Choice Home Warranty
Reviews and Complaints

My policy was expiring and they kept calling, texting, and sending me emails. They have called me every day for the last 2 weeks. I have asked them to stop in a text, on the phone and in emails and it just won't stop. They have called from more than 10 different numbers even though I keep blocking them. This is pure harassment. Sometimes they even called twice a day.

Sirs:

Like many homeowners I placed my trust in a home warranty that would resolve emergencies with plumbing or appliances that needed repair or replacements. Unfortunately, I signed up with Choice Home Warranty (CHW). The company is an unmitigated disaster.

Since 5/30 I informed of a plumbing leak in the office area of my house where I had a wall unit or California Closets installed as well. CHW sent a company called Richards General Services and the person who came to estimate the damage never filed a report. "Margie" who scheduled the appt. was apologetic and said that "Jeff" had since left the company and that they needed to send someone else. When no one showed up a second time, the same lady "Margie" [protected] indicated that they would not want to work with CHW because the company owed them money. I sent a message to Choice telling them of the failed inspection or repair and told them they still need to find another contractor. In the meantime, I have had an active water leak, damaging my walls and floor, producing a stench and stress for my family and no resolution. I have had to incur in out of pocket expenses for water leak extraction and removal of wet floor. Today, I had an appt. with Roland Hawkings (Case Manager) and Shantae at 1:15 ET and they failed to call me. These people do not come to the phone and are just plain incompetent. I am done dealing with them but would like to report their fraudulent advertisement. In addition to the plumbing fiasco, the offer to replace my microwave. I have a built in or over the range one. They only said I could use a $191 card at Lowes (way under what my type of microwave costs) and would have to pay for installment out of pocket. There has been no end to frustrations and lies from this company.

Don't purchase a Choice Home Warranty! The warranty does not cover the cost of appliances. The appliance will not be replaced and you will receive a partial payment in the form of a certificate or purchase card for Lowes. Poor Service!
I contacted Choice Home Warranty on August 8, 2021 regarding my 27" Electric Double Wall Oven that stopped working during baking, had an error message and would no longer work properly. The technician arrived on August 10, 2021. The technician told me the control panel was out of service and would need to be replaced, but this control panel is no longer available, so the entire double oven would need to be replaced. Choice Warranty contacted me to let me know my oven would not be replaced but they would provide payment so I could purchase a new 27" electric wall double oven. The amount offered was $667. I asked where would I be able to purchase a 27" electric wall double oven. The representative stated, that is the price they can purchase an oven for, and she and the company know I can't purchase an oven for the same price they can. I asked the oven be replaced. Choice Home Warranty won't replace the appliance. I was asked to send a picture of the oven, which I did. I was then told I would get a Lowe's certificate/gift card or something in about 30 days in the amount of $1, 000 to pay for the oven. This is a joke! There is not even a single oven available to purchase for $1, 000. I don't want to purchase from Lowe's and the use of my oven now, waiting 30+ days waiting on the certificate/card or whatever form of partial payment is ridiculous. The representative told me I could purchase an oven with my own money from whatever location I want to. The representative was inconsiderate and had a total lack of concern or interest in helping. The first representative assigned to my case wouldn't respond to messages or calls.

My AC stopped working. Choice (CHW) sent a technician who got $65 and submitted his report to CHW. After 24 hours still no response. I telephoned a dozen times and I was told CHW could call me with their decision within 4 hours. No call was received. I called again and was told that CHW would call within 24 hours -- no luck. To my emails the response was that appropriate authorities are studying my case.
In meantime Temp in TX was 100 and we are over 80 years old. I finally spent $1, 150 to have repairs done.
CHW was clearly giving me the runaround.

I completed multiple work orders for choice home warranty and due to one service call where they would take 3 days to approve the work order the customer paid out of pocket. My account was suspended and I was told I had to wait 180 days for payment. It is now 8 months and choice home warranty decided to delete my checks and not give any explanation. I have contacted them multiple times to no availability. I have the work order numbers and check amounts. They are thiefs. I recommend no contractors ever doing work for them.

They don't pay their contractors after they authorized jobs that they dispatched to my company. They are scamming the whole system.

The attorney general need to get involved ASAP !

I never renewed with Choice Home Warranty because they were horrible in resolving claims when I was with them. On August 23, 2021 I emailed them stating that they did not have authorization to charge my card and that I want a full refund since they are known not to give full refunds. On July 31, 2021 they charged my credit card. When I talked to Choice Home Warranty on August 24, 2021, they were very rude and I asked them if they made a habit of charging credit cards when the policy was never renewed. The rude man I spoke to said no and I replied well evidently you do. The customer service for Choice is very bad and they like charging when they aren't authorized.

We are having issues with choice sending us authorization for repairs then slashing the prices per price guide that they set up. I set up fair prices and offer world class customer service and don't receive the same back. They call me to say how good of a job we are doing and to keep accepting all the calls we can. I don't understand how you could authorize someone on a oem part then slash their price when it comes time to payout

I have had Choice Warranty since April of 2021 and not needed them until now. When I sign up in April I specifically asked what was covered and mentioned my roof, HVAC, appliances, etc. and was told all would be covered. Well last night (Aug 15, 2021) during a storm. That part went smooth. They sent a representative from Abco Roofing and I paid the $85 agent fee (assuming it was my deductible for the job) and within 2 hours I got a call back from them stating that Choice declined my claim stating the repair needed was not covered! They gave no explanation to Abco or to me when I called and asked why it was not covered, just said it was not covered because it was not normal wear and tear. Needless to say I canceled my policy with them.

We renewed our warranty for the third year, and I have asked several different questions about what is fixable and what isn't, I asked about if my water heater broke and flooded my new floors was that covered, also I asked if something happened to my air conditioner in the attic and it leaked, busted and ruined the ceiling are other things was it covered and they told me yes, but now they are not wanting to, my air conditioner the drain got stopped up and caused it to leak and it caused damage to the ceiling, now they are telling me it is not there problem, this company is a rip off.

This washer is 17 years old. The technician assigned to the repair estimate for repair is over $500.00 including fee and taxes. After ten days Choice approved this repair, over $500.00 for a 17 year old appliance. I contacted Choice right after my notification of approval to repair in 10 days (which is another 10 days to get the parts to repair, if in stock) that rather than make this repair to give allowance on the repair, apply the funds to a new washer and my tenant can have a new washer tomorrow. Choice customer service refused to act in the best interest of their own company and to the detriment of their customer and my tenant. The stupidity within this company astounds me as to the frivolous decisions the representatives make at every level. Any representative knows this machine will most likely fail again due to its age, but on the other hand a new machine allowance will not have a claim during the policy period of coverage. Why an employee refuses to be a good employee who cares about their company and their customer I don't know. If I were the owner or new CEO I would fire all of the numerous incompetent employees and other rude staff who handled this whole claim! Claim #: [protected], Policy #: [protected]

My service is expiring soon, I am fully aware and do intend to let it expire without renewal. I an getting in excess of 15 calls a week asking me to renew my contract. This has been going on for 3 weeks. This is unwanted solicitation, and borderline harassment. The number on their site they say to call to opt out of being contacted us an automated system, that is unable to process opt out requests.

In their contract of the exclusions: Section F; Exclusion 16: They offer you their "actual cost" that THEY determine. It may be "less than retail". They determine there "actual" cost.
1) Washer: My 3.5 cu.ft. top load washer was leaking oil from the transmission and the controls failed. The offered a $343.00 Lowe's gift card. "Their actual cost" The lowest 3.5 cu ft top loading washer was $494.00.
2) Dishwasher: They offered $179.99 to replace a dishwasher. They determined "their actual cost" which is less than the "lowest" $299 build in I could find.
3) Refrigerator: $389.99 was the offer for a top freezer/refrigerator. They determined the "actual cost which I found is ALWAYS lower than retail. You can't replace this refrigerator for under $499.00.

I have not been paid for none of the work I have done work I have done for choice home warranty they put me out of business they are refusing to pay tickets that were 80 to $85 a call I went to the house I don't rent a car they expect me to put my money forward and never get paid they put me out of business

I file a claim regarding my air conditioner unit, would not cool my hnserome on Argust 5th, 2021. CHW sent a tech from a company called tier one. chw stated that the condenser was bad and that I have to pay CHW $589.00 for the condenser and pay the tech from tier one $2545 for a air handler. this is outrageous. I call another company called Blatant for a second opinion. The found that my unit have no feon. I immediately inform CHW, As of today, no results. My name is bradford hinson, 1821 bamoral drive, Fayetteville NC 29304. Blatant is prepared to sent all diagnostic forms of their findings

Had a hot water heater go out and flood my basement. They send a tech out days later to look at. Tech as to submitted a claim. After that they need to receive hot water tank from warranty company putting us without hot water for a week. I paid out of pocket to get it installed sooner. They won't reimburse any cost at all. Even what they would of paid the tech.
This is the second and last time I will be scammed by them. Previously I had a oven go out that cost me $2200 dollars to replace. They said that they would give me $400.

Filed claim and was offered a dollar amount which seemed very low for replacement. Asked for information and received standard email. 5 phone calls and 5 emails later nothing. Went on line and scheduled a phone appointment time two weeks out was first available and they did not keep the appointment. Called and left another voice mail and an email and no response. No info in contract regarding how they come to replacement value and I just have questions. I am not asking for anything but how they determined the replacement amount.

Watch out for this company!
Getting tons of calls from different phone numbers.
That only means one thing…… a scam!
Cannot tell me who they use and the policy is written that they will decide if they are going to pay claim.
Buyer beware!