was on sale for $549.00, plus $179.00 for delivery and installation, and wait 2 weeks for installation. They I received a Lowes gift card for $249.00 this week. still waiting on dishwasher.

They claim to repair or replace your items with the option to buy you out. This is the second occasion of dealing with this company! This first time was to replace a front load Kenmore washer that Choice allowed $447 that to replace was $1200 washer! Second time is just now! These are photos of my stainless steel range with glass cook top, 6 burners, and convection oven! I just left Lowe's and Home Depot... nothing... nothing even close to the amount that is allowed for purchase! Not only that, my stove has a power cord (Lowe's and Home Depot (including other appliance stores) require a new $40 power cord (plus tax), $40 haul away of old appliance (plus tax)! To replace my range is $1499 plus tax. Choice allowance started at $350 and now $550... no where near replacement! Crooks and consumers need to be aware!

This was sent to one of your case manager's who has refused to forward this to her manager. Months ago when I initially escalated this again, you mentioned to me you meet/met with your manager to discuss my claim or the claims that fall under you. Furthermore, you indicated and if I am breeching our confidentiality, my apologies, but you mentioned you made the request to replace but your manager didn’t want to go that route. Now, because of the last set of snafus I am forced to take a next level because no movement is occurring. We keep going around in circles starting over again at the same spot. Definition of crazy; doing the same thing over and over again EXPECTING DIFFERENT RESULTS. This has nothing to do with your ability to drive results, this is all about my frustration about ONE dishwasher that’s been diagnosed 5 times of having near fatal results (2 of the tech said the dishwasher needed to be replaced and the other 3 technicians said the motherboard needs to be replaced and if has been 5 months. (if your goal is to get customers so pissed at you to terminate because of the sure madness that has occurred, I’m not the guy.

We all report to someone Shauntel, so I am asking who your manager is. If you are stating you aren’t going to provide me that information please say so and I’ll reach out to James Mostfi, or Maria Ramirez to start my journey.

My air conditioning went out in mid August. Since I have an account with Choice Home Warranty, I contacted them and a technician came out. The technician determined that I needed a new unit. Choice charged me $398.00 for what they claim for equipment. Choice also told me that when the technician comes to install the new unit, I would have to pay $1420.00 for things that are not covered by my warranty. It took them almost three weeks before they came to install the unit. It was installed by Emergency Response HVAC (3234 Lee Road, Snellville, GA 30017). The unit worked for four days and froze up. After many calls to Choice and Emergency Response the technician came out and told me that electricity was getting to the getting to the unit and that I would have to call an electrician. The electrician came out and checked everything and looked at the air conditioning unit to check to see if current was going to it. I paid the electrician (Mister Sparky) $49.00. The electrician determined that current is going to the unit and the entire house. He also discovered that the fan in the furnace was not working, which causes air to flow though the house and it works hand and hand with the AC unit. I contacted another HVAC company (ARS of Norcross) who came out and noticed that Emergency Response did not charge the unit and they did not put refrigerant in it. I paid $359.00 for this service. The technician told me that Choice was also suppose to replace the furnace and that the fan is not blowing hard enough to keep my unit going. I have been suffering for a month now. My unit will work for four days then freeze up. Emergency Response HVAC is passing the buck knowing full well that they did not do their job appropriately.