Choice Home Warranty
Reviews and Complaints

My refrigerator stopped working in the beginning of December I reported it to choice warranty they sent out a technician the technician reported the problem they said they could only take care of one problem at a time now it's February and my it's still not working now I'm being told that I would have to pay for parts that's not cover the parts went out do to no fault of mind I feel I'm being swindle I'm 67 years old I can't afford to continue to buy outside food and it's not healthy for me

I had a heating issue only with my central heat and air system, the air conditioning worked fine. The tech that was dispatched said the compressor would not start and needed a new capacitor. Several minutes later he reports to me that there is a leak in the system and is not repairable. The tech sent in a report to Choice Home Warranty that the system failed due to rusted/corroded copper coils. Choice Warranty sent me an email that denied my claim but said I could appeal, which I did. The claims manager I spoke with referred only to the technician report and the company will not repair or replace because rust/corrosion was cited by the technician. I asked if I can have another AC company verify that information but said it will not change the outcome. I escalated this up higher to a Sr Claim manager, Zaria Pearson, who basically regurgitated what the lower level manager stated and confirmed refusing the claim. When I asked to speak to her supervisor she said she had none and there was no where else to appeal to or anyone else I could talk to. I was refused the corporate number or customer service. Ms. Pearson directed me to the 1-800 number on their website which she said would eventually bring me back to her desk at which point she would only deny me again. This unit was functional AC unit except for the heat and now its not repairable. I will need to pay for the full replacement out of pocket, with no recourse as Ms. Pearson said she was the only person who can make this decision, which seems very shady and unethical. I paid a good deal of money for this warranty that is essentially useless in the long run. I am unable to submit pictures as Ms. Pearson said the photos can not be given to me

Couldn’t find replacement part so Choice Home Warranty offered $246 for dishwasher replacement. I had to purchase and pay $185 for install. Original dishwasher cost $550. They offered $246? Can’t even find a new one for under $500. I spoke to manager and was told that was all they could offer. I’m now out $650 after all costs and reimbursement. Whole point of warranty is to avoid large expenditures. American Home Shield always replaced items and didn’t leave it upon me to purchase and pay for installation. Choice Home Warranty truly disappointed me this time.

Choice Home Warranty will not repair or replace my washing machine, wall hot water mixing valve. I was told by them that it is a hose bib. According to the plumber that came out and inspected the water leak, he said that the water valve is bad and needed replaced. After again fighting to have something fixed by Choice Home Warranty, all they said was that their technical staff research the valve and called it a hose bib. Well it’s not. Also I told Choice Home Warranty that it is wrong for them to send out a plumber and not believing how they describe what the part was, and it wasn’t a hose bib. I have had other issues with Choice on other claims. So I said you will cancel my policy and reimburse me the difference what is owed to me. I was told by the Choice Home Warranty

Person that even if I canceled and wanted my refund, they would deduct the last three claims against the refund amount. I was very mad at this time. It is illegal for them to do this. I paid for a 3 year policy and they are going to deduct the last three claims they paid from it. This is totally wrong. I canceled the policy and told them that I would be contacting the BBB and civil suit claim against Choice Home Warranty. Received and email minutes later that they canceled my policy and will not refunding me my money back. I have almost one year left on the policy.

I called Home Choice on Saturday 1/29 with a leaking water heater. The first tech appointment was 2/1 in the evening. They said they'd have to take photos, note the model number and report it to Home Choice who would then have to okay the purchase. Then I'd have to get the tech to come back out to install the heater. It will take another week. I'm appalled. Why is it taking so long? Why isn't Home Choice more immediately responsive?

I have been with Choice Home Warranty a number of years and they have me satisfied with their service, That all came to a head when I called them with an electrical problem where I lost power to half my house. For three days in a row the contractor assigned to fix my problem never showed up. I was forced to hire a contractor myself to fix my electrical problem. I called on 020122 to cancel my contract with Choice Warranty. I was kicked around to different people and was hung up on. There is no way for me to terminate my contract on their website.

I want to cancel my contract.

We have owned a 14 month Choice Home warranty for 13 months. Last week we had a claim. Claim # [protected] on Policy # [protected].

To replace our in-cabinet deluxe oven with a Kenmore brand is $2400. Choice Home Warranty offered us a $327 Lowes Gift card. To keep this short, I can assure you that is not what their contract says. In fact, go online and read one.

Help

I had a 3 year contract with Home Choice Warranty until I sold the home the contract with after 2.6 years. I contacted Home Choice when I sold that home to close/cancel the contract. It has been 4 months and I am still getting emails, phone calls and text messages to "renew by expiring contract" after speaking with and emailing multiple times (6+) including two "resolution" managers to close the account. I did not request any refund of the remaining 5 months on the contract, just to close the account . As of this morning 25 Jan 2022, similar to what I was told previously, I was told, Christian, the 2nd resolution manager I spoke to regarding this ongoing communication issue, that I would be added to a do not contact list. Christian, unlike the previous resolution manager, said he would not provide me anything in writing verifying that action was taken.

I called Choice Home warranty yesterday to file I needed my furnace looked at because we have no heat. They were dispatching for someone in Cleveland instead of someone local. They are giving me the run around and A & A Heating and Air Conditioning is not available until Monday. I even contacted Choice Warranty back and told them to Contact Bay Area Heating & Air conditioning after talking to Bay Area who said they have done work for Choice before. It is very cold in this house. I have a special needs granddaughter with a rare genetic disorder. She is cold and her hands are very cold. Choice is not working to get someone else here. This is the second time on 4 months I have had poor service from them. I waited almost 3 months for my dryer to get repaired. It is going down to 1 degree tonight. We are going to freeze.

The representatives are rude and disrespectful, which I why I made the decision to not switch from American Home Shield to Choice Home Warranty. The first representative was rude after I explained to him that I needed to read over what they offered so that I could make an informed decision. He was rude and hung up on me. I called back and reported the situation to a supervisor. I received another phone call, and I politely stated that I didn't want to receive any additional calls. He asked me why I wasn't interested and hung up on me.

Although I pay more with AHS, I would never switch over to this company because the representatives are rude and disrespectful.

I have worked with this company for 1 year, first they deducted money ny saying that calls were completed by another tech company and we had to pay them, out 9050.00 bill, they sent me a check for 219.85
Now they won't answer, because I got canceled due to high price, which was never discussed, when I asked to speak to higher up, lady said nothing can be done for 180 days. Now they owe me 12780.56
I need to get with everyone and get a lawsuit started. I'm going to contact the Governor also and see what he recommends.

My water heater stopped working. Choice Warranty had a tech come out on 01/05/2022 to look at it. The tech told me that it had ran it's course and that it would need replacing. Choice Warranty denied my claim stating that it needed repaired and that they don't cover repairs due to up keep. I filed an appeal and told them that I recently purchased the home in Oct, and that it passed inspection. I also had another tech come out to service it on Jan 3, 2022 because Choice Warranty was taking to long to find someone. The tech that came out said that unit needed repaired. They also stated that they serviced the unit in June with previous home owner, which I told Choice Warranty that the unit has had it's routine maintenance completed. Choice Warranty told me that their tech said that the unit needed flushed out. I spoke with their tech and he said that he told them that it needed replaced and that they are trying to go the cheapest route of not doing anything.

This company is crooked, they took out over 8000.00 Dollard saying the units broke against we reimbursed the customer and took out of our payments. I called and said I have over 10240.00 dlars, the next day they said I'm being canceled due to my prices being ro high. I said at least pay, they said sure. Now 4 weeks later all I see on their portal all my payments are on hold, paid, but no check and pending. When I called, they said that I should talk to accounting, who never responds. I'm in maryland... let's see what happens. They should be out of business, the owner talawi, or what ever his name is, has a nice money making scheme. They are being sued in I believe Arizona.

Policy number:[protected]
Invoice:772446pdf
Claim number:[protected]
We needed to replace 2 water heaters. They both were leaking.We called Choice In surance. They told us to go and find someone on our own because they couldn't find anyone.
We went to Home Depot to make an appointment.They sent a technician from Maeser Co.The technician came out to install the water heaters.He was here from 12:00 to 6:00. His pay was $165.00 per hour. We included all the info in our claim.
Now they are saying they will not pay anything because we didn't have it authorized.
They told us to go ahead and find someone. We didn't have hot water. What are we suppose to do?
Stanley Webb and Denise Damele -Webb

I DO NOT USUALLY LEAVE REVIEWS BUT FEEL IT IS IMPORTANT AS IT COMES TO CHOICE HOME WARRANTY. I took out a warranty with CHOICE two years ago. There are some important points to review in picking out the warranty for your home and to have peace of mind. Choice does allow you to pick out your own contractor however you will find that most of the top rated repair companies will not work with Choice even on a reimbursement basis. Here is why, it takes Choice up to a month to reimburse and some companies have found that they are not reimbursed at all as Choice finds loopholes to deny a claim. They do the same with their warranty holders. I had two larger claims that were denied though the warranty I had in hand made them "appear to be covered". I had a few claims that they covered however they were small in nature and Choice picked the contractor. I went weeks without my cooling system in July 2021 here in New Mexico as Choice dragged their feet. I went out to find my own contractor for this job and all three would not work with Choice due to their reimbursement option and claims simply being denied. The contractor that was finally assigned came to my home, looked at the work, submitted the claim and Choice denied coverage. Also it is very important to note that in this case Choice did not vet this contractor. The contractor came to my home high and had problems diagnosing the repair. Choice did cover some minor electrical issues and agreed to replace my washer. With my washer they cut me a check that was about 60% of the actual cost of replacement, not "like kind and quality" coverage valuation here. In all, after two years, not at all worth it. Because Choice really does not cover well and the time it took with each repair because Choice took so long to assign a contractor of their "choice", I got to the point that I did not want to bother with them and ended up paying for some repairs needed on my own. I grew tired of their claim submission process and wait time only to have the claim denied. Though Choice is rated #1, there really are better warranty companies out there. They may be more expensive, keep in mind that "you get what pay for". I have since found another warranty provider with coverage that is far broader, cleaner claim submission process and with salesmen that know their warranty inside out. Choice has called me no less than 50 times to renew. The last salesman told me I was stupid for not renewing. I will not work with anyone that does this out of what seems sheer desperation. In the end I believe Choice really means that you should choose a better warranty provider. Beware please.

Our kitchen sink faucet started leaking (spraying water everywhere) so we couldn't use it. This was on Dec 23rd. CHW sent out a plumber on Dec. 24th. He said our faucet need to be replaced. Since this was over a 3 day weekend, we couldn't contact anyone until Monday. The company said the plumber needed to up in his "diagnosis" and we should call back Tuesday. We called back every day that week and they always said the same thing. We were finally able to talk with the plumber and he said he did put in his diagnosis on Dec. 24th. It is now January 10th. We call the company every day and they give us the same message "we need to contact the plumber and have him put in his diagnosis". It sounds like they are lying because the plumber says he has put in his diagnosis twice. He said that he thought they were not responding because he put in a faucet that was too expensive (it was comparable to our existing one) So he put in a cost for one that is a little less expensive in hopes that they will approve this one. It has been a week now and they still won't approve the replacement. During one conversation they tried to say that we should use the "warranty" on the faucet to have it replaced. This is a faucet that was in our home when we bought it 3 years ago. There is not a warranty we can use. 18 days later and we still don't have a faucet in our sink we can use. This is ridiculous. I wish I had NEVER chosen Choice Home Warranty as our company. Unfortunately, I paid for a "life-time plan" thinking that would be better than paying a monthly fee. Bad move on my part. Don't choose Choice Home Warranty for your warranty company.

My refrigerator outside rear wall rusted out and a hole was there. Choice will not honor the warranty saying this failure is not the result of normal wear and tear. This is their loophole to get out of paying for a new refrigerator.

Claim# [protected].
On December 17 2021 I am (Ngan Nguyen)and case managers are( Lydia C and Shantae M) had the solution for agreement that CHW will replace my cook top value at $629.00 in form of a check for me to buy a new cook top.However, I have not received any money yet! Would you reply to my request asap, I really need a new cook top for my home. I am looking to hear from you soon.
Policy#[protected]

left without air conditioning for THREE MONTHS- had to buy window air units to get by- was ok with that given the state of our nation due to COVID (8/21)

No one showed to fix fridge for three weeks, had a back fridge so kinda tried to be patient. wound up fixing on our own (11/21)

Won't reimburse for an ignitor on the heater because I didn't click the right box on the opt to reimburse form- when they couldn't find anyone to fix my heat for two weeks---at least-- 12/27

On or around 7/20/2021, oven broke, I notified Choice and they sent a repairman out who informed me the oven could not be repaired. I was offered a check for $741.00, which I refused because I went to Lowes which was who the check was supposed to be issued to and the same oven was priced at 1600.00. I was told to document the differences between the 2 ovens, which I did not because the ovens were identical. After numerous emails and phone calls and messages, I spoke with someone 11/23/2021, who assured me a check would be mailed out. I again started emailing, calling and leaving messages to no avail. Today I was finally able to speak with Mr. Santiago who had no legitimate explanations for the check not being mailed, but informed me the check would be approved and mailed within 30 days. This is unacceptable, I shouldn't have to wait for a check to be mailed that is less than the amount of the oven, they are not waiting on my payments.